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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,684 Topics
  • 29,098 Replies
8649 Topics
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EmanuelBeginner
posted in Ask the Community
Borre un tablero, como lo recupero?

Hola, borre un tablero y necesito recuperarlo, como puedo hacer?

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Edgar Isaac Silva DomínguezBeginner
asked in Ask the Community
VAT factura

Hello.Could you help me community, since I need the fiscal id, vat, I look at my invoice to be able to make the expenses, could someone please help me.Stay tuned. Greetings.

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Mironeer
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Dominic DemolderBeginner
posted in Ask the Community
What type of subscription do I have?

How can I tell what subscription my organisation has? 

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sparklemeplentyNew Here
posted in Ask the Community
Action keep reverting itself back to original state

This seems to happen without rhyme or reason:When I delete something, it goes away for a second, but then reappears.When I try to resize an art board, it returns back to its original state when I release the edge.What’s going on? Please help.

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Robert Johnson
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ShkediNew Here
asked in Ask the Community
Figma plugin creates new images on miro instead of overwritten existing

when im sending frames to miro, after a while or if i do it from a separate figma user, when i sync changes the plugin creates new images on miro, instead of overwritten the already synced ones.it appears that miro loses the relationship link between the previously synced frames on figma. any solution? has anyone encountered this?

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Eva27
Mironeer
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Jenna BladestormNew Here
posted in Ask the Community
Export as PDF option disappeared!

Up until today, (I have a free account) I used to save my students’ work by clicking on “export-->save as PDF”. It was handy to upload into the portfolios or take out for evidence whenever necessary. But today the option appeared disabled! Does anyone know why this might be?

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PollyNew Here
posted in Ask the Community
How do I unlock my access to all boards in my account

I am the administrator for my free account.  There are others who have been invited to the team in my board and in an attempt to lock down who could edit vs. view a certain board, I inadvertently locked myself out with no other person have editing privileges to let me back in because I am a member of the team.  Is there a work around I can use as an administrator to unlock the view only permissions on that board?   Thanks in advance.

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Tronje TholeBeginner
posted in Ask the Community
desynchronize a pdf from the source

Hi Community, I successfully synchronized a dropbox PDF in a frame on my Miro board, so that my changes automatically update in the assigned frame.  Now I want to desynchronize the Pdf from the source, I couldnt work out how to do that. Is there a way to do that? Best Tronje 

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Robert Johnson
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Elin LuNew Here
posted in Ask the Community
Retreiving receipts and invoice information

 Hey, our team cannot get a hold of any receipts or invoices in the Miro app to send over to our accountants. Can’t see anything on your status pages though around billing also. It’s been like this since yesterday around 11am GMT at least :)

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Robert Johnson
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Michael PentherNew Here
posted in Ask the Community
Layers......

HIWhere do i find layer function within Miro? I have a strong need for this function as i have to map and show streams and the frame function with back/front is simple to poorly of a choice for this. Can see a lot of flags for this in the forums on the topic but it seems to have been ignored from Miro despite the large need from users. if not on planning, do any other know a good program for this?

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Robert Johnson
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André RavennaNew Here
posted in Ask the Community
Create lists gathered from several boards that update?

We are using  Miro in an educational setting and have the need to create lists from 30 ish boards. Example: Each student has their own board where they can fill in information that regularly updates. We want this info to update in one shared board like a list. Is this possible without weird workarounds?  Almost like live linked google sheets?

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Robert Johnson
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KayleeNew Here
posted in Ask the Community
Language setting is missing in my user profile settings

I am using the browser version of Miro. It seems like the language setting to change to Japanese is missing. This should be a paid Miro account through my company as far as I know. Screenshot included below:I was excited to change my language to Japanese when I saw the popup on my dashboard that it was available, but now I’m disappointed I can’t find a way to do so. Thank you for your help. For reference here is the announcement of Japanese language support: https://community.miro.com/product-news-31/miro-%E3%81%A7%E6%97%A5%E6%9C%AC%E8%AA%9E%E3%81%AE%E3%82%B3%E3%83%A9%E3%83%9C%E3%83%AC%E3%83%BC%E3%82%B7%E3%83%A7%E3%83%B3-8789

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Manouska J
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Alan CalvittiNew Here
asked in Ask the Community
Mindmap with graphs, not just trees?

I’m new to Miro but having watched many videos and browsed community topics,  I think the current mindmaps feature is limited in that only trees can be represented. Any plans to add support for general graph topologies? Graph DBs, like Neo4j, are growing in importance, for example ISO is standardizing the GQL (Graph Query Language), the first time in decades that a new language beyond SQL has been required.  In graph data models, links can connect any pair of nodes (ie concepts in mind maps). In addition both nodes and links can be have a data type associated and have key-value pair attributes. A version of Miro that supports such graph features - and that could interface with Graph DBs might go a long way toward enabling agile, collaborative UI for enterprise informatics.  Neo4j has their own graph visualization platform and there are 3rd party platforms like kgbase.com but these not as sophisticated from an interaction point of view as Miro. Any thoughts on feasibility? 

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VictorNBeginner
posted in Ask the Community
[RESOLVED] it is INSANE that User Story Map can not be restored

I am furious. A team member accidentally deleted a user story map that we were building for weeks.It is INSANE that it is something that can’t be undone. How is it possible to that no one warn users about that major edge case?or am I missing something? is there any chance to restore all the work that was lost?Here the help pagehttps://help.miro.com/hc/en-us/articles/360019838260that plainly says that inability to restore deleted content is an “edge case”: 

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Aline M.New Here
asked in Ask the Community
boards missing after remove user

I had two users on miro, one from my personal email and the other from the company email. Both belonged to the same team.In my personal email account some boards were created and when I went to remove my user (personal email) from the team. A confirmation box appeared asking if I would like to move the user boards (personal email) to my company email. I said yes. However, my personal email username was removed from the team and his boards DISAPPEAR from the team. How to recover these deleted boards?Transferring boards between accounts did not work. Thanks in advance.

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Nick_Miro
Mironeer
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Jim's miroNew Here
asked in Ask the Community
[Bug?] Unable to view a shared board as a visitor without signing in Miro

Hi everyone, I have an urgent question to ask you.I used to be able to view the whiteboard shared by others even without sign in.But now, I can't do it.After a new version release, I can't see the shared content.If you don’t sing in Miro or using the incognito window to view, you will not see the shared board.I'm having a lot of trouble with this.I'm a product manager and I use Miro a lot for business and project content.I often need to share links for others to see.Previously, visitors did not need to sign in or register with Miro to view it.But now this problem will change my habit.They can't see the content I shared again.I want to ask whether you have encountered the same problem, and how to solve it ?Thank you. 

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Alyona
Mironeer
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Roy de JongeNew Here
posted in Ask the Community
[RESOLVED] JIRA Cards import in MIRO doesn't work anymore since last friday

PROBLEM:The JIRA cards import doesn’t work anymore since last friday for all our customers. See attached screendump what I mean with that. Since it is happening for all our customers having different Teams in MIRO and their own JIRA and “JIRA cards - MIRO” integrations it seems like a software issue. BUG REPORTED:Unfortunately I couldn't found anything on this issue yet. So I am making my own topic now, so other can see this issue exist.And I already created a request by MIRO to solve this problem. WORKAROUND:In the meantime I already found a good working workaround. A simple copy/paste of the JIRA url of an JIRA issue into the MIRO board seems to work  (including the dual sync still working)  

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Tronje TholeBeginner
posted in Ask the Community
Synchronize PDF with Frame

Hi Community, I want to synchronize an PDF saved in dropbox with a frame in my Miro board, so that my changes automatically update in the assigned frame.  Is there a way to do that? Best Tronje 

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SPlusY StudioNew Here
posted in Ask the Community
Issues upload PDFs to board on iPad

I updated one of my iPads (to v15.5) and discovered that I can no longer upload PDFs. Jpgs are still fine.An older iPad (v14.7.1) has no issues uploading both PDFs and Jpgs.Does anyone know what I’ve been doing wrong here?

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Mironeer
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AnanastiaNew Here
posted in Ask the Community
Problems with cursor

Hey there, everyone, hope you will help me. When  I work on the board with my students I don’t see their cursors, though I it’s in “visible mode”. Today I’ve had another situation - I could see my student’s cursor, but they couldn’t see mine. What can it be? Thanks in advance

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Nick_Miro
Mironeer
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Joris KoomenNew Here
posted in Ask the Community
My toolbar only has cursor

My company just introduced Miro to us and I am currently exploring an testing the features. When i follow tutorials everybody seems to have an elaborate toolbar with the essentials. However the toolbar I have only has the cursor. I have spent 15 minutes Googling and also spend time pressing every button that Miro has, but I can’t seem to solve this.When i select ‘add tools and apps’ I do not find the standard tools like the pen or the sticky note. Probably this is very simple but I can’t seem to find the solution. Thanks for any help! 

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Dionne HairsineBeginner
posted in Ask the Community
Free Members on Team Plan

We have 2 licences on the Team Plan and seem to have some Free Members with the rest being Guests.  Please can someone explain to me how this works i.e. how many free Members do you get on the plan, what access does being a Free Member provide them and how can you swap a Guest with a Free Member?

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SophieMatch123Beginner
posted in Ask the Community
Miro Bulletin / Pin Board Templates

I’m a beginner here, and looking for the best template to use to create a virtual bulletin board / pinboard! Any suggestions of support very much appreciated!

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MikeCBeginner
posted in Ask the Community
Feeling ripped off by Miro billing plans

I was on the Premium (Personal) plan for years and eventually changed to the consultant plan because Miro is actively starving those plans out by reducing the functionality of them to the point they become unusable, essentially forcing people to change to a more expensive plan.I’ve paid annually to take advantage of the discount, the same way most SaaS providers model their pricing.This month I had a need for someone to have a full feature set on one of my boards, so I made them an occasional user so they could use day passes. Even through they have their own account.The only reason I did that is I have no other option, other than buying them an annual license, even if they have their own paid Miro account. Miro is a great product, but understand that if your customers feel like you take every opportunity to rip them off then they will leave you when competition turns up i.e. it costs you in loyaltyIf we both have paid Miro accounts then I should not need to pay for another subscriptio

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Robert Johnson
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disappointedNotAngryNew Here
posted in Ask the Community
Looking for help and remediation [BILLING]

I have in the past loved Miro.I have used it on my personal accounts, freelance and intruduced it in orgs I have worked with. Great.I closed all my accounts a while back as I no longer use the service. I downgraded and “deleted” the accounts from my account page. So they are inaccessable to me, as they well are deleted.However, I am still being charged for a monthly plan to my CC without any reference to what account, or even invoice email. So charged for a ghost account that should not exits. Brilliant.I don’t qualify for direct support as I don’t have an active plan either, and past emails and support request to Miro have gone un-answered. So short of a chargeback, please can someone reachout to assist.I have also tried to reset, retreve all and any accounts via password reset. nothing, I still have all of my logins in my password manager too so it’s not like I dont know

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Robert Johnson
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