Ask the Community

Hi there,I use mind maps a lot and often this error occurs: Suddenly the mind map has no center anymore, just branches. It is then not possible to use the Mindmaps anymore. I usually end up recreating them from scratch. This happens to me with MindMaps of all sizes. And it happens not at a specific action. Can anyone help me?Thanks! 

Hello!I aquired all of the Miro badges a little while back, but have noticed that on my community profile it says I have not received any badges yet… They are there in my Credly account, and Miro Academy, but I can’t find any way to connect them to my Miro Community account. Any help solving this would be greatly appreciated.

Hello, I would like to add a user to our Miro team who can open and work only on specific boards. The person is an external collaborator so I would like to select only a few boards that the person can edit and don’t touch other projects (we have dozens of projects in the Miro). Can you help me with how I can achieve this? Thanks, Michal

I hate going back to the tool selection each time I want to create a sticky note. I’d like to select the tool and then every time I click or hit enter (like trello) it creates a new card/sticky.

Hi, I'm founder of pmstack.io -  https://pmstack.io/nav/tools - a site where product managers can find best tools for product management. We've listed Miro in our site based on your press kit and I wanted to make sure we follow process for getting permission to list Miro in our site.Could you please confirm if this is ok and if you have any affiliate program we can participate in 

I started using the new MacBook/safari and the pdf files stopped downloading, maybe somebody knows what should I do? 

Recently, there have been users that could not access boards to which they have had access previously.  When the board is shared with them again, they are able to access and contribute as normal.  Any idea why they may periodically have trouble accessing a board, resulting it the need to have the board re-shared with them?  

Hey, I have a problem regarding webpage loading on one of my company accounts on Google after installing Miro extension on Google Drive. On other Google accounts and on desktop app everything is working fine.On company profile i see blank page after pressing “Go to dashboard” button on main page. Direct links to my dashboard are not working as well.Any possible solutions?  

Hello,I do not have access to my board.It always comes the error message that I have to make an access request to the owner, although I am the owner. When I then make the request, the message comes that it has been sent, but shortly after that the error message appears that the board is deleted. But in my dashboard this is no longer preserved and can not be restored.

Hey everyone. I noticed that if I want to post my board in Miroverse, I need to use one of my boards. Since I’m on a free plan now, I have only 3 boards left. Isn’t this a barrier for Miroverse to grow even larger? For example, Notion creators don’t need any paid plan to start a full business as solopreneurs. I’m wondering if there’s any “creator” plan or if all creators need to be subscribed. Thanks for your responses! 

HelloHelp me please. I did not anderstand how I can send message in miro supportI did not find miro support emailWho are know miro support email? 

HelloHelp me please How can I fix 2 small frames in 1 big frame? I want to move 1 big frame so that 2 small frames move with ithttps://skr.sh/vFx2oDDFYjY

How to have more options in the menu of different font sizes. It changes from 80 to 144. I would like to have intermediate options in the sizes menu so I dont need to change it manually once and again. 

I need help!I accidentally deleted a team profile not realising it would delete some personal boards I had on there. I thought I was under an education plan. This hadn’t been active for 2 years yet but it seems like somewhere in the mix I was on a free plan which doesn’t sound right to me. I need to restore the team so I can get the boards I need back. Can anyone help?I’ve applied to go back on an education plan just in case. The boards were not backed up.

My company was acquired about a year ago by a bigger company. Both companies have Miro accounts. For now we’re keeping our Miro accounts separate. However this means that I have two Miro logins and I have to constantly login and logout in order to jump back and forth between the two accounts with different email addresses. Is there a way to be logged in on both accounts at the same time and easily switch back and forth?

I can’t not move anything in the board both on brower and app. plz help

Hi All, Something’s not working the way I am expecting it to. I have a Miro account and an educational team within it. In our university’s Microsoft Teams there is an app for Miro. If I try to use this, the app prompts me for my Miro username/email, I enter this but then it seems to want me to setup a new password and account. Should it not just link through to my own personal Miro account? Here’s a video showing what I am trying to do. Any ideas? Thanks, Willhttps://youtu.be/dZRN49z6zAk

  MUG Geneva Bonjour à toutes et à tous, Si vous habitez en Suisse dans la région lémanique n’hésitez pas à nous rejoindre! Nous lançons le MUG Genève pour découvrir les nouvelles fonctionnalités ensemble, partager nos meilleures pratiques et connecter lors d’un happy hour. Ouvert à tous les fans Miro. 1ère rencontre : Jeudi 19 janvier 2023, Genève. Thème d'ouverture : "Templates Miro et techniques concrètes pour augmenter la psychological safety des équipes".Merci de vous inscrire pour nous aider à estimer la taille de la salle et recevoir les infos en janvier: https://www.teamalignment.co/miro-user-group-geneva

Hi, I’m using a table for my roadmap board and I’m looking for a way span cards across multiple columns. When I try to resize a card, the column resizes with it. I don’t want to merge cells, I only want specific cards to span across more than one column. Is it currently possible? Cheers!

Is there possible to change my e-mail adress/user connected to the community? Im changing my work email but would love to still be connected to the community and keep my “Miro Hero” badge  :) Crossing my fingers for positive feedback!

No puedo ingresar a la plataforma. Se me queda la pantalla en blanco. Tengo un trabajo importante en la plataforma, y no tengo cómo acceder.  

Every single time I have a meeting where I am forced to use Miro I get extra frustrated by the splash screen that pops up as soon as I log in. I do not care about new features I just want to get the job done. It would be nice if I could click a reasonably big button if I am interested in the information in the changelog. Instead I’m denied entry to the board in order for Miro to show me this:I’ve looked around for a setting to turn this feature off, but I haven’t found a way out. Since I use Miro once or twice a month it seems like there is always something new I have to learn about. Leaving me stressed out that I might be missing important information that others can see in the meeting. Does anyone know a way out of this frustration every time I need to use this app? I could not find a way to submit a ticket to the Miro team, so

I know its possible to embed video from video services like YouTube and Vimeo but for security reasons thats not always a good option for a company. i.e. the content is sensitive. Is it possible to embed video from internal network location?Cheers.

My colleagues and I love Miro and use it quite often. We are considering our move back to the office and were wondering how well does Miro work with smart screens (DTEN D7 and Samsung flip board). Any experiences or comments?

Once we have put content into a template, is there a way to export the content to another template so we can view the information in a different way?