Question

Issues using the app

  • 31 January 2022
  • 5 replies
  • 45 views

I’m having trouble using the app - I’m on a Macbook Pro with the latest version of MacOS.

 

My boards work when using chrome, but when using the app (My preference) I just get the tabs along the top but no actual boards. I’ve tried deleting and reinstalling, i can’t even log out because the menus along the top are all pretty vacant.

ANy help would be appreciated

 

 


5 replies

Userlevel 7
Badge +12

@Ben Meyer - Reinstalling will likely yield the same results, but have you tried Resetting the app data?

https://help.miro.com/hc/en-us/articles/360017572854-Desktop-app#How_to_reset_the_app_data_(Mac_guide)

Brilliant, that worked!

 

Userlevel 7
Badge +12

Nice! :handshake:

This did not work for me. After resets (and re-login), content briefly loads. But usually disappears on it’s own but always disappears if I try to interact with anything in the dashboard. 

Device spec from the app:

{
"title": "Device specification",
"rows": [
{
"label": "manufacturer",
"value": "Apple Inc."
},
{
"label": "model",
"value": "MacBookPro18,3"
},
{
"label": "uuid",
"value": "c6575aeb-1aaf-51ca-9eae-a03b43dd3074"
},
{
"label": "displayVendor",
"value": "Apple"
},
{
"label": "displayModel",
"value": "Color LCD"
},
{
"label": "sizeX",
"value": null
},
{
"label": "sizeY",
"value": null
},
{
"label": "resolutionX",
"value": 3024
},
{
"label": "resolutionY",
"value": 1964
},
{
"label": "displaysCount",
"value": 1
},
{
"label": "allDisplaysSizes",
"value": "null x null"
},
{
"label": "osRelease",
"value": "12.4"
},
{
"label": "osBuild",
"value": "21F79"
}
]
}

Have not had the app ever work successfully, so I will be deleting it. Frustrating, to say the least.

 

Edit: login type is SSO, if that matters.

Userlevel 6
Badge +1

Hey @Ted Rust,

Alyona from Miro Support is stepping in for a moment 👋

I've converted your message to a support ticket and reached out to you there, asking to provide some additional details. Once we have them, we'll be sure to investigate your case and advise you on the best way to resolve the issue. 

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