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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8466 Topics
D
DresNew Here
asked in Ask The Community
iPad Video Not Turning on

Hi! So, i’ve used Miro and it’s worked well in my brower on my desktop but when I logged in on the app on my iPad and clicked the camera as usual to start video chatting nothing happened. Normally there’s a camera and a microphone with a slash line through it which means it’s turned off and when that happens I click on it, the slash line goes away, and the video chat pops up. On the iPad however, when i tap on the slash line through the camera nothing happens. No videos pop up. Could someone please help me out as the best way to fix this? Thank you!

3
Özgür KALAN
3 years ago
E
EchoBeginner
asked in Ask The Community
Test how your users will see and be able to interact with the boards

Is there a way to switch to view only so you can test how your users will see and be able to interact with the boards?

1
Robert Johnson
3 years ago
K
Kathryn WoltermanNew Here
asked in Ask The Community
Stop another user from screen sharing

Hi everyone, We are just getting our sea legs with Miro and one issue that came up is when I was working with a group on a board and another user accidentally triggered a screen sharing session without realizing it and began dragging the rest of us all around a board, causing confusion. I was there as a board owner, and the other user was there as an editor. Is there any way for me to override or forcibly stop another user from creating or initiating a screensharing session? Permission wise, the ideal would be for the people I have invited to collaborate to still be able to add sticky notes and type on the whiteboards but leave initiating audio/video/screensharing sessions to the board owners/facilitators.Thanks for your advice! Kathryn

3
Robert Johnson
3 years ago
P
Patrick SchmidBeginner
asked in Ask The Community
How can I add team members to my board who have already their own miro account?

In our working structure, I often have to collaborate with other individuals and free lancers in different projects. I have my miro consultant plan, they have their own miro consultant plan. So everyone has a paid account. Now I try to invite them to jointly work on one project or board, but it seems, that we would have to buy an additional team member seat, which then would multiply our cost. Did I do something wrong or is there really no possibility for flexible cooperation in projects as I know it from other tools?Thanks for any suggestions,Patrick

1
Kiron Bondale
3 years ago
K
KubaNew Here
posted in Ask The Community
Problem with navigation on board

Hi,I am having problems navigating through board with hand gestures, i can’t even scroll or zoom.  Everything worked well when I last used about a week ago. I am using Samsung tab s6 lite. 

1
Kiron Bondale
3 years ago
M
Mike MillerNew Here
asked in Ask The Community
When sharing my screen, is it only the Miro board or the whole screen?

I’m putting together an online class and would like to share my screen to walk students through the material. I do this in a different app. When sharing my screen in Miro, can I show my whole desktop or is it restricted to just the Miro whiteboard? If so, I’ll have to go back to something like Webex instead of using Miro for all of it.

1
mlanders
3 years ago
S
SISMNew Here
asked in Ask The Community
Sticky note reserve

Hi, i’m wondering how to create a sticky note reserve so that people interacting with my board can use them indefinitely.  I know there is one on the left hand-side of the screen, but I want to embed it in the frame.  Thank you. 

3
Robert Johnson
3 years ago
A
AnikaNew Here
posted in Ask The Community
A member deleted all the work on a board, can I restore it?

Hello,I worked this week for the first time with Miro. I am a teacher and I made some boards with my classes. There are tables on the board for each student on which the he or she posts their work. Today there was a student who accidentally deleted all the tables with the work of all the students. She says it happened because her laptop crashed, and she can’t enter it again and undo. Is there a possibility to go back in the history (I know wicht time everything is deleted) and restore all the items that were on the board? I don’t made a back-up, because I have a free plan to try how Miro works.  Thank you, I hope someone can help.

1
Kiron Bondale
3 years ago
I
ideation-productBeginner
asked in Ask The Community
Share template to other team - Consultant plan

HelloIn the consultant plan we can create teams. Is it possible to share a template between teams ? 

2
mlanders
3 years ago
F
FredNew Here
asked in Ask The Community
File download from Miro Board does not work.

I create a board and upload serveral files as service for external guests. I get the echo from my guests that downloading does not work. Is that a (new) feature or a bug?In the past I used this way many times successfully, but since a couple days this does not work anymore.

1
Robert Johnson
3 years ago
F
FndfpNew Here
posted in Ask The Community
Apple and saving as an image

The option to save as an image is always greyed out. I have downloaded the app (in which most options are greyed out) and I have also tried to open and save as image through the google chrome  (although most options are not greyed out “save as an image” and “export image” are). Neither options allow me to save as an image on my IPAD pro.  

3
Anna Campbell
3 years ago
V
Vova ZakharovNew Here
asked in Ask The Community
Are private boards fully private?

I want to create a mind map to track some of my non-work-related tasks on our paid Miro account, but I don’t want anyone, anyone at all, to be able to access it. I know that e.g. Slack makes direct messages available to account admins, and I’m worried if it’s similar for Miro? Can the account owner, under any circumstances, access a No-Access board of mine?

1
Robert Johnson
3 years ago
N
niklaslavrellBeginner
asked in Developer platform and APIs
Play embed widget with the SDK?

Hi Miro,It is possible to play (i.e. click the play icon) the embed widget pragmatically with the web-plugin JS SDK? If no, it would be a wish list feature for me 😊Cheers,Niklas

1
farbodsaraf
Mironeer
3 years ago
J
jtkExperienced Community Member
asked in Ask The Community
Include (embed) a form?

Can you embed a form into Miro? Anyone done this? It would be great to have visitors fill out informational forms within a board during presentations, etc. Looks like iframe might the answer? 

2
Marina
Mironeer
3 years ago
I
Iti ArmpaluNew Here
asked in Ask The Community
Not able to set up my Miro for my company

Hi everyone!I’m working with Company A, but Company B added me to their Miro boards and teams as I was working with them through my Company A email. I am now in a position that I want to set up Company A Miro board and team. I have left all the Company B teams (found how to do it online). Now when I’m trying to go to Miro website with my Company A email, I get a message that I should ask Company B to access the boards, whereas I don’t want to access their boards or teams. I simply want to setup my Company A boards. Hopefully you are able to help me. Thanks a lot!  

2
Marina
Mironeer
3 years ago
Brian Fulghum
Brian FulghumExperienced Community Member
asked in Ask The Community
Changes in Desktop App Version 0.4.5

My desktop App just updated to version 0.4.5. What Different from 0.4.3? I can’t find a changelog and the “What’s New” panel doesn’t say what’s different.I like to know to see what new ideas have been implemented, and what differences to take advantage of.

2
Marina
Mironeer
3 years ago
H
hedennnisNew Here
asked in Ask The Community
The board was deleted by mistake . I couldn't find my board【v1.0】

Hello, I am a user from China, My name is He. My many friends all like to use miro.My English is not very good, I try to describe my question clearly. When I used miro today, The board was deleted by mistake . I couldn't find my board【v1.0】. # Describe the process1.I registered miro account with my xigua email(heyifu@xigua.city)A new board is created 【v1.0】,url1 : https://miro.com/app/board/o9J_kzMYnds=/url2 :https://miro.com/welcomeonboard/XfSct2Kl1CQoYmYQkv6Rdy8MvbjugfO0YteVWMcLeJzAZRGAT5XS6vp3DVPHixxc 2.The xigua email service is down. I can't use my xigua email (heyifu@xigua.city)I registered a new foxmail email(lifeisanadventure@foxmail.com) and invited myself into team.I deleted xigua emails(heyifu@xigua.city) from the team. 3.Today, I logged in via foxmail email and couldn't see board【v1.0】I read the help file,<How to Restore a Deleted Board>.url: https://help.miro.com/hc/en-us/articles/360017572614-How-to-Restore-a-Deleted-Board but, I can't see the trash icon on my scree

2
H
3 years ago
E
Eyal GanorBeginner
asked in Ask The Community
Does anyone know how to contact tech support?

Hi all  Small mystery which I have encountered:  There is absolutely no way to communicate with Miro team about technical or billing issues.  The ‘Contact Us’ form is bugged, flawed and probably will not get attention from Miro (yes, I mean this: https://miro.com/contact/general/)   Does anyone has any way to have support ? or Miro simply don’t have one? I am fairly disappointed with the product so far :(  Thanks  Eyal 

11
J
3 years ago
R
Rose O'BrienBeginner
asked in Ask The Community
Help! Text boxes forced to one part of the board when I move them

When I make a new element (text box, sticky, shape, etc.) and then try to manually move that element within the frame, a blue outline appears in the top left corner of my frame and my element is “forced” to move there. I can’t place the element anywhere else on the frame unless I CTRL+C, CTRL+V with my mouse hovering over the approximate area I want the element to paste. This is extremely frustrating, as the same thing happens with dot voting or a group of elements - all the dots are “forced” into a long row at the top of the frame if I try to move the group as a whole!Thank you Miro Community for any insight/help you can provide!

4
R
3 years ago
N
Nick StoneBeginner
posted in Ask The Community
Email Notifications not Working for Non-Team Members with MIRO Accounts

I have a paid plan for Miro to collaborate with clients. I have shared the board with them and they use Google SSO to sign up. They are not team members because they don't need to create boards and such. We go through the presentation and collaboration fine (they are able to apply comments). But whenever I respond to those comments, they do not receive an email notification. I have waited a couple days to see if it was just the batch process. When I asked them, they all have email notifications "On". I have also confirmed that they are Following the threads they create (as expected). Please help explain what I'm missing, because they would like to get these notifications.

7
Robert Johnson
3 years ago
R
ricardo fariaNew Here
posted in Ask The Community
I can't receive an answer from Miro

I’m a Miro customer and last friday, by mistake, I’ve tried to share a whiteboard in Miro and I’ve added a team member.Now I’m trying since Friday, to cancel this since, I’ve paid for the Consultant plan and because of this Miro change my account to team and will bill me in extra 146 dollars.Is possible to have an answer and help on this?My Ticket ID is #242326 and I just want not be charged and have my Consultant Plan again.Is taking a lot to have even an answer from Miro.Ricardo

2
R
3 years ago
V
VraanaBeginner
posted in Ask The Community
How to invite free users to vote

Hi.In our company we have free and pro users. We want to issue whole-company voting.The problem is, every single free user needs to ask for permission and board owner needs to approve that. Can we do the voting somehow available to the whole company i.e. based on invitation?Thank you.

4
Robert Johnson
3 years ago
S
SealvieNew Here
asked in Ask The Community
Board Visibility

All:Suddenly, the visibility of my Miro boards has shrunk and I’m unable to read the text on my canvas. As a result, I’m unable to troubleshoot the problem because the text and images are sooo very small (like reduced to approx. 5%). Additionally, the touchscreen feature isn’t allowing me to simply expand  the canvas as usual to make the tools and screen visible. HOWEVER, if I can see the full screen/expand screen icon in the bottom right-hand corner, I can get a 100% screen size but all the tool icons remain very tiny in size.I’m not sure if my invitees or team member inadvertently changed the default on a feature, which now needs resetting. But I can’t see my account settings to return to the usual 100% onscreen visibility.Is there some feature that needs resetting in order for me to resume seeing the boards and account features at 100% visibility? Please help if you can. Thanks for sharing your ideas!

3
Robert Johnson
3 years ago
M
Matthijs van MulligenBeginner
asked in Ask The Community
template update when edited

2_And when I edit the template myself, the thumbnail of the template and the template on my board do not get updated. I need to ‘paste’ or ‘add’ the template again to the board in order to see the adjusted/new template, how come? Is this meant to be the feature? 

2
M
3 years ago
L
Lion Van KoppenhagenNew Here
posted in Ask The Community
Galaxy Z Fold 2 stuck in the Stickies Capture animation

Hi,On my Galaxy Z Fold 2 i can't get out of the startup stickies capture animation. It all works fine in the browser but the app stays stuck, also reinstalled it but still it will stay stuck.

1
Marina
Mironeer
3 years ago
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