Questions & Ideas

Hello Miro Team!My name is Yana, and I am an English teacher and online tutor from Ukraine.I use Miro regularly to create interactive lessons and teaching materials for my students. As an independent online tutor, I don't have an institutional educational email address, so I cannot apply for the Education Plan through the standard application process.I would like to kindly ask whether Miro currently offers any free access, premium upgrade, or special support for Ukrainian educators.Thank you very much for your support and consideration.Best regards,Yana

Ended Dear Miro Support Team, I am writing to express my deep frustration regarding your billing system and the lack of support I have received so far. I attempted to cancel my subscription immediately after the free trial ended, but your system did not allow me to do so due to a failed payment. Since then: I have not been able to cancel the subscription. I cannot remove my payment method. Your support has ignored my previous messages and only sent generic help center links — which I have followed without success.  The system keeps showing this error:“Subscription failed to cancel – Outstanding invoice payment has failed.” This is completely unacceptable. I should not be locked into a subscription I do not intend to use, especially when payment could not even be processed.  I am demanding the following actions immediately:  Cancel the subscription linked to my account. Remove my payment method. Ensure no future charges will be attempted.  If this issue is not resolved within 24 hours,

I upgraded my plan and I paid $16 per 1 user and 100 AI credits now, however they still haven’t been applied yet. I am not able to use them and piad functions on Miro board. I need you to check this please.

I am having issues accessing a board I had created. I was supposed to have meetings today to show it to my manager and one this afternoon to work on it with a colleague. I have a free plan so limited as to what support I can get from MIRO.  Dashboard loads very slowly. Existing boards/flows don't load. New boards don't load either. Loading screen gets stuck around one-third. Chrome and Edge have the same problem. Incognito makes no difference. I’ve logged out/in and changed your password. Office IT person could not access the board I have made from his laptop either Don't use a VPN. Concerned about whether the existing flow/data is safe.   Dashboard → slow but accessibleExisting board → won't loadNew board → won't loadChrome → won't loadEdge → won't loadIncognito → won't loadDifferent laptop → won't load I’d be grateful for any help.  Charlotte

Dear Miro Support,I am contacting you regarding a serious billing issue with my Miro Business subscription.I signed up for what I understood to be a trial and did not intend to continue with a paid annual subscription. I did not knowingly authorise a $240 annual charge, and I did not make meaningful use of the paid subscription.I have now attempted to cancel the subscription through my Miro account. However, Miro is preventing me from cancelling because of an outstanding $240 invoice. The cancellation screen specifically states that the subscription cannot be cancelled because the outstanding invoice payment has failed.This has placed me in an extremely difficult financial situation. Miro continues attempting to debit my account, and these repeated failed payment attempts have already resulted in approximately R250 in bank charges being deducted from my account. I do not have the financial means to pay the $240 invoice.I am therefore formally requesting that Miro: Immediately cancel my

Honestly, I’m deeply disappointed with this latest update. I’ve been using Miro for almost 3 years, but these recent changes have made daily work incredibly frustrating.Key issues: Dashboard & Folders: All custom cover images have disappeared, and folder views are now locked to a "list" layout. This completely breaks visual navigation. Toolbar & Hidden Tools: The main toolbar now permanently pins 4 tools that are barely used in daily workflows. Meanwhile, core essentials—like Text, Sticky Notes, and the Pen—are hidden. Having to constantly open menus to hunt for basic tools severely slows down the workflow. Missing Essential Features: Instead of breaking working UI elements, it would have been far more useful to add native audio uploading directly onto the board, without relying on third-party apps. This update creates unnecessary extra clicks and friction. It's easily the worst update in 3 years. Please give us back customizable toolbars, standard folder views, and focus o

I have turned on Align Objects from Preferences however it’s not showing on my Tool Bar ?

if I dont use the miro desktop app it will sometimes go completely blank and I have to restart the entire app.is this a known bug and if so is it being worked on?i can restart the app and have it work fine but its annoying to do so.  

I am trying to give ChatGPT Edit permissions when it comes to Miro. It can Read ok, but not make changes. This persists between my chat strings and the Try Now string in the Miro plugin window in Chat.  I hope this screenshot gives enough context. I am only on the Free plan for Miro currently as well. 

I saw this video on how teams use Miro to build integrated campaigns. Does anyone know if there is a template within Miro that I can leverage for this or any other advice they can share on how they visualize their integrated marketing campaigns  

I tried several times to make sure my Claude design prototype is saved on a Miro board once I have created it but when I reload the board it says “The linked item has been deleted from this board” I tried saving the board but still it wont work.

Hi, I’m new to Miro. Wanted to delete an accidently created team with a board but after that something had crashed and now I cannot do anything either in the Board panel or in the Profile settings. All the buttons disappeared, I can’t search/change the team and when I’m trying to access my profile it says “That page can’t be reached”. The problem looks the same both in Web and App versions. Could you help please?

I have imported some SVGs ans saved them as a shape pack. When I pull one onto the board, it places the text underneath the image. I’d like the text to be displayed in the middle/center horizontallt/vertically as a default. I can’t even manually change the location of the text. Please advise on how this might be achieved.

We have been receiving phishing emails coming directly from miro that link to miro boards that contain malicious links.I’m try to contact support so I can share the screenshots and information with them.

Hi everyone,I was recently charged around 96 usd for a Miro subscription, but my account is still showing the Free plan and I don't have access to the paid features.Has anyone experienced something similar?I would like to get a full refund, since I was charged but the paid subscription does not appear to be active on my account.I have already contacted Miro Support about this but I am afraid I won’t get a refund... 

I’m working on a board an it keeps pushing this AI Prototyping feature I do not want. I want to draw a connecting line between two shapes but it won’t let me.Its beyond effing annoying and I want this turned off permanently!! 

Previously in Miro, when pasting a website link, Miro would grab preview information from the page and display this in a small box panel.Discussed in this thread:When you paste a website in Miro, what determines the information displayed. | Miro However now, when I paste a link, the preview is not created any more. The link just displays as a plain text only hyperlink. Why did the previews stop working? These were great for research, collecting links and URLs, etc. It is much harder to organise and visualise the text only links. Can this automatic functionality be restored? I don’t want to have to manually take screenshots of each site. Also the description and image pulled through was better than a screenshot.

Hello Miro Team,I am an English teacher from Ukraine, and I have been using Miro as a valuable tool for my lessons and collaborative learning with my students.I would like to ask whether there is currently any possibility for educators from Ukraine, including independent/private teachers, to receive free or complimentary access to Miro.Miro has been incredibly useful for making my lessons more interactive and engaging, and I would be very grateful if you could let me know whether I might be eligible for an Education Plan or any other support program available to Ukrainian educators.I would be happy to provide proof of my teaching activity or any other information you may need to verify my eligibility.Thank you very much for your time and for supporting educators. I would greatly appreciate any help or guidance you can provide.Best regards,Yulia

Team Admin no longer works at my company and did not switch user roles prior to leaving. I am currently just a Member on the free team and need to switch my account to Team Admin. I cannot contact support due to being on a free plan. How can I switch the Team Admin then?

Hi! I have tried on two separate occasions now - when sharing my boards with guests and granting them editing permissions - they click on the link and the board only offers them ‘commenting’ rights. I keep updating the permissions and still no luck. I am on a business plan and have not experienced this problem before up until 2 weeks ago!Please help!!!!Nicole

Hi, is it possible to download the board backup via the API? I've looked through the reference and I didn't see anything. Did I overlook it? Is it possible?   Where could I make such feature request?

Hola, hace un poco más de un año hice un tablero con información muy valiosa y ahora que quiero verlo doy link al enlace y sólo me aparece el menú de inicio de mi Miró pero no me aparece el tablero.Este es el enlace: https://miro.com/welcomeonboard/VktPa0l2OS9XOVNPNHJOUXFOQzRGNFpaTWc1MGl6YmNFd1dRVHNYV1pTSzNvMWRlcEl4RVBzaVhadVpzZFJ4SzV0ZFZUQXY4SkpqRTBDWmRxakNKOTYvUy8rWHoyY1pNU1piMzNNdFc0T2VObm1rRHdvMm9WdDRTZy81MGY2TDJnbHpza3F6REdEcmNpNEFOMmJXWXBBPT0hdjE=?share_link_id=909467203215 Agradezco me ayuden a recuperarlo! 

Hi! While I was trying to fix the framing on a PDF export, I tried creating a frame and all my images disappeared. Above the image of a PDF I got to export before and then the way it looks after the frame creation. I tried looking into the History but there’s nothing that fixes it. Is there anything I can do to save this one? Thanks in advance.

Hi, I have a business subscription for 1 year taken on 10th June’26 but it shows as expired. Could you please help resolve the issue. 

As an Enterprise Admin I was always able to reset the 2FA of users after they requested it but it seems an additionnal step is required now as I get the following message: In english it translates to :Impossible to reset 2FA. Make sure the user domain has been verified (it has not) OR that the user has requested à reset (which he has, as I’ve received an e-mail) It seems, the OR has changed to a AND which was not the case beforehand and from my understanding is a business decision to ensure every user using the same Domain name have a payed licence… Could anyone confirm if its a BUG or a “Feature” ? In any case, if it were a Feature, I would probably have to look for alternative solutions.