Connot open board - board no longer loads

  • 12 December 2022
  • 3 replies
  • 29 views
R

Hi!

We have a board we use for planning and kanban using stickly notes. We can no longer open this board. Any help appretiated as the board contains a lot of important information for us.

The board starts to load, and loads for a long time, then the Miro background just turns grey and loading stops. 

3 replies

Robert Johnson
Userlevel 7
Badge +12

@Rupert Hanna - My first suggestion would be to try duplicating the problem board and see if you can open the duplicate.

Visual Thinker | Volunteer Community Moderator
R

Thanks @Robert Johnson - that did the trick. Any ideas as to why this happens? The board that became unloadable had been in use for about 6 years!

Robert Johnson
Userlevel 7
Badge +12

@Rupert Hanna - This past week there were a number of reports of users no longer being able to open certain boards. Not working for Miro and having zero insights into the root cause, it seems like a number of boards became corrupted - so many reasons why this could have been.

If you are using a paid subscription, I would suggest opening a Miro support ticket and including the link to the affected board (you’ll may need to set the Visitors permissions for the board so that support can try to open it, but they will let you know what you need to do).

Here is how to get to the support form from a paid subscription:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

Visual Thinker | Volunteer Community Moderator

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