Questions & Ideas

Hi! I’m trying to change my payment method to a new one. The card keeps being declined, even though my bank doesn’t see a problem. The card works fine with other services though… Is there any way you can help me with this issue?The exact message is:Payment method issueThere is an issue with your payment method.Please review the payment information provided, or try a different payment method. If the issue persists, please contact your bank.Thanks a lot!

I can’t submit the education plan extension form because there’s an error in the email address. I study at HSE Art and Design School and @edu.hse.ru is our correct domain for corporate emails. Last time, I had no problems registering the education plan via email with this domain, but now the form for the extension won’t be sent because of this error.  Please help.

Hello, I’m heading to China and working with design students for a few weeks and was hoping to use Miro with them. I’m finding mixed reports online if I can use Miro in China or not (without VPN). Has anyone got any experience with this?  

Hello Miro Team,I am a teacher at a school in Ukraine and I would like to apply for the Education Plan.Unfortunately, my school does not provide teachers with institutional email addresses, so I only have a personal Gmail address. Because of this, I cannot submit the standard Education Plan application.I can provide an official document confirming my employment as a teacher, as well as a link to my school’s website if needed.Could you please convert my request into a support ticket and help me complete the Education Plan verification manually?Thank you very much for your help!

Using Miro MCP connected via Claude.ai (Free plan, single team, account owner of the board in question).space_list consistently returns empty ({"data": [], "has_more": false}), even immediately after fully disconnecting and reconnecting the connector from the Claude side. Attempting to read a board I own (https://miro.com/app/board/uXjVJOwQIdA=/) via context_get / canvas_read_as_svg / layout_read alternates between two errors: "Board access denied" and "The connector's server isn't responding. You can try again." Board is shared with "Anyone with the link → Viewer", no explicit collaborators invited yet ("Aún no has invitado a nadie a tu equipo" shown in Share panel). Ruled out per your troubleshooting doc: not a multi-team issue (only one team on this account); not a plan restriction (docs state MCP works on Free plans).Can you check server-side logs for this account/board pairing to see what's blocking access?

Hello, My google account that is linked to Miro is cancelled by Google all of sudden, and I don’t have an access to the Miro and cannot use it or cancel it. can you please let me know the contact email or phone number to Miro where I can ask to cancel the subscription from cancelled google account?     Thank you 

Dear Miro Team,My name is Anastasiia, and I am an English teacher from Ukraine.I use Miro extensively in my lessons to create interactive and collaborative learning activities for my students. However, due to the ongoing war in Ukraine, paying for a full Miro subscription is currently difficult for me, while the Free plan limits my ability to use Miro effectively for teaching.I would like to ask if Miro offers any free access, discounted subscription, or other support for Ukrainian educators.I would greatly appreciate any help or option you could offer.Thank you for supporting educators!Best regards,Anastasiia

Bonjour,J’ai perdu l’accès à un tableau Miro que j’avais créé avec mon compte Google.Je suis connectée avec le bon compte Google et je n’ai qu’une seule équipe Miro. Mon tableau de bord affiche pourtant 0 tableau créé et aucun tableau dans les tableaux récents. J’ai également vérifié l’historique du navigateur et Gmail, mais je ne retrouve pas le lien du tableau.Je suis actuellement sur le forfait Free.Pouvez-vous m’aider à vérifier s’il est possible de retrouver ou de restaurer ce tableau associé à mon compte ?Merci beaucoup pour votre aide.

Greetings, Miro Support Team! My name is Diana, I'm a medical student and a teacher from Ukraine. I use Miro for both my own studies and for teaching others, but our situation here is difficult, so I can't afford your premium subscription right now.  I've heard about Miro supporting Ukrainian users and I would like to know if it is possible for me to get access to a paid version on this account. This would help me immensely with my professional development.Thank you for your help and understanding!Best regards,Diana

Dear Miro Support Team,I’m an English teacher based in Ukraine, and I work both independently and through cambridge.ua. I use Miro extensively in my online lessons with children, teenagers and adults to create interactive activities and organise all lesson materials there.I have seen that Miro has previously provided complimentary or discounted access to teachers and tutors in Ukraine as part of its support for the Ukrainian educational community. I would be very grateful if you could let me know whether this support is still available in 2026 and whether my account could be considered for it.I’m happy to provide proof of my teaching activity or any other documentation you may require.Miro has become an integral part of my teaching, and access to the paid features would allow me to continue creating interactive and effective lessons for my students without having to pass the subscription cost on to them.Thank you very much for your time and for the support you have provided to Ukrainia

Is it possible filtering  items by image or a word ? 

Opencan we combine a new app to miro?

Hello Miro Team,My name is Liliya, and I am a self-employed English teacher from Ukraine. I teach English independently and conduct online lessons with my students.I would like to apply for the Miro Education Plan because I use Miro as an interactive whiteboard for my English lessons, including vocabulary, grammar, speaking activities and collaborative tasks.Unfortunately, as an independent teacher, I do not have an educational email address or an official institutional affiliation.I understand that I may not meet the standard eligibility requirements, but I would really appreciate it if my case could be reviewed individually.I can provide proof of my teaching activity, my teaching/education certificates, links to my professional profile and other documentation if required.Could you please convert my request into a private support ticket and let me know what documents I can provide for manual verification?I am an English teacher based in Ukraine and would be very grateful for your cons

Dear Miro Team,My name is Anastasia, and I am a private English tutor based in Ukraine. I was told that Miro may provide free access to the platform for Ukrainians who are currently in need of support.Due to the difficult situation in my country, I am unfortunately unable to afford a monthly subscription at the moment. I would be very grateful if you could provide me with free or extended access to Miro, which I would use for my online tutoring sessions.Miro’s interactive boards would allow me to make my lessons more engaging, organized, and enjoyable for my students and help me create a comfortable learning environment.Thank you very much for your time and consideration. I would truly appreciate any support you may be able to offer.Kind regards,Anastasiia

Dear Miro Support Team,I hope this email finds you well.First of all, I would like to express my sincere gratitude for the incredible platform you have built. Miro is truly an outstanding tool that has become indispensable for my work. The interactive features and the seamless user experience make it the best platform for visual collaboration.I am writing to you because I am an English teacher currently living and working in Ukraine. As you know, we continue to face significant challenges due to the ongoing war. Despite these circumstances, I am dedicated to providing high-quality education to my students, and Miro is a vital part of my teaching process.I currently have an active paid subscription. However, I recently learned that Miro offers support programs and free access for users and educators based in Ukraine. Due to the current situation, it has become financially difficult to maintain a paid plan, but I cannot imagine my lessons without your tools.Could you please assist me in

Hello Miro Team, My name is Natalia, and I’m an English tutor from Ukraine. I use Miro to create interactive materials for my online lessons. I wanted to ask if you offer any free or discounted plans for Ukrainian educators. I would really appreciate the opportunity to use more of Miro’s features to support my students. Thank you so much for your time and consideration! Best regards,Natalia

Hello Miro Community / Miro Support,I need help recovering several Miro boards that have disappeared from my account.I am a teacher and I use Miro to create and store teaching materials, including lesson plans, class activities, information, images, and other resources.I use my personal Miro account with the email address anabelensociales@gmail.com. I had more than 10 boards in my account.I used these boards regularly until July 2026. I then went on vacation and did not log into or use Miro for approximately one month. When I logged back in today, I discovered that several of my boards were no longer visible.The situation is: I am logged into the same Miro account I have always used. My email address is still associated with my account. I can still see 4 boards. Three of them are recent boards that I actively used until July 2026. I can also see some older boards from 2024 and 2025. However, several boards that I created and actively used during 2026 are completely missing.

Dear Miro Team,I hope you are doing great.My name is Mariia, and I am a French teacher from Ukraine. I am reaching out because I understand that Miro provides support to Ukrainian users affected by the war, including access to free subscriptions. I would be very grateful if I could be considered for this support.I have been teaching French for the past four years, and recently Miro has become an important part of my teaching routine, because it is a tool I can really rely on. However, my students require multiple boards, and a few days ago, I learned about your program and decided to reach out.I would greatly appreciate it if you could consider my request. Thank you very much for your understanding and support for Ukrainian educators.Best wishes,Mariia

Hi everyone,I’m unable to edit my project board under the free plan.  It states that I’ve reached my 3 board limit, which I haven’t...this is my only board.  Does anyone know how to fix this?

My company had a paid account that recently expired and we lost our boards. We are unable to restore our purchase because the owner of the board does not work for our company anymore and we cannot get into his account. Is there any way we can get our boards back under a new email account? 

Recently I experienced som problems when importing flowcharts from Lucidchart to Miro. All lines dissapear when import is done as well as the title och the swimlanes. Thias has not been the issue prior to August 18th. I really don’t want to add the lines manually (it’s nearly 30 flowcharts). I would rather come up with a solution to the problem. Have you experienced and solved the same problem?

Hi!I have a situation. When someone creates a new Space, if the person marks this space as private, not even Company Admins know that that Space exists. Because it does not appear in the navigator.Any ideas?

Dear Miro Team,I hope you are doing well.My name is Valerie, and I am a volunteer English teacher from Ukraine. I am reaching out because I understand that Miro provides support to Ukrainian users affected by the war, including access to free subscriptions. I would be very grateful if I could be considered for this support.I have been teaching English on a volunteer basis for the past two years, and Miro has become an important part of my teaching routine. I use it every day as the main platform for my lessons, and it has genuinely become a tool I rely on. However, I have recently started running out of space. My students require multiple boards, while I am also studying at the same time, so my budget is currently a little tight. Given the current situation, paying for the subscription would be quite a challenge for me right now.  A few days ago, I learned about your program and decided to reach out.I would greatly appreciate it if you could consider my request. Please let me know if y

Dear Miro Team, I am writing to you regarding the subscription plan. I have been using your wonderful platform I guess since 2023 or earlier. I've been enjoying it for all this time and was amazed how your team’s progressing and upgrading all the functions and I assume it's perfect for me. I wholeheartedly recommend it for all the newbies in the area of teaching and my students use it with a great pleasure. As a Ukrainian, I found out from my colleagues that Miro provides free access to subscription plans for Ukrainians. So I would like to know what I should do next and how to get those perks.  Thank you in advance for your answer! Sincerely,Valentyna Pozhydaieva

Hello,I am a teacher at an accredited public secondary school in Poland. I would like to apply for the Miro Education Plan, but my school does not provide teachers with institutional/educational email accounts.The Education application form requires an “Educational Email” and does not allow me to proceed using my personal email address.According to the Miro Education Plan documentation, applicants without an educational email may provide proof of affiliation with an educational institution. I can provide documentation confirming my employment at the school.Could you please convert my case to a support ticket for manual verification of my Education Plan eligibility?Thank you.