Ask the Community

Hello, Im a teacher and ive been using Miro since last 2 years. I got to know about the educational plan recently, but the form asks for an email. My school doesnt have an email like that but i can surely provide proof of employment and my career. Is there a way i could avail the educational plan without the email? You could turn this reply into a ticket too please. This is my LinkedIn profile: https://www.linkedin.com/in/danyalsingh?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=android_app And this is my YouTube account: https://youtube.com/@learning_den?si=QRHdanv1z2fWy6mQ Thankyou.

Hi everyone 👋I’d love to learn from how other teams are using Miro in real projects.Sometimes a small workflow change can completely level up collaboration.

We have an enterprise license and are looking to move our launch retrospectives to Miro. For the “free restricted” members, are they able to write in the sticky notes of the retro?

When pasting text with a link into a Miro board, the link gets stripped leaving only plain text in Edge.  Pasting the same text into other programs preserves the links, so not sure what is going on here. Any idea what’s going on here?

Hi Miro support, We have been having issues using Miro on the Desktop app and also on the web browser. The web browsers that we use to use Miro is: Chrome and Safari. What we use for Miro is Apple Macbooks and some users use Windows HP laptops. We are seeing that Miro Crashes at least 3 Times a day some some Macbooks and more on Windows. Could you provide us with what we can do to Minimise this issue. What are the recommended specs for Apple and Windows products?We have reached out to your support chat and told us to log a Community post for support, as we are still getting issues now after looking at the guides that you have on your Website.Thanks

Hello, some time ago I heard that Miro team is offering a free subscription plan for `Ukrainians. I am a student teacher from Ukraine and I used Miro for my classes, and I see this as a golden opportunity

Miro is charging me every month

Hello,I changed my e-Mail adress. Now I can login with both adresses, but the new adress doesn’t support my starter package, just the free version. I don’t need my old adress any more, only the new one with the paid Starter version.My new e-Mail adress is: edumayrei001@fh-kaernten.atthank you for your support. Kind regards ,Reini

I have a full license but have a problem with a Miro Board that has been shared with me. I am trying to export part of the file to save as a jpg (that can be zoomed in to view). Basically I want to save the one portion of the file as an image to share with the team/ eventually upload the jpg to intranet but I am unable to do this. 

Hi, my account is under contato@designlaw.digital email but i no longer have access to this email.I want to change for contato@designlaw.com.br and i can't do it from the profile page. Can anyone help me with that?Thanks!

When on a timeline view and scrolling to the right, the Milestone marker moves. Example below.  This is correct view, with Sprint 22 occurring in November. This is after scrolling to the right. Sprint 22 moves all the way back to late October. 

The right click grab and throw is somewhat useful but I am looking to have Miro behave like other applications when it comes to using the mouse wheel.  Mouse Wheel up/down - scrolls horizontally up/downShift + Mouse Wheel up/down - scrolls vertically left/rightCtrl + Mouse Wheel up/down - zooms in / outIt currently behaves like my Ctrl key is stuck and only zooms in/out, which is really annoying. Is there a setting to make Miro behave like other applications WRT scrolling? 

I and 3 other students created a miroboard. A prof put us into a team board, and ever since then we cant access our original board. It keeps telling us to request permission from the host, even the host. If we send requests, they don't show up for the host. Is there any way to fix this?

When will the recording of Ethan Mollick’s Canvas 25 keynote be made available?

Hi Folks, i need some help im Currently Studying at a University that doesent have an Student E-Mail, but you need one to apply for the Student price plan. Can someone help me to get a ticket so i can show someone my accreditation ? Grateful for some help 

Hi Miro Team,A couple of weeks ago, I submitted a request for the Education Plan, and I’d like to check on its status. I’ve already started teaching a few classes, and the features included in the plan—like unlimited private boards and timers—would be really useful for me right now.Could you please let me know how I can track the progress of my application? And if there’s any information I could provide to help speed up the review process, I’d be happy to share it.Thank you for your help and time!

Since yesterday morning I've been trying to access my Miro dashboard but it is on a perpetual loading mode. Does anyone know what I can do? Thanks!!

After i end any drawing on a board, final image became higher on a screen.  It works wrong with all instruments: select, pen, smart drawing…But outside the board, in menu, settings, other places… no problemsHow to fix it?

Hi, everyone! Recently, I encountered some strange cursor behaviour. There is a significant distance between the cursor and the working area (the actual click/selection position). I'll add a screenshot for clarity. I noticed this behavior in the web version. I haven't checked the app yet. Could anyone tell me if this is a bug or if there is some strange setting that changes this distance? 

Hello Miro Community!Hope I’m not missing something obvious here.  :-P Had high hopes I could configure the Action Shortcut button to generate an image based on stickies within a source frame.  Unfortunately what is generated was completely disconnected to what’s in the frame.  I’ve tried turning the stickies into Text, Jira Cards, a Doc, etc., and none seem to get “picked up” by the AI image generator.  Given the “Source (Optional)” option stays active when you select “Image” in the dropdown above, and frames are your only Source options, what exactly is the AI able to pull from the Source frame?  Any thoughts? 

I was previously used a free account where I tried the export to Smartsheet feature, and it worked.Recently my employer got our team an enterprise version of Miro. I was able to successfully move over my boards to my new profile/team. However, when trying to export stickies to Smartsheet I get the following error when attempting to connect to Smartsheet: A different Miro account has already been mapped to this Smartsheet user. Please try a different one. If this problem persists, provide the following information to Miro support. Smartsheet user ID: undefined - undefined (Error: MSS-5003)When I login to my old profile/team, I don't see anyway to disconnect it from my Smartsheet account. In fact, when clicking on Smartsheet from the menu, it acts like it wants to connect for the first time.Does anyone know how to resolve this?

Hi Miro Community,I recently noticed an attempted charge on my account from Miro, but I’m not sure which account it’s linked to. This isn’t my primary banking account anymore, so there’s insufficient funds and they keep trying to charge me anyway. I was able to log in to two Miro accounts and deactivate them, but both were on the free plan anyway (and I had to sign back into one to make this). I didn’t receive an invoice for the charge, which makes me suspect it might be from an account registered to an old email address that I no longer have access to (probably from graduate school). Could someone guide me on:How to identify which account the payment is associated with? How to cancel the subscription if I can’t log in to that account?If a Miro Support team member could step in and help look up the charge using my payment details, that would be very helpful, as I want to make sure I’m not paying for an unused account. 

I’ve inserted a Table (not grid) into a board and I want some of the rows to have different background colors, but I can’t find a way to edit row (or column) styles. Please tell me if this feature is available or if I need to use a Grid instead, since that seems to have more style controls already built in. 

I was excited about butter.us but there were a couple of posts in the community recently that made me pause. If you want super slick experience, breakouts, easy in and out is zoom state of the art or are there reliable, popular tools that can provide a richer experience for ~50 senior execs?

Hey there!I'm from Ukraine💙💛 and I use a board for teaching my students. I wonder whether getting a free starter plan for Ukrainians is still possible. If so, I'd appreciate your help on how to get it. Thanks in advance.