Ask the Community

Hi, I’m on a paid Miro plan and exporting the board to PDF isn’t working, and neither is exporting frames. Exporting to Image is working fine. Anyone else having issues?

Since Miro decided to take the same route InVision did and block out customer support inquires, how do I go about accessing my previous payroll documents from InVision?Would be nice to have a phone number to call or an email

Dear Miro Team,I hope this message finds you well.My name is Kateryna, and I am a math teacher based in Ukraine. I am writing to inquire if Miro might consider offering free access to one of your subscription plans as part of your support for Ukrainian educators during these challenging times. Miro has been a valuable resource in my efforts to enhance my online teaching, offering a means to visualize complex mathematical concepts and develop interactive lessons that engage students. The platform's collaborative features have enriched the learning experience for my students, helping them stay engaged and invested despite the challenges we face. If this opportunity is still available, I would greatly appreciate your guidance on how to apply for it. Thank you for your continued support for Ukraine and for empowering educators like me to deliver quality education. I would like to express my sincere gratitude for your consideration

Hi Miro Community,I recently noticed a charge on my credit card from Miro, but I’m not sure which account it’s linked to. I was able to log in to two accounts I use, but both are on the free plan. I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (possibly from my previous workplace). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. Thanks in advance!

Hello,I work alone in Austria and would like to upgrade to Starter. As I don't have or use a smartphone, I can't use an app for a transaction. However, no other option is shown to me. Who knows how I can upgrade?Thanks for your answers and enjoy your work!

I would like to be able to scatter check boxes (or some other form of to-do list toggle) around my mind map.   I have found icons that look like checked boxes, but I can’t seem to find an interactive way to check things off by clicking.

I made a mistake in hiring a free trial and not canceling, when I went to request a refund, all the assistants just sent empty tutorials and when I asked something they fired more of them. In the end, I sent 6 ATTEMPTS to support and one of them they closed before even responding to me.To be honest, I'm pretty disappointed and desperate.

In some of my Miro tables I change cell color and opacity to highlight contents.Have done this in the same way for a while and it has always worked without any problems.Now, when changing a cell it looks fine, but when I then continue to change the next cell, the first one drops back to the old opacity (the new color is kept). The same goes if I change several cells at once (works well), but when I continue with one or several more the first ones drops back to the old opacity.An annoying new feature, or what has changed???

When exporting a board with two framesSelecting Best Quality PDFDoes download the PDF file, butWhen opening the PDF it states an error without any of the board content“This page contains the following errors:error on line 355 at column 349: Specification mandates value for attribute opensansBelow is a rendering of the page up to the first error.” 

hi guysi got an issue with logging in. when i try to log in i only see the boards which were shared with me, but i cannot see my own ones. there is also my picture in the upper right corner which implies that i logg in correctly.  i even cannot contact the support team since their support system requires to input the email and when i try to send the request to the support team the box with my email is red and the message is  “there was and issue contacting the support team” or smth like that. has anyone experienced someting similar? id appriciate any hints. thanks in advance!

I would like to import a csv file and have Miro populate a mind map from that file. Is this possible?If so, how do I do it? I have been searching through various community discussions but cannot find the simple answer.Is there a simple answer?Desperately seeking a solution.

I have an educational account, and every semester I onboard close to 100 students to work with Miro.When the semester ends I take them out of the team to make space for the next cohort.Many students leave boards in projects, or not within a project. The result is that I have hundreds of boards that I need to delete and dozen of projects I need to delete too. So far, the only way I found is to click each board, click delete, confirm deletion. To clean my account would take countless hours. Is there any way to select multiple boards and delete them at once? Much similar as you delete files in you computer.

Hi Team,My name is Sushma, both me and Parvathi we are responsible to establish Purchase Department at ProArch.The purpose of creating this department is to streamline our procurement processes, strengthen partnerships, and enhance the overall efficiency of our operations.We have received an email stating our miro subscription is up for renewal.I would appreciate it if you could provide some additional information regarding the upcoming renewal. Please let me know the email address whom I can connect with this regard, so that I can block their calendar accordingly.Regards,Sushma    

It is not the first time that when I’m using this type shape below, basically clicking into the bottom to open it on the top right, it does NOT work, it doesn’t open all the files, texts I have inside it. I mean, it’s pretty weird because there are literally days that it works, and entire days it doesn’t work at all. That’s frustrating since I need to work into it. Any advice/help, or any suggestion would be great, thank you.      

Preciso de ajuda urgente! Tenho um board que criei e preciso do acesso urgente, não o encontro nos meus boards e busquei acesso dele no meu historico. Achei, porem aparece como se eu não tivesse acesso. Solicitei acesso o “dodo do board” (que deveria ser eu!) e chegou o e-mail para mim. Entro para aprovar porem da erro. Preciso de ajuda! urgente

Dear Miro Team,My name is Anna, and I am an educator from Ukraine. Due to the current circumstances in our country, many teachers like me are doing their best to provide children with quality education despite various challenges.I teach mental arithmetic, reading skills, and also prepare children for primary school. Miro is an invaluable tool for making my lessons interactive and engaging, especially in an online format.I kindly ask you to consider granting me free access to Miro’s paid plan as part of your support initiatives for Ukrainian educators. This would greatly help me in continuing my work with children and providing them with the best learning experience possible.Thank you for your attention and for the support you show to teachers around the world.Kind regards,Anna Menkovabeecleverschool@gmail.com

For the past two days, I’ve been having an issue with my Miro board that makes my work difficult. I can’t make any edits to the board — I can neither write nor add anything. When I try to type something, it somehow changes the board’s name to whatever I’m typing.I’m asking for help from anyone who has faced this problem. I’d be grateful for any information.

Dear Miro Team,My name is Mariia, I am 16 years old student from Ukraine. I use Miro to learn English with my teacher, and it has been a very helpful tool for my studies.I would like to ask if it’s possible to get a free or discounted plan for Ukrainian students. Access to more features like the timer and collaboration tools would really help improve my learning experience.Thank you for your time and support.Best wishes,Mariialagodzinskaya.mariia@gmail.com

Hi I am having trouble downloading my art boards to high quality PDF, I haven't had this issue before, seems to be just today (when I need to print)! Ive tried using different browsers, app rather than browser, clearing cookies, trying to split it into smaller pieces on the board, moving to diff board, asking several colleagues with same Miro access to try but all of us are still getting the same error message when selecting high quality PDF rather than small pdf.  any help greatly appreciated!

When i copy and paste or duplicate a node in a mind map, the style gets messed up. Is there a way to stop the style from changing?  

Hello, I cannot copy and paste into the Miro Mind Map box on my Galaxy Tab S9 from Word.  I must save the doc to the tablet. Copy and paste it into Notes. Then I can copy and paste it as plain text. But I cannot go directly from word to Miro.  I can always copy and paste through notes, but it would be nice to just go from word to Miro unsing the "paste as plain text feature".-Cheers

I work on multiple projects in parallel.Some Board content is common to more than one project.I use a Miro Space ‘per project’How can I put one board in multiple Spaces so there is really only one version of the board but it can be seen and interacted with from multiple Spaces?  

I downloaded and deleted all boards.Now I want to delete my profile but I see Where are these three boards?

My MIRO app is no longer available in Teams - not sure what or when this happened...WRIKE is still there however??