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Questions & Ideas

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8675 Topics
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Erin FoltzBeginner
asked in Ask The Community
Education plan limitation - no Video Chat

Anyone know why the Education plan does not allow video chat?  this is essential for our program and having the students as guest editors (with audio only) is going to be HELL in a live session.  I was really hoping for this feature for our school.  We are global online so we need the face to face in our small groups. I am looking at Mural now because they also have a facilitator lock function that I will have to employ as parts of my board should act like “templates” so the kids cannot alter those, but still interact with adding stickies and moving moveable things around...

6863
Simon.Harris
4 years ago
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Anthony ClyneBeginner
posted in Ask The Community
Instant Upgrade Should Be Instant

I paid to upgrade from free to Paid.  After payment was accepted my functionality is Stoll not updated 24 hours later.  Why is this?

1671
Kiron Bondale
4 years ago
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EliNew Here
posted in Ask The Community
Higher Education Institutions using Miro

HI, I’m looking into the use of Miro for teaching online and as part of the Universities Data Protection compliance we are looking to see if other European Higher Education Institutions are using Miro officially, rather than individual teaching staff using this. Would be a great help if anyone could put me in touch with anyone who can help.

4921
Natalie Nedre
Mironeer
4 years ago
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Philipp SchererNew Here
asked in Ask The Community
How to navigate through presentation mode while sharing the screen in Miro

Dear community,    I was trying to share my screen today while being in presentation mode. Unfortunately, I could not see on which page I was while sharing the screen because the screen-sharing dashboard overlapped with the presentation mode dashboard. Can someone help me out how I can still see the page and thus  quickly switch between frames while being in presentation and screen-sharing mode simultaneously?   Thank you very much in advance.   Best, Philipp

52865
R
4 years ago
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JimboBeginner
asked in Ask The Community
I am unable to lock or unlock items, but others are.

I am on a board where I am unable to lock or unlock items.   When I started working on this, I was able to Long Press to Unlock, but now that option is not provided to me.    I am a guest, but other guests are able to long press to unlock, but I am not, which is frustrating.  

60736
Simon.Harris
4 years ago
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Dennis SkinnerBeginner
asked in Ask The Community
Unsolicited Promotional Emails from Miro to Guest Users

I am a consultant using Miro with clients. When I invite them to a board, they begin receiving promotional emails from Miro. Does anyone have this problem and know how to turn these emails off (there is no unsubscribe button on them!)

4933
Anna
Mironeer
4 years ago
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STUDIOS architectureNew Here
asked in Ask The Community
Employee Termination - What happens to their Miro Boards

Hello Everyone, My company recently joined Miro, and the question arose, after a recent resignation, What happens when a user created a few Miro Boards (That other team members are accessing), they leave the company, now what are the next steps, so that those boards do not get deleted or go in a dormant state. I seen that if you delete the user profile from Miro it’ll purge out any and all boards they have created; but does this mean if I transfer ownership, then delete profile, would Miro still consider those boards his?   Is it something as simple as transferring the ownership to myself (Admin Account) on the Miro Portal, or is there something else that should be getting done?   Any input is greatly appreciated!

25348
S
4 years ago
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MiyaNew Here
posted in Ask The Community
Miro logo is burning my monitor!

Hi there, Maybe been too much miro-ing at work recently about for a month, almost all day. Miro logo on its desktop app (top left corner) has burned my monitor. I assume it is down to the big contract between the foreground (logo) and background (white). Could you tone it down or get rid of it? I never had this problem with other applications.

1793
Kyle.C
4 years ago
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Igor ZyktinNew Here
asked in Ask The Community
Is it possible to export board as text?

Are there any adequate ways to export miro board as text? I'm a python developer in a small team and we are currently looking for a tool that will be able to convert mind maps into text, including basic topology that will allow to rebuild it back into graph. I'm really pleased with miro drawing and presentation abilities, but exporting options are too limited for me. Currently I'm using free account. I wonder is team account could be any better? I need any textual format that can be parsed programmatically and that stores information about shapes, coordinates and links between objects. Miro csv export does not seem helpful here. On free account I can't check what's inside vector PDFs. Maybe board backup files might be used? Ideally I would like to export in JSON/CSV, I already know different tool that's capable of this, but I'm hoping that miro has similar feature somewhere.

30621
Kiron Bondale
4 years ago
H
Harald ModisBeginner
posted in Ask The Community
MIRO command prompts hidden by other applications

When using “screen share” in Google Meet the sharing commands from Meet superpose exactly over MIRO’s presentation commands.  Is there a way to move the MIRO commands to another place?

1931
Kiron Bondale
4 years ago
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Mike BarrittNew Here
posted in Ask The Community
Google Drive: folders within the shared drive do not show

I am linking a Miro board to spreadsheets on our G-drive and this seems to work fine except when I try to link to a sheet in a sub-folder of a share drive the folders within the shared drive do not show. I am not sure whether this is something I have not set correctly in either Miro or G-drive or it just does not work! If someone could help that would be great.   Thanks.   Mike.  

2381
M
4 years ago
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AbbyNew Here
asked in Ask The Community
Is there a way to disable email notifications for access requests?

The option to disable email notifications for “When someone requests access to my team” and “When someone requests access to my board” is grayed out. Is there a way to disable these two email notifications for the whole team? I am not a Team Admin.  

6731
Marina
Mironeer
4 years ago
A
Alexey ChingulBeginner
asked in Ask The Community
Why are 2 of the 3 allowed boards blocked?

Recently I noticed that 2 boards switched to read-only mode. Why so?    

5466
Marina
Mironeer
4 years ago
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Tali SaquinNew Here
asked in Ask The Community
Save a shared miro board

Hi  I used miro in a university course. The board we used was made and shared by the profesor. Now, after finishing the course I want to download that board or save it a duplicate miro - one in my account, not as shared file. This gives me the possibility to keep editing it or add comment to myself and not lose this file. Is it possible to duplicate a shared miro board to my account? Thanks in advance

13922
T
4 years ago
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Letícia MacielNew Here
asked in Ask The Community
How can I change the owner board?

Hi, guys! A guy from my Team accessed my board and afterthat I’ve tried to change some features due to get back my board. Then, I blocked myself to edit the board and so I had to ask him to authorize me to edit. Now, what I have: he is the owner board and I can change any feature. I can remove myself from the board but I can’t remove him. I have a Free Plan. What I have to do? Help me!!! Tk you!

55003
Robert Johnson
4 years ago
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StanislavNew Here
posted in Ask The Community
Insufficient permission for invoice request

Hello everyone.   Help me please, I cant get invoice for subscription update.

3011
Kiron Bondale
4 years ago
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Harald ModisBeginner
asked in Ask The Community
Zooming/Unzooming in presentation mode

Hello friends. By change I realized that by doble-clicking on an item in presentation mode I can zoom on to it. However once done, I have no idea how to get back to the normal presentation format. Sombody can help? Thanks, h.    

22913
Kiron Bondale
4 years ago
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Diogo RibeiroNew Here
asked in Ask The Community
Are votes anonymous?

Hi,   When using voting are the votes anonymous?   Thanks in advance

13771
Kiron Bondale
4 years ago
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Kingsley ChanBeginner
asked in Developer platform and APIs
Frame widget's metadata doesn't presist

I have programetically created a Frame widget with metadata ``` [appId]: {   type: ‘type’,   id: ‘AAAA’,   latestVersion,   majorVersion,   minorVersion,   statusVersion, }, ``` The metadata exists when the frame is created, but after I back to the board listing page and go back to the board, all the metadata in the frame are gone. The metadata are presist in Text widgets and Image widgets, but Frame widgets has this weird behaviour.   Regards,  K

13694
C
4 years ago
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Florence Van RoyBeginner
asked in Ask The Community
How to add users with day passes?

And I have now a problem to add day passess !! (argh….) when I try this (to add a member on my team, in order to select “day pass”), I don’t have any choice, only add a monthly contributor… I can’t find how to add members, with day pass !!  Thank you once more in advance... Florence

2074
F
4 years ago
A
Alejandro ZJBeginner
asked in Ask The Community
Differences between Team and Consultant plans when working with clients

Hi, I currently have the Consultant plan with my clients but I don’t see the difference between the ‘unlimited anonymous board editors’ feature on the Team plan and ‘full-access for occasional users with day passes’. I mean, If I use the Teams plan, my clients can access their boards/projects as anonymous editors instead of one-day editors (day pass) with the same privacy and secure workspace. I don’t see the value in getting the Consultant plan when the Teams does basically the same and bit cheaper.  Could you please shed some light? 

10773
Robert Johnson
4 years ago
A
Amanda782New Here
asked in Ask The Community
Removing Text from Cards

I want to remove text from a batch of cards - is there a shortcut for this? Is there a shortcut to quickly remove text from a single card other than clicking on it and removing it?

5651
Kiron Bondale
4 years ago
Simon.Harris
Simon.HarrisRetired Community Member
posted in Ask The Community
Glitchy operations

Hi I’m having multiple issues and wan’t know where to record as a bug. For example attempting to group an extracted ppt slide to a frame so I can have it in the frames list - after between 1 and 20 attempts including thisngs like adding and deleting a spurious shape, switching from app to web page or other random things it will let me group. Moving around icons I know are on the board don’t show up, but are there if i open another browser tab

1961
Kiron Bondale
4 years ago
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Brien StrelauBeginner
asked in Ask The Community
How to Access Paid Seats?

A coworker has paid for a Team account, and invited me to join.  I joined, but am not able to enjoy features such as exporting a PDF at high quality and video chat (I’m prompted to “upgrade” in order to use the features). Is there a way to make sure I’m actually occupying a “paid seat?”  How can I unlock the upgrade features?   Thanks!

2194
B
4 years ago
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David Burchiel CAPM PMPNew Here
asked in Ask The Community
Adding monthly licenses to a yearly Team Plan

I have a small Miro team using the Team Plan. We have some collaborators that need to have editing rights to the boards for about 1 month, then after that it is not needed.  I don’t want to necessarily get a Business or larger plan to just make use of Day Passes.  We have paid for a yearly subscription up front for existing team members. I have no seats left. Can I add more members but on a monthly basis? Or will it force me to add yearly since we already have others on yearly? Regards!

2262
D
4 years ago
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