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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,677 Topics
  • 25,908 Replies
7677 Topics
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Simon HarveyNew Here
asked in Ask The Community
Board keeps closing when dragging with right click hold

When I right click and hold with my mouse to drag the board / canvas around, the board keeps closing.  It doesn’t happen every time, but at least 50% of the time.  And it’s really annoying.My preferences are set for Mouse.How can I avoid this?Thanks.

613
Laurianne Ferrandis
23 days ago
G
Gavin LeungNew Here
asked in Ask The Community
How to switch from Table to Timeline view

 In the keynote, Rosanna showed how she integrated Jira and other data sources into a single table and then switched it to a timeline view.  This looks really handy. How did she do that and is this feature already available to us?  

470
G
23 days ago
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NiamBeginner
asked in Ask The Community
Go To specific frame in "Share as Presentation"

Hi, I've tried the 'Share as presentation' export method in Miro.My question is, what is the function of the 'Copy link' button?I clicked it and received different links for each frame, but they still direct me to the first frame. I was really hoping it would take me directly to a specific frame.

435
Robert Johnson
23 days ago
Z
ZETPNew Here
asked in Ask The Community
MIROでスプレッドシートのシート内の特定の範囲を表示できない

A1セルからD10セルまでの範囲において、A1セルからB10セルまでと、C1セルからD10セルまでの2つの範囲に分けてMIRO上にアップロードして表示したいです。

191
A
23 days ago
C
CBR600grlNew Here
asked in Ask The Community
Web Clipper doesn't work any more

The web clipper extension is the number one tool I use and it doesn’t work anymore. Please fix ASAP.  I get this error on both Chrome & Brave browsers. I am logged in to my active miro account.  

453
J
23 days ago
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shivakanouNew Here
asked in Ask The Community
Org Chart question

Dear community,On the org. chart feature, how do I create/modify the fields?

81
ElvaMiro
Mironeer
23 days ago
F
Fumihito OuraNew Here
asked in Ask The Community
I can't find boards with stars for Teams I'm not a member of.

Even if I add a Star to a board for a project I'm not a member of, I can't find it in the latest version of Miro.In previous versions, I could find it in the Star List.Is there any way to find it?

355
ElvaMiro
Mironeer
23 days ago
R
RubyBBeginner
asked in Ask The Community
Adding Multiple Dates in Intelligent Roadmap

I’ve been using the intelligent roadmap template and I can’t figure out how to add multiple dates for a row (e.g. for a quarterly report). Trying to duplicate the item just leads to the entire map duplicating and I would prefer not to just create basic shapes to drop in as this partly defeats the purpose of the intelligent template. Has anyone had any success with this?

395
ElvaMiro
Mironeer
24 days ago
A
Anastasia KryzhanovskaNew Here
asked in Ask The Community
All the latest changes on my board have disappeared

For some reason, all the latest changes on my board disappeared, up to the 18th of October. How could that happen? How can I restore my data back? The version history is also erased 😥 And also, as a free user, it seems like I can’t use the customer support form. Does it mean that the Miro team doesn’t care about such cases? 

171
ElvaMiro
Mironeer
24 days ago
T
TorimcalindenNew Here
posted in Ask The Community
Figma Miro plugin not working - "Network error. Please check your connection and try again."

The plugin with figma is no longer working. I’ve used it various times, it worked successfully. Recently, it’s been flagging this error - no matter what I try to pull through. I’ve tried reducing the size of elements, attempting to pull through with other images in case the files were corrupted in some way, opening new figma file and trying to pull new things through there, and it still doesn’t work.Not sure how to proceed but this is severely impacting my team and workflow, we use figma to centralise our work and I can’t even pull through designs anymore.

1598
ElvaMiro
Mironeer
24 days ago
T
Thorben PantringNew Here
asked in Ask The Community
Jira Cards "Team" field support

Hey thereI am desperately trying to get Jira working in Miro, but I can’t find a way to get the “Team” field in MiroWe are using the “Teams” feature of Jira/Atlassian (see image) to separate our product into Areas, so I need to have the team field set to get the work distributed to a specific Team. When I try to create/edit a new Jira Item from Miro, the “Team” field is simply missing, and I can’t figure out why. All other fields are there and customizable. I also checked the Jira Screen config and it does not change a thing.Is it maybe not supoorted?I didn’t find a topic about this anywhere.  

426
D
24 days ago
M
Mark ShannonBeginner
asked in Ask The Community
Is Miro AI Prototyping tool available to everyone?

Hi, I am trying to test and experiment with the new Miro AI prototyping tool seen here (36mins) https://miro.com/innovation-workspace/?utm_source=braze&utm_medium=in-app&utm_campaign=whats-new-modal-IW-is-live#videoI don’t see the feature available when I use Miro AI in my boards - does anyone know if this is still in Beta or whether it’s a premium feature? We have a business account with Miro that includes Miro AI features. Thanks,Mark

875
M
24 days ago
M
MichelleCSBABeginner
asked in Ask The Community
Cant view user settings - just keeps creating new boards

Hi all, I am having a weird user experience problem that i have not encountered before.  When i am trying to see the setting or the team members on a board - selecting eitehgr icon just creates a new untiltied board… i dont get taken to the list of team members or the settings.  We are currently on Business plan license - only have 3 users and 3 boards so i dont think it is a licensing problem.  My site admin has told me i am set up as admin too which should mean i can see who can access the boards etc?  Driving me nuts,.,.. creating untilted boards uncessarily etc.

222
M
24 days ago
K
Kimmo KyleBeginner
asked in Ask The Community
[RESOLVED] Paste in the mobile app?

I’d like to move an object from one board to another. I can select the object and choose copy from the menu. But for the life of me I can’t find a way to paste once I am on that other board.

7286
C
24 days ago
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NotoQuestNew Here
asked in Ask The Community
Noto Sans font is buggy on Windows?

I’m using Noto Sans on windows/chrome and if you make any part of the text bold, the bold part collapses and overlaps the other text? Is anyone else seeing this? Thanks!

151
Eca
Mironeer
25 days ago
Y
Yavor PopovNew Here
asked in Ask The Community
Innovation Workspace Prototyping feature missing

Hey there! I cannot see the Prototype option that was showcased during the Innovation Workspace keynote. What could be the reason for that? Has it been fully rolled out?

343
Eca
Mironeer
25 days ago
D
dustinb2New Here
asked in Ask The Community
Sharing the Image of a Board

What are the limitations on the use of exported images of the boards I create on a free account? The policy is vague, in my interpretation, on this; it says something about for internal use only.For context, I was asked to make a graphic syllabus for a course I teach, and I’d like to actually use the graphic in my introductory presentation and syllabus, but it will be available online to people without an account.This is not a technical question: I have the image of the board exported already and ready to insert into my presentation. It is strictly a legal/policy question.

153
Eca
Mironeer
25 days ago
G
GeneNew Here
asked in Ask The Community
Not getting email change confirmation

The email address registered with Miro is no longer valid. Miro will not change my email address, so how can I get a response to any request for help since it gets sent to my registered email address?I started with Miro back when it was RealtimeBoard. My account was registered to my personal email address, When my company started using Miro, I was able to access both accounts (company and personal) with one login. Awhile back I changed the registered Miro email to my work address (at the request of the company’s Miro administrator). It appears that this has confused Miro’s system, as when I try to change the email address back to my gmail account, Miro says that the email address is already in use. When I try to use a different email account, Miro never sends the confirmation email, so it never goes active. How do I get support for this? I recently retired, so any email sent to the registered email address goes to the bit bucket. Again, so how do I get support?[Edit to remove email add

342
Eca
Mironeer
25 days ago
T
TGOYAdminNew Here
posted in Ask The Community
Help! My MiroBoard and Account Have Disappeared

I’m at my wits end. I created a miro board under a free account. I’ve been working on it for months. Now I can’t find my account at all. I’ve checked my history on all of my browsers (Safari, DuckDuckGo & Chrome) and I can’t find any inkling it ever existed. Has anyone else experienced this? 

173
Eca
Mironeer
25 days ago
P
Prateek KhareNew Here
asked in Ask The Community
Sharing the miro board with a user from another team

Is there a way to share the miro board with a user from another team. (not a guest).

81
Eca
Mironeer
25 days ago
J
Jason DaveyNew Here
asked in Ask The Community
Intelligent Canvas Components - repeated closing of the toolbar

Hi team,It seems that using the new timeline intelligent component, continues to close the Miro core toolbar.Platform: Desktop appOS - Mac Sonoma 14.5 Other than constant refresh [command + R], is there any updates / insights?Many thanks in advance!cheers, JD

61
Eca
Mironeer
26 days ago
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maxim_wiseBeginner
posted in Ask The Community
[RESOLVED] Poor image resolution when pasting image to Webwhiteboard board

I am facing a problem like in the gif below. When uploading any image, after uploading, it becomes very poor quality. What could be the problem?  

57811
Eca
Mironeer
26 days ago
Dias Oralov
Dias OralovBeginner
asked in Ask The Community
Unauthorized Charge by Miro – Need Advice

Hey everyone,I recently encountered a frustrating situation with Miro, and I could really use some advice on how to handle it.A few days ago, I noticed a charge of $384 USD on my account for a Miro subscription renewal that I did not authorize or expect. I wasn’t notified about the upcoming charge, and it came as a complete surprise. As you can imagine, seeing such a significant amount deducted without my consent was quite alarming.I immediately reached out to Miro’s support team, demanding an urgent refund and cancellation of this unwanted subscription. It’s been two days now, and I haven’t received any response from them.Has anyone else experienced similar issues with Miro or any other service? How did you handle it, and what was the outcome? Any tips on how to escalate this if Miro doesn’t respond promptly would be greatly appreciated.Thanks in advance for your help!Best,Dias

1196
Eca
Mironeer
26 days ago
E
emhummelNew Here
posted in Ask The Community
Can the Planner use the JIRA Team field

I would like to use the JIRA Team as a column or swimlane in the Planner. Is that available?

222
Eca
Mironeer
26 days ago
E
EmmiRBeginner
asked in Ask The Community
Miro QR Pictures - error message

I use the Miro QR Pictures and now I got an error message from it when I try to add a picture thru the form that opens from the QR code. I tried to send a picture both by taking a picture (about 1,6 MB) and by sending an existing picture (this one was 386 kB) and for both I got an error message:Error Sorry, there was an issue sending your Picture. Please ensure your image is under 6 mb in size. Please try again.I’ve tried many times with different pictures, but the same error message appears. I used it with my iPhone and from my laptop.I also tried to contact Miro support but my email gets bounced back, can anybody help resolve this issue? Thanks in advance!  

267
Eca
Mironeer
26 days ago
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