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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,310 Topics
  • 24,429 Replies
7310 Topics
H
HarmeshBeginner
posted in Ask The Community
Anyone experienced a critical issue with a freeze then random bulk non-user made edits?

Hi,I’m hoping that somebody could please shed some light on a very concerning issue that I experienced today with Miro on the web app.As i was working, the app suddenly froze for a few minutes then crashed. When I reloaded the page there were dozens of changes made to the board, included dozens of new line connections, screen movements and deleted objects.I reviewed the Activity List log and it shows hundreds of changes all within a minute, (screengrabs below).This was my only copy of the board and I’m not able to revert back so as you can imagine that this pretty stressful and concerning that I’ve lost weeks worth of work.If anybody at Miro or anyone else could help, this would be much appreciated.Many thanks,Harmesh 

9
Marina
Mironeer
3 years ago
E
Ebrar EkeNew Here
asked in Ask The Community
Removing YouTube Suggestions

Hello,Every time a youtube video ends, the suggestion page shows up with some videos. This is really annoying, especially during presentations. Is there a way to turn that off?

1
Robert Johnson
3 years ago
A
Alejandro AguirreNew Here
asked in Ask The Community
Enter a miro dashboard anonymously

Hi All, Can you enter a miro.com dashboard anonymously? Thanks in advance for your attention and best regards. 

2
A
3 years ago
J
Jodi KoehlerNew Here
asked in Ask The Community
Blind voting

As I understand all participants can see the votes during a voting session as they are being cast...which can potentially bias their votes.  Does anyone know if there is a way to do ‘blind’ voting where the owner of the board can see the results but the participants cannot see how others are voting (so as not to be biased in their votes).

1
Kiron Bondale
3 years ago
Don McIntyre
Don McIntyreContributor
asked in Ask The Community
lose left mouse button 'pointer' functionality

I’ve encountered this a few times now - after a board has been open for a while I lose the ability to hold down the left mouse button and use the pointer tool. I can no longer hold down shift and in conjunction with the pointer tool to draw a shape. If I close the board and reopen it works fine… for a about 5 minutes...

1
Kiron Bondale
3 years ago
B
Bonnie SposatoNew Here
asked in Ask The Community
Autosize frame when Kanban Changes

I have a large Kanban (flowboard) inside a frame. As cards get added and moved from one column to another or a new column is added, how can I have the frame "autosize" itself?

1
Robert Johnson
3 years ago
R
RazNew Here
asked in Ask The Community
Jira cards plugin usage and guest users

Hello, I have recently configured the Jira Cards plugin on our account.  I have a guest, and I have given them editor sharing access to the board.  However they are not able to use the Jira plugin.   My question is do you need to be a full member to be able to use the Jira plugin or should guests be able to use them as well. This guest has access to our Jira board as well.

1
Robert Johnson
3 years ago
B
bart27New Here
asked in Ask The Community
Jira card and tempo account field

Hello,I have set up integration with Jira and all works fine except one issue. Jira instance has requirement for Tempo Account fiels - it is required. During create Jira issue from Miro I got an info: “Can’t create Jira issue. Required field (Account) is not supported”. Also I cannot select this field during “configure card fields”, field there is no “Account” position on field (and custom field) list.Why is Account unsupported and how can I find a workaround for this issue?

1
Anton Kuksin
Mironeer
3 years ago
A
Adi PazNew Here
asked in Ask The Community
All my frames were deleted

Hi, I have just opened my board. All my frames were deleted from the board. Does anyone else has similar issue? how do I restore them?

1
Kiron Bondale
3 years ago
M
MARIA CONTRERASNew Here
posted in Ask The Community
Pen sometimes works

I have noticed that lately the drawing pen has not been working consistently. I am continuously having to refresh the site for it to work.

1
Marina
Mironeer
3 years ago
M
MartinoNew Here
posted in Ask The Community
Text Replication Between Sticky Notes or Text Frames

Hello Communitythis is my first post as an excited user of Miro and extreme novice. A feature that Im curious to ask if it exists is where I might set up a replication function when typing in some text in one part of the board and it appearing on another part of the board  - I understand I can copy and past however I’m trying to avoid the movement between the two places on the board as the first piece of text is being typed. The picture I have in my mind is that after I’ve typed or a collaborator has typed the text - when we arrive at the destination later in the process we will find a copy of what was written in an earlier text box or sticky note.Thanks in advance if you have the time to help on thisCheersMartino

1
Marina
Mironeer
3 years ago
B
Ben McManus
asked in Ask The Community
Cards associated to multiple boards?

Is is possible currently to assign a single card to multiple boards? For my context I have a Story Mapping board with all the project cards. To track a cards progress I would like to also associate it to a Kanban board, is this possible without duplicating the card? 

3
B
3 years ago
A
Ange BlairBeginner
posted in Ask The Community
Move a Personal Free board to a Work Team Plan

I have a Miro account linked to my personal Gmail account which is on the free plan. My work place has recently signed up to a Team plan and I would like to be able to move the “work” boards I have created in my personal Miro account to my Work Miro account (I have different log ins for my personal and work Miro accounts) so that I can invite and share these with my work colleagues outside of my personal Miro account.I am the owner of the boards I want to move in my personal Miro account but do not have the “move to account” option presented when I click the 3 ellipse dots.Is there any way to enable me to move the boards in my person account to my work account? I’ve tried copying and pasting the content but this doesn’t work either as they need to be in the same browser and you cannot be logged into two different miro accounts in the same browser.  

4
Robert Johnson
3 years ago
M
Melz1996New Here
asked in Ask The Community
No chat button

I’ve installed and reinstalled the chat, but I can’t figure out how to use it. There’s no chat button anywhere! Can someone pls help?

2
M
3 years ago
L
LoDoNew Here
asked in Ask The Community
Importing PDF - Errors in font and formatting

When I upload a PDF document to Miro, I noticed that the fonts are different in Miro than in the original document and that formatting is off (e.g. some text that’s on page 1 of the original PDF is showing up on page 2 of the PDF in the Miro board) Thank you! Correction: I just realized the file I uploaded was a .docx file. But I’ll still ask this question about retaining fonts and format for the .docx file type :)

1
Robert Johnson
3 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
posted in Ask The Community
Can't remove deleted boards from my "all boards" list

I have a number of boards in my all boards list which come from a group I visited. The boards have been deleted from that group but I still have them in my “All Boards” page and cant remove them.What do I need to do to delete them?  This shows there is no “remove board” in this menu. 

2
Brian Fulghum
3 years ago
T
Tim O'HalloranBeginner
asked in Ask The Community
Problem when logged in under multiple accounts

Hi - has anyone come across this problem? I use Miro under two accounts. One is a client’s account. The other is my own account. When I’m logged into my own account and try to upgrade accounts, it seems to think I’m logged in under the client’s account. My client has over 50 users and I have 3 users, but want to upgrade to 15 users. So when I try to upgrade to 15 users, it tells me I need to remove 35 users. I assume it thinks I’m in my client’s account. If anyone has had this experience and knows how to fix it, advice would be greatly appreciated. 

4
Robert Johnson
3 years ago
R
raddogmeBeginner
asked in Ask The Community
Deleting all contents of a board

I am inquiring on how to delete contents from a current board.  I usually use my board to collaborate with students and don’t want to “create a new board” every time I want to use a clean slate.  I cannot find any feature that would allow a simple “wipe the slide clean” option.

4
R
3 years ago
S
scurtisBeginner
posted in Ask The Community
Pupil sign in problems

I have a class of 12 year olds, who have tried to follow the link I sent them to join my board.  Unfortunately, they have got confused and have forgotten their passwords, and we can not get them back in as it says that their emails are already in use….How can I get them back?!Many thanks

6
S
3 years ago
P
Peter LaubachBeginner
asked in Ask The Community
Powerpoint layout looks different

Hi,when I upload a powerpoint (O365) deck to Miro, the layout in presentation mode gets messed up (fonts and shapes). Do you have any idea? ThanksPeter 

6
P
3 years ago
M
Marc WalshNew Here
asked in Ask The Community
Is it possible to create boards in bulk?

We’re looking to use a large number of boards across different meetings we’re running - is it possible to generate blank boards in a bulk process, and have access to an exportable list of links to those boards?

1
Robert Johnson
3 years ago
C
C HowsonNew Here
posted in Ask The Community
Jira query in Miro doesn't find all relevant issues

Hello. My company has recently started using the Jira integration, and it works well in general. However, there are issues with the query in Miro for some users - it returns a different set of results than when run in Jira. I am a company admin and tried running the query - Miro returned all expected results, but for another user, it missed some of the Jira tickets.Are there any obvious reasons for this that I am missing? I assume Jira and Miro permissions shouldn’t affect this? The user with the problem has access to all tickets in Jira.Many thanks.

1
Marina
Mironeer
3 years ago
R
Roger PorthouseNew Here
asked in Ask The Community
Bring to me and Bring Everyone to me changed?

It’s possible that I’m going mad but I’m sure that when I was on my colleague’s board (as a guest editor, he has the Consultant Plan) that I could use both the bring to me and the Bring everyone to me functionality when in a workshop (we co-deliver together). Has the functionality changed?  It doesn’t work today and I’m sure I used it with another group yesterday.

4
O
3 years ago
D
DelphineNew Here
posted in Ask The Community
Cant copy and paste between two boards on different accounts

Hi I am trying to copy and paste some of the material from one board on my work Miro account to my personal Miro account and the material will show up for 1 second and then just disappear. Has this happened to other people and what can I do ?

3
V
3 years ago
R
RaphaelKarmaNew Here
asked in Ask The Community
How to present embedded Google Slides Presentation?

Hi guys! I built a multi-sheet, interactive Miro board presentation, also including embedded Google Slides Presentations. However if I share my screen with other users and click through the embedded Google Slides, the others only see the title page of the presentation. Am I missing something? Is it possible that viewers can directly follow my Google Slides presentation in Miro? Thank you for the help in advance Best Raphael 

4
Robert Johnson
3 years ago
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