Hi, can you help me with this notification about update my payment details? What should I do to stop this red line from showing up?
Answered
Notification about update our payment details
Best answer by Eca
Hi
The red banner you're seeing — “There was an issue processing your recent payment. Update your payment details” — means that Miro was unable to charge the payment method on file for your team or subscription.
To resolve this and remove the banner:
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Click the “Update your payment details” link shown in the banner.
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You'll be taken to the Billing settings page (only visible to Admins).
-
There, you can update the credit card or payment method and retry the payment.
If you're not a team admin, please share this with the person who manages billing in your team.
Let us know if you need help locating the Billing tab or if the banner stays up after the update — we can escalate it to Support if needed.
+2Hi
The red banner you're seeing — “There was an issue processing your recent payment. Update your payment details” — means that Miro was unable to charge the payment method on file for your team or subscription.
To resolve this and remove the banner:
-
Click the “Update your payment details” link shown in the banner.
-
You'll be taken to the Billing settings page (only visible to Admins).
-
There, you can update the credit card or payment method and retry the payment.
If you're not a team admin, please share this with the person who manages billing in your team.
Let us know if you need help locating the Billing tab or if the banner stays up after the update — we can escalate it to Support if needed.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.