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Answered

How to turn off SSO and actually be able to login

  • July 29, 2025
  • 2 replies
  • 42 views
S

The directions for turning off SSO and employees being use their email + password don’t work.

The chat suggests that they:

  • reset their password, or
  • if that doesn’t work then to request access from company admins.

Unfortunately, this doesn’t work because none of the requests are coming through to admins.

Having employees use their personal email address is NOT an option.

Even when SSO is disabled the system still identifies our company email addresses as associated with an account that needs to login with SSO.

Best answer by Eca

Hi ​@Sarah Hofmann, thank you for raising this — and I understand how frustrating this must be.

 

If SSO has been disabled but Miro still prompts users to log in with SSO when entering their company email, it usually means the domain is still claimed under an Enterprise plan or has not been fully released from SSO enforcement on the backend.

A few questions to help us troubleshoot:

  • Has the domain ownership been released or unverified via the Miro Admin Panel?

  • Did you receive confirmation from Support or your Account Manager that SSO was fully disabled?

  • Are users being redirected immediately to SSO, or do they reach a password reset screen first?

Unfortunately, in these cases, resetting passwords or requesting access often won’t work unless the domain status is correctly updated on Miro's side.

 

We’ll escalate this thread to Miro Support, who can verify and resolve the domain’s SSO configuration directly.

    Eca

    2 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • Answer
    • July 29, 2025

    Hi ​@Sarah Hofmann, thank you for raising this — and I understand how frustrating this must be.

     

    If SSO has been disabled but Miro still prompts users to log in with SSO when entering their company email, it usually means the domain is still claimed under an Enterprise plan or has not been fully released from SSO enforcement on the backend.

    A few questions to help us troubleshoot:

    • Has the domain ownership been released or unverified via the Miro Admin Panel?

    • Did you receive confirmation from Support or your Account Manager that SSO was fully disabled?

    • Are users being redirected immediately to SSO, or do they reach a password reset screen first?

    Unfortunately, in these cases, resetting passwords or requesting access often won’t work unless the domain status is correctly updated on Miro's side.

     

    We’ll escalate this thread to Miro Support, who can verify and resolve the domain’s SSO configuration directly.

    Eca :)
    S
    • Sarah Hofmann
    • Author
    • Beginner
    • July 30, 2025

    Hi Eca, 

    Thanks for your response. I turned SSO back on so that our team could work. 
    We are on a business plan and do not have an account manager. There is no “Support” that I can find to contact. So no verification from them either.
    I will try again at the end of the day so that it doesn’t disrupt our Team’s workflow again. 

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