Ask the Community

Suddenly copy pasting elements on my miro boards is not working anymore.If I try to copy, paste for instance an sticky note it always seems to paste a text element. This happens for all various elements I try to copy.How can this problem be solved. Is there a setting which was by accident triggered which could have caused this?Thanks!

Hi there!  I’m creating a board for my clients (I’m about to upgrade to the “consultant” subscription). Board will have some pre-uploaded content (images or videos) for them to move around, and use for their activity.  I wish though to make these files NOT DOWNLOADABLE to anyone who is invited to the board.  Is this possible? This would be essential for me.  thank you in advance for your help :)   may the force be with you 

I’d like to use Miro for my client’s training like a workshop. But I’m wondering if it is possible to make them not to download or copy images that I upload on board? Conditions are below:  - free plan  - they are team member, who can edit the board  - some use cases needed preconditions or background info  - they can see the information that is strictly confidential   Thank you.

I am currently trying to link a private, published Adobe XD link into a Miro board, where I have the Adobe XD integration installed. Because the link is private, Miro directs me to login to Adobe; however, before I can enter my login information I am redirected to a page with the following error: This seems more like an Adobe error, and I’ve already contacted them, but was wondering if anyone else has had this issue and was able to troubleshoot.

I am new to Miro and would appreciate any advice on how to freeze sections of my board? For instance where I have created a box and team members have posted several post-it-notes into nit, but now I want to move the whole thing to another part of the board how do I do this as just 1 frame rather than having to move each individual component part? Thanks.

We have a concern.  Last July 13 We bought 2 year licenses and last December 13 We had a Charge for USD 62,55. Could you please explain to us why this charge is due?  

I can’t process information through videos so am looking for the written documentation.  When I go to help topics, I’m getting an error message and this text: What happened?You've requested a page on a website (help.miro.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (help.miro.com).

can a frame be removed (deleted) WITHOUT removing all the objects it is holding (framing) ? => e.g. for re-grouping or printing and afterwards discarding the “print frame” thanks & sunshine!Jan  

Hello.When following the documentation at:https://help.miro.com/hc/en-us/articles/360019501754We did all the steps few times and still could not connect jira!So, the problem is at step 2 "webhook". When we check "Create a webhook automatically (JIRA administrator permission is required)" and click connect:We receive an error "insufficient permission" and in console there is an error of 403(our jira is publicly accessible so there can not be firewall problems or ...).When we try to do it manually: there is NO WEBHOOK URL to copy (please see attached screenshot).Does anyone knows how to fix this since we need to start a project TODAY!Thank you in advanceCheers

Hi. Does Miro whiteboard support pressure pen? I have XP-Pen and pressure pen is working just in regular mode, no pressure (dynamic). Another problem with chat. One of my mac displays chat on the whiteboard instead on the chat area which stays blank.    How to fix it? Thanks  

Hi there, Is it possible to turn autocorrect off in the Miro app? It’s hard to get back to edit a text while autocorrect crosses out with red wavy lines the whole text. I’m typing in english in Miro, might be that everything gets crossed out with red because my laptop has and it is set to hungarian keyboard? Thanks,Schumi

Hi there, I’m a student currently working in an online school, and I just completed a project, using the free plan, which I need to share with my teacher. Unfortunately, she does not have a Miro account, and I was wondering if there is a way I can allow her to view the board without her having to create an account, and without making my board public.Thanks ahead,Ace of Spades

Another team member and I noticed that the 15 free day passes per cycle option has disappeared from our Billing page in Miro. Has anyone else’s day pass count disappeared?? We’ve never used a Day Pass and yet they are all gone. Is this a change Miro made where they no longer offer free day passes for Consulting plans? Please advise! Thank you

I am the board owner. I have a free account. I need to transfer ownership of this board to someone else, so they can keep the board and I will eventually leave it entirely. I read the instructions to change owner, but I don’t see the ‘is owner’ option in the menu. I did invite the other members individually to the board. Am I missing something? 

hi, i am an admin for a university operating an education plan account. i invited a number of students, and now when i need to invite additional students, i find no way of doing it.if i click on the dashboard link where it says “invite new users”, it takes me to the active users page, and there is no link anywhere there to be able to add new users.yes, i am the Team Admin who set up this team, and have 42 students on board already whom i invited. please help.

I am setting up the Team having gained an Education Plan for my teachers.I was able to start doing this, and added around 10 members.Now I want to add/invite more members, there Button “Add Team Members” is no longer visible on the Team page. I can only search Active Users.Your help is appreciated…Thanks,Josh

I already sent a request on this issue, but other people might be experiencing the same thing, so I’m sharing it here as well.I have a board with a lot of wireframes, many of which use grouped shapes to draw calendars, dropdowns, etc.Well, it had been about a month or so since I opened that board, and I had a very unpleasant surprise: all shapes that were placed on top or inside grid elements got “reset”: two dots black border, empty filling, black and center-aligned text.So if you have a board that uses the grid element, or has things on top of grid elements, your stuff might be messed up too.

Hello, is there a way to change the visibility and accessibility of the board for the team? I have a team of several members but not all boards should be visible for all team members.Can you tell me how to proceed here? Thanks! Best,Wenzel

JIRA と連携を行いたいですが、アプリケーションリンクの構成が方法がわかりません。Miro から提示されている情報と、JIRA のアプリケーションリンクの情報が異なっているため 

How can I allow team members to edit only a certain area in the miro? Is there such a feature?

Hi there,We have 2 budgets that we work with and we want to have one Consultant Plan with 2 Teams on it, each billed from different accounts and we want it to have separate invoicing. Is that possible?

Hi all! Whenever I type in the boxes of my mind map, the other boxes shift as the text length increases. I tried locking the boxes in place but that hasn’t helped. There’s way too much space on the board for it to not be used well. Any help is appreciated!

I’m super excited about the new XD integration, since it helps update all my team mates. Unfortunately the synchronisation doesn’t work properly. I need to mark every single XD artboard to update them update only worked with the first single-updated artboard. Since then nothing happens, when I click on the XD button why is there the reload button? It confused me, because I thought, I need to click on this in order to update my artboard.Please fix! :-) 

Unable to shift to education account after making a free acount.

How can I prevent zooming in and out by scrolling the mouse on my PC?