Charged $423 USD

Hi @Eca

Can you please check my case as well? I posted in the community and haven’t received a response in the Community or from the ticket I submitted yesterday.

​@Miro Board ​@Miro Developer Relations ​@Miro Community Team ​@Miro Admin Beeline KZ ​@Miro Support Team 

Hi ​@Kayla T 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!
 

Hi ​@Eca I need this issue resolved promptly. I’ve waited nearly 72 hours and your response is the only acknowledgement I’ve received from Miro. The charge was so immense that my account has been over drafted. It’s incredibly frustrating to wait so long just to be told to wait even longer. If this can’t be resolved promptly, then I will escalate this to my bank.

​@Miro Admin Beeline KZ ​@Miro Board ​@Miro Community Team ​@Miro Developer Relations ​@Miro Support Team ​@miro 

I’d like to note that it’s been 5 full days and I still haven’t received a refund.

hi ​@Kayla T I understand your concern about the charge and the delay. Your case has already been escalated to the relevant team for further assistance, and they’ll follow up with you directly regarding the status and next steps.

I’d like to note to other Miro customers that this is now the 5th day without a refund. 

I still haven’t received a refund and it’s been 5 full days now. Does Miro ever plan to issue a refund?

Hi ​@Kayla T, thanks for following up! I’ve checked with the team handling your case, and they’ve confirmed that the refund for the extra licenses was processed yesterday.

Hi Eca,

To clarify, as of yesterday, Miro has only confirmed via email that the refund process would be initiated. I have not yet received the refund, and this matter remains unresolved.

I want to emphasize how  frustrating this process has been. The lack of communication beyond being told that there is a high volume of cases and accountability throughout has been extremely disappointing. No customer should have to go through this much effort to resolve a refund issue.

Please confirm when I can expect the refund to be completed.

Hi ​@Kayla T, I understand how frustrating it is to wait for a refund, especially given the amount involved. The refund timeframe should be outlined in the email you received from the Billing team.

As your case is now being handled directly by Billing, I no longer have visibility into its status from the Community side. Please reply directly to the existing support ticket for confirmation of the refund status and expected completion date. 

​@Eca ​@Miro Community Team ​@Miro Developer Relations ​@Miro Board 

For anyone experiencing the same issue, it took me eight days to receive a refund, and Miro's customer support never took any meaningful accountability for how my case was handled. Judging by the number of similar complaints in the Miro Community, this appears to be a recurring issue.

It was incredibly frustrating to wait days at a time for responses from support while my bank account remained overdrawn and I continued to incur daily overdraft fees. Although I finally received my refund, Miro has yet to acknowledge or address the additional financial consequences of its mistake.

I'm extremely disappointed with the lack of urgency, communication, and accountability throughout this process. I hope sharing my experience helps others facing the same situation.