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Question

LOST ACCESS TO EMAIL AND BEING CHARGED

  • June 16, 2026
  • 1 reply
  • 26 views

Hi there, 

My old business partner has logged me out of my email address that was linked to miro. I was just charged $500- even though we dont use miro anymore (for about a year). I wasn't aware of our biling or that we were still subscribed! I need your help 1. logging back in + 2. request a refund. I have several miro accounts so this one belongs to my current job - not the issue. 

 

Warmly, 

Jen

1 reply

Eca
Mironeer
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  • Mironeer
  • June 19, 2026

Hi ​@Jennifer.stroh thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.