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[RESOLVED] Can't duplicate Miroverse "Scrum Puzzle" board

K

Hello! Maybe someone can help me. I cannot load any Miroverse boards into my own team’s board. This has been happening for several days.

However whenever I try to use it it just appears to get stuck on loading and nothing happens.

And this situation is repeated with all boards.

What could be the problem?

November 3, 2021

@EwaChuda - Resolution from Miro support:

Thank you for flagging this! 

The cause of Something went wrong was the video on the board. Our Team has re-uploaded one and now you can use the template.

I have confirmed that I am able to duplicate this template now.

Was it helpful?
This topic has been closed for comments

mlanders
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  • mlanders
  • Experienced Community Member
  • May 22, 2021

Hi @Ksenia Zolotareva ,

you have to open the board and then duplicate the board - this opens the board into your account:

 

Michael

 

Using C o l l a b o a r d
Robert Johnson
1 person likes this
  • Robert Johnson
    Robert Johnson
K

Oh, thank you very much! I didn't know about this method.

Robert Johnson
mlanders
2 people like this
  • Robert Johnson
    Robert Johnson
  • mlanders
    mlanders
E
  • EwaChuda
  • Beginner
  • October 31, 2021

I have the same issue, as described in this topic - I cannot load the Miro board from Miroverse. When I open the board as mentioned above then I can see it only in “view-only” access:

Does anybody knows how to be in edit mode, so then I can duplicate the board.

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • October 31, 2021

@EwaChuda - You cannot edit boards from these Miroverse, otherwise anyone else who wished to copy/duplicate the board to their Miro account would see everyone else’s edits.

As per the instructions above, you need to Duplicate the board to your account.

  1. Open the board
  2. Click on the board name
  3. And the Duplicate

     

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
E
  • EwaChuda
  • Beginner
  • November 1, 2021

Robert, thank you for your reply but it looks it doesn’t work this way for me. When I click on “Duplicate” as you mentioned then I get the message:

But next info is about error:

and the board didn’t duplicate :(

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • November 1, 2021

@EwaChuda - I had to go find the template you were trying to duplicate. When I found it, I too am unable to duplicate it.

The template → https://miro.com/miroverse/scrum-puzzle/

Direct board link → https://miro.com/app/board/o9J_kt1w6wQ=/

I get the same “Sorry, something went wrong” error when trying to duplicate the board from both the Use template button on the Miroverse page and when using the Duplicate button from within the board → Board details modal.

@EwaChuda - I will open a Miro support ticket and CC you.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Robert Johnson
Forum|alt.badge.img+13
  • Robert Johnson
  • Volunteer Community Moderator
  • November 3, 2021

@EwaChuda - Resolution from Miro support:

Thank you for flagging this! 

The cause of Something went wrong was the video on the board. Our Team has re-uploaded one and now you can use the template.

I have confirmed that I am able to duplicate this template now.

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
E
  • EwaChuda
  • Beginner
  • November 7, 2021

@Robert Johnson Thank you so much, I really appreciate the help. I have just returned from vacation and have this gift - the template works. Thank you :blush: :) 

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