Ask the Community

Dear Miro Team,My name is Anastasiia, and I am an English tutor based in Ukraine. I understand that you may offer free access to your platform for Ukrainians who are currently facing difficult circumstances.Due to the ongoing situation in my country, I am unfortunately unable to afford a subscription to your services at this time. I would sincerely appreciate it if you could consider granting me free or extended access to Miro Premium. This would allow me to continue using your boards in my lessons and provide my students with engaging, high-quality, and supportive learning experiences.Thank you very much for your time and consideration.Kind regards,Anastasiia

Hi,why did my plan change and how to change it back if I didn’t do anything? Whats wrong? Now it’s 26$ instead of 10

I need to create a private, password-protected board where visitors (who do not have a Miro account) can join anonymously to write on and add Sticky Notes and use Voting dots, for a meeting activity.It's meant to be a live, virtual, confidential space so that all users can visibly see what people are writing in real-time, but cannot know the author of comments. This is likely a one-time event.Question #1: If I upgrade my free account to a Starter paid-level, will I have all the functionality to do this?Question #2: Could you provide me with the specific settings I would need to enable on this new board for my use case, described above? And, any other tips or considerations?Thank you so much!

I tried to pay for this month but that message appeared again and again. I have money on my account. What should I do? 

I had a Miro subscription a few years ago. I don't use it much anymore, so I switched to the free version. Despite that, I was charged $220.75 even though my account shows as free. I contacted my financial institution to report that I did not make the purchase. I haven't opened the invoice PDF, but it lists a number. How can I contact customer service?  Has this ever happened to anyone?

i got charged for 20 Dollars on MIRO after MONTHS without using it and im on a FREE account, i dont have any subscription plan … i cant remove my credit card information because the platform wont let me, cant delete te account/team cos it says that i ill be charged anyway and that my information will still be on the system! Wtf is that? some kind of scam?! i want a refund and i want all my information removed from the system… just cant trust this service anymore, i want to terminate my account also.

I am having an issue where all my board’s names are messed up. 

For the past couple of days, every time I try to unpin the Diagramming Shapes icon and pin the Upload icon instead, everything resets as soon as I log back in. Please fix this issue — I’m about to lose my mind.  

Hello, my Miro Business subscription is expired, there are no pending invoices, and I cannot delete the saved card from billing. Please remove my payment method from the team and confirm that no further charge attempts will be made.

I use miro boards when teaching my classes.  I present the boards during the class session and use my tablet to write free hand examples on the boards.  This last week, I haven’t been able to write on the boards on my tablet while presenting.  The tools are not visible on my tablet.  I can see them on the browser on the computer, but not on my tablet anymore.  Was there an update that took away this functionality?  Is there a something I can do to get this back?  Any suggestions?

Hi, I am a grad student at Princeton and would like to use student plan to collaborate on research better. However the form seems to be bugged, after filling out it just loads infinetly (longest I waited was over 20 minutes, then my laptop turned off).Can I submit a ticket manually?Or is it a common issue and I should try again later?I registered with my uni email + here is me on official princeton webpage:https://web.astro.princeton.edu/people/aleksandr-rusakov

Dear Miro Support Team,My name is Nika. I am from Ukraine and I am an English mentor.I recently learned that Miro provides free access to premium plans for Ukrainian users due to the ongoing war in our country. I would like to kindly apply for this program.I would be very grateful for your support. If any verification is needed, I am ready to provide supporting documents.Thank you very much for your understanding.Best regards,Nika.

We are currently using the Education Plan. However, even though the board is set to public and shared accordingly, users who access it are being counted as full-license users. As a result, we are unable to share it with more than 100 people. Could you advise on how to resolve this issue?

I am a higher secondary student. I am preparing for joint entrance examination. I have a school email id but I don’t have access to school email I’d and I can’t submit the application using my personal email id. I need it urgently. Can you please look into this matter? 

Hi, a few weeks ago I received an email about my education license. I submitted the application form that same week, but I haven’t received a response yet. I would still like to renew my plan, as I need it for my MSc thesis.

Dear Miro Support Team,My name is Nastia, and I am a Ukrainian English teacher. I recently subscribed to the Starter Plan in September, not knowing about the free educational plan for Ukrainian teachers. I just learned from other Ukrainian educators that there is free access to premium features for Ukrainian teachers, so I would love to take advantage of it as well.I would be very grateful for the information and guidance on how to set up free access to premium features for my profile and my students. Miro helps me create structured and engaging lessons and allows students to do their homework in an interactive way.I also want to sincerely thank Miro for supporting teachers and helping us teach students during such a difficult time for Ukraine. Your help truly makes a difference.Thank you so much for your time and support!Best regards,Anastasiia My email:nastiaradivilova8@gmail.com

I havae had the free version for very long time a board attached to my job email: Valerie.benavides@luroy.kommune.no - This was the board: https://miro.com/app/board/uXjVMjpZzRE=/?share_link_id=612306977404#tpicker-contentIm trying to enter it, and it doesnt work. It says that i have to have permisson from the admin team (my self) but i dont get the email.Im ending my work here, so the following em

Hola, necesito cancelar mi suscripción, como no lo uso como tenía pensado olvide cancelar la prueba gratuita que termina hoy y me genero el pago el cual no puedo completar y el sistema no me permite cambiar al plan gratuito ni eliminar mi tarjeta. ayúdenme a cancelar la suscripción de inmediato para evitar cargos adicionales, gracias.

Hello everyone,I am an English teacher from Ukraine and I use Miro for my lessons to create interactive and visual learning materials for my students.Due to the current situation, I am unable to afford a paid plan. I would like to ask if there are any educational or support programs that could provide free or discounted access for teachers.Any guidance or help would be greatly appreciated.Thank you!

Guten Tag, ich würde gerne das Konto mit der Mailadresse: dongus@hm.de löschen, habe aber keinen Zugang mehr zu der Mailadresse und kann das löschen so auch nicht bestätigen

Quick dumb question, but I disabled Miro tips by mistake (ex. Do you want to turn this int o a doc when you paste a long text). Does anyone know how to turn them on again? Been trying for sometime but unsuccessful. 

Hi Folks, I love Miro!I am trying to download a board as a PDF to share it with an outside contractor, I am following the export/save as PDF functions but i have no idea where the board is being saved to on my computer, or if the save has been successful in PDF format. Can you please help me?Kind regardsMeg

All my toolbars have gotten very tiny. Zooming in or out changes the board size but not the toolbar size. Very hard to see and use the top one  

Dear Miro Team,I hope this message finds you well.My name is Kateryna and I am a teacher of English currently living and working in Ukraine. I am writing to kindly inquire whether Miro is offering free access or extended features for educators and users based in Ukraine, in light of the ongoing war and its impact on education and communication.In these challenging times, online tools like Miro have become essential for continuing our work and supporting our students. I use digital platforms daily to organize lessons, collaborate with colleagues, and engage students in creative and interactive ways — and Miro’s features are particularly well-suited for visual learning, brainstorming, and language activities.However, given the difficult economic and infrastructural situation here, it has become increasingly hard to maintain paid subscriptions. I have heard that some companies are offering special support or free access to users in Ukraine,

After I logged into the account for the first time in several months I was greeted by a new layout, I was asked to create a team, etc. However, I no longer see any of the boards that I previously had. The boards seem to still exist. At least one that I shared with colleagues still exists when I click on the link, but I don’t seem to be Team admin anymore since I am not receiving requests to join the team underlying that board. How can gain I access to them again?