Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,687 Topics
  • 25,934 Replies
7687 Topics
W
WSamBeginner
asked in Ask The Community
Being Billed for FREE Account

I am being billed for a free account and I can’t find any customer service number to call and get this resolved.Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.Has anyone else had this issue and how did you resolve it.Thank you, 

58717
R
2 months ago
S
SouthworthMaryNew Here
posted in Ask The Community
Please look at dark mode solutions

I have to use Miro at my company. I use Dark Reader in Chrome. Whenever text is in edit mode it has horribly low contrast. I have to make edits and click out to see if they worked right and click back in to continue.  The background is also still bright white in Dark Reader. Please consider Dark Reader compatibility and a dark mode for the desktop app. Thank you. Until then, thanks for the migraines.

1671
Eca
Mironeer
2 months ago
A
Alexander HolmströmNew Here
asked in Ask The Community
Working with custom templates

I have been using templates in a small scale for a while, creating personal custom templates.But I have some struggles how to scale this. How are you iterating on templates? When editing templates I see almost no board features at all. For example, Version history.How are you using custom templates when creating together, or creating new versions?I only really see one way to achieve this and that’s to have a creators board and do edits in this Board and replicate any latest updates into an actual template. Thanks for any tips on how you handle this

211
Eca
Mironeer
2 months ago
A
Ariadna SmirnovaNew Here
asked in Ask The Community
Russian Education plan account

Dear Miro Community & Team,I have an Education plan account and working with it is really amazing. Thank you for this opportunity!But i haven’t received any letters from you about the situation with closing and deleting account from Russia on 12th September 2024. I just read news and now I’m confused.Could you please explain one more time: will I be able to work with my dashboards after 12th of September? And if not, is there any another possibilities? Because my students love your service a lot.Thank you.

571
Eca
Mironeer
2 months ago
L
lemniskataNew Here
asked in Ask The Community
Access to the Miro

I know that Miro is leaving Russia, but what should I do with my profile if I registered on the platform via an email that I made in Russia, but I never used Miro on Russian territory? In this case, will the platform lose access?

411
Maria Pedone
Mironeer
2 months ago
K
Kyle CrawfordBeginner
posted in Ask The Community
[RESOLVED] Copy/Paste Formatting (Ctrl+Alt+C/V) no longer working?

Did the recent (probably 2-3 months back) shortcut changes remove the shortcuts for Copy/Paste formatting?  In the right-click context menu, the copy / paste formatting shortcuts show...but they don’t appear to work.Are these shortcuts no longer valid (and just haven’t been removed from the right click / context menu) or is there something weird going on with my browser (Chrome - I don’t see any conflicting shortcuts)? If these were removed, they should be brought back ASAP -- this was one of my key user adoption tools to get people into Miro, as its a pain (multiple clicks) in PowerPoint. 

130413
Eca
Mironeer
2 months ago
B
bradwalcherBeginner
asked in Ask The Community
How do you remove borders around text in a concept map?

The web product adds borders around text using the concept/mind mapping template arbitrarily and I can’t find a way to remove the border. So out of 100 nodes on the map, there are about 5 that randomly have borders around them. Help!

12807
Eca
Mironeer
2 months ago
C
CSMHNew Here
asked in Ask The Community
On free education plan but have been incorrectly charged

I’ve been receiving charges on my work purchasing card but am showing as being on a free education plan.I have been trying to contact Miro to ask how to resolve the charges but am not getting any response. Any advice would be gratefully received.Many thanks.

141
Robert Johnson
2 months ago
N
Nat T.New Here
asked in Ask The Community
Board issues

As you can see for some reason the  board refuses to register anything I write in the area. Even if I move to a different place that issue persists. What should I do?

334
Eca
Mironeer
2 months ago
T
Tomasz KozeraNew Here
asked in Ask The Community
can't save edited custom template

I’m exploring custom templates. I noticed that when I edit a template, all of the UI disappears. Here’s a simple template in edit mode:  When I change it, there’s no feedback about it being saved. So after several seconds I close the window. Then when I try to use the template it’s still using the initial template, rather than the one after my edits. What am I doing wrong?

111
Robert Johnson
2 months ago
T
Timo LenkNew Here
asked in Ask The Community
Copyright and permissions to publish materials created in Miro

Dear all,I have a specific question regarding copyright permissions to publish boards that I have created in Miro. Here is my case:I have used a Miro board as part of a scientific research project (dissertation) which I am about to publish as a book via the publisher SpringerNature. In order to document my research approach, I would like to include screenshots of the Miro board I created and used in the publication for illustration purposes. In an other thread in the Miro community it says that material which "users create in Miro is their property and they can use it for their benefit." (Here is the thread). However, this answer was written some years ago and it would be best to have an official source and/or signed permissions document proofing that the material in question is allowed to be published (Third-party permissions).Hence, I would like to ask the responsible department at Miro (e. g. Legal) for permission to use the above mentioned screenshots in my publication. I could sen

492
T
2 months ago
D
Débora MoninBeginner
posted in Ask The Community
Display text when running mouse over

Hi, I would like to know if it’s possible to add extra text on another text and show it only when you run your mouse over it, a bit like alt text. It’s mostly to avoid having too much on the Miro board.  I hope it’s clear enough and thanks in advance!

7613
Eca
Mironeer
2 months ago
A
Andrew CheuNew Here
posted in Ask The Community
Another Request for Video Capabilities in 2024

VIDEO PLEASEWe desperately need the capability to locally upload a video file whether mp4 or mov and playback on the boards.Most of our presentations contain animations for both traditional Arch Viz as well as animated diagrams and interactive video. We love the ability to use the boards as slides in presentation mode, but typically we will have to migrate to Powerpoint, Figma, or even Mural because Miro does not have this feature. Mural being a similar online whiteboard collaboration tool allows you to drop any mp4 file up to over 50 mb. This is extremely useful when we are redlining and reviewing work from animators in addition to still renders.It would be great to show to clients and our other internal teams that Miro can be a solution at all phases of a project and not just for static collaboration.

231
Eca
Mironeer
2 months ago
Vlada
Mironeer
VladaMironeer
posted in Ask The Community
How to place a video on a Miro board

Hey there!Looking for a way to place a video on a Miro board? You can upload the video to a video-sharing platform (YouTube, Vimeo, etc.) and simply paste the video link on a board using the shortcuts Ctrl/Cmd+C/Ctrl/Cmd+V. The media will be displayed right on the board!  Please keep in mind that the visual preview is only shown if the source service settings allow it: private videos are not displayed on Miro boards but you can go to the video source.

8425430
Eca
Mironeer
2 months ago
M
Michael OberhauserNew Here
asked in Ask The Community
How do I help my colleagues get set up?

I recently purchased the Starter Plan for my team. One person on the team was already using Miro, so getting her set up was easy. However, when I sent invitations to my other team members, they had to create accounts for themselves. When my boss created her account, she wasn’t able to see that she was connected to our Starter Plan at all. What are the steps for getting everyone set up? I’m having trouble finding them in the many, many FAQs on Miro!

61
Eca
Mironeer
2 months ago
U.A.Kopitina
U.A.KopitinaBeginner
asked in Ask The Community
How to fix "Please authorize your OneDrive account"

A few days ago it worked ok, thought I often had to unlock OneDrive and to reopen Miro.But now Miro still asks for authorization even when OneDrive unlocked.I tried to reinstall and reconnect OneDrive in Miro profile settings, but it doesn’t help :(I can see the list of files, but cant upload them or open “Personal vault”   

513
Eca
Mironeer
2 months ago
K
Kevin ErnstNew Here
posted in Ask The Community
How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

211122
Robert Johnson
2 months ago
S
Slawek DejnekaNew Here
asked in Ask The Community
How to NOT share all boards with the external users

Hi,We are on a Starter plan and we have noticed that if we share a single board with the external users, those users can see all boards in the team rather than just the board that was initially shared with them.Is there a way to stop it give the current Plan we are on? That is very insecure as those users have access so many information.Thanks,Slawek

263
Eca
Mironeer
2 months ago
D
Dariya PyatinaNew Here
asked in Ask The Community
The board doesn't work

Hello! One of my board doesn’t work: loading is endless. I tried to copy this boad, but faced with the same problem. What can I do for solution?

212
Eca
Mironeer
2 months ago
C
Coté Durán NNew Here
posted in Ask The Community
Jamboard import for free accounts

Hello everyone!Just passing by to ask a (sort of silly) question. I’d like to import my work in Jamboards but one can only do so if you have a paid account. I wonder if I could pay one month subscription, import everything and if then after cancelling my subscription I’d still be able to see my content, or if by cancelling the subscription I’d also lose my boards.  Could anyone help me with this?  Thanks!

454
W
2 months ago
A
Abbie VickressNew Here
asked in Ask The Community
visitor on MIRO board

I’ve created a MIRO board on my work email, which I’ve subsequently been locked out of with the error “only available to educators in the education team”. I can view it, but I cannot open any of the items on the board. Anyone know how to get back in, or how to duplicate the board to another account I do have access to?

71
Eca
Mironeer
2 months ago
Sebastian Straka
Sebastian StrakaNew Here
asked in Ask The Community
Chrome Zoom into board -> Content dissapears

Hey there,we created a big road map for our internal project. But when zooming into it, the content disappears.This only happens in chrome and only if I'm using full size of the monitor.When i use a smaller window this doesn't happen.It's really annoying to not use the full size of my monitor for the board.I cannot upload a video file here so lets see how we can fix this... 

141
Eca
Mironeer
2 months ago
A
Axel BuddeNew Here
asked in Ask The Community
how to suppress daily feed on shared board?

Hi,I shared one private board with colleagues (they can view and comment).But I do not like to get them every day an email on changes on the page.Where can I control the feed of the shared board?best regardsAxel

122
A
2 months ago
K
kurisuBeginner
posted in Ask The Community
[RESOLVED] Circuit diagram use-case

I decided to try Miro for the exact use case described on the website: https://miro.com/diagramming/circuit-diagram/Unfortunately I can’t find any libraries and templates that follow this use case. Was this removed recently? Is there anything similar that’s available?

5176
Eca
Mironeer
2 months ago
J
John WhiteBeginner
asked in Ask The Community
Hide frame titles

Hi there, I am working on a large board with 20+ frames organised all nice and neatly. I love that I can use the frames sidebar to quickly navigate between them, however when I’m zoomed out the board looks a mess as the frame titles don’t scale down (and in fact visually are just a duplicate of the text box title I put in each frame that does scale). I would love to have the ability to toggle frame titles on or off - effectively so that they are still there as a meta for the frame (allowing me to navigate using the frames panel) but not messing up the visuals of the board. Once I have put a properly formatted title on each frame using a text box having the frame title always visible doesn’t help at all. Is this possible please? 

536810
Eca
Mironeer
2 months ago
Terms & Conditions