no puedo modificar mi tablero

Hi ​@JAVIER MANZANERA QUINTANA thanks for reaching out!

I'm sorry to hear you're having trouble accessing your files after being charged for the upgrade.

Could you share a bit more information about the issue?

• Are you unable to edit all boards or only specific ones?
• What plan did you upgrade to?
• Do you see any error messages when trying to edit your files?
• Have you tried switching your dashboard’s view to another team? You might be a member of another team under a free plan hence the issue.

If possible, kindly include a screenshot of what you're seeing. This will help us better understand what's happening and determine whether this is an account, billing, or board access issue.

I think I made a mistake with the purchase. I had a free account and wanted to upgrade. I think I did it through a Team Admin. How can I get my account upgraded? 
Invoice number RODJ2EMC0001 Date of issue Date due June 19, 2026 June 19, 2026

hi ​@JAVIER MANZANERA QUINTANA I have your case converted to a support ticket instead since this involves account upgrade. The team will help you accurately upgrade the right account. You should receive a response shortly.