Hello!
I’m on the starter plan and have many boards of my own that I share in public with some people.
They’re “visitors” on the Miro sense and now some of them cannot access the board anymore and are seing this message:
What is weird is that on the starter plan no limit is set on visitors:
Any Ideas on what’s the problem and how to proceed ?
Thx!
Best answer by AdamB
Hello!
Little feedback! I got an answer from Miro: indeed it was some A/B Testing experiment that lasted a week and now it is resolved :)
Thanks for the attention and hope this helps someone else!
Adam
+13
You could try setting the board’s public/visitor access to no access back to whichever access level it was previously at.
What I would also suggest doing is to open a Miro support ticket to get a definitive answer as to why this is happening. Unfortunately, it may also be the result of an A/B testing experiment.
Paid subscribers can open a Miro support ticket by following these instructions:
Hello Robert,
Thanks for your reply!
Unfortunately the boards were completely open to anybody having the link but the users still had this problem :/
I’ll open a Miro support ticket and keep this channel updated.
Hello!
Little feedback! I got an answer from Miro: indeed it was some A/B Testing experiment that lasted a week and now it is resolved :)
Thanks for the attention and hope this helps someone else!
Adam
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