Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,735 Topics
  • 22,698 Replies

6735 Topics

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Jill YuNew Here
asked in Ask The Community

Align Grid assistance

Before I used to create new object and when I am dragging the ne object it will show me some assisting gridline so I can align the objects better with the existing one. Where can I activate this function again? 

3
J
3 years ago
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Jeannine Ohlert
asked in Ask The Community

Guests can't access public board with the link I send them

Hello :) we use the Miro-Board as a tool to collect ideas, feedback and comments as part of our online-workshop. Usually, we send the link at the beginning of the online-workshop and 80% of our participants are able to join the board by clicking on the link. But some of the participants are not able to access the board. They are told to create a user account and provide a code/password. Does somebody know, why it happens to some of our participants? We tried different browsers but it did not make a difference for them! Is there anything we need to change in order to make the board accessible every single participant?Thank you very much for your help!  Best,Jeannine & Helena

2
J
3 years ago
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IsabelaNew Here
asked in Ask The Community

Billing/invoice questions

Hi!  I need #HELP #ASAP. Please contact me!!! We recently let go the person who set up our corporate MIRO account and now we are having serious problems figuring out exactly what was paid for, how to de reduce our membership AND why we continue to be billed MONTHLY (since he technically joined with an ANNUAL PAYMENT).  In anycase, today trying to switch our account to annual invoicing, I ended upgrading our membership (10 members), when we only need 3, máximum 4. When I realized my mistake I tried to go back and was unable to do it. I will not allow me to switch back from annual invoicing to regular monthly payment. I would like to chat with customer service ASAP.   

1
Vlada
Mironeer
3 years ago
O
Olivier FischerBeginner
posted in Ask The Community

[POSSIBLE ISSUE] Jira card modification is not updated in Miro but updated in the edit view

HiThe synch between Miro and Jira works well but the modifications are not updated in Jira Card in MIro but in the edit windows only.Has somebody the same issue ?

2
O
3 years ago
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masakazu moriBeginner
asked in Ask The Community

【日本語】miro teamplan作成時のメールアドレスについて (Does billing team member consume a license too?)

team plan、yearly、10名での登録を考えています。 代表アドレス「daihyou@xx.co.jp」にmiro Teamplan10名分を購入し、別アドレス10名分（no01@xx.co.jp～no10@xxco.jp）に有料プランを適用したいのですが、必要購入数は10名分で良いのでしょうか。もしくは、「daihyou@xx.co.jp」分もteamプランを購入する必要がありますか？

2
M
3 years ago
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VidaNew Here
asked in Ask The Community

объекты не двигаются

Здравствуйте, что делать: не могу двигать объекты на доске. Раньше могла их перенести на другое место. Сейчас сохранила картинку, вставила видео. Если их нести. они сразу возвращаются на прежнее место. Что делать? Нужна срочная помощь.Вида

1
Robert Johnson
3 years ago
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Jaye InfangerNew Here
asked in Ask The Community

Editing / Marking Up Multi Page PDFs

Hello, I am new to Miro and am trying to use as a ‘pin up board’ for my interior design clients. I uploaded a multi-page PDF and am able to edit and use the tools to add markups and additional content, however those edits repeat on every page. Is there a way to turn this off so that each page has its own unique markups and uploads?  Thanks!

6
T
3 years ago
Connor Forsyth
Connor ForsythBeginner
asked in Ask The Community

Experience using smart boards / touch screen white boards with Miro?

Greetings all,Seeking advice on peoples experiences using smart boards when working on Miro.My team is curious to invest in a smart board for use with Miro, I know the Microsoft Surface Hub has the potential of using Miro.https://www.microsoft.com/en-us/p/miro-online-collaborative-whiteboard-platform/9n236hqqtvnh?activetab=pivot:overviewtabHowever are there alternatives? What else works well? What do people here use?Cheers,Connor. 

2
Brandon Lee
3 years ago
Dave Verduyn
Dave VerduynBeginner
asked in Ask The Community

Functionality

I just discovered Miro and am very excited about it’s amazing functionality but a NEWBIE so sorry for the basic questions - watched a few videos but am still unsure on a few things ...I’m wondering if this is possible … I want to be able to do all the below 5 things with my PURCHASED  Miro Consultant Package without paying ANY additional fees.  Is this possible?Be able to invite people from other companies to participate in a Miro board I will create.​​​​​​ I want to be able to see their mice move when they work. I want them to be able to add sticky notes, vote, comment, etc. I don't want them to be able to copy elements from the board and save them.  (I want to control what parts of the board I send them.  I see that I can do this, great feature) Is all the above possible without being charged more?Misc additional questions:If I draw a curvy line, can I delete a “control point” on it?  (I see how to add them but not delete them) Can frames work within other frames? Is there any point

6
M
3 years ago
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elijandounzNew Here
asked in Ask The Community

Add a frame around existing mindmap

Is it possible to add frames to a mindmap after the mindmap has been created? Have done it using frames before content is added, but now I see that it would help to have frames so I can nicely export it.

4
Robert Johnson
3 years ago
E
Evita PagonaNew Here
posted in Ask The Community

A team member can only move this not add new elements

Hi!I have the following issue: One of my team members can move the already added elements on the board but they cannot add any new themselves. Is there anyone that could help?

2
E
3 years ago
W
WWWNew Here
asked in Ask The Community

New update: Can't hide change highlights.

Hi. After updating the Miro app on macOS I don’t have a button for hiding board change highlights, one that previously was at the bottom of the screen. If I go into the Activity list there’s not a button for hiding change highlights there either. If I quit the Miro app and go into the board again there’s still change highlights there. What can I do? This is considerably taxing having to work with the change highlights on. Thanks, regards / W

3
W
3 years ago
T
TatyanaNew Here
asked in Ask The Community

Не вставляется текст в текстовое поле, сразу же удаляется

Не вставляется текст в текстовое поле, сразу же удаляется.Курсор при вводе сообщений в сообщество резко перемещается. У других пользователей доски такой ошибки нет и они могут вставить текст на доску. Пробовала с разных компьютеров, все равно не получается. Помогите разобраться.

6
V
3 years ago
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Marwan BairaqdarBeginner
asked in Ask The Community

Is it possible to upload audio from desktop?

how toupload audio file fromdesktop? 

6
M
3 years ago
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Julie DurotBeginner
asked in Ask The Community

Editable link vs board in team

Hello, a co-worker shared his board with me in edit mode but I can't see it in our team or in the application but I can edit it by clicking on the link provided on a web page. I would like to share this board via Hopin integration hence the need to have the board in our team. Is it possible to have this board in my team interface? Thanks for your advice.

3
Robert Johnson
3 years ago
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MichelleFBeginner
asked in Ask The Community

how to edit voting session after it's saved for later?

How do you make edits to a voting session you saved for later? Situation:I created a voting session, and saved it to “vote later”. Then I decided I wanted to increase the number of votes each person could have, so I went to Voting / Upcoming and clicked the name of my session, opening the “Edit voting” sidebar.But when I make changes like increasing the number of votes, the “Save to vote later” button remains greyed out and nothing happens when I click it. I tried changing multiple things in the voting set up (number of votes, voting area, etc.,) and the Save button is still inactive. 

2
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3 years ago
M
MR NICHOLAS ANDERSON-VINESBeginner
posted in Ask The Community

“You can’t delete the last remaining team in your organization”. But this isn’t the last team

Hello community I currently have 2 teams in my account. I don’t use one of them because I don’t need to, so it doesn’t have any projects in it.However, when I try and delete it by going to the settings, it says “You can’t delete the last remaining team in your organization”. But this isn’t the last team in my organization because I curretnly have 2 teams; the team i use and the team I dont. Does anyone know what’s happening? Insights appreciated. ]Nick

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M
3 years ago
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thatVargasBeginner
asked in Ask The Community

Spell Check Correct with right-click on desktop

So, not sure if others are having a similar issue, but on the desktop app, it will identify a spelling error but not le me right click and select the correct spelling from a contextual menu, like I can on the browser version.Is anyone else noticing this? Is it a a bug or something that was just missed?Thank you in advance!  

5
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3 years ago
C
Claudia PerezNew Here
posted in Ask The Community

Facilitating with multiple boards with a Consultant account

Hello, I will be facilitating for the first time in MIRO. I will have 50 participants. First we will do an ice breaker all together in one board.  It will be a brainstorm meeting and there are 5 different topics.  I created 5 different boards and will divide the 50 participants to the boards. (10 participants in each board). We will have the same team members in breakout rooms in zoom. Can you foresee any issues with me running 5 different boards simultaneously with Consultant account?  I would love to practice this facilitation with the community is there a volunteer group that would allow me to practice with them? Thank you!

6
its.eric
3 years ago
J
Jackson HowardNew Here
posted in Ask The Community

I just moved a board to a different account and lost edit access, but I'm the board owner....?

I just moved a board from one account to another and have lost my edit access, even though I have still retained the status as board owner. I clicked request edit access and it sent the request to me but I’m unable to accept it. The button is simply unresponsive.Does anyone have any tips to get this fixed? As it stands, I’m going to lose everything on the board which would make me very, very, very sad.Thanks in advance!

4
Robert Johnson
3 years ago
S
ScottShimerNew Here
asked in Ask The Community

New Spell-check Feature

I see in the recent upgrade notes that spell-check was added to Miro, which is great and it is highlighting the mis-spelled words.  However, I cannot figure out how to get the suggested word spellings to display? In most applications you use the contextual mouse button, but that does not work.  I also tried hovering with, but no suggestions.  Is there a hot-key that needs to be used?Anyone else have this issue?

13
Robert Johnson
3 years ago
J
Jess BonkersNew Here
asked in Ask The Community

Video chat - microphone switches off sometimes

Hi, during video chat my microphone and camera are installed correctly. Out of the blue, my microphone switches off automatically, so I need to turn it on again… Anyone else experienced this? Also my participants sometimes just get kicked out of the video chat or need to refresh and join again… 

1
Olga_R
Mironeer
3 years ago
P
PereJuarezNew Here
asked in Ask The Community

PASS CODE TO OPEN FRAMES BY INDIVIDUALS

MIRO SCAPE ROOMIN ORDER TO USE MIRO AS ESCAPE ROOM  I THINK IT WILL BE VERY USEFUL THE POSSIBILITY OF AN USER/STUDENT CAN OPEN A HIDDEN FRAME (NEXT ROOM) WHIT A PASS CODE PROVIDED BY THE PROFESSOR.THE IDEA IS CREATE A CANVAS SCAPE ROOM  WITH FRAMES AS ROOMSIT IS POSSIBLE IN THE SHORT TIME??? PERE

1
Robert Johnson
3 years ago
R
Ryan Wagner
asked in Ask The Community

Has anyone created a Miro app with date functionality (reminders, notifications, any external connections?)

Curious if anyone has successfully made an app in Miro to expand on what’s currently possible with dates (which is not a lot.) 

4
R
3 years ago
S
SvensonNew Here
asked in Ask The Community

Insert a Link to a file on your computer

Hello,I want to link documents on our shared internal storage to the Miro objects.The Erros is protocol not supported, use http, https, mailto.Is there a possibilty to link objects directly to your data on the computer?Thank youSven

1
Robert Johnson
3 years ago
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