Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,748 Topics
  • 22,753 Replies

6748 Topics

A
Anna LezhninaNew Here
posted in Ask The Community

Не вижу курсоры других пользователей на свой доске

Всем привет! Почему-то в приложении для Windows перестали отображаться курсоры других участников на доске. Появляется только когда другой участник выделяет объект. В веб версии всё нормально работает. Приложение недавно обновила через Microsoft store но проблема не решилась. Кто-нибудь сталкивался с с такой проблемой? Как решили?

2
A
4 months ago
Ravid Aloni
Ravid AloniContributor
posted in Ask The Community

Miro Backup Cycles

Dear community, where can I find information about how often Miro backups?The content of the backups?Thanks!Ravid

2
Ravid Aloni
3 months ago
M
MMDH20123New Here
posted in Ask The Community

Subscription

I need help cancelling my subscription

2
Manouska J
Mironeer
4 months ago
Y
Yutaka HasegawaNew Here
posted in Ask The Community

Background music - Can participants turn the music on or off?

Can participants turn the music on or off?Some people want to work while listening to music and others want to focus on the conversation, so I would like to know if there is a way to allow participants to change it individually!

2
Y
4 months ago
O
Olya OmelyanyukNew Here
posted in Ask The Community

Miro for Ukraine

Hey there!I'm from Ukraine and I use a board for teaching my students. I wonder whether getting a free business plan for Ukrainians is still possible. If so, I'd appreciate your help on how to get it. Thanks in advance.

2
ElvaMiro
Mironeer
1 month ago
G
Group OMDNew Here
posted in Ask The Community

File download for guests

Hi everyone,I have uploaded a PowerPoint file on a Miro Board, however, the guests couldn’t download the file. After reading the article of editing the board content access (How to allow or restrict copying and exporting boards and content – Miro Help Center), I have tried to edit the permission to copy board content, but the option “Anyone with the board access” is not found.May I know is there any method to let the guests to download the file directly from the board?Many thanks,Gary

2
G
4 months ago
H
HagarNew Here
posted in Ask The Community

[SOLVED] Cannot use board templates or change settings (free version)

Hi,I recently deleted the team (and with it all boards) because I wanted to start a new Project. Unfortunately I now cannot use any boards in the miroverse, for some reason I also cannot access my settings, i.e. it is a black page. I did not have any issues before deleting the team and I cannot use the support, because I have the free version. Tried different browsers, no luck so far...any Ideas? Thank you in advance,Hagi

2
H
3 months ago
M
Manoj RamamurthyNew Here
posted in Ask The Community

Error while Deploy Miro to multiple devices

any idea how to solve this error ..? , it happened when i try to Install Miro Desktop app Windows MSI 64 bit without auto-updates , any help will be appreciated :) 

2
M
5 months ago
K
kocotechNew Here
posted in Ask The Community

Getting in touch with billing

I’m being billed, but I’m not receiving any invoices and when I log in, my account is on a free account. I suspect it’s all based on my old work email (from 2 years ago) which I no longer have access to, but since I don’t have that login, email, or invoice, I’m not finding a way to reach out for help. Miro’s help article says I can post in the community. 😉Anyone have thoughts on how to get hold of Miro to get this resolved?

2
K
4 months ago
M
MauricioLNew Here
posted in Ask The Community

Assign a member role (full access) to a free user/member

Hello all,First time here :)My company is considering purchasing six Business Plan licenses.These licenses will be used by administrators.So my question is, can one of these administrators assign the role of team member with full access to the boards belonging to the team, knowing that the member has a free license?Thank you,Mauricio

2
M
3 months ago
K
Kevin DooleNew Here
posted in Ask The Community

Bug involving headphones

There seems to be a SUPER annoying bug with Miro involving Apple headphones (maybe other bluetooth headphones). Using Chrome. When I’m listening to music on my phone and I try to use Miro, it kidnaps my headphone connection for no apparent reason. So I pick up my phone and press play again and try to get back to work and then Miro again stops my music.

2
A
1 month ago
Eric Grieser
Eric GrieserBeginner
posted in Ask The Community

Planner Widget - Azure DevOps

Hi All,I attended distributed ‘23 and one of the big takeaways for me was being told the planner widget would go live for Azure DevOps on 11/15.  It looks like it is working, and syncing to my company's Azure project, however the list of Azure teams does not include all the teams in our organization (and in fact, is a random list).  For example, some sub-teams are included where the parent is not.I am trying to understand if it’s still in beta (the help page says yes) or if I can connect with a Miro developer working on this functionality to determine what the criteria is for teams to show up in the list. The widget looks really cool, and I’m excited to use it.  Just need to show all my teams for my ART can take advantage!Thanks,Eric

2
Manouska J
Mironeer
1 month ago
Matthias
Matthias
posted in Ask The Community

Broken – Export to Best Quality

Hi all and happy holidays!Wonder if anyone has been experiencing this:Board w/ 48 frames does not export to Best Quality. No error message just spinning wheel that eventually stops.So far, this local Miro issue I’ve replicated in Brave and Safari Miro web.Would use low quality export wh/ works, but it has insufficient legibility.Weird. Have not had this problem in 10+ years on Miro/RTB.Any thoughts Sir @Robert Johnson? 

2
Manouska J
Mironeer
4 months ago
T
Tim PerreeBeginner
posted in Ask The Community

Board History icon has disappeared

 Hi all - I wonder if any of you are able to help with this...The Board History icon (normally in the lower left corner) has disappeared (as has the Comments icon that normally is in the same area). The Frames icon is still there. All three icons were there in recent days, but not today.This is happening for multiple boards that I own.I’m using Chrome browser.Hitting refresh in the browser makes no difference.I’m an Education Plan user.Has anybody else experienced this kind of issue, or have a tip on how to resolve it?Many thanks!

2
T
5 months ago
L
LAM XIUJINGNew Here
posted in Ask The Community

Page is empty - blank screen

The page doesn’t load. I can create any boards at all. Clicking into settings are all empty.  

2
Yong-Chong Long
2 months ago
E
Edward912New Here
posted in Ask The Community

no access to board

Hi all, I’ve been working on a scrum master agile road map for the last week and all my work is saved on this particular Miro board this presentation is due on Friday and I am beginning to panic as this has never happened to me before using Miro. Is there a quick fix for this as I really need this work. Any help to get this resolved would be much appreciated.

2
Manouska J
Mironeer
4 months ago
P
Paulino LiraNew Here
posted in Ask The Community

Is there a way to force 100% zoom based on the current size of objects?

I have noticed that some boards are created with objects size, especially text, adjusted to a zoom level different than 100%. Is there a way to force it to be 100% based on the current size of objects? So, let's say I am content with the size of objects and want to force the zoom to be 100%. In other words, I want the objects to be shown in their current size after I adjust the zoom to 100%.

2
Robert Johnson
3 months ago
M
Matt AllenBeginner
posted in Ask The Community

Sticky note instancing

I often use sticky notes to keep track of tasks. As such I would duplicate these sticky notes from a pool of tasks and place them accordingly (to other people, dates etc.) I’ve created color codes for these sticky notes to indicate their status. Everything in this case is working quite well, but it would be nice that when a copy of these sticky notes are updated, it would reflect on the original sticky note, so that I would not have to go back and update. Not a big deal to go back and change it, but it would remove that extra step.

2
M
3 months ago
T
Tom ABeginner
posted in Ask The Community

Create Tabs in Miro Board

Hi All! Is is possible to create tabs in a Miro board? The idea is to have multiple boards in one document that are accessible with tabs at the bottom of the page like those that are found in Excel for example. Thanks!

2
T
3 months ago
F
Florian IngerlNew Here
posted in Ask The Community

Using Miro with Wacom-Tablet: The keyboard opens itself constantly

Hello Miro-Community/Support Team,When I click on the pencil, then on the board and draw something, a big keyboard is opening itsself (which I don’t need at all).I can then remove it by clicking the cross on the right top.Then if I click on the pencil again and draw something on the board again, the keyboard appears again.So this is reproducibleHow can I prevent the keyboard from appearing?Thanks for any help

2
M
1 month ago
Sara Andersson
Sara AnderssonNew Here
asked in Ask The Community

Couldn't undo accidental image replacing

Hej, we are many people collaborating on the same board and I am not the owner of the board.Today I was adding content and as I was pasting a picture, that accidentally replaced one picture my colleague had added in December. As usual, I press ctrl+Z to undo, but nothing happened. I pressed the undo arrow on the board, nothing happened. My colleague, who initially pasted this picture, tried to undo. Nothing. I went into the history of the board and tried to undo my actions from the last minutes. Nothing. Then I contacted the owner of the board, and she tried the history but couldn’t replace the picture either. We also thought about going back to another version, but we only had one from yesterday 09:18 and today 12:16 - I made my error 11:48 - so we didn’t dare to change version since we might have deleted others work as well (some added stuff there yesterday, after the version was created).I have been working in Miro since the pandemic started, so I have some experience of damage hand

2
Sara Andersson
3 months ago
S
SerenaBeginner
posted in Ask The Community

Keyboard pop up appearing every time I use the pencil tool

Hello, I use miro on my pc with a Wacom One board and pen. Since around the middle of november a keyboard popup has begun appearing every time I use any of the ‘pencil’ tools (pen, highlighter, eraser) selecting them with the Wacom pen. It dosn’t happen using the mouse. Is this an update or a bug? How do I disable this option? I’m constantly closign the popup and it’s very annoying and distracting. Thanks,Serena Bucelli

2
N
3 months ago
S
Scott BowlerBeginner
posted in Ask The Community

Disable or move the feedback popups

Hi guys,The feedback survey form pops on top of the controls, and hide buttons such as “Return to Scott” when presenting.This is really confusing for users when I’m telling them to “Return to Scott” and a popup asking them about their experience is covering it.Please can you either allow us to disable these popups on our accounts / presentations, or move it somewhere more sensible so it’s not interfering with the interface. 

2
S
3 months ago
A
Andrew ElliottNew Here
posted in Ask The Community

Moving boards between enterprises projects

Is there a way to move a board from one enterprise to another? There are multiple companies in my organization and I want to move a board from one to the other. When I attempt to move the board to a project it only shows me the list of projects from the enterprise where the board was created. 

2
A
3 months ago
C
codekilnBeginner
asked in Ask The Community

Specific Miro board suddenly won't load in any platform (incognito web with no extensions in multiple browsers, iPad, mac ARM desktop)

I have an important miro board in a paid team that was working perfectly for the past few months (with the exception of a few service blips at status.miro.com). This morning, after logging in to give a presentation, it wouldn’t load for anyone, including: incognito mode in firefox, safari, and chrome freshly downloaded desktop app on Mac ARM iPad app  The UI won’t even load: I thought perhaps miro was having an incident, but the status of the site is operational - https://status.miro.com/Here’s what I tried: duplicating the board exporting the board and importing it multiple browsers with incognito mode and extensions disabled multiple platformsI’ve read through the instructions to contact support, however, even though I’m on a paid team with 90+ users, I do not see the Contact Support button mentioned at https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01HAPCDRV24JZB5KMV9D731C29, nor do I know the details of our team’s contract with miro. So, given th

2
C
3 months ago
Terms & Conditions