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Lost access to Email account

  • September 18, 2026
  • 1 reply
  • 7 views
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Dear Miro,

 

I recently lost access to my email account, which was deleted. I am unable to access the magic link sent to sign into my Miro. I have requested for help since Wednesday and no one is getting back to me. I have been chatting with the AI for solutions, but it keeps telling me to wait for my request/ticket to be reviewed by a person, which has not taken place yet. May I know how long is this wait going to take? I am un urgent need for the boards created in my educator account. Please advise and thank you for your assistance.

    1 reply

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • September 18, 2026

    Hi ​@ashton teh, thanks for following up. I understand how urgent this is, especially since you need access to the boards in your Education account and no longer have access to the email address associated with your Miro account.

     

    Since you’ve already submitted a request to our Support team, please bear with them while they work through the current high volume of tickets. The team is doing their very best to review and resolve each case as soon as possible, but this means responses may take longer than usual.

     

    I’m afraid I can’t provide a specific timeframe for when your case will be reviewed. Please keep an eye on the email address you provided for any updates from the team.

     

    Thanks for your patience and understanding!

    Eca :)
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