Ask the Community

I recently upgraded from my free mirro account to the education plan but mirro is still telling my that I am still only allowed three boards? I thought the education plan gave more oppportunity and ulimited or more boards? I would really appretiate the help. I also tried to make a new team other than the one im currently in for another class and the same thing happened where it said I needed to upgrade to a payment plan despite being on a educational plan. Is there  any way to fix this? or get into contact w anyone?

Is it possible to remove this blue Prototype button? It gets in the way all the time when working with small icons and opens a large popup when accidentally clicked. 

Hi - I’ve not been able to add a Frame to my Miro using keyboard shortcut F or the Frame icon from the Creation toolbar.  What I’m getting is a Screen.  Is anyone else having this issue?  

Good afternoon,I encountered a strange problem while working with Miro.In my project, I decided that I would work with A4 frames, so I went to the toolbar, selected the frame tool, and chose the A4 template. I thought that if I did this, all my frames would be exactly the same, which would help me later when exporting. But strangely enough, I was wrong. I noticed that they are constantly different, as you can see in the screenshot I uploaded. It shows two frames that I created one after the other within 20 seconds using the same A4 template.As you can see, they are not the same size, and I don't know why. Please help me solve this problem.Why is this happening and how can I fix it?I would really appreciate your response!Best regardsLeonid

Hi! My education plan is expiring, Miro sent me a link to renew it as I am still a student, however the link is not working!I saw tickets were created for users with the same issue, however when I posted about this some weeks ago, no one came back to me. Does anyone know how to contact Miro and get support?​@Eca ​@Robert Johnson ​@Miro Community Team I saw in others’ posts you were able to help. Could you or someone else come back to me please? I need help or risk losing all my boards!  

Hi team,I have signed up for a Miro to explore but the application is not loading have been trying from past 4 hours. Regards,Kiran SV

Dear Miro Support Team,My name is Nastia, and I am a Ukrainian English teacher. I recently subscribed to the Starter Plan in September, not knowing about the free educational plan for Ukrainian teachers. I just learned from other Ukrainian educators that there is free access to premium features for Ukrainian teachers, so I would love to take advantage of it as well.I would be very grateful for the information and guidance on how to set up free access to premium features for my profile and my students. Miro helps me create structured and engaging lessons and allows students to do their homework in an interactive way.I also want to sincerely thank Miro for supporting teachers and helping us teach students during such a difficult time for Ukraine. Your help truly makes a difference.Thank you so much for your time and support!Best regards,Anastasiia My email:nastiaradivilova8@gmail.com

HiI have just signed up to Miro and wanted to join my Team . I was given option to join up to three teams, I have selected one but it won’t allow me to sign up to any others ? Can I change the team I have joined? Thank you for any help!

I have a paid license. Yesterday I was able to embed a few Google sheets into my board. Then there was an outage and Miro wouldn’t load, and now I’m no longer able to embed the sheets.My Miro board and Google Sheet are both shared so anyone with the link can view.In the sheet I’m doing share / publish to web / embed tab, pick the tab I want to share, Publish.It shows me the iFrame code. I copy that info a document and add some additional parameters to control how it’s displayed:&single=true&widget=true&headers=false&chrome=false&rm=minimal&embedded=true" width="700" height="1000"  have tried removing sin

I  am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings. When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left. I have cleared my Chrome cache and tried Incognito mode...no joy. Anyone have a similar issue or proposed solution?

I have been trying to get a Miro education account to use with my students. However when using the following link  https://miro.com/contact/education/?ref=Educator it keeps showing that is uploading and nothing happens. Is this happening to anyone else? Thanks 

Hi!I'd like to create a process diagram with swimlanes. I would like each activity box in the diagram to contain the same set of custom data fields for analysis (such as who is responsible for performing that activity, what systems are used for performing the activity, what problems exist for that activity, etc)-- is this possible?Best,Marisa

How come? Can someone help please

Hi there,I recently published a board so people within my team could view the board, however now I’ve realised this isn’t necessary. Am I able to unpublish it?

how do i get the "copy of" auto text not to copy across from a frame - its irritating and time consuming removing the "copy of" text 

Hi, over the past hour, I am not able to get into the Miro app on my iPhone or iPad. It just stays on a blank screen with the Miro logo in the center. I am using the most up to date version of the app. I have also tried disconnecting from my WiFi and using data instead, which does not resolve the issue, so it does not appear to be a connection issue on my end. I have tried powering off/restarting my devices, which does not work as well. On my Window’s desktop (using the website version), I am able to partially access my board, but it takes ~10 minutes to load and pictures do not load. I do see on the Miro status page that there is report of a “user search degradation” issue. Is this related? Does this have to do with the AWS outage? Any timeline on the repair? Thanks for your help!

I’m trying to remove a licensed user from the team who is no longer an admin but I’m getting this error: 

This is not really for the community but for the ones managing Miro, if there is any...I created the account and has setup my credit card too. I want to modify the team size but can not. I tried to reach out to Miro team a few times without success. I tried to do it via the sales team email too but no answer. I had to reduce the budget on my credit card and a result the account will probably be closed. I wish there would be a real support team out there. 

Hi, I want to cancel my subscription to the business plan.I only used Miro for a university class; I don't need it anymore. Supposedly, I was able to cancel the subscription, but I'm worried about not being able to remove my card number. Could you tell me if I've already unsubscribed and won't be charged? Please help. This is what appears in my profile, under the billing tab:  It says the business plan trial expires on October 27th, and below it says "Reactivate trial." So, I won't be charged? My goal is to cancel it before I get charged, so I hope you can help me.P.S. English isn't my first language, so I'm sorry if anything I wrote isn't clear.

I want to delete my current invoice because I haven’t used my business seats. Also I couldn’t cancel my subscription without closed invoice paid. But invoice was my mistake and I immediately tried to fix it.Help me please in this strange situation))

Hi everyone! 👋Could you please tell me:1️⃣ Can I make calls from the mobile app?2️⃣ I’m on the Starter plan — can I still communicate with clients who are on the free plan?Thanks a lot! 🙏

Does anyone know if it’s possible to create prototypes in the newly launched version, but just makes the screens by hand rather than go through the step of prompting to do something that I’ll just want to completely change anyway? 

Hello, it is possible to create functional text input fields with the prototyping feature?

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I have two educational accounts (with institutional emails) as a teacher that will expire and i want to contintue to have access to the boards. how do i migrate all the boards to a free private account (with private email)? i would still like to leave the boards in tact for the institutions to access for their archives. thank you!