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9212 Topics
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Ulf01New Here
posted in Ask The Community
My board but no access

I have, due to separation of job, consulting mandates and other projects, worked with different email addresses (different accounts) for using miro. Last summer I have created 2 large boards for myself which I haven’t used since then. Now I struggle to open them again. I am not sure which account this was about and the boards are not shown in miro anymore. I managed to retrieve the links to those 2 boards but when trying to access them the message is that I am not the owner (with that account). So, I request access and get the massage “Request has been sent” but on none of my email accounts I get this request message. How can this happen? Where are these requests being sent to? How can I claim ownership and open my boards again?

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Eca
Mironeer
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Chandra Sekhar TBeginner
posted in Developer platform and APIs
how to create clickable button / shape in miro frame

Hi, we want to use Miro board for online course where on click of a button on a frame should execute script. May i know if this is possible in Miro i.e adding a clcikable event on a shape

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Eca
Mironeer
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Hester HoulihanNew Here
posted in Ask The Community
Cancel subscription - cant access my profile

Hi I wish to cancel my subscription. I try to go into my profile but it just opens another browser window and asks me to log in again. I have tried logging out and in etc. Help!

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Eca
Mironeer
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tomoyoNew Here
asked in Developer platform and APIs
fullLicensesPurchased value in Get organization info API and full license in Get organization members API

Hello, We use “fullLicensesPurchased” value in Get organization info API to get total number of paid license in a org. And we use “license=full” param in Get organization members API to count the number of paid license allocated to users. However, we found the case where total of “license=full” members are greater than the value of “fullLicensesPurchased” in some of our customers Enterprise account. If anyone know the reason of this mis-match, kindly let me know.

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William Bishop
Mironeer
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Veselin ZashevNew Here
asked in Ask The Community
Using Miro for Collaborative Group Work in the Classroom

Hi Miro Community, I'm a teacher and I'm interested in using Miro to facilitate group work in my classroom. I'd like to divide my class into 5 groups and have each group work independently on their own boards, without being able to see what the other groups are doing. Once the groups are finished working, I'd like to be able to make the entire board visible to everyone. Is this possible in Miro? If so, could you please provide me with some instructions on how to set this up? Thank you for your help! Sincerely, Veselin Zashev

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Eca
Mironeer
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Yemen ThaiBeginner
asked in Ask The Community
Cannot lock a mind map

I am a paid user, but cannot lock a mind map. I can lock individual items in the mind map but not able to lock the entire map. The lock option appears for me, but nothing happens when I click on the padlock icon. Thanks.

5474
Eca
Mironeer
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KimKlemkeNew Here
asked in Ask The Community
Team Admin cant delete team Members

Hi everyone, I have the question on how to delete users as an admin. i am a team admin (showed in the list of active users- and I am the only one). But I am unable (no three dots available to delete all other users) to delete users. I just saw that I am obviously (With the same email address) a member and a Team admin at the same time… The fact is that I created this space and I want to keep it with my crowd. What to do?

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Robert Johnson
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aschumaNew Here
posted in Ask The Community
Miro Embed for Confluence Plugin - for Confluence DC 9.2

I was checking the details of the Miro Embed for Confluence plugin on the Atlassian Marketplace (https://marketplace.atlassian.com/apps/1217530/miro-embed-for-confluence/version-history) and noticed that it doesn’t specify whether the plugin is compatible with Confluence Data Center 9.2.x. Can anyone confirm if the plugin works with this version of Confluence? Thank you in advance for your help!

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Roo MacNeillNew Here
posted in Ask The Community
Automatic post age-timer display

Im looking for a method to have the age of a ( most likley sticky note but could be images ) displayed along side the item. Dealing with a lot of contributors on time sensitive boards, where if an update is expected in 2 days and it takes 3 that will mess with scheduling. But it can be tricky to constanly check the age of posts to ensure they are all within the time limit. Having a timer or age counter that would easily show postA is 1 days old postX is 3 days old so i can focus down on catching the outliers would be insanely helpfull Also being able to add a countdown timer for a deadline such as 1 months from now not only hours would be amazing I have found this which seems to solve my needs but its not appearing on the marketplace so need to see if its no longer an option, is there a better option or any inhouse ways to do this im missing https://github.com/mtreinik/miro-day-counter

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Calm Coding NinjaNew Here
asked in Ask The Community
Manually manage "View only" boards

Hi, I have Miro free plan. I would like to be able to manage the boards and make them view only by myself. The current behavior where the last board becomes of you only after the limit of three is very annoying and impractical. Is there a way to manually move the board to view only?

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Robert Johnson
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JSchultNew Here
asked in Ask The Community
Lost Access to own Table

Hi, after the holidays I lost access to a table I created in my own board. The table is greyed out and there is a text saying “You do not have permission to view this data”. This does not make sense to me, as I am the board owner, created the table myself in this very Miro-Board. When I click on “Request Access” no Email is sent to my Mail-Account. Is there a way to recover access to the Table?

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Arailym NurtayevaNew Here
asked in Developer platform and APIs
There are difficulties logging into MIRO

There are difficulties logging into MIRO. Every time I log into the program I have to take a survey. Why? I'm attaching an example

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Ciara GiblinNew Here
asked in Ask The Community
Tables stuck on loading

My tables have stopped loading when I switched from working at home on my own computer to my work laptop in the office I have tried the following: Restarting PC Hard refreshing the page Clearing my cookies/cache Log out and log in I can still access my boards and the rest of the info on them but I can’t load the tables which have my timelines and strategy breakdown for the year.

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Eca
Mironeer
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Joan SeamsterNew Here
posted in Ask The Community
Disappearing Sticky Note Colors

The text of the notes is still there, buy the background color had disappeared. I just reset the colors, and they have again disappeared. NEED HELP

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Eca
Mironeer
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Adiyana FordBeginner
asked in Ask The Community
Export to PDF issue

An error keeps popping up saying the “This tool is unavailable on the board”. I have previously exported a frame before so i was wondering how i can get that to work now. I am the owner of the board and i have the same plan that i used the last time i exported a frame.

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David BurgosNew Here
asked in Ask The Community
I lost acces to my organizational account

Hi! i need help to recover a miro board. The account that i was used in my university career was deleted. Can i do something? I can use other email but i need the infoo :(( Thanks

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Eca
Mironeer
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GennadiyNew Here
asked in Ask The Community
How to toggle zoom?

This may be a Wish List item but surely this has come up before - I can zoom to a selected item using Alt-2, but is it possible to zoom back out just as quickly? Ideally hitting Alt-2 would toggle it back to the previous zoom level, but I can’t find any way to do that and have to resort to using the mouse wheel which is slow and tedious. Using Alt-1 isn’t an option either as it loses the current position and forces more mouse wheeling as well as panning.

283
Eca
Mironeer
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HenniPenniNew Here
asked in Ask The Community
Missing board while using the free version

heyhey, my worst nightmare is here! i have an important question and really looking forward for someone could help me! i am using miro for a testing purpose. in december i was creating a new board (i know the free version is limited to 3 boards) and used it in a kickoff meeting. the free-settings allowed me to create a new board, all settings were correct and the kickoff went well. all good until here! now, in january, i want to have a look on the board again to check some information- but all is gone. after the first shock i thought there is no problem, because i found the specific board-link i shared with my colleague. but the link want me to ask myself for the access request- but no request was sent to my mailing adress. same with my colleague, who tried the same way, but no mails in our mailboxes. i don´t get it why the link is still vaild but forces me to ask myself for access?! and then nothing will happen. i had a look in the trash bin, but because i didn´t delete anything, the

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Larry TampkinsBeginner
asked in Ask The Community
Roadmap Planning Template - Milestones

Does anyone know how to delete/remove milestones from this timeline view? adding is very easy - you just click and a new one appears, but deleting them appears to be impossible?

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Michelle MeadeNew Here
asked in Ask The Community
Does Miro AI enable users to export images as .SVG files?

Hi, I’ve created a flowchart with Miro AI and want to export it as an SVG image. Is that possible? The only export options seem to be JPG or PDF. Any advice would be welcome. Thank you!

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Glenn ShuksterBeginner
asked in Ask The Community
Can separate nodes in MindMap join together to one node

MindMap is great, however I could not see a way to join individual nodes together. (see image) Is that possible?

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Sebastian FrischBeginner
posted in Ask The Community
Timeline problem

This image shows on my timeline and I dont know how to get my data back. Anyone has experiences or Ideas what to do? Thanks for the help! Sebastian

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Rehan SaiyedNew Here
asked in Ask The Community
Restore .rtb file from one account to another

Hi, I worked on a project with client, on their paid Miro account, and have downloaded the backup in .rtb file. Now I want to open/import those .rtb files in my free account. How do I do this as pointing to .rtb file on my local drive from ‘upload’ toolbar on left doesn’t work restoring the file. Thanks, Rehan

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cosmicBeginner
posted in Ask The Community
Everything on my whiteboard is BLURRED!

I’ve just started using Miro and have noticed that whether I’ve zoomed in or out, everything is blurred. I’m on a PC. I have a good graphics card and can play high res games, so the problem is definitely not at my end. Please help.

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Samuel van LeeuwenNew Here
posted in Ask The Community
Email Login Link

For some reason every time I want to login in to Miro it send a login link through my email whereas my colleageus can just login directly using their details. Why do I have this extra step?

321
Eca
Mironeer
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