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[RESOLVED] I upgraded, it charged me correctly and my account is still on the free plan

  • June 8, 2022
  • 6 replies
  • 58 views
M

I received the notification on my bank account that I had purchased one Miro plan, but in my Miro account I still have my free plan, I didnt receive any email or actualization from Miro, but the money has been charged

June 8, 2022

I´ve already solved the problem, thank you so much

    6 replies

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • June 8, 2022

    @Monika Robles - A support ticket has been opened on your behalf.

    Did you by chance create a whole new team using the Add teams action vs. upgrading your existing Free Plan team and now have a new team in your dashboard? Example:

     

     

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    M

    I only have one team created in the app, so there’s no extra team in which the pay must be 

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • June 8, 2022

    @Monika Robles - Understood. You should have received a confirmation email that a support ticket was opened for you. Let’s see what they have to say.

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    M

    I didn’t receive any email, that’s why I’m confused, I’m only receiving the Miro Community emails with this problem 

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • June 8, 2022

    @Monika Robles - Can you see the support ticket if you:

    1. Go to https://help.miro.com/hc/
    2. Click on “Sign in” at the top right
    3. Then click on your name and “My activities”?
    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    M

    I´ve already solved the problem, thank you so much

    Robert Johnson
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