Ask the Community

Almost daily now when I make edits to my boards, I will create an object, type text, or create a connecting line from one object to another and then the action reverses/deletes as if I never did it. The issue is isolated to the single action I’ve done (i.e. it only deletes the exact 1 last action I did, not undoing multiple actions).A few details:Using a MacBook Pro 2020 with Ventura OS (up to date on version) Using Safari Browser (side note: Is Chrome better for using Miro?) Currently have a paid “Business” account. Is there a chat or contact I should reach out to for this issue? 

Hi all, I created a whiteboard wihout having signed up, i’ve come back to it and it says:  This board is lockedBoards created with Miro Lite are available for 1 week. Yours will be deleted in 4 days. Sign up for free to unlock it. I have signed up, but I cannot find it and if I come back to that tab it keeps saying the same thing and does not let me do anything else.  Could someone help me unlock it, please?

I’m stuck on loading screen, can’t access it from multiple browsers and from incognito mode. This is happening for the home screen, I can’t do anything with Miro.It happens also in the desktop app. No errors in the network tab, in console only a few warning logs:What can I do to fix the issue?

Hi. I’m a private tutor and give most of my lessons online. I’m thinking about switching to Miro, and I’m trying to find the best way of achieving what I’m looking for.As an example, let’s say I have three students, called Alice, Bob, and Charlie.I would want to create a folder for Alice, a folder for Bob, and a folder for Charlie.Every time I have a lesson with Alice, I would want to create a new board in the ‘Alice’ folder. Similarly for Bob and Charlie. (I imagine that creating a new board for every lesson would prevent lag).I would want Alice to have full access to all the boards in the ‘Alice’ folder (including editing permission), but I wouldn’t want her to have access to the boards in the other students’ folders.If I then acquired a new student called David, I would want to be able to easily create a new folder for David, without having to pay extra or modify my plan.Would this type of arrangement be possible in Miro? Which plan do you think best suits my needs?Many thanks!

I’m a Team Admin, but needs to figure out how billing was calculated. I suppose that there is some other team created which contains other people therefore we have more seats in the bill then in the our team. And looks like nobody knows who is company admin. I need at least to send email to his account to reach out. How that can be done?

Hi, I am trying to upgrade but clicking on the blue button Upgrade does nothing. Do you know how to fix it?

Hi, I am using a board for collaboration among students for a course I teach and all of the text on all of the sticky notes on the board has disappeared. I saw a few similar posts online and tried opening the board in a new browser, checking with students if they can see that text (they can’t), reviewing version history, and have yet to find a way to get that text back. It is not limited to one particular cluster of sticky notes - all of them have had their text disappear. I am using an Education Plan for Miro so I cannot contact support directly. Any help will be appreciated! 

[EMAIL REMOVED TO PROTECT PRIVACY]My student can’t open Miro from all devices

I can’t use any of my boards on any device… There’s definitely no problem with my internet connection but i just can’t work there. What should I do?

Even with a good connection, it doesn't work, the screen freezes on loading 

I received a bill for 4 seats when I didnt want them… Now i’m trying to change the team size so I dont get scammed again. But the website won’t load it.

I’ve always used the middle button/wheel on my mouse to zoom in and out of boards. With 10 minutes to go before a presentation I’ve discovered it now scrolls up and down the board instead. How do I get back to using it to zoom which is incredibly useful whereas scrolling isn’t?

Hello . I can’t upgrade my miro plan . When I pushed the button “upgrade” everything freezes. I tried to change browser , I tried to log out and log in, I tried to open miro on laptop, another laptop and phone but still it doesn’t work .

Why are the shapes I have entered text into not pulling in when I am exporting to Excel or using AI to create a document. the shapes do not show up as valid objects

Trying to upgrade my account but Payment method fails for a second day in a row.Also, cannot contact support ​​​​​, since support is only for Paid plans… Dead-end.

Hello, on a basic swimlane diagram, if I want to use columns to show stages in a flow, how do I create labels for those columns (not the swimlane ones)?

Hi!I had tried out the free business plan, and cancelled it. However, I was on the Student Plan and it has now locked my boards, including all of my team members boards.Every time I try to change the plan and downgrade, it won’t let me. We need our boards urgently for a uni assignment. How can I get back mine and my team members original subscription?

I am trying to solve the issue of not being able to Upgrade my account and I tried to remove people from my team, however I am not even able to do that. Clicking on Delete does nothing. Can anyone help please? 

Is it possible to upload a PDF version of a Visio process map into Miro so that the shapes convert to diagramming shapes? I know how to upload a PDF to a Miro board, but I’m wondering if there is functionality to convert that document type to the diagramming shapes (similar to how you can upload an Excel table and paste/convert to sticky notes).

Hello! I am using the Miro app on my iPad. The main dashboard opens normally, but when I try to open any specific board, it does not load — I only see a blank screen (no error message).I have already tried: restarting the app reinstalling the app switching internet connection (Wi-Fi / mobile data) enabling desktop mode / horizontal orientation  But the issue still remains. Could you please help me solve this problem?My device: iPad (write your model if you know it)Miro app version: latest from App Store Thank you!

Dear Miro Support Team,My name is Tetiana, and I am a trainer in Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial difficulties. It's also almost impossible and unsafe to provide offline educational trainings for Ukrainians right now. Unfortunately, I am currently unable to afford a Miro subscription, but your platform would be invaluable for my work. Miro is a very useful platform for education, and having access to it would help me and my students continue learning effectively.I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators during these challenging times.If this initiative is still available, I would be grateful for your guidance on how to proceed with the application.Thank you very much for your continued support of Ukraine.Best regards,Tetiana Goryslavetstati.goryslavets@gmail.com

Hi,I can no longer get any icon from the Images & Icons plugin. When using Iconfinder, I can see that the http response is successful, and even get some data but the plugin does not show any of it (follows screenshot): Any ideas on how to solve this issue?

Hey there MiroverseI have an educational licence, which i thought meant it was a full licence. I have recently created a project list and utilising the simaltaneous views. But for some reason, one view, the timeline view, keeps disappearing and when I try to recreate it, the system asks for me to updgrade. Is this a bug or a change in the system. I also realise this is probably two issues lol Any help or guidance would be greatly appreciated 

The entire platform is unusable literally until this is fixed. Can’t open any board

Dear Miro TeamAs many people here, I have the same issue with one of my boards. I use McBook, additionally, I also tried my iPhone and there it doesn’t work too. However, it works with the laptop with Windows. I have no idea, if there’s a connection between these facts, so I need your help.Best regards,Miro user