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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,822 Topics
  • 26,271 Replies
7822 Topics
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Ancient_LukeContributor
asked in Ask The Community
Miro boards do not work fluently anymore. Continuously lag

I have used miro for over a year now and over the last two weeks, it’s started to have major lagging issues whenever i am writing. It pauses every 5 seconds or so, and I have to wait until I can write again. I have use the app on iPad and I have uninstalled and redownloaded it and the problem persists. It is apparent on all my boards now. And this is happening only after I purchased a year long subscription, but now the app has become unusable until the lagging improves.

2405
Eca
Mironeer
2 months ago
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Amber HutchinsBeginner
asked in Ask The Community
How do we change the name of a project?

Hello! How on Earth do we change the name of a project? I need to edit all of them so it's too difficult to create a new one, move all 60 boards to the new one, then delete. I really don’t understand why Miro is so restrictive on organizing your content. Its such a basic feature. I love Miro, but this is killing me. Thank you!

32797
Christophe GESCHÉ
2 months ago
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agnieszka.gumielaNew Here
asked in Ask The Community
Error 400 while trying to access my google drive from Miro in order to import jamboards.

Hello,I have been trying to access my google drive from Miro in order to import jamboards. The admin in my school got accepted as educational institution and invited mi to join Miro - I need it to import my jamboards from google drive as they won’t be supported after 1st October. Anyway, the admin installed in our google workspace Miro add on and I can even access it from my work e-mail. However, when I try to connect o my google drive, it shows that "Admin is required to verify Miro" and “I  can’t access this application until the admin in my net sets up the access. Error 400: access_not_configured. My admin claims that he set it all up and still it doesn’t work. And as he is rather a self-taught admin, he does’t know what else to do to help me save my jamboards and unable importing them to Miro. He claims he tried all the instructions available on Miro sites and he just doesn’t know what else he can do. Can you help me?Aga 

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Eca
Mironeer
2 months ago
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Summer KimNew Here
asked in Ask The Community
duplicating board into different team

Hi, I accidently created a board within a team I was not supposed to be using. I am trying to duplicate it into my account. How can I do that?

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Eca
Mironeer
2 months ago
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Leonardo OdaNew Here
asked in Ask The Community
Change team Size

I don`t have acess to reduce my team size, so Miro is billing me seats that I don`t have in my company. Can someone help me? 

201
Eca
Mironeer
2 months ago
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Spencer MullenNew Here
asked in Ask The Community
Can we create more than three boards for a space

When we are creating a space, can we create more than three boards while just being on the free plan?

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Eca
Mironeer
2 months ago
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Matt SteinruckBeginner
asked in Ask The Community
Downgrading to free plan

I have 1 personal board, not private, not a customized template, just a place where I’m keeping notes and persona planning. I upgraded to get high-res export, but no longer need that. If I dowgrade back to the free plan (which was fine for me), do I still have editable access to my board?

14411
Eca
Mironeer
2 months ago
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CampuslandNew Here
asked in Ask The Community
When I invite people to share a board are they being made to sign in/up

THis never used to happen.It’s a huge inconvenience for my clients. Miro seems to say it’s not happening. But it is.Anyone?

304
Kenneth Ritley
2 months ago
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Sam PottashContributor
asked in Ask The Community
Can you set all images to default to 50%?

With font defaulting to 14pt, my screenshots are dragging in too big. What about a setting to default to 50%? Thanks!

774
Eca
Mironeer
2 months ago
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mcaNew Here
asked in Ask The Community
Images lose resolution when copying from a miro board and pasting into a new board

I am trying to copy a few images from a miro board (where they are legible) and paste it into another miro board where they are losing resolution (they look blurry). I have checked the zoom issue mentioned in other threads and that is not the problem. Please advise!

1001
Eca
Mironeer
2 months ago
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mayhonNew Here
posted in Ask The Community
Miro plugin for Figma not working

 I’ve been getting glitches where Miro couldn’t find my boards and then today suddenly it’s a spinning wheel. Anyone has encountered this issue before? Nothing has changed from my computer or its setup.. just working like usual.  

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Eca
Mironeer
2 months ago
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Ingo HelmkeNew Here
asked in Ask The Community
Missing elements on JPG export

Hi everyone,I am using the “App Wireframe” template (see screenshot) for visualizing the screen flow for a new app feature, but when I try to export the screenflow (my board) as a high-resolution JPG to use it in a specification document, the iPhone Mockup templates, means the black frames, are missing.Can anyone help?Thx, Ingo 

201
Eca
Mironeer
2 months ago
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Michal StefanNew Here
posted in Ask The Community
Using Miro for events

Hey,does anybody has experience using Miro on a one-off (1-2 days) event with external visitors (approx 40-50). Can this work normally with Starter plan on 1 licence and visitor link shared with all participants? Even with possibility for all of them to add content and use AI elements?

281
Eca
Mironeer
2 months ago
Robert.Best
Robert.BestNew Here
asked in Ask The Community
Why can't people open my public boards without signing in?

I make a board open for public access to editing, it says they don’t have to sign in to edit… but when I share the link, they are forced to sign up for a miro account in order to see the board (the board flashes in front of them before forcing signing up)   am I doing something wrong? I’m in my paid consultant account. I click share. and then I click “anyone with the link can edit” It shows me this, which just isn’t working  

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C
2 months ago
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Stuart Gibbons
asked in Ask The Community
Have Spaces changed default visibility of unassigned boards?

I see from today’s update that Projects are now Spaces.I’m trying to determine whether this change has - deliberately or inadvertently - changed the visibility of boards that are not in projects/spaces. It might just be my bad memory of how things were with Projects though!Before today, I believe that if you created a board that wasn’t in a project, then only you could see it (until you shared it with individuals in the team) and doing a search or viewing all boards didn’t show the boards not in a project.Now with spaces I can filter by ‘boards not in spaces’ and I can see lots of boards I didn’t think I previously had access to.Am I misremembering or do I need to pass this onto our users?

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S
2 months ago
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Leonie CollierNew Here
asked in Ask The Community
Where has the board notes function gone?

I used to be able to click on the right hand side of the board and add some notes and links about what was on a board. I can't find this in the new UI. Can anyone help?

111
Robert Johnson
2 months ago
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coolsince93New Here
asked in Ask The Community
Can no longer quickly move object without it showing as selected and context menu appearing

Hello! There has been a sublte change in my miro user experience. Before, you could hover a mouse over an item on your board, click on it and change its position without the item being highlighted. It looked neat and satisfying, as if you are dealing with real life 2d objects. Now, you hover your mouse, click on the item to replace it, and the item gets highlighted, it literally ruins the whole experience for me! why is that suddenly a thing? how do i turn this off?

43227
Robert Johnson
2 months ago
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Ralph SamuelBeginner
posted in Ask The Community
[RESOLVED] Hidden Frames become translucent when searching

Hi, I usually prepare multiple frames before classing and hide the contents in it. A few days unfortunately a student found a workaround for sneaking a peek:Simply using the search feature (e.g. CTRL-F) renders everything visible.I am not sure whether this behaviour has been there all along but it kind of renders the feature of hiding frames useless.Advice would be highly appreciated.RegardsRalph

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Robert Johnson
2 months ago
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Beatriz BurattiniNew Here
asked in Ask The Community
I need help in getting the Education Plan

Hi,I’ve been trying to get the Education Plan for months. I’ve filled out the form so many times that I lost count and, so far, have not heard anything back from Miro. I work at a university in Brazil (Fundação Getulio Vargas) and have tries to sign up for the Education Plan with my work e-mail address and my personal e-mail address (both Outlook), and had no success with neither.I also see that I can’t contact Miro support directly because I have none of the paid accounts. Can someone, please, help me figure out what the problem is? It is unbelievable that Miro offers a service to education institutions and has the audacity to make us go through unhelpful FAQ pages and community posts instead of having a helpdesk. This problem is affecting my work, I have even tried to solve it with the IT team at FGV, but it clearly is a Miro problem and the steps to fix it are convoluted and inefficient.

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B
2 months ago
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A.M. KelseyNew Here
posted in Ask The Community
Can't edit 1 of 3 Boards I own (Free plan)

I am on the free plan so can't file a ticket on this issue - looks like a bug that many others have filed. Sometimes a workaround, most often the reply from Mironeers is that your 3-Board limit is for the entire team, not per-person on the team. Context:I have 3 Private Boards in my Miro.I can edit 2 out of 3.I am the only team member.All boards are "No Space" because of Free plan (according to the Upsell icon).None are shared.none are marked read-only.I was a member on somebody else's Free plan, but left the team to see if that would resolve the issue. It did not. ChromeMacBook Air M1Miro app for Mac also failsiPhone app also failsI can fully edit 2 out of my 3 free Boards. However, on the 3rd Board, starting about a month ago, I can no longer make any edits on my main board. Example of what I can't do:-- I click the Frame tool and select the area where I want the Frame to go. The Frame briefly appears on the board but then vanishes.-- Try to paste in an image - again, briefly appears

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A
2 months ago
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Cosmic FlowNew Here
asked in Ask The Community
I can not edit my board

I can not edit my board. I am an owner and the only user, the board is not marked as "View Only", but when I open it I can't neither created new text or shape, nor edit any existing. There is no error message or any indication. Just when I double-click on, let's say a text, I can see that for a half of a second the text component changes into editable mode and the resets, component even becomes unselected (this is the state when you left-click on a component once). Re-login did not help. Also, I can edit my another board.... what's going on?

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2 months ago
C
cosmicBeginner
posted in Ask The Community
Everything on my whiteboard is BLURRED!

I’ve just started using Miro and have noticed that whether I’ve zoomed in or out, everything is blurred. I’m on a PC. I have a good graphics card and can play high res games, so the problem is definitely not at my end.Please help.

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ElvaMiro
Mironeer
2 months ago
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VignalNew Here
posted in Ask The Community
Possibility of creating popups in Miro

Hi everybody,I’d like to use Miro to present a work which can be sum up in a canvas model (a sort of array in which we can shows differents steps to cross for a start up), and I’d like to have the capacity to click on each aera and by clicking, a pop up windows could appear.Is this feature possible in Miro ?I thank you so much for your help.Best regardsOlivier

10195
ElvaMiro
Mironeer
2 months ago
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username321Beginner
asked in Ask The Community
Is Miro open source?

draw io is open source in github. Is miro open source? 

21749
N
2 months ago
O
OinotnaNew Here
asked in Ask The Community
Which license is the right one

Hello everyone, I really like Miro but I have problems understanding the license model and need help to choose the right license. Here is my situation:I offer online training based on a Miroboard. The participants should be able to work on the board and have access to the board for several days.  On the board itself, online group work takes place on uploaded canvases - in other words, the participants essentially “stick” Post-It notes.All participants are employees of one of my clients. So no members of my team (I'm just a one-man show)Can someone please enlighten me as to which license would be suitable for my needs. Many thanks in advance, Antonio 

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Robert Johnson
2 months ago
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