Ask the Community

I’m using an Ed Plan version of Miro, and am a Team Admin.  I don’t see Breakouts as an option in my boards.  Did this feature go away?  Is it only with Zoom?   I’m stumped! Thanks,Betsy 

 Hello everyone, we have previously used the "Education Plan" through a partnership. This partnership is now ending and we now have to upgrade to a different price plan, otherwise our account will become a free account with which you can have a maximum of three boards. Now two questions about the procedure: 1. Which price plan has the same functions as the Education Plan? (Free, Starter Business, Enterprise) 2. What do I need to consider when moving to a different Miro license? Will our boards be transferred automatically? It is extremely important to us that the boards remain in place smoothly, as some boards are also shared externally. Thank you very much!

Frames moved to the right part 

Don’t know why it is hard for me to earn badges because i need more than a normal person

Hi everyone do you know how to join Canvas ‘ 24 Community Referral challenge for a chance to win up $3,000 

notes problem 

What is that option called? How to turn it off? How to turn it on? I had this option before - it turned itself on. And then disappear. I want to keep it, but I want to have control over it too. So, please help ;) Here is short video I recorded that showing the feature: https://streamable.com/gijti6  

Dear All, Despite having deactivated the email notifications from the user settings profile, as a MIRO owner it seems I can’t prevent the automatic email notifications to my email address. Is there a way to stop emails about every comment someone is entering in the MIRO?

Hello everyone,  I had a Free account (3 boards) which opened with my personal (hotmail) e-mail account. Today I applied for and obtained an Education account, as I work for a university. Somehow I now have two team profiles, but both profiles feature my university e-mail. I want to get rid of the old one, but ensure its boards move to the Education plan account. So far, I have not found an intuitive route to figure out how to do this. Might anyone be able to help? Many thanks!!Mila

 I am writing to request a refund for my recent subscription charge, as I had intended to only try the trial version.As a student, I was excited to explore Miro's features for my academic projects. However, I tragically forgot to cancel before the trial ended, and I am now facing an unexpected charge that I cannot afford. As a student, my budget is extremely tight, and this situation has caused me considerable stress.I sincerely implore you to consider my request for a refund. I truly appreciate the value Miro offers, but at this moment, I am unable to bear any additional financial burdens. Your understanding in this matter would mean a great deal to me.

Hello. Today, one of Miro members invited me to her Team (I’m using a free plan), but I couldn’t join it for some reason. What can the reason be?

Hi everyone can you guys help me out of earning points and badges please let me know when you guys are free ! 

Hello, i am from Ukraine. Tell me please how can i get pro version of miro:) is it still possible?

How do I contact Sales?  The link on the page doesn’t work.  I’m wanting to set up a demo for my school district.

In recently, I got many crashes when using Miro boards in hight frequency. I have to force quit my Chrome browser and try to open again. 

Hello, my Miro changed  in another looking way. Can you help me with it? 

how i can create board and share it with other users ?

Hello, creative minds!I’m curious to hear if anyone has explored ways to automate exporting Trello boards filled with cards (each having a cover image, title, and description). Imagine having hundreds of boards and thousands of cards—doing this manually can be overwhelming!I’ve been thinking about how to streamline this process, and I’d love to hear your thoughts or any experiences you've had with similar challenges. The ideal solution would export each card’s cover image alongside the title and description in a visually organized way—perhaps in separate frames or groups to keep things neat. I’m envisioning something beyond embedding the entire board—a way to automatically extract and place everything in one go!I’ve already exported a board as an Excel sheet, which includes image links, but manually inserting each row one by one feels far from ideal. Has anyone come across a clever approach or even tackled this kind of automation before? I'd be thrilled to hear your thoughts or ideas!L

Hey Community!I need to embed a Pinterest in a Miro board.Does anyone have succeeded in that?Can anyone give ideas on how to do it?  Much appreciate any help!Cheers from Rio!  😀Marie

When I created a template and want to share it company wide, it says I should invite the company amin to the board. There is no dialogue or button anywhere to be found that can do that, nor can my admin edit my template, we just tried. How ist it meant to be done?  

I am trying to sync a board from Jira into a planning roadmap in Miro. When I link the Jira board, and then select parent as the column field, no information appears. The only filter that allows my Jira board to sync over is if I have Sprint selected as my column field.  Any thoughts on why? Please note I tried this on a different Jira board, and it allowed me to sync data from Jira and sort if by parent. 

Today when I opened Miro all my objects where un-aligned with the grid, both in size and position.Did they change the grid size?

I need to copy a diagram in BPMN notation from Miro to MS Visio, the other way around, it's intuitive. Do you have any advice from your experience? I wanted the diagram from Miro to be interactive in miro as well as in Visio.

Can I pay with my Belorussian card? Does miro accept it? Or where can I find the whole list of “blocked countries”?

Dear all, I really need to contact with customer support of Miro. But every time I fill out the form on the website (accessed via our paid subscription) I get the following code:  {    "detail": "Rate limited by Zendesk edge protection",    "status": "429",    "title": "Automated response"} Any other way of getting in touch with them?!