Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,752 Topics
  • 26,061 Replies
7752 Topics
M
Melanie ChinNew Here
posted in Ask The Community
Editors don't have an option 'Bring Everyone to Me'

My team is working with a consulting company and we have shared our Miro Boards with them directly  They don’t have access to our corp network, so we’ve manually added their email addresses to the boards as editors.  We are not using the public share links.  They are able to do everything that editors can do, except for using the “Bring Everyone to Me” functionality.  I’ve seen where “Guest Editors” cannot use this function, but our consultants shouldn’t be considered guests as we have added them manually and sent the invites directly to them.  We need to be able to have them bring everyone to me.  They have been able to do this previously.  What do we need to do to make that happen?

2903
M
4 years ago
K
Kristin.ABeginner
posted in Ask The Community
Sticky note features

Is there a way to change the margins in Sticky notes?  I notice that there is so much wasted space outside of the text between the text and the end of the sticky note and want to know if that space can be lessened. Id much rather give that attention to the size of the font and not blank space,  Get my point?

3643
Robert Johnson
4 years ago
A
Ana Lilia GardeaNew Here
posted in Ask The Community
Help recovering a not saved document

Hi, accidentally I closed, without saving my last document. is t any way i may recovery it? 

3861
Kiron Bondale
4 years ago
Kiron Bondale
Kiron BondaleVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] Anyone else having issues restoring RTB files?

This normally works fine, and I’ve just opened a support request with Miro so hoping it is just a temporary issue but thought I’d check if anyone else has experienced errors recently in restoring RTB backup files? I get a Loading… message for a few minutes and then a “Something went wrong” message.Kiron

122710
Robert Johnson
4 years ago
P
Pujo AjiBeginner
posted in Ask The Community
[RESOLVED] Images Won't Upload / 'Resource Generation Timeout Exception' Message

 just experiencing problem with the miro (web or app) , I can’’t add any picture by copy paste the image, or via google search or iconfinder. It is just loading and stuck. I tried using different account with different laptop still have the same problem. Note Two laptop :first laptop using windows 10 1909second laptop using windows 10 2004. 

272721
Robert Johnson
4 years ago
P
pandrzejNew Here
posted in Ask The Community
I am unable to edit the board that I own

Hi,I am unable to edit my own boards that I created over the period of few months.I cannot add new boards or edit my own boards. Please let me know how is this possible. Has anyone blocked my access ? If so who has done it. Interesting is that when I send the link to other people they can edit my boards.Please help. Miro is like the air that allows me to live. Without it I am fading away. Thank you in advance.Pawel 

2671
Robert Johnson
4 years ago
S
SilvermanNew Here
asked in Ask The Community
Why are other users' boards taking up my three editable boards limit?

I’m still using the free version, which allows three editable boards at a time. I shared a board with a fellow teacher so that she could see how I use Miro with my English classes. She really liked the website, she she decided to create her own boards for her classes. However, when she created two of her own boards for her own classes, they showed up in my “Team” and locked the boards I’ve been using with my students. The free version of the site allows 3 editable boards at a time per user, right? So how can both of us have three editable boards each, as opposed to the two of us needing to share that limit?

11144
Robert Johnson
4 years ago
Marvin Greenberg
Marvin GreenbergNew Here
posted in Ask The Community
Сopy object on ipad (with apple pencil)

So on computer, mouse track pad, option,drag is a quick way to copy a bunch of objects.  But, on iPad with finger or pencil there are no modifier keys.  Help says the is no special NAVIGATION mode.  But is there any way to get ctrl , cmd, option modes esp. with the pencil .  This would make the interactions on iPad consistent.

11494
Tolya Filippov
Mironeer
4 years ago
S
Soraya HerasNew Here
asked in Ask The Community
lost projects

Hey there,Someone else has all projects disappeared in chrome browser?? :__Cheers!

1863
Robert Johnson
4 years ago
James McElroy
James McElroyBeginner
asked in Ask The Community
"Show grid" feature (not grids tool)

Is it possible to snap objects to the grid that’s shown when you toggle on “Show Grid”?I can’t find any info about this feature (all of my searches bring up info about Grids, which is the table-like tool).Thanks.

27153
Robert Johnson
4 years ago
I
IsabelNew Here
posted in Ask The Community
Board disappeared

Hello, I am working on a group assignment for which I created a board but this morning when I tried opening the url with a shortcut I created it says it has been deleted.The same message for everyone else on my team who tries to enter the board. I can’t find any trace of it ever existing at all, so I can’t restore it from my trash.Can anyone help? We have a presentation tomorrow and it is very much needed.. 

8102
Kiron Bondale
4 years ago
T
Tim HöferBeginner
posted in Ask The Community
[RESOLVED] Anyone else having issues with deleted board contents?

Hey all, When I opened one of our workshop boards today I noticed that 95% of the content was missing: There were probably more than 50 frames on the board, all disappeared without a trace. The weird thing is, not everything was gone. Two frames remained, one seemingly intact, the other one missing content as well. These two frames are the last ones I worked on yesterday, and the frame that looked complete was the last one I touched. It looks like everythings older than that has vanished.I first assumed that one of my teammates might have deleted something by accident, but when I checked the activity feed, I couldn’t see any deletions. The last changes where made by me, and when I stopped working yesterday, the board was fine. I tried everything, web client, browser version, I asked others to double check – but the content is definitely gone (at least for the time being).I have already created a support ticket, but I was wondering if anyone experienced something like this before and fo

14575111
S
4 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
asked in Ask The Community
Creating an annual month-in-line calendar with weekends aligned

This calendar view shown below is my favorite for long term planning. I would love to have it in a Miro board. Before I embark on creating 365+ little boxes and aligning them, do any Miro wizards out there have any suggestions for how to make something like this?  

5232
Kristin
Mironeer
4 years ago
A
Abi WilliamsBeginner
asked in Ask The Community
Adding a non member to a project

Hi, How can I add someone to a project from an email address? I have an account with my company but am working with a team from another company, and we need to collaborate on a project. I can’t seem to add anyone to the project apart from people already in my ‘team’. Thanks

2551
Robert Johnson
4 years ago
Nova
NovaBeginner
asked in Ask The Community
Unable to reassign board ownership

I need to reallocate board ownership. BUT when I click on the Share button I see this → Unfortunately there’s no option for reallocating ownership here.Is anyone able to help me fix this?

2103
Nova
4 years ago
T
tbusNew Here
posted in Ask The Community
Lost all my text

I had some brainstorming thoughts and ideas within a text box in Miro. Oddly it decided to delete everything without knowledge and revert to a previous day’s activity (thinking those same activities happened today).I am unable to find a method to contact Miro support, how can I get my text back?

3492
Robert Johnson
4 years ago
K
Karen GimnigNew Here
posted in Ask The Community
If I pay to be a consultant, what do I lose?

I actually like to pay for the services that I use. It seems fair to me. So hanging out on the free version of Miro doesn’t sit great with me. It SEEMS like the thing to do would be pay the $15/month for a consultant account which would feel good to pay for what I’m currently getting for free, and would be good for me to have extra boards, templates, backups, etc.  All good.  BUT . . . It seems like if I do that, an important feature that I currently get for free would suddenly get VERY expensive. Right now when I run a workshop for a community, I set them up on a board, give them a set of tasks, they can all see each other, by name, moving around and interacting with the board. Then they can keep working with it on their own time as needed ongoing.  Perfect. My understanding is that if I go to the Consultant plan, my clients either can’t edit (maybe - not sure about this?) OR can’t see each other by name (this seems pretty clear).  OR I could pay 30 (community members) X $15 per month

2611
Robert Johnson
4 years ago
N
Nick LoganBeginner
asked in Ask The Community
How to select multiple empty sticky notes

I am copying many cells from excel into Miro, and there are lots of blank cells on different rows and columns which come through as empty sticky notes in Miro. Is there any way to quickly select all empty sticky notes within Miro? Side question, rather than the import from excel coming through as sticky notes is there any way they can come through as rectangles? Thanks in advance,

29756
Brian Fulghum
4 years ago
E
Ekaterina OleynikovaNew Here
posted in Ask The Community
Select tool doesn't work

Please help me with the main tool. I need to select several objects and, say, move them to another place. For that I need to switch a hand into an arrow. So I do it, switch a hand into an arrow. But when I want to select and move, the arrow changes into a hand! That is so annoying. What should I do? I didn’t change the settings. Everything was OK. Now it changes the way it wants. 

12624
Robert Johnson
4 years ago
D
Dale MooreNew Here
posted in Ask The Community
Use of gmail email address for Consultant Plan

I use my gmail as my business email address but the sign-up form will not let me use it as I try to subscribe for the consultant service.

1973
Xenia
Mironeer
4 years ago
N
Nigel HalliwellBeginner
posted in Ask The Community
Do you have any control over how the data is exported to a CSV

I am playing with using frames and export to CSV. The information you get in the exported file seems to be ordered around what order you added stuff to the board rather than how it appears visually left to right and top to bottom.  This can get quite confusing when you move stuff around or use copy and paste.  As a test, I tried adding three triangles to a frame and added text to each one, numbering them 1, 2 & 3 respectively.  The first time I exported to CSV they appeared in that order, however when I changed the text in each triangle to now read 2, 1 & 3 respectively left to right, the exported CSV had them number 3, 1 & 2!?  This is going to be really annoying as I want to use the intuitive and visually pleasing GUI Miro offers to do Value Stream Mapping, extracting the text in the process boxes and the data underneath in a grid into Excel for calculation and analysis as I can no longer guarantee that the extracted information is in the same ‘order’ as it appears visual

20931
Robert Johnson
4 years ago
R
Ryan Wagner
posted in Ask The Community
How many boards can you REALLY create and keep?

I know that the paid plans include “unlimited” boards...but how many can really be made and stored in Miro? Can you have...1000? A few thousand? I’m re-tooling my work plan and was planning on trying to break a lot of big boards into lots of boards that only have a couple frames on them…Has anyone made a couple thousand boards and had no issues? Or is that too crazy?

10666
Anton Telitsyn
Mironeer
4 years ago
omid akrami
omid akramiNew Here
posted in Ask The Community
Pop-up to create a team not working

When I signin to my account the pop-up came up & ask me to create new board.I already had 3 free one.Also create buttom is not work.Pls somebody help me. 

2361
Robert Johnson
4 years ago
Igor Rogatty
Igor RogattyBeginner
posted in Ask The Community
[RESOLVED] Line anchor is changed after JIRA task is updated

I paste a JIRA Coud URL in Miro and get a card:  Then I add a line anchored to the card’s right side:  After JIRA task is updated (e.g. status changes) the line gets anchored to the card’s top right corner:   Is this expected or did I find a bug and should submit a ticket? Is there anything on my side I can do to prevent this behaviour? We use Miro as a daily board and when all the lines are moved like that, it often gets unreadable.

12286
W
4 years ago
C
C HackBeginner
asked in Ask The Community
Billing question

Does Miro offer a discount for educational institutions, such as Universities? This is not an enterprise licence but a team account for 35 people….? 

2213
C
4 years ago
Terms & Conditions