Developer platform and APIs

Hi!I need help with a board issue. Some shapes and content on my board have disappeared unexpectedly on my important work. I can only see the lines these diagram.I already tried the following troubleshooting steps:Reviewed board historyTested in different browsersCleared cacheNone of these steps brought the missing content back. Note: I have a Miro's free plan. Could you help me get the board view back?

Hello Miro Support Team,I hope this email finds you well.I am an independent language teacher from Ukraine, teaching Polish and English online. Miro is a vital tool for my daily lessons, where I create interactive boards, grammar guides, and vocabulary materials for my students.Given the challenging situation in Ukraine, I am reaching out to kindly ask if it would be possible to grant me free subscription access to Miro under your support or educational initiatives.Having full access to Miro free of charge would help me tremendously in continuing my teaching work. Please let me know if you need any confirmation or additional details from my end.Thank you very much for your time, support, and understanding!Best regards,Mariia Petrova

Hi,I am currently working on a client board and have been experiencing repeated glitches. I am now unable to access the board.Could you please advise what may be causing the issue and how it can be resolved? Should we continue troubleshooting the existing board, or would you recommend creating a new one?Thanks,Deepti

Whenever I clicked on a space, it showed me my boards and I was able to organize them alphabetically or by last-modified. Now the UI takes me directly to this window; I can see all my boards to the left but I cannot organize them at all. Help please. 

After signing in, Miro stays on the loading screen indefinitely on both mobile and tablet. And I am sure that it is not about internet. 

Hi, I'm Fernando — need help recovering a deleted boardI created and owned a board my team has used for months Today I found the board was deleted I understand only owners can restore boards, but I'm unable to do so myself I tried getting Business trial access to check the trash, but still no luck I checked other organizations/teams on my account and found nothing there either Is there a way to check who the current owner is, or get the owner's email, so I can follow up?Any help is appreciated — this is time-sensitive for my team. 

It appears that the Miro Labs Webhook Manager app has stopped functioning.I’ve already opened a GitHub issue on the repository, but I wanted to check with this community to see if anyone has heard anything about the current status of the app or its future support.The application's API endpoint no longer seems to be responding. Additionally, when the app is installed and run within a team, it fails and then disappears from the boards where it was previously available.Has anyone else experienced this issue or received any communication regarding the status of the app? Any information would be greatly appreciated.Thanks!

Hello,I use Miro to run live English lessons, and over the last few weeks my students have started seeing my boards rendered incorrectly. My own view is fine, but on their side images appear with the wrong size and the wrong crop. This did not happen before.Case 1: image sizeThe board contains around 40 small images (emoji-style icons and photos) that I resized manually. On my screen they display at the correct size and position. For one student, the same images rendered at their original, much larger size, overlapping each other and covering the text underneath. The text elements stayed in the correct positions, so only the images were affected. Screenshots attached: my view and the student's view of the same frame.   Case 2: crop and background removalI uploaded an image, removed the background and cropped it to keep only the object I needed. On my screen it shows correctly. The student sees the full original image, uncropped and with the background still there.This suggests that the

While duplicating a board and working on the duplicated board, I deleted a bunch of content and replaced it with content a copied in from another board. The deleted content has disappeared from the original board.I tried ctrl Z, it didn’t work. Then I tried going through the activity, but it only included activity from the board that the copied content came from.In trying to recover the deleted content I went back going back through versions and history, however the Board History only goes back to July 22. Today is July 31, meaning all work in that period has been lost. Please advise. 

For standard Miro Card items, the card details UI displays the following fields:Status Estimate Assignee Start Date End DateHowever, we cannot retrieve the Estimate value through either the REST API or the Web SDK.REST APIRequest: GET /v2/boards/{board_id}/cards/{item_id}The response contains fields such as: { "id": "3458764517517819000", "data": { "assigneeId": "3074457362577955300", "description": "sample card description", "dueDate": "2023-10-12T22:00:55Z", "title": "sample card item" }, "type": "card"}There is no estimate property or any related field in the response.

I received an email stating there were going to be changes to the object.id value returned from the /v2/audit/logs endpoint.  The value is changing from the numeric ID values of the board to the boardKey. The change is supposed to happen sometime after September 1st. Is there any official documentation for this change with additional details not included in the email?Specifically it would be helpful to know if this value will change based on when the data is retrieved or when the data is recorded.  

Hi we have a single Miro user that cannot embed Azure Devops ticket info into their Miro board despite Azure Cards being set at and Organisation level and the user is included in relevant groups both on Miro and Azure. It seems to work as normal for everyone else and up until recently it also worked for the user in question.  Any ideas as to why ?? Thanks Gary 

Enterprise plan. Using the board export API: POST /v2/orgs/{orgId}/boards/export/jobs (boardFormat: PDF) The job is accepted — HTTP 200 with a jobId. But when I poll: GET /v2/orgs/{orgId}/boards/export/jobs/{jobId} jobStatus stays "CREATED" and never advances to IN_PROGRESS/FINISHED.The /results endpoint returns 404 the whole time (expected, since the job never finishes). What I'm seeing:- A batch of 52 boards (a 50-board job + a 2-board job) both sat on "CREATED" for the full 15-minute polling window — 0 completed.- Reproduced by hand with curl on a single small board: created fine, still "CREATED" across repeated polls minutes apart.- Earlier the same day, identical requests returned "FINISHED" in ~30 seconds — so it appears to be intermittent export-queue degradation, not a bad request. Questions:1. Is there a known issue / degradation with the board export processing queue? Any SLA for job completion?

This is where I get stuckSo the Google Workspace account passkey I have stored in 1Password can’t be used in the Miro desktop app. I guess since there is no connection between the app and 1Password, but I feel there must be some way to solve this so we can move on to using passkeys instead of passwords — I think it’s time. :)Edit:If the Miro app were to redirect login to the default web browser (like some apps do) I don’t think there would be a problem since the web browser can communicate with 1Password. It works fine in Slack for example.

Hi,If I create a standalone card in a Miro board, I see a rich text “Description” area. However, if I create a card in a Kanban board (or related view), I see only a plain text “Description” field. Why is this?Thanks,NExamples:Rich text (stand alone card): Plain text (Kanban-based card) 

I'm trying to hide the comment indicators (the blue bubbles showing comment counts) on my Miro board when it's opened via a shared link on a mobile phone browser.I found the "All comments" filter dropdown in the Activity/Comments panel (with options: All comments / Mentions and replies / Show resolved), but this only filters which comments appear in the panel list — it doesn't remove the comment pins from the board canvas itself.I've read that there should be a "Show comments on board" toggle somewhere in the Comments panel settings, but I can't locate it — possibly because I'm viewing the board with "View only" access rather than as an editor.My questions:Where exactly is the "Show comments on board" toggle located in the current UI? Is this setting available to viewers with "View only" access, or only to editors/owners? If only editors can control this — does turning it off apply to everyone who opens the board via the shared link afterward, or is it a personal/session-based setting?

Hi, my team is using the table configuration that can also show a kanban board view but I can’t convert those lines to Jira Issues and even when I update the view to kanban, I don’t see the option to “convert to” for those cards the way I can convert stickies and the actual “cards” Am I missing something? I want to convert cards from kanban and/or table view into Jira issues but I don’t see that option.For clarification, I have permissions, am a Jira admin and can convert stickies and regular cards, but want to be able to see the option for the kanban cards and it just isn’t there…. Thanks!

I am working on Miro License automation where I need to get a list of inactive user's accounts and downgrade their licenses from Full to Free-Restricted. This automation needs to be done using GCP Cloud functions; however, I am not getting any API that can be used to downgrade the licenses. Please let me know how to proceed on this, I’ve gone through some threads that mentions downgrading licenses is not supported as of now. Is it available now or is there any roadmap related to this?

So is this a new feature or a bug?….. Cause basically how it worked before was - multi select, click out in empty or other object and it would unselect the previous selection and select that object. However with the shift selection it did work that way but now it just ONLY works like the shift selection where I have to do a drag selection to unselect or click on the empty canvas. I want it to just work how it did for the past 2 years how I have been using it which is just unselect upon selecting a new object unless shift selecting. 

Hi!! I would appreciate if someone could give me an example of uploading a new image with https://api.miro.com/v2/boards/{board_id}/images described (not completely) in https://developers.miro.com/reference/create-image-item-using-file-from-deviceIn fact, what I’m trying is duplicating an existing image in a board into a new one. Because its url is private, I cannot use it by speciffying its url so I’m reading its content and trying to upload it in the same way if it would be an image from device. Thanks in advance!!!

What is the problem of this "reCAPTCHA Token is Missing" Error keep jumping up when I send the share to other team member, and fail? I search this problem from Miro AI chat, and come back with some soution that I have tried, but all fail. I swith the wifi, VPN the network, change the brower, use the APP. I even found my colleague with his miro account has the same issue. What is this "reCAPTCHA Token is Missing" Error? 

Hello Miro Support Team,I am trying to build a small integration that sends new vocabulary entries from Miro to my messenger.I would like to clarify that I do not need access to Sticky Notes on the board.I need to retrieve the text from the Notes section that opens when clicking the “Note” button in the upper-right corner of the Miro board interface.The use case is the following:My English teacher collects new vocabulary words in this Notes section. I would like to automatically retrieve these new entries using an API and send them to my messenger for easier learning and review.Could you please let me know:Is the content from this Notes section available through the Miro REST API or Web SDK? If yes, which API endpoint or permission scope should I use? Is there a specific OAuth scope required to access board Notes content? If this content is not currently available through the API, is there another recommended approach for accessing it?Thank you for your help. 

Hi everyone,Has anyone else noticed that Miro’s vector export option has stopped working? Over the past few weeks, the export settings seem to have changed, and now I can’t export any boards in a usable vector format. I keep getting the error message ‘An error occurred while exporting the board. Please try again.’Has anyone found a workaround or solution for this? Any advice would be greatly appreciated!

Dear Miro Support Team,We are experiencing an issue with the App Metrics dashboard for our application, R-Adjuster, THE Palette, Super sticknote Manager .Even with a few existing installs and active users, the dashboard currently displays "No data to show" for metrics such as "Total installations" and "Customer account breakdown".Previously, around the end of May, these numbers were displayed correctly. Could you please investigate the cause of this issue and advise on the necessary countermeasures or solutions?Thank you for your time and assistance.Sincerely, 

Since 24th of June the integration between DevOps and Miro stopped working. Internal IT did all the necessary steps to do the announced upgrade.  It now seems to work for some users and for others not. But nothing changed on the user side. What is going on?