Questions & Ideas

Hi,I am currently working on a client board and have been experiencing repeated glitches. I am now unable to access the board.Could you please advise what may be causing the issue and how it can be resolved? Should we continue troubleshooting the existing board, or would you recommend creating a new one?Thanks,Deepti

Hello Miro Community,I am on a Free plan and recently ran into a frustrating situation with a spam team that resulted in losing access to my own boards. I need some advice on what can be done here.The Situation:My account was somehow joined to a malicious spam team. The owner of that team is using a Russian phishing phrase as their display name: "Ваша выплата ожидает 126 365 RUB." (which translates to English as "Your payout of 126 365 RUB is waiting for you").To clear this spam from my dashboard, I used the "Leave team" option. Unfortunately, I didn't realize that the boards I had created while being inside that workspace environment were structurally tied to that team. As a result, I completely lost access to all my work.I fully realize that this is likely a double mistake on my part: first, for somehow blindly ending up in that team in the first place, and second, for not reading carefully enough before leaving it and losing my data.However, the system now tells me to "Request acces

I was using the Windows desktop app when, all of a sudden, I was unable to load the board. 

Hello Community!Is there a way to get mypaymnet for this month reversed as I will not be using Miro this month?Thanks in advance!

Several threads here about Miro not loading and it seems not solved. Some are many months back and support replies as “problem solved”, which is clearly not. I have the eternal loading animation after loading fine in the landing page and having a successful login.Have to try in different browsers to know that the issue is related to the platform being bugged on Firefox. Please solve that.

Hi! Is there any way to contact support on prolonging the Education plan?  I was granted the Education plan and I am using it now, but it expires soon. I do have all the documents needed to prolong it but I don’t have an Educational email (my school doesn’t provide them) so I can’t reapply here: https://miro.com/contact/education/?ref=Educator Neither can I contact support here: https://help.miro.com/hc/en-us/articles/360020185799-Contacting-Miro-Supporthttps://miro.com/contact/recover/(it doesn’t accept non business emails)  Nor in dashboard or here: https://miro.com/contact/sales/(says Must be a Business email, simple gmail doesn’t do) Last time I applied I used one of those, but it seems impossible now.  Any help would be appreciated. Thanks!

Whenever I clicked on a space, it showed me my boards and I was able to organize them alphabetically or by last-modified. Now the UI takes me directly to this window; I can see all my boards to the left but I cannot organize them at all. Help please. 

Dear Community, dear developersI started using Miro in my studies and therefore with my email from the University. Luckily i finsihed my studies now but my Mail-Adress doesnt exist anymore. Now i created a new account but im not able to find my Boards anymore. If someone could help me to refind them id be very greatful. Thanks a lot, nils

I can’t seem to cancel the subscription! I don’t want to use it!!!! And I also tried to cancel earlier, but it doesn’t change!!!! Please help  Anyone know why does this happen?

After signing in, Miro stays on the loading screen indefinitely on both mobile and tablet. And I am sure that it is not about internet. 

Hi guys,  I am currently on an enterprise plan with the whole organisation (2000+ members) me and a few other colleagues have never had the access to add any boards or projects/spaces in our Miro teams. We are full team members with all access, but we can’t seem to make any boards etc. See the screenshot everything is just greyed out... What is the solution here? We can’t really seem to use miro in this way :( 

Boa Tarde, o Miro tem representante comercial no Brasil? estou com dificuldades de ver valores sobre o plano empresarial e adequar uma proposta de valor ao processo do meu setor de compras.

Hi! I frequently use MIRO Enterprise in my organization. But I created my own free board with my GMAIL, and every so often it tells me that I've reached the limit of the free plan. I only have one board. Can you tell me what I can do?

Dear Sir or Madam,My name is Anna, and I am writing to request access to the Miro platform.I am based in Ukraine and would like to use Miro for educational and professional purposes. However, I am currently unable to access the platform, as it appears to be restricted in my region.I would be grateful if you could help me resolve this issue or provide information about any available access options for users in Ukraine.Thank you for your time and assistance. I look forward to hearing from you.Kind regards,Anna

Hello Miro Team,My name is Kira, and I am an independent online English tutor from Ukraine.I teach children and teenagers through one-on-one online lessons and create my own educational materials. Miro has become one of my favorite tools because it helps me make lessons interactive and engaging.As an independent tutor, I do not work for a school or university, so I do not have an educational email address. Unfortunately, purchasing a paid subscription is currently difficult for me.I would like to kindly ask if it would be possible to provide me with free access to Miro, or to consider my case for the Education Plan or any other program available for independent educators.I use Miro exclusively for educational purposes and would be very grateful for any opportunity to continue creating interactive lessons for my students.I would be happy to provide proof of my teaching activity, including my educational materials, Telegram channel, and other information if needed.Thank you very much for

Dear Miro Team,I hope this finds you well. My name is Anastasiia, and I am writing to you from Ukraine.I run a small English language school called WayUp and a separate education project, BVA Academy. Miro is where our lessons actually live: the boards, the vocabulary maps, the exercises my teachers build for students who log in from wherever they happen to be that week. Some of them study from other cities now, some from other countries. The boards are one of the few things that stayed the same for them.I am writing to ask for your help. Keeping a subscription billed in euros has become genuinely hard for us. Income in this country is unpredictable in a way that is difficult to describe on paper, and every foreign-currency payment now competes with things I cannot postpone. I have already cut what I could cut. Miro is the tool I keep trying not to give up, because giving it up means our lessons become noticeably poorer for people who have lost enough already.I am attaching the receipt

Hello Miro Team, My name is Kateryna, and I am an English teacher from Ukraine. I use Miro to create interactive lessons, organize educational materials, and engage my students. I am also currently studying psychology, and Miro has become an essential tool for both my teaching and my studies. Due to the ongoing war in Ukraine, purchasing a subscription is difficult for me at the moment. I heard that Miro has supported Ukrainian educators in the past. Could you please let me know if there is still a program or any possibility of receiving complimentary access for teachers from Ukraine? I would be happy to provide proof of my teaching activity, such as links to my website or social media. Thank you very much for your time and consideration.

When I go into active users it will say someone has access to one board yet they can access any of them. It says I have access to 11 but I can also access any of them. How do I fix this? If we have consultants that should only have access to one board this is a huge security flaw.

Hi, I'm Fernando — need help recovering a deleted boardI created and owned a board my team has used for months Today I found the board was deleted I understand only owners can restore boards, but I'm unable to do so myself I tried getting Business trial access to check the trash, but still no luck I checked other organizations/teams on my account and found nothing there either Is there a way to check who the current owner is, or get the owner's email, so I can follow up?Any help is appreciated — this is time-sensitive for my team. 

It appears that the Miro Labs Webhook Manager app has stopped functioning.I’ve already opened a GitHub issue on the repository, but I wanted to check with this community to see if anyone has heard anything about the current status of the app or its future support.The application's API endpoint no longer seems to be responding. Additionally, when the app is installed and run within a team, it fails and then disappears from the boards where it was previously available.Has anyone else experienced this issue or received any communication regarding the status of the app? Any information would be greatly appreciated.Thanks!

Hello Miro Team,I hope you're doing well.I would like to request some feedback regarding my Miro Meetup application. I noticed that multiple meetups have been approved in some Tier-2 cities, while my proposal for Ahmedabad was not selected.Ahmedabad is one of India's largest technology and startup hubs, with a strong community of developers, designers, AI enthusiasts, and students. I have previously organized successful community events with GitHub Copilot, Claude AI, and other tech communities, and I believe there is strong potential for a Miro Meetup here.I completely respect your selection process. I would simply appreciate understanding what could be improved in my application so I can submit a stronger proposal in the future. If there is an opportunity to reconsider Ahmedabad or share specific feedback, I would be very grateful.Thank you for your time and support. I look forward to hearing from you.

Dear Miro Support Team,I am writing to ask if it is possible to get free access or a free plan for your platform. I am currently located in Ukraine. Because of the ongoing war, my financial situation is very difficult, but I really need your tool for my work.Could you please let me know if you still offer any free options or special support for users from Ukraine?Thank you for your time and help.Best regards,Iryna 

Hello Miro Support,I hope you are doing well.I would like to ask whether Miro still offers a free subscription or any special program for users from Ukraine. I would be very grateful if I could benefit from this support.I am a Ukrainian student currently using Miro for educational purposes, including preparing teaching materials.Thank you very much for your time and assistance. I look forward to your reply.Kind regards,Liza Shadrina

Hello Miro Support Team,I hope you're doing well.I'm experiencing an issue with one of my Miro boards. Unfortunately, it doesn't open and never finishes loading.I'm using Google Chrome, and this issue has been occurring for more than six months. Every time I try to open the board, I receive the following error message:Error message: Out of MemoryI've tried refreshing the page, but the problem persists.The board contains a large number of images and teaching materials, so I wonder if its size might be related to the issue.This board is incredibly important to me. Over the years, I have created and collected a large amount of teaching materials on it, and I use them in my lessons with children. Losing access to this board has had a significant impact on my work.I would sincerely appreciate it if you could investigate this issue and help me restore access to the board. I would be truly grateful for any assistance or solution you can offer.Here are the details:Browser: Google ChromeError m

Hello Miro Suppport.Please help me merge my accounts on Miro Hero Community.https://miroherocommunity.miro.com/users/sign_in#emailI have profiles under the following emails: I basically want to retain my history from the arq.group domain account and have it linked to my au.ncs.co account. However, when i tried to change the email address for the older arq.group profile, i got an error.