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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,971 Topics
  • 30,025 Replies
8971 Topics
tsuzumi chisu
tsuzumi chisuBeginner
asked in Ask the Community
Did they just change the size of the grid?

Today when I opened Miro all my objects where un-aligned with the grid, both in size and position.Did they change the grid size?

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Mironeer
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KacperTNew Here
asked in Ask the Community
BPMN diagram from Miro to Visio

I need to copy a diagram in BPMN notation from Miro to MS Visio, the other way around, it's intuitive. Do you have any advice from your experience? I wanted the diagram from Miro to be interactive in miro as well as in Visio.

7222
Aidin Mahmoodi
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TaschaBeginner
asked in Ask the Community
Can I pay with my Belorussian card? Does miro accept it?

Can I pay with my Belorussian card? Does miro accept it? Or where can I find the whole list of “blocked countries”?

1094
Eca
Mironeer
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Liza RNew Here
asked in Ask the Community
Bug in customer support form

Dear all, I really need to contact with customer support of Miro. But every time I fill out the form on the website (accessed via our paid subscription) I get the following code:  {    "detail": "Rate limited by Zendesk edge protection",    "status": "429",    "title": "Automated response"} Any other way of getting in touch with them?! 

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Marianna1New Here
asked in Ask the Community
Reconnects

Reconnects while using wordwall or watching a video , every several minutes.Pls help!!

161
Eca
Mironeer
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JoeyissickofusernamesBeginner
asked in Ask the Community
Text changes colour without me wanting it

Hi there, Hope you’re all suitably wonderful. I’m having an issue where my text keeps changing to white despite what I try. Examples:I created a new text box, the text defaults to white, I change the text colour to black, type a letter and it imeadiatly reverts to white. The letter I’ve just typed is white. I copy and paste a text box and the text is white, I highlight all the text and select the black text colour and nothing happens. I’ve done a little googling but I just keep on getting articles on how to change text colour, which I’m already doing. Would anyone have any advice/a fix/ a reason this happening? 

1436
Robert Johnson
C
Chris RosenauNew Here
posted in Ask the Community
Can Miro notify when changes are made within a specific FRAME? (not just anywhere in a Board)

Hi Community - thanks in advance for your time and genius! I guess my uber question is "How precisely can notifications in Miro be defined?"Context: Our company  has a master "Client Assignment" board showing where our consultants are aligned, each Client has a frame and personnel are aligned within the frame based on their Role and Assignment Status (Proposed, Assigned, Rolling-off).Current notifications (Settings issue?) from Miro indicate changes to the Board, but there might be just one amidst hundreds of objects that changed and many of them are irrelevant for any other Engagement Manager.  So, is it possible to receive notifications when changes to a Board, occur ONLY within a specific frame ?  [ e.g. Person (sticky note) Added / Changed / Removed ]  Help?

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Eca
Mironeer
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Volker KieferNew Here
asked in Ask the Community
How can I prepare and conduct various votes in a meeting?

I would like to map a voting process as part of an online meeting with Miro. By this I mean 20 to 30 individual votes that I would like to present for voting in a certain order. I have not yet found any specific solutions to these questions:1. I would like to cover all individual votes with one invitation per participant (I have the starter subscription) - one invitation for the entire process. Is this basically possible with Miro? If so, how do I do this?2. as a moderator, I need to be able to create this voting process in the specified order in advance so that I can call up one vote after the other along this process chain in the meeting and release them for voting. Is this possible with Miro? If so, how do I do this? Thank you for your support.

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Eca
Mironeer
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Reading LNew Here
asked in Ask the Community
Will Free Accounts based in Russia be able to use Miro?

Will free accounts created in Russia continue to have access to their boards and be able to use Miro after September 12, 2024? 

4982
Manouska J
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david cookBeginner
asked in Ask the Community
Using the Miro Board to draw!

it is possible to choose coloured geometric forms, this is simple and effective. But is it possible to colour a freeform drawing? For example: I want to colour the silhouette of a simple object.

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kawakanaNew Here
asked in Ask the Community
フリートライアルと請求に関する質問 [ Free trial and billing questions ]

プランのアップグレードを試したく、無料トライアルを申し込んだ場合、元のプランに戻すことは可能ですか？やりたいこととしては、【現在】スターター有料アカ60 ゲスト20【トライアル】ビジネス　有料アカ20　ゲスト 6 0ですので、まずは登録をして色々試してみようとは思いましたが、アカウントの発行し直しなどの手間は発生しないか気になっています。 また、現在年払いプランを選択していますが、フリートライアルから実際に課金した際には、年払いした残期間の【スターター有料アカ60ゲスト20】の料金と【ビジネス有料アカ20ゲスト60】のまた返金の入金時期は、年払いの更新タイミングかなとサポートページを読んで思いましたが、受け付けておりますでしょうか？ 質問ばかりで恐縮ですが、分かりやすい方、ご回答いただけますと幸いです。

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K
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Olha OleshkoNew Here
asked in Ask the Community
Доброго дня. чи правильно я розумію, що школа в якій 10 викладачів в кожного з яких по 10 студентів може використовувати  education plan безкоштовно?

Доброго дня. чи правильно я розумію, що школа в якій 10 викладачів в кожного з яких по 10 студентів може використовувати  education plan безкоштовно?

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Robert Johnson
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Meghana ATHALYENew Here
asked in Ask the Community
Downloading issue of Third party company's board even after having edit rights

Dear Team Miro,Could you please guide me on how to access the Miro board of an individual who previously worked with our company through a vendor company but is no longer associated with our company neither the vendor company is associated? We have edit rights of the board but are unable to download or dupe the board.Is there any workaround for the same ? Thanks Meghana

584
Robert Johnson
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Itay ENew Here
posted in Ask the Community
locked out of my own board

I got locked out of my own board as a commenterwhat can I do?

745
ElvaMiro
Mironeer
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Michael OberhauserNew Here
asked in Ask the Community
Administration/multiple team problems

A colleague of mine had a paid plan with Miro. I started a paid plan for our entire small team of five people. Once she accepted my invitation to the new team she lost access to all of her paid materials on her own plan. I just tried walking her through switching teams on the left side of the screen, but that didn’t fix the problem. What can we do? Side note, I really wish Miro had a dedicated help desk I could contact. I would waste a lot less of my time trying to read through tons of FAQs and guides if I could just ask my question to someone directly.

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ElvaMiro
Mironeer
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Marina SerovaBeginner
asked in Ask the Community
Scale, gigantic icons

How to change the scale of my Miro account to the normal one? All the icons are gigantic and it’s almost impossible to use the board tools.  

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Mark OuthwaiteBeginner
posted in Ask the Community
MindMap Node Collapse only works in browser not app

I can expand and collapse mind map nodes in the browser version. However in the App version (Mac) and when embedded as a Tab in Teams there is no collapse/expand capability - the ‘-’ does not show up on hover.

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Taiki MatsuiBeginner
asked in Ask the Community
no accses to board shared

共有されたボードへのアクセス権がない。リクエストを送信し、承認を受けてもアクセスすることができない。対処法を教えていただきたいです共有ボードにアクセスできません。リクエストを送信し、承認を受けましたが、まだアクセスできません。これにどう対処したらいいのか知りたいです。

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Kevin WisserBeginner
asked in Ask the Community
Kanban - Cards disappear

My team is using a Kanban in a slightly unconventional way, to manage our editorial calendar for our newsletter. The cards give us enough tools & space to host the article content.I’ve noticed that some of the cards (they tend to be repeat-offenders) keep disappearing. I have diligently combed through the board history and there is no evidence that someone is accidentally deleting them. The card will be created (or copy-pasted from a restored version of the board) and placed into the Kanban without issue and sometimes remain there for hours or days.Then, the card will randomly go missing again. At first, I thought it might have to do with the length of content in the card, but it has now also happened to items with very minimal (placeholder) text.Inquiring if anyone has any insight why this is happening and how it can be prevented.

991
Eca
Mironeer
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DanikaNew Here
asked in Ask the Community
miro app on m1 mac grey screen

hello, with the newest version of the app, i cannot login to the miro app anymore. i choose SSO an I get the grey screen. I can login over gmail, but after the login i can only go “back to login” and get a gray screen again. please help, the web surface is good enough for me.

992
Eca
Mironeer
V
Vladimir_SonneNew Here
asked in Ask the Community
Parenting objects one to another

Hello! I’m making a very big mindmap and i have pictures that i’m linking with a dashed line to some nodes in my mindmap. When i add new nodes all construction of mindmap slides a little and my pictures which was previously aligned to text moves away from it. How can i make pictures snap to mindmap nodes so they can move together?

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Eca
Mironeer
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mishabramNew Here
asked in Ask the Community
Billing

Hello!This week I was going to cancel my subscription, but before I did it, the system attempted to charge me $10 for the new period (which was last night). I’m not going to prolong my subscription and now I cannot cancel my subscription. What am I supposed to do? Thank you in advance!  

711
Eca
Mironeer
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SouthworthMaryNew Here
posted in Ask the Community
Please look at dark mode solutions

I have to use Miro at my company. I use Dark Reader in Chrome. Whenever text is in edit mode it has horribly low contrast. I have to make edits and click out to see if they worked right and click back in to continue.  The background is also still bright white in Dark Reader. Please consider Dark Reader compatibility and a dark mode for the desktop app. Thank you. Until then, thanks for the migraines.

8931
Eca
Mironeer
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Alexander HolmströmNew Here
asked in Ask the Community
Working with custom templates

I have been using templates in a small scale for a while, creating personal custom templates.But I have some struggles how to scale this. How are you iterating on templates? When editing templates I see almost no board features at all. For example, Version history.How are you using custom templates when creating together, or creating new versions?I only really see one way to achieve this and that’s to have a creators board and do edits in this Board and replicate any latest updates into an actual template. Thanks for any tips on how you handle this

611
Eca
Mironeer
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Ariadna SmirnovaBeginner
asked in Ask the Community
Russian Education plan account

Dear Miro Community & Team,I have an Education plan account and working with it is really amazing. Thank you for this opportunity!But i haven’t received any letters from you about the situation with closing and deleting account from Russia on 12th September 2024. I just read news and now I’m confused.Could you please explain one more time: will I be able to work with my dashboards after 12th of September? And if not, is there any another possibilities? Because my students love your service a lot.Thank you.

1011
Eca
Mironeer
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