Questions & Ideas

I am using frames to create a presentation.  The problem is that whenever I shut down the Miro board and then come back some of the frames have randomly changed order in the presentation.  This is in the frames dialogue box that opens.  Some of the frames just show up in a new order.  Has anyone seen this?  Do you know how to stop it?

I am tired... From the past 5 days, I was building a detailed pitch deck for my today's meeting, and yesterday night when I opened it just to check if everything was good, I saw everything was deleted and I panicked at that time. Then I went to the board → history and undid all the work and re-arranged the whole presentation again, which took me hours. Now I woke up and saw it got deleted again. What is going on? I have to restore it again from history, and now it's just dozens of messy versions. Can the Miro team restore my exact board? I can give the exact timing and name of it. Board name: Senne Jackson (Planning)Timing when it was good: Around 5:05–5:10 AM, GMT+5 I have a meeting in 50 mins... Would highly appreciate it if they can fix it.

I'm having trouble with the Jira Card integration using the "End Date" field from Jira to create an accurate (and sync'd) timeline using the Timeline Table. The Start Date field works as expected, but End Date does not. I have checked and seem to have the exact same configuration and permissions for End Date as they are for Star Date so I can't figure out what the issue is.  Error messages is:"Failed to update integrated cell value. The required fields to update this information are missing from the Jira issue screen. Please contact your jira administrator to update the screen configuration." Screenshots below:Any help is much appreciated!

all elements disappeared

I lost access to my account and my boards. I can log in a view other team mates, but mine is gone. There were years in which I didn't use it, but now I want to use it, it is gone.

Hello, dear Miro team,I hope this message finds you well.  I am an English tutor from Ukraine. I’ve been using this platform and I have recently learned about your generous initiative to support Ukrainian users by providing free access to premium Miro plans during this difficult time. I would be truly grateful if you could consider granting me access under this program.  Thank you very much for your understanding, support, and kindness. It means a lot for all of us.Warm regards, Katherine

I’m using the Miro iPad app with a free team workspace.  Miro AI seems to be enabled as I have access to the AI features when I tap on the icon.  I trialled some of them a few days ago so I have access to AI features.  The app is fully updated.  However, the Stickies Capture feature does not appear in the toolbar with I tap the plus sign.  I’ve confirmed I am in a team workspace and not a person one.  I’ve tried the obvious things of restarting the app and reinstalling it.  When I checked the AI settings on the Admin Console.  The only toggle available is the “use data for Miro AI improvements” which is turned on - there were no other options related to Miro AI features there.Can anyone help me with what I am missing as I understand the feature should be available even for free account.

I have received a payment notification from the Miro Team via Google email (invoice) and a payment confirmation from the bank.However, it seems that my associated account has not been activated with the one-month subscription plan.What should I do?I log in using my Google account: [REMOVED]  

I can’t play the videos and audio files embedded from Drive. I was able to do this before, but the problem started around 3–4 days ago. I’ve seen others running into a similar issue too. So I’m wondering — is there actually someone who listens and can be helpful with this kind of problem?

Hi Miro team,I hope you're doing well.I'm reaching out to let you know that we recently canceled our annual subscription, which was automatically renewed in May. We made this decision because the platform has not been meeting our needs as expected over the past few months.Since the cancellation happened shortly after the renewal, we would like to ask if it’s possible to receive a partial refund for the amount paid.Thank you in advance for your attention. I look forward to your response.Best regards,Ensina Brasil.

Fiz uma assinatura mensal, e inclui uma pessoa no meu time, no caso paguei por duas assinaturas numa só.Agora preciso cancelar essa assinatura, para a pessoa do meu time, fazer uma assinatura isolada da minha, ou seja , individualmente.Ao tentar cancelar, também dá um aviso que minha conta será excluida apos o cancelamento. E nao posso perder os trabalhos ja feitos e salvos.Alguem consegue me ajudar com esse cancelamento ?minha conta paulodicastro@hotmail.com

Hello, it’s us again, people from Russia who have been experiencing issues with Miro loading. Miro team hasn’t provided any information on the topic whatsoever, though for many of us the work efficiency depends on the docs we’ve kept on Miro boards. I personally have sent HAR logs to the support team, nobody has reached to me. It all simply seems as if clients from Russia were non-existent for Miro (but we - clients - do exist, at least for now).Any updates at all, please? 

Hello, the issue with accessing the Miro site is going on, it doesn't load at all, and I've been experiencing that since 12th June, it's very crucial and urgent now. Do we have any chance to improve the situation?

Hi, we have some roadmap info in a table/timeline view in our Miro spaces (screenshot e.g. attached).  I now want to integrate this with our PM tools either Wrike or Monday.com.  I can find videos on how to join the two tools, but they seem to be to join Miro cards to them.  We don’t want to have to re-do all the items in the table/timeline as Miro cards, so could someone please let me know if it’s possible to join this table/timeline view of activities?Thanks very much, Emma :)  

"Miro" doesn't work.Endless loading.The problem has been going on since yesterday (10.06.2025)I work from Yekaterinburg, RussiaI saw that many people have this problem. Will it be fixed? Or can I forget about this service?

Hello,I’ve been trying to access my board for almost 24 hours now, but unfortunately, it won’t load. All I see is an endless loading screen.Could you please help me resolve this issue? I would greatly appreciate your assistance and a prompt response.Thank you in advance!

Hello everyone,I’ve lost access to a Miro board and need help recovering it. Here are the details: Original link: https://miro.com/app/board/uXjVIzm9ghs=/ When I open it, I get “Board does not exist” (it may have been deleted or never existed). I’m on the Free Plan, so I don’t have version history or paid features. Steps I’ve already tried: Logged in with the correct account (Google) Switched between all my Workspaces/Teams—no sign of the board Checked the Trash (https://miro.com/app/boards/trash/)—it’s not there Cleared all filters in my board list—still nothing Pasted only the BOARD_ID into a “clean” URL (https://miro.com/app/board/BOARD_ID/)—no change I didn’t export a PDF/PNG beforehand, so I have no local backup. Does anyone know how I might restore this board? Could a moderator or Miro staff check the internal backups and help me recover it?Thank you very much for any assistance!  

Hi there,it happens a couple time, and I wanted to report this behavior which is frankly not userfriendly.I don’t know why, when I click on one of my “space”, it jump into that space, and I have no quick button to get back to the overview of all of my “spaces”. Here is a screenshot: Where is the button to get backt to all of my spaces ? The “+”, or the “...” arn’t helpfull..This is the board with the overview of all my spaces thanks, CC

Spec’s: MacBook Pro, 16GB Ram, 15.3.2 (24D81) Miro: V0.10.90Problem: Why does Miro App load and function so slowly on my Mac? Opening the app takes 40 to 60 seconds, and opening a board takes 15 to 20 seconds. I use other apps like Figma and Notion, and they all work quickly — so why is Miro App (Not web) so sluggish? What can I do to fix this? Thank you 

This was asked 3 years ago "Is there a way to make the images one imports or download more/ less opaque. It would be interesting to have as a way to “see through” one image to see someone else collaborating on top and behind" has there been any updates to Miro to be able to do this?

I can’t play embeded youtube videos without entering focus mode. That also means that there is no way to play a youtube video in presentation mode. Have I understood this correctly? Ideally I would just want to be able to start the video by pressing the iframe but this does not seem to be supported, as far as I can tell. Surely there must be a way of playing a youtube video from presentation mode though?

Hi, Does anyone know the exact colour codes used in the ‘Comments’ widget on the Miro board.There are 5 colours - I’m after the exact red colour!How could I find this out?Is the Comments widget classed as a widget?Kind regards, Matt

hi, would like to check, in business plan, can I invite a member with Free license, instead of full license? 

Hello! Miro doesn’t work 3-4 days already. I’m from Krasnodar region, Russia. My work process suffers a lot.Can you help me with this problem?I see just such picture: 

Dear [Miro Support/Team],I intended to cancel my subscription before the end of the free trial period. However, I was unable to do so successfully, and the renewal was processed at around 12:00 AM on the scheduled billing date.I kindly request your support in canceling the subscription and ensuring that no charges are applied to my account.Thank you for your understanding and assistance.Best regards,