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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,829 Topics
  • 26,299 Replies
7829 Topics
F
FmaxNew Here
posted in Ask The Community
Fullscreen Laggy on PC

Miro is absolutely fantastic in every regard, the only issue that I’ve come across is that switching to fullscreen (bottom right) makes the app really laggy on PC. It’s completely fine on the same board without the fullscreen, but as soon as I switch, it lags a lot. I havent found anything on this issue on the internet, is this just a unique issue I have? I did reset application data, but it didnt change a thing. Probably related to the nature of the app (JavaScript, electron or whatever it uses)I think it’s cleaner to work in Miro with fullscreen (no taskbar, no top bar), but currently it’s just too laggy for me. 

3254
Kiron Bondale
3 years ago
A
AnnaCNew Here
asked in Ask The Community
Used to be able to select multiple items by drawing a box around items - why has this feature disappeared?

When trying to multi-select various items on the board I can’t draw a box around them like I used to be able to?   Alternating between the cursor and the hand doesn’t make any difference - using the cursor it changes into a hand anyway.   Was this feature purposefully taken out? It’s really annoying

54323
Robert Johnson
3 years ago
L
Leon FankhauserNew Here
posted in Ask The Community
I need urgent the best way to get a complex vision for an app on paper to handover to developers.

I dont like user stories, its so frustrating confusing if i try to show my verry complex project from the beginning on. whats now the best way on miro, to plan a really complex vision for an app? I like Mind Maps but i feel like to have not enough structure and not enough options…. HEEELP ^^ 

261
mlanders
3 years ago
V
VadimNew Here
posted in Ask The Community
Grouping cards from different boards on one main board

 Good afternoon.Tell me if there is an application that can group cards from different boards on one main board. As far as I understand, this can be implemented through api, but maybe there is a ready-made solution?  

3715
Robert Johnson
3 years ago
R
raddogmeBeginner
posted in Ask The Community
Number Lines

Number Line Template  

1654
R
3 years ago
Yasushi SHOJI
Yasushi SHOJIBeginner
asked in Ask The Community
Arrowhead

Hi,How can I customize arrowhead?  I’d like to have arrows like [1], or [2], but all I can get is this Note that the head of the arrow is proportional to the length of the arrow.  Is there any way to make the head smaller or shorter?[1] https://media.geeksforgeeks.org/wp-content/uploads/20190420012849/2_11.jpg[2] http://www.edwardbosworth.com/My5155_Slides/Chapter12/SystemBusFundamentals_files/image002.jpg   

18412
Kiron Bondale
3 years ago
O
Olivier CapelleNew Here
asked in Ask The Community
Problem with the rights. Users can’t edit the board.

Problem with the rights. Users can’t edit the board.In the sharing settings, it is written “Can edit”. But in comments, there is “The user is commenr until assigned the license. Request the license to enable edit right.” Only the creator of the board can edit. So, we must buy a license? It’s not free? Otherwise what users must to do for edit?

10621
Kiron Bondale
3 years ago
A
Abdullah aldaijNew Here
asked in Ask The Community
I Cant remove team members from my account

I am on free plan now, and want to subscribe  to one of your plan but the issue is I have 8 members and I want to reduce to 2 before buying but the page of team management not allowing me and not showing the contexts menu to delete users as shown in the attached photo please advise  

6543
Soumyadeep Mandal
3 years ago
A
Anand GudimanchiBeginner
asked in Ask The Community
Miro Shapes - Not able to get other Shape except Rectangle

Hi what is the wrong I am doing that I am not able to select the shape, I need ? What ever shape I select and drag, Click on Shape and Click on Board I get only rectangle shape.  

1552
A
3 years ago
A
Anand GudimanchiBeginner
asked in Ask The Community
Presenting the Miro board, without unintended moving of objects

Hi Miro,Please can you share some link or tips on following I need to present Miro Board and while moving along the board and taking notes, I do not want objects move which are not intended. I know I can lock them but if I lock, I cannot edit them.   I have multiple boards, can I link them and present them by clicking the hyperlinks ? I What is the difference between Miro frames and Miro creating groups (CTRL +G - Windows) Thanks a lotAnand

8104
A
3 years ago
A
Annie StreaterNew Here
asked in Ask The Community
Transfer board ownership out of my team (client hand-off)

I was doing some freelance work for a client and I shared a board with them. When I left the project I transferred ownership to the product manager and left the board. Now I have started using Miro for something else I see it is still on my boards list and using part of my free board allowance. It seems I had created a “Team” called Annie Streater (not something I had realised I did at the time, I thought it was just my personal account) and all my former colleagues seem to be in this “team” and can access that board. I have a free account, I’m pretty sure they were using free accounts as well (this was months ago, I don’t know if they regularly use Miro).  What can I do so that the product manager retains ownership but the board is not in my “team” anymore? Preferably I would rather do something that doesn’t involve me having to contact them and ask them to do a bunch of stuff 6 months later, but if I absolutely have to I’ll ask her to just make a copy if she still wants the info. 

2681
Robert Johnson
3 years ago
C
Corey MorrowBeginner
asked in Ask The Community
Freeform frame picks up locked background element :(

Hey all, having an un-intuitive problem here...seems like a bug based on the words “freeform” and “lock.”I’m using a free-form (not grid) frame that keeps “picking up” a vertical line I want to remain fixed in place behind it. When I move the frame, it picks up all lines in the background which it partially overlaps. This is true even if I “lock” those lines.Is this sort of behavior of frames unavoidable? I can switch to just a shape and group items in the shape, but the label and ease of moving around a frame was a plus in this scenario. 

2614
C
3 years ago
C
CJ GomezBeginner
asked in Ask The Community
Google Drive integration: Permissions

Hello. We want to share files in our Miro board using links. However, it requires us to allow Realtime Board to access our google drive. We are worried that it may delete files from our google drive without us knowing or on accident.   

7303
N
3 years ago
J
Joe MartinezBeginner
asked in Ask The Community
Access revoked - New Account - Admin - First Board

I just set-up a new account, i’m the only team member and admin. Went to create a board and when it loads I get, “Access Revoked” Sharing settings for this board have changed.”I checked my cookies. I checked the forum. I checked I’m the only active user. I checked my credentials are correct. I deleted the board and open another one and repeated across multiple types of boards.No luck. Every time I get, “Access Revoked” Sharing settings for this board have changed.”It has to be something simple but I can’t figure it out. Any recommendations?

5703
J
3 years ago
R
Rishi GuleriaNew Here
asked in Ask The Community
Lost Our Board

Hi,We have recently lost our Board and there were lot of things that were there.Please help us to recover the same if possible.How we can contact the technical team in Miro?Thanks

1572
R
3 years ago
A
Anand GudimanchiBeginner
asked in Ask The Community
Presentation Mode

Hi I have a many long screenshots with my data captured for each screenshot, now when I use presentation mode, how can I click a link to show a particular screenshot ? Do I have frame each screenshot separately to be made visible ?

1793
Kiron Bondale
3 years ago
D
David CornerBeginner
asked in Ask The Community
Reverting changes

I have made changes to a existing board, then duplicated it and I desperately need the original Miro board (before having made any changes or duplicated)How do I do this?https://miro.com/app/board/o9J_lc8s4Oo=/Besides community is there an actual Mirocustomer service?

571
Kiron Bondale
3 years ago
D
Dileep KumarBeginner
posted in Ask The Community
Unable to receive password reset email for Inactive Team Admin

Hello, Team Admin for Miro left the org in November. We activated the email address and tried Forgot Password option. However, we do not receive the password reset email from Miro. Please help. Rgds

971
Robert Johnson
3 years ago
N
North-South CentreNew Here
posted in Ask The Community
How can I export to pdf with video and document hyperlinks working

I have a paid plan option which means I can export to best quality vector. However, once the pdf is downloaded if I click in the video or document files I am not hyperlinked to them. Thanks for helping out

1871
S
3 years ago
D
David CornerBeginner
asked in Ask The Community
Missing flow diagram shapes

I can't believe that the “all” shapes are actually ALL the shapes that are standard available in Miro?Simple shape for example “document” is missing as well as other basic shapes.  Somebody please help me out of my disbelief that this might actually be the case ;)

6917
mlanders
3 years ago
D
Daniel SchaufelbergerBeginner
asked in Ask The Community
templates in german

Is it possible to publish templates in german on miro verve?

1852
Mariam Danielian
Mironeer
3 years ago
M
Michiel YkemaBeginner
asked in Ask The Community
Timer function changed?

Does anyone know if, and why, the timer function has changed overnight? It now doesn't seem to support hours in countdowns anymore and won't go higher than 99:59 minutes. This is a problem for me as I often host asynchronous collaborations where I allow input to be given over the course of one or more days. Participants really like there to be a countdown for how much time they have left… But maybe I just accidentally toggled a setting? There's no change visible in the Change log but the Help article has been changed...

1683
M
3 years ago
T
TRICIA CARLOSNew Here
posted in Ask The Community
Invisible Notes and Comments

The past week when I go to use the sticky notes or the comments tools they are both coming up transparent or invisible.  The sticky note will not stay colored, it is transparent and the comments are not viewable at all unless you select the comments from the bottom tool bar.  How can I fix this? 

1931
Soumyadeep Mandal
3 years ago
A
anevBeginner
asked in Ask The Community
Lock everything, then search - search not working properly?

I have several frames (properly named). I highlight/choose all the elements/frames and lock them. When I do a search and click on one of the search results item, it’s not zooming me in to that searched element or highlight it. Is this a bug?

621
Robert Johnson
3 years ago
G
GH LeeNew Here
asked in Ask The Community
How Can I Restore a Deleted Board

I’m a free plan of miro. I accidentally erased my board. I want to restore the deleted board, but I can't see the Trash button. I know that free-plan users can restore deleted boards, so how do they restore them?

36115
Robert Johnson
3 years ago
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