Ask the Community

I know nothing about coding so have no idea how challenging an ask this may be. A reminder that many of us have been asking for this for years… For me, an alternative would be the ability to tag any object the way we’re able to tag stickies. That would sort it! Thank you.

Free versionWhen I export a mind map or board, the resulting csv is ordered right to left of the board, top to bottom. As a result any hierarchy is lost, and although the content is in the sheet, any sort of structure and relationship is lost.Is there some way to export to csv and keep the tree or relationship order? Thanks

Is there any way to create a board or template so that every person who clicks on the link to it will get their own unique instance to work with? I am creating an online course, and I would like to provide a link to a Miro board so that each user taking the course can click it and get a fresh board to work with. I know that I can create multiple copies of a board with unique URLs, but that doesn’t really work in this context.Is what I want to do possible? If not, are there any recommended workarounds?

I have the constant need to move/clone objects and need them all to be aligned with each other.I know I can select all objects then use the align tool.But what I need is to select the object and move them following that blue auto align line:I know that when I hold the [shift] button, I can easily move the object and keep the auto align line in all directions, like that: However, this tool seem to work at random. Sometimes I need this behavior and instead it selects multiple objects, like that:

Hello!Unfortunatelly a board was deleted in a free account. And there was no link to this board.In the article was said that it could be restored by support team if it was not a month ago and if we can remember the title of the board. The title was Киберпанк 2.0 and it was deleted on 19th of July.

For the last couple of months and even in the last weeks I hardly worked on a Miro Board, which now simply disappeared. I just logged in to the account and it’s gone. No, there’s no other “Team” I could switch to Searched all accessible boards Did not delete the board at any pointHappy for answers, cheers! 

Hello, I am looking to enable SSO on our Business plan. We currently have a number of free users that are set up as guests. When SSO is enabled will these free users need to start using a full license?Thanks,Ash 

Is there a way to limit peoples’ access to an single board but not All boards?I am using a free version at the moment.Thanks, 

Hello, I created a fee account using my work email address before I was given a company team license. However,when I try to access the paid license, I get the below error message:Do I need to delete my old profile with the free license using my work email address and then try to access the link to access Miro after team’s license using the same work email address? I would like to use the same work email address if possible please

I export for the PDF format but when I open it offline It couldn’t zoom in to more than 500% and I do struggle reading things I wrote with the 500% zoom  

I could see someone called "visiting visionary" viewing my board (cursor moving around) which is set to be private.They were only there briefly then disappeared. It wasn’t any of my team, they all have their names.Is there any explanation anyone can offer for this?

Hi,Does anyone know when the next release of Azure Cards will be available which I understand may allow cards/tickets to be created in Miro and brought into Azure DevOps Boards.Thanks,Tony

Hello - I’m working with a team that’s creating a digital mock-up of a physical poster that we need to print and ensure the size will transfer over appropriately. Can someone direct me to how I can measure or ensure the miro frames I create will translate to a physical print size?

Hey all! I’ve noticed this issue in the last two weeks. Gifs with unique names are being disconnected and turned into “image.png”. This has happened twice now. The first time it was noticed was two days after adding the gifs to the file, all the gifs had been changed to “image.png” and were no longer gifs. This happened again today but only 30 minutes after adding a gif (other gifs on the board were not affected). I am adding both gifs I have made, locally from my computer, and gifs from the internet (copy and pasted). It seems that regardless of their location (or even size) this issue is reoccurring. This doesn’t apply to ALL gifs though, gifs in other boards remain gifs for weeks and so far have not disconnected. Does anyone know why this is happening? It’s creating a big issue for our motion designers and clients as we use Miro as our main presentation format in meetings. Thank you!

I see some comments in the sidebar when i click on one of them Miro jumps to the note section on the right side. And shows the error “sorry no comment does exist’ How do I delete these useless comments from the sidebar?

So, I’m working with Miro’s gannt chart template and trying to extend the columns, which contain a merged top header row.  Yesterday the challenge was being able to resize the columns, finally discovered that it only works if you’re zoomed in to a certain degree.  Now I’m trying to select the top header row so that I can get the menu icon merge the cells, like I did for “Fiscal July - P8”.  It worked once by magic for that first section of the table, but now it’s impossible no matter how I click / which mode I cycle to.Anyone know what to do?…  thank you. 

Hello miro team, I need some help for frames.  In order to create a presentation, if I'm not wrong, we need a frame. But once i created a frame it always stays in my mindmap. However I want it to stay as a layer. Whenever i need then i want to see them. In many other mindmapping tools like mindomo etc, they have a presentation page. In those pages you can create as many frames as you can. And those are not seen in your own working area. But in miro, when I create a frame to make a slide, it always stays in page and causes confusion and distraction.

When I import an Excel file, extra empty space is included to the right and bottom. I checked the Excel file and ensured the last active cell is correct.  How do avoid this extra white space or is there a way to crop the image once imported?

hey guys, could someone help me?I was working on a board with a lot of content.When I pasted images from another board and resized them I got that "syncing…" pop-up, and then everything disappeared.Can't undo, and if I duplicate the board it's still all blank.Do not know what to do.

Hi, I need to give edit access to my whiteboard but the ‘Can edit’ setting is not clickable in the ‘Anyone with the link’ option. Is this because of the plan I am on or do I need to do anything else to enable edit access to anyone with the link? Thanks!  

How can we use MIRO or templates for development of KPI ??

We use Azure group provisioning to assign users to Miro teams.  Is there a way to disable team admins from inviting users to their teams?  We want this to be entirely controlled by Azure system admins where users get access to Miro Teams they need to join by adding them to the corresponding Azure security groups only.

Is it possible to add a frame around several other frames to make them a sort of collection and then be able to move just the outer frame? Running a series of workshops, I would like to put a big frame around one lot of workshop frames so they can all be easily moved around, categorised with a title etc. but still on the same board if I want to reference them, and not locked or in a group as I may want to access individual frames for moving. Hope this makes sense - I know you can put a frame around them but the outer frame moves without picking up the inner frames.

Hi all. I’m working on a board that I have editing rights only. I need to transfer the board to a new account or copy paste the work across. I don’t have admin rights to do so but I also can’t see who owns the account the board is sitting on? Anyone know how to source the board owner? Thanks! Clicking on the board name does nothing.

when im sending frames to miro, after a while or if i do it from a separate figma user, when i sync changes the plugin creates new images on miro, instead of overwritten the already synced ones.it appears that miro loses the relationship link between the previously synced frames on figma. any solution? has anyone encountered this?