Ask the Community

Hello Friends! I’m using Miro to collaborate wtih my clients on a free account. They typically set up a board and invite me to join. This works fine. Unfortunately, I now have so many teams I’m a part of and when I want to find my template boards I can’t seem to find the team and boards that I’m an owner of. When I search, Miro only allows me to search by team and I don’t recognize any of the team where my template boards are located. Any ideas?

I applied for an educational account and immediately received an e-mail that said “You have been granted an Educational account an Miro”. However, when I log in to it, it does not seem to differ from a free account. It only allows me three editable boards, but as I understand, an educational account should have an unlimited number of editable boards.Is there some delay between the e-mail and the actual activation of the educational account? If yes, how long does it take?If no, what do I have to do to make my educational account work?

I’m experiencing a weird bug where when I move tickets/epics across columns in jira planner, they disappear on miro board (but they are correctly updated on Jira). I have to recreate the board to show them again. Is there a way to fix this? This makes the jira planner feature not usable for my use case  

I’ve been working on a whiteboard for the past few hours without logging in, so I decided to log into my account to save it for later. However, when I went to search for the board, it had completely disappeared. It’s not in my saved boards nor in the trash. I even tried logging out and accessing Miro without logging in, but I still can’t find the board. It would be really important for me to access that board again.

Has the toggle for ‘Hide Collaborators’ Cursors’ moved in the most recent UI update? I host a lot of workshops with newbies to Miro, and hiding everyone else’s cursors is a fundamental part of our instructions for getting the most out of the workshops we do. Previously we used this graphic in our onboarding:  But now that option isn’t there anymore. It’s been replaced with this.Any ideas where I can find the option now? I wish it hadn’t moved!

Desktop App 2024

We always set board thumbnails from an area of the board but this option no longer exists. I’m trying to do this from within the board but it looks like this:  tried also different browsers and PC. Always the same. What can we do?

I am a teacher, and we are trying to use Miro for a semester-long collaborative creative project - not just a one-off brainstorm as I’ve used it in class before. I would love to be able to figure out which notes were added when, and be able to illuminate by week the additions from that week. Like lighting up where we started, which ideas were added in the next phase, and the next phase, etc. Without starting new boards, and being able to keep the cumulative ideation in spatial relationship to each other on the board. Does this feature exist? Or is there a way to approximate it? Thank you for any advice or tips!

Hi there, my friend needs to transfer Jamboards before they end, so I recommended Miro as I love using it. However, we have hit a glitch along the way. I can select the option from the dashboard (Import Board - Import from Jamboard ), but then I am stopped by a  pop up window saying:“This app is blockedThis app tried to get sensitive data in your Google account. For security reasons, we have blocked access to it.”Any ideas where to unblock it? Thank you!

 The Miro AI icon is greyed out when trying to use it and it is also not showing in the Command palette.

I’ve added a Dot Voting template to my board. But when I drag a dot from the template and attempt to add to a sticky note, all I get is a tiny grey square?I’ve tried sending the stickies to the front/back etc, but no joy. Any ideas please?

Hi all, As I’m having trouble finding where to report an error in a Miro Academy course, I’m posting it here.I just completed the Technical Diagramming course, and I noticed in the answers that there’s an error there. I marked the correct answer (3rd) and also the feedback indicates that should be the answer. However, the Quiz shows that another answer (1st) is the correct one (which is in fact an incorrect answer). Where to report this?  

I would like to see on jira tickets ( from MIRO Planner) the value of WSJF.Is there any way to activate display WSJF? We are using miro planner for prioritization and actually I need the calculated value of WSJF

Hi Team, We’re trying to integrate our Miro with Active Directory (AD). We need to have teams, and their users listed in an Excel file. Currently, when we download users, it shows users and their teams, but we need it to show teams and their users. For instance, we want the Welcome Team and all the users in that team. I don’t see any way of sorting users by team. Would you please be able to help with this? Thanks.Kind regards,

If I attempt to add team members to a space I see:They are all selected from the Team - list. Is there a problem with teams and spaces on Miro?

Hi all, I am new in using this product.I created an account after opening a colleague board. After creating, I cannot see the board link in my dashboard.Initially, it was there but it dissapered after refreshing. Even the UI of the dashboard was different too. Please assist. I attached the screenshots so you can better understand the problem.Dashboard UI after creating an accountDashboard UI after account creation Dashboard UI after refreshingDashboard UI after refreshing. 

Errors in Webbased app Are these errors normal?

Hello, I have a Starter subscription, and I understand that I can't restrict team members to certain specific boards. At the moment, all the members have access to all the boards, but I don't want this to be the case. I need only the people assigned to a project to have access to the corresponding board, but not the rest. Can anyone tell me how to do this and if I can take any action, or does this mean that I automatically have to change my subscription? Thank you. Translated with www.DeepL.com/Translator (free version)

I use Miro to write down the steps for solving math questions, and one Miro file can contain several frames corresponding to the number of questions in a quiz. Typically, I embed it in presentation mode and add an extra script to disable the previous and next arrow buttons.However, the embedding behavior has recently changed, allowing users to scroll to other frames.This is problematic for me because students can view the steps for the following questions. Is there a solution for this?

Miro is wonderful.  Using it for 3 companies.  However, one of these companies is about to get funding, expanding from 2 Miro paid users to ~ 20 over the next year, AND ~ 50 in 3 years time.  That amounts to a decent expense.  The main Miro drawback:  No automated backups.   See Back up all the boards under a Project | MiroDoes anyone have experience with paid versions of Microsoft White Board, or any other tool, eg Top 10 Miro Alternatives & Competitors in 2024 (Pros & Cons) (clickup.com) ? Many thanks in advance.   

I want to integrate miro with ms teams. ho wis it possible ?  

Currently in the History Timeline only the day and month are shown. This is very unconvenient and a problem, when you have a timeline spanning over several years. So please show the Year of the Dates in the History Timeline and Versions Timeline.

Dear Community,Three days ago my boards stopped loading. Loading the dashboard is ok, but when I click on a board I get the Miro logo on hard rotation and nothing loads. I have tried trouble shooting inc clearing my browsing cache but no luck. For what it is worth I notice my three boards are greyed out on the dashboard page. This could be a coincidence.Hope someone can help.Lex

Within the last couple of weeks, anytime I am writing on a board, it freezes every 5 seconds or so for about 1-2 seconds. This is happening consitently to where i am having to wait constantly on these freezes. Any idea why this has started to happen? It’s happening on any board that I use.

None of the boards that I had starred are available to access or view. What happened? How can I reinstated access. I attended multiple workshops through 2023 and 2024 however now all of the content is gone.