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Question

Critical account access issue — company boards inaccessible and Support ticket unanswered

  • September 17, 2026
  • 1 reply
  • 14 views

Our organization has a critical account-access incident affecting multiple production boards.

The Company Admin / Team Admin account is inaccessible, while board access requests are still being sent to this account.

We have an open Support ticket but have not received a response.

This is affecting multiple employees and daily operations.

Could someone from the Miro team please help escalate our existing ticket?

Ticket #1030033
Ticket #1030036
Ticket #1029797
Ticket #1029783

1 reply

Eca
Mironeer
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  • Mironeer
  • September 17, 2026

Hi ​@Ilmir,

Thanks for following up. I understand how important it is to regain access, especially since this is affecting multiple employees and your day-to-day operations.

 

As you already have tickets with our Support team, please bear with them while they work through the current high volume of requests. Your cases are in the queue and will be reviewed as soon as possible. 

 

Please avoid sharing any additional account or personal details publicly here. If the team needs any further information, they’ll let you know through your ticket. Thanks for your patience and understanding!