Question

Video chat - microphone switches off sometimes

  • 2 April 2021
  • 1 reply
  • 37 views

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Hi, during video chat my microphone and camera are installed correctly. Out of the blue, my microphone switches off automatically, so I need to turn it on again… Anyone else experienced this? Also my participants sometimes just get kicked out of the video chat or need to refresh and join again… 


1 reply

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Hi @Jess Bonkers , 

Here are the supported devices and browsers for our video chat: 

 Are you using one of them? If so and you are sure that mic and camera are set correctly, could you please submit a request using this instruction? Our support tech team will look into it.

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