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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8836 Topics
L
LiyaNew Here
posted in Ask The Community
Miro shows an endless loading screen

Can’t open any Miro boardsI’ve already tried:clearing cache and browser history using incognito mode using different browser restarting browser restarting my computerNothing seems to help :(I can’t use the desktop version as well. Are there any other possible solutions for this problem?

224313
A
2 months ago
M
Masood SarkarBeginner
asked in Ask The Community
My invited user cannot see the Team

I have invited one of my users to the team I created. She received the invite email and accepted the invite but still cannot see the team.

3529
Robert Johnson
2 months ago
S
siarezNew Here
posted in Ask The Community
All my boards have gone missing!

I had not logged-in to Miro for about a year or so. Now my account looks like a blank slate. All my boards are missing. I looked at this, but I don’t think that is it. 

295
Robert Johnson
2 months ago
O
Olgu SaglikBeginner
asked in Ask The Community
Forbidden 403 Error

Hi,I have just created an account with my university email. I couldn’t access to the space our professor created for us and now I am receiving “Forbidden 403” error. Could anyone please help me? It seems I cannot access Miro at all.Thank you,Olgu

1393
Eca
Mironeer
2 months ago
L
Lauchlan RobertsonNew Here
asked in Ask The Community
Is there an in-app feedback button?

Hi,There’s a bunch of stuff that I would love to provide feedback on and I would like to be able to do that using an in-app or in-browser button that can provide feedback in context.Is that a thing that exists?

14922
G
2 months ago
F
Fart SockNew Here
asked in Ask The Community
Miro used to be free

I was playing around with Miro for the first time in a few years. When did all these paywall popups start?Good thing Sheets is still free 👀 

141
Robert Johnson
2 months ago
I
Ishmael sassoonNew Here
asked in Ask The Community
Apple pencil usbc 2023 MUWA3ZM

So i just got this applepencil for my 11 inch ipad pro 6th gen .However when i try to use the pen on the online version of miro it wont work only finger will. I draw something and soon as i lift of the screen with my pen it goes away .Is there a fix for this 

92
Eca
Mironeer
2 months ago
J
Johannes KingmaBeginner
asked in Ask The Community
invalid emails on invite attempt

When I enter a number of email adresses to invite to a board I see The email adresses are all valid.  How do I invite people to a board succesfully?

102
Eca
Mironeer
2 months ago
J
Johannes KingmaBeginner
asked in Ask The Community
How do I close issues

How do I close or delete questions I've asked (so that they disappear from the list of questions.

71
Eca
Mironeer
2 months ago
N
Niklas EdbladNew Here
asked in Ask The Community
Stuck in scroll mode and can't stop scrolling

When I start moving using the scroll bar, I often get stuck in scroll mode and the board just scrolls upp or down depending of mouse movement. The only way of geting out of this mode is accessing a tool in the tool box, typically I create a Post-IT and the scrolling stops.

4306
Robert Johnson
2 months ago
Y
youngturtleslothBeginner
asked in Ask The Community
Ctrl+v giving error when it shouldn't

There have been many instances of Ctrl+v leading to the “Sorry, this file type is not supported” message. But when manually clicking the paste button after right click it does work so the file type is clearly not the problem. For some reason when clicking paste from the right-click menu it gives this additional button with paste again. Whatever this is needs to preferably get automated or at least also become a thing for using the Ctrl+v shortcut.This has happened for plenty of things but for replication purposes one example is .webp images.

589
Robert Johnson
2 months ago
J
Johannes KingmaBeginner
asked in Ask The Community
Bulk invite members to a team

How do I bulk invite members to a team. I have a list of email adresses in excel.

112
Eca
Mironeer
2 months ago
J
Johannes KingmaBeginner
posted in Ask The Community
404 on community miro com link

https://community.miro.com/search?q=what%20is%20team&source%5B0%5D=thoughtindustries 404 on Enterprise Admin onboarding Who to inform? 

151
Eca
Mironeer
2 months ago
G
Greg CollinsBeginner
asked in Ask The Community
How to delete a team and keep my 3 boards?

I am using the free account and created a team to share with a few colleagues. All the boards show me (not the team) as the owner, and I believe they were all created before I set up the team.I’d like to upgrade my account without paying to upgrade every team member. My plan is to delete the team and just share the individual boards with my colleagues who have their own free accounts. I found out how to delete the team, but I see the following warning:“By leaving the team, you will lose access to all its boards.Deleting the team will irreversibly remove all its boards and disband users.”I want to make sure these boards don’t get deleted. How do I tell if the boards are part of the team versus my own account? I see that boards can be exported, but I don’t have the ability to do that with my free account. Any advice on how to proceed is appreciated. It’s annoying that Miro doesn’t make this easier, since I’m actually trying to get a paid license.

356
Robert Johnson
2 months ago
J
Johannes KingmaBeginner
asked in Ask The Community
Frame Template

How do I add a private template to the tool list?

223
Eca
Mironeer
2 months ago
T
Tilde Van de PutteNew Here
asked in Ask The Community
Education account

Last week, I created an education account on Miro. During the week, I made two boards myself and edited two shared ones. However, today none of the boards were available in my account. I suddenly had to create a team, but this didn’t work. I deleted my account to see if I could access my boards with a new account, but that didn’t work either. How can I solve this, and is it possible to recover my boards from my previous account?

151
Eca
Mironeer
2 months ago
G
GJ21New Here
asked in Ask The Community
Multiple Boards Gone Missing

I’m on the free plan and had multiple boards in my account - owned by myself and others, haven’t touched them in a month and they’re all gone now. Think there were only 3 editable boards and others in read-only. Can’t afford to lose a few of those. What are my options to have them recovered? 

194
Robert Johnson
2 months ago
K
kylekoNew Here
posted in Ask The Community
Miro Board Content Disappeared!

Miro was glitching since yesterday and I’ve been having to constantly refresh it. This morning I came to find that it deleted all my content within one of my boards! I have things due today with that content and am kind of freaking out.

170
K
2 months ago
G
Gabriel TothNew Here
asked in Ask The Community
one of the board is missing when I'm on my Windows app.

Hi, i'm using starter account, My boards are working well on Google cCrome, but one of the board is missing when I'm on my Windows app.I can see board is there, but when I open the board it looks empty.Did anyone experienced that before please?

103
Eca
Mironeer
2 months ago
K
KtdqNew Here
asked in Ask The Community
Boards not loading in the new Miro

My Miro boards stopped loading in the new UI. It’s stuck on spinning. I have tried the following:Restarting PC Hard refreshing the page Clearing my cookies/cache Log out and log in I can still access individual boards if I just happened to have the link, but I can’t view my dashboard of boards. 

701
Eca
Mironeer
2 months ago
K
kateywhuangNew Here
asked in Ask The Community
Chinese language support

Dear Platform Team,Our team would like to join Miro, but wonder if Miro will offer Chinese language support. Could you please let us know if you have a plan for this service, and if you do, when will it be launched?We look forward your reply and will be more than appreciate your assistance. Thank you and have a great day!

361
Eca
Mironeer
2 months ago
J
Johannes KingmaBeginner
posted in Ask The Community
Troubleshooting

The last view days I've found quite some hickups on the Miroboard app on Windows 10. Is there a way to help the developers with error reports or log files? Something like DevTool console?

150
J
2 months ago
A
Ancient_LukeContributor
asked in Ask The Community
Miro boards do not work fluently anymore. Continuously lag

I have used miro for over a year now and over the last two weeks, it’s started to have major lagging issues whenever i am writing. It pauses every 5 seconds or so, and I have to wait until I can write again. I have use the app on iPad and I have uninstalled and redownloaded it and the problem persists. It is apparent on all my boards now. And this is happening only after I purchased a year long subscription, but now the app has become unusable until the lagging improves.

2445
Eca
Mironeer
2 months ago
A
Amber HutchinsBeginner
asked in Ask The Community
How do we change the name of a project?

Hello! How on Earth do we change the name of a project? I need to edit all of them so it's too difficult to create a new one, move all 60 boards to the new one, then delete. I really don’t understand why Miro is so restrictive on organizing your content. Its such a basic feature. I love Miro, but this is killing me. Thank you!

32797
Christophe GESCHÉ
2 months ago
A
agnieszka.gumielaNew Here
asked in Ask The Community
Error 400 while trying to access my google drive from Miro in order to import jamboards.

Hello,I have been trying to access my google drive from Miro in order to import jamboards. The admin in my school got accepted as educational institution and invited mi to join Miro - I need it to import my jamboards from google drive as they won’t be supported after 1st October. Anyway, the admin installed in our google workspace Miro add on and I can even access it from my work e-mail. However, when I try to connect o my google drive, it shows that "Admin is required to verify Miro" and “I  can’t access this application until the admin in my net sets up the access. Error 400: access_not_configured. My admin claims that he set it all up and still it doesn’t work. And as he is rather a self-taught admin, he does’t know what else to do to help me save my jamboards and unable importing them to Miro. He claims he tried all the instructions available on Miro sites and he just doesn’t know what else he can do. Can you help me?Aga 

243
Eca
Mironeer
2 months ago
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