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Question

Not receiving sign-in link email – can’t access my account

Hello,

I can’t sign in to my Miro account registered. When I enter my email, I see “Check your email – we’ve just sent you a unique sign-in link,” but the email never arrives. I’ve checked Inbox, Spam, Trash and I still have full access to this mailbox.

Could you please check whether the sign-in emails are being sent and help me regain access? I have an important board on this account. I’m happy to verify that I own this email address in any way you need.

Thank you,

    2 replies

    • ptran
    • Beginner
    • October 13, 2026

    I’ve been trying to get help from Miro for 2 weeks.  Zero support.  My worry is now that I lost access (via email login) they will just bill me automatically

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • October 13, 2026

    HI ​@Полина 

    Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

    Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
     

    Eca :)
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