Hi all!

I am using Miro in my synchronous online community college class. We use Miro during our Zoom sessions. I am having an issue with one student who cannot seem to access our Miro board during class when others have no issue. I provide the whole class with a link to the board that we are using with the necessary access settings (i.e., anyone can edit). Students have already made a Miro account, and I know that the link is working because nearly all students can access and participate on the board.

When my student who is having the issue shared her screen, when she clicked the link, the Miro screen said that the board does not exist or that the link has expired. The student has a Miro account, so that is not the issue. The link was not expired and the board still exists.

Does anyone know why this would be happening? How can I get this student to access the board?

Thank you for your advice!! :)