Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,757 Topics
  • 22,788 Replies

6757 Topics

N
NoNameNew Here
asked in Ask The Community

HOW TO: Upload a .rtb file to my educationial account. Says file type not supported

How does one upload an .rtb file from another account into my educational account. When I try to “upload” the .rtb file (within a board), and choose Devic and click on the file - MIRO gives an error, file type not supported.

1
Robert Johnson
3 years ago
A
Armand22Beginner
asked in Ask The Community

1% to 100%. Please help in resising the board so that all my items are maxed out. Thank you

 

5
A
3 years ago
A
Andrew JeffreyBeginner
asked in Ask The Community

How do I make cells in a grid to be square?

Hello, I am relatively new to Miro but am slowly getting to grips with it. I want to insert a square grid which I can write numbers in, but the grid is always inserted in a landscape format, and I am unable to make the cells square. I don’t need to auto-resize according to content, I just want to start with empty square cells. What am I missing? Thank you!

3
A
3 years ago
S
Simon Landstedt
posted in Ask The Community

Extremely slow in Safari vs Chrome (MBP 2019 16 inch)

After switching browsers from Chrome to Safari on my Macbook Pro 16 inch I cannot use Miro any more. It is extremely laggy and zooming in and out is almost impossible to the delay from the input. It works fine in Safari on my MBP 13 with the M1 chip.  Has anyone else had similar experience?

3
Soumyadeep Mandal
3 years ago
К
Корпоративный университетBeginner
asked in Ask The Community

Как гостям доски скачать файл, размещенный на доске?

Ранее участники с доступом ‘Can edit’ могли скачать файл, расположенный на доске. Сейчас не могут. Как сделать файлы доступными для скачивания?

1
Kiron Bondale
3 years ago
T
Tomas PulidoNew Here
asked in Ask The Community

Unable to see shared board

Hello,A user created a lean canvas board and send the invitation to edit. I received the invitation, click on the Invitation bottom (on the email) and then the Miro website open with my account.After this, I cannot find the shared board anywhere. Is this a matter of user rights or with a paid/non-paid version?I appreciate if can instruct me how to find the shared board to start to collaborate.Thanks in advance!

2
Kiron Bondale
3 years ago
D
Dan BNew Here
posted in Ask The Community

Receiving exception after login

Hi all,A few days back, my Miro application stopped working and I can’t figure out why. Here’s some background information:My company uses Office 365 and I’m used to signing-in to services with my O365 ID. Never had any issues with that.  I signed up for Miro about a year back, also using my O365 ID. Other users in my company are not affected, although they’re using their O365 ID as well.  There are no recent changes in our O365 environment/policies whatsoever.Yet, when I try to open Miro either via Windows app or via Browser, I’m being prompted to sign-in. I’m hitting the “Office 365” button, signing in with my account (+ MFA), just to see a white-screen with an “Exception” text afterwards, see below. Now I did some digging because dev-tools in my browsers didn’t show any additional information. Exception - that’s it. In Azure AD, however, I do see that the sign-in attempt got interrupted because Miro did not pass the MFA challenge. Strangely enough, I’m able to sign in to both O365 a

1
Marina
Mironeer
3 years ago
D
Debbie WatkinsBeginner
asked in Ask The Community

Enabling SSO for Miro app

I’m looking to enable a dynamic link from our inhouse developed app (which uses AWS Cognito for identity verification) to the Miro app. I have found some info on configuring SSO for AWS https://help.miro.com/hc/en-us/articles/360014798100-How-to-Configure-AWS-SSO but can anyone advise if this also works for the Miro app?

1
Marina
Mironeer
3 years ago
D
DaikiNew Here
asked in Ask The Community

Delete Miro's logo lower right

I want to delete miro's logo lower right when I export PDF or JPEG.How to do it ?? 

1
Robert Johnson
3 years ago
R
Rachel MichelsonNew Here
asked in Ask The Community

How do I track cost of the cards on my board against a budget?

Is it possible to configure an hourly labor cost for the assigned team member and material cost for a card and track these against a budget?thank you.

1
Robert Johnson
3 years ago
E
EdenBeginner
asked in Ask The Community

How to Un-resolve, resolved comments

I resolved a comment thread accidentally. I'm on Android and I see no way to un-resolve the thread.Can it be done?

4
E
3 years ago
B
bubischmampfNew Here
posted in Ask The Community

What zoom level to start with?

guys, my serious issue: when i start a new project i never not know what fontsize or size in general i have to pick …. stick with 12 point, scale it up? what does this mean for objects etc? my clients tend to have the same issue. when collaborating everyone seems to do their own kind of thing. so my idea is … wouldn’t it be nice to make this more easier?

2
Robert Johnson
3 years ago
J
Julia HoldingBeginner
asked in Ask The Community

The Elephant in the Room

I am setting up a workshop and i thought of a concept of people being able to state the things they think are obvious on a kind of ‘Park it here’ space on the event workshop board. I thought of the concept of ‘the elephant in the room’ and would like to create a grey elephant shaped space on the board where participants can put such ideas. I think this would involve creating an irregular (elephant shaped) space and infilling it in pale grey I have had a play with the functions and can't see a way of doing it. Does anyone know if it is possible and if so how. 

6
J
3 years ago
V
Vanesa WeyrauchNew Here
asked in Ask The Community

Number of editors in free account

Hi, I have created a public dashboard to which I want to invite 50 persons to be able to edit. I read there is no limit to the number of participants as long as the dashboard is public but when I try to select in the Share options there Anyone with the link can comment the option is not enabled. So does the free account enable unlimited editors to a public board or not? Thanks!

5
Soumyadeep Mandal
3 years ago
A
Adelaide DenisonBeginner
asked in Ask The Community

New Bug: Cropped images become un-cropped when copy-pasted into a new board

We use cropped images in some of our templates, which worked well until this week, when something seems to have changed, and now when I copy & paste a cropped image from one board to another, it loses it’s crop. Is anyone else experiencing this issue?

2
Robert Johnson
3 years ago
A
AlexanderIsUniqueNew Here
asked in Ask The Community

Wireframing Icons not visible

I have a problem with the wireframing icons in Miro. On big boards, these icons will become invisible upon reloading the board. They are there and selectable but they are not drawn. Workaround is to change them to another color and then back but of course this is absolutely tedious. I consider this a bug. Is this the right place to post this?I work on Chrome 88.0.4324.96

3
Robert Johnson
3 years ago
M
Mark de MunkNew Here
posted in Ask The Community

Encryption Keys to Client Data

Who owns the encryption keys used to encrypt client data? Is it the client or Miro?

2
M
3 years ago
A
Alisa OylerMiro Hero
posted in Ask The Community

Can't move boards between accounts

I work in various teams and often need to move boards between accounts. I have previously been able to do this with no problems.  However, recently been 9 out of 10 efforts fail and I get the “something went wrong” error codes now.  I keep having to find hacks around, copy pasting board content over rather than moving the board.  Which involves a lot of unlocking and headache.  I have no idea why I keep getting this error.  Any thoughts? PS - I know someone’s going to tell me to start a support ticket and I feel quite dumb but I couldn’t figure out how to do that so … .happy to get instruction on how to do that.

3
A
3 years ago
A
Avik DasNew Here
asked in Ask The Community

Set Password in Miro

Is it possible to set a password if I don’t want my board to be visible to everyone except the user I want to view?

6
C
3 years ago
Mat O'Hagan
Mat O'HaganNew Here
asked in Ask The Community

Export from Touchpoint to Miro

 We currently we have some large journey maps which are on Touchpoint, and we would like to export all the good work completed to Miro (there is also a huge amount of attachments in the journey maps). I would welcome any help or guidance. 

1
Soumyadeep Mandal
3 years ago
C
Charlie CattlettBeginner
asked in Ask The Community

Drag and drop images - Not in correct order (1,2,3 etc.)

Hello,When I am dragging and dropping .jpg images into the board from Windows Explorer directly onto the board, the order of my images come in random.For example, in windows explorer, my images are organized 1.jpg, 2.jpg, 3,jpg etc up to 30.jpg. However, when i drop them into MIRO, the images come in at random order, 9.jpg, 3.jpg, etc.It would be very helpful if they came in order. Is there a naming convention I can use or another way to import so they import in order? 

7
Robert Johnson
3 years ago
M
Mythili IsolaNew Here
posted in Ask The Community

Not saving Frame names after I refresh the page

I am able to go into Frames and edit the ‘New Frame’ text to something else. BUT, when I navigate away from the board, or refresh the page, the new frame name I entered disappears. When I add other components and navigate away from the page, everything saves. Only issue is the frame name not saving. This is only happening for one of my boards.

3
M
3 years ago
K
Kerri MilykoNew Here
asked in Ask The Community

Layering Boards

Apparently there isn’t a GREAT need for this as many mapping tools do not contain this feature as I am constantly searching for it.  I am in need of one that allows me to LAYER boards.  I create board A, board B and board C.  I can view board A + B + C all together, or A + B or B + C or A + C at my choosing.  Is this something I can do with miro?  I love the simplicity and cleanness of the UX.  However, I’m longing for this layering functionality for not only my product planning, but my product offering.  HELP!! (or if layering is not an option, is there a workaround anyone can think of?)

1
Robert Johnson
3 years ago
B
Ben ShectmanNew Here
posted in Ask The Community

Embed a UXPIN simulation preview into a MIRO Board?

Has anyone successfully found a way to embed a UXPIN simulation preview into a MIRO Board?I’ve tried the instructions to use an iframe embed here:https://help.miro.com/hc/en-us/articles/360017730993-Embedding-Media-to-Boards?backUrl=%2Fmarketplace%2F%3Futm_source%3Dapp-profile-menuBut all that results in is a frame on the MIRO Board that literally just says “UXPIN PREVIEW” but doesn’t show the preview in the board.We want to be able to actually see the embedded UXPin Simulation in the context of the MIRO board.

2
B
3 years ago
V
vlhtBeginner
asked in Ask The Community

How to paste video from Instagram

Hi, why I cant any more past video from instagram with preview? Its past as link

2
Robert Johnson
3 years ago
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