Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,785 Topics
  • 22,896 Replies

6785 Topics

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Florian HeinNew Here
posted in Ask The Community

Voting for users withiut license without edit permissions?

Hello, first question here.I was wondering if I can share a link to a board for users without a Miro account/license that enables them to be able to cast votes without having to enable edit permissions for the link. Without it guests can access the board but every couple of seconds they get the pop-up that notifies them”Voting session started”. The guest clicks “Join now” but the pop-up re-appears.Any idea if I did something wrong here? Thanks for the help.

2
F
1 year ago
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Jamie BradburyNew Here
asked in Ask The Community

Accidentally deleted team profile which deleted boards I didn't want to delete

I need help!I accidentally deleted a team profile not realising it would delete some personal boards I had on there. I thought I was under an education plan. This hadn’t been active for 2 years yet but it seems like somewhere in the mix I was on a free plan which doesn’t sound right to me. I need to restore the team so I can get the boards I need back. Can anyone help?I’ve applied to go back on an education plan just in case. The boards were not backed up.

2
J
1 year ago
A
Adam SheroNew Here
posted in Ask The Community

AWS Icon Library

Our company just ditched Lucid and I’ve imported all of my AWS diagrams (in a .vsdx format). However, I immediately see that a large number of AWS icons from anything equal to or newer than the AWS 2019 shape library are not being translated upon import. I assumed this was because the shape was missing from your library, but suprisingly, a lot of them are there. Some examples are WAF, Lambda, ALB, NLB… were there but the shape wasn’t used upon import. All I get is a silhouette of the shape that is a solid color. PostgreSQL, PostgreSQL Proxy, and VPC Endpoint Service are just non-existent for example. This is a horrible experience especially for a VERY standard format of .vsdx. I would understand if this was a proprietary Lucid format but Visual Studio has been around forever. Please make this better. I have too much work already built that is AWS compliant to have to effectively redraw everything. Please fix this.The AWS shape library is also incomplete and I’m unable to accurately dra

3
Robert Johnson
1 year ago
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Guest9743Beginner
posted in Ask The Community

Deleted Board

Hello,I do not have access to my board.It always comes the error message that I have to make an access request to the owner, although I am the owner. When I then make the request, the message comes that it has been sent, but shortly after that the error message appears that the board is deleted. But in my dashboard this is no longer preserved and can not be restored.

7
G
1 year ago
Richard Becker
Richard BeckerBeginner
posted in Ask The Community

Miro badges not displaying in Miro Community profile

Hello!I aquired all of the Miro badges a little while back, but have noticed that on my community profile it says I have not received any badges yet… They are there in my Credly account, and Miro Academy, but I can’t find any way to connect them to my Miro Community account. Any help solving this would be greatly appreciated.

4
Richard Becker
1 year ago
S
Szymon NowakNew Here
posted in Ask The Community

Is it possible to span a card across multiple columns in a table?

Hi, I’m using a table for my roadmap board and I’m looking for a way span cards across multiple columns. When I try to resize a card, the column resizes with it. I don’t want to merge cells, I only want specific cards to span across more than one column. Is it currently possible? Cheers!

2
S
1 year ago
M
Michal BergmannNew Here
posted in Ask The Community

Sharing specific boards with the new team member

Hello, I would like to add a user to our Miro team who can open and work only on specific boards. The person is an external collaborator so I would like to select only a few boards that the person can edit and don’t touch other projects (we have dozens of projects in the Miro). Can you help me with how I can achieve this? Thanks, Michal

1
Apollonia
Mironeer
1 year ago
M
martinpNew Here
posted in Ask The Community

Splash screen makes me want to scream

Every single time I have a meeting where I am forced to use Miro I get extra frustrated by the splash screen that pops up as soon as I log in. I do not care about new features I just want to get the job done. It would be nice if I could click a reasonably big button if I am interested in the information in the changelog. Instead I’m denied entry to the board in order for Miro to show me this:I’ve looked around for a setting to turn this feature off, but I haven’t found a way out. Since I use Miro once or twice a month it seems like there is always something new I have to learn about. Leaving me stressed out that I might be missing important information that others can see in the meeting. Does anyone know a way out of this frustration every time I need to use this app? I could not find a way to submit a ticket to the Miro team, so alternatively if somebody knows how to get this across to the team I’d be very happy. 

1
Kiron Bondale
1 year ago
J
johallswenNew Here
posted in Ask The Community

Changing Templates

Once we have put content into a template, is there a way to export the content to another template so we can view the information in a different way?

1
Kiron Bondale
1 year ago
A
Anna StarNew Here
posted in Ask The Community

Mac app error

I have a free account with Miro at the moment but wanted to move over to using your desktop app for Macs.I am running Mac OS version is Monterey 12.6.1When I download the app and have moved it over to my applications folder I am unable to open Miro. I get an error message stating "You can’t open the application “Miro” because this application is not supported on this Mac.”Please see screenshots for reference.Does anyone have any suggestions or potential solution on this? 

0
A
1 year ago
A
AnthonySNYNew Here
posted in Ask The Community

Board is corrupted. Can support restore?

was working for about an hour. Then Miro suddenly stopped responding. all elements disappeared. When I refreshed the page, I see nothing but lines that extend left and right to infinity (no end) and a few scattered nods. restoring activity seems to have no effect.  wtf do I do? does Miro have an actual support center? 

1
Kiron Bondale
1 year ago
K
Kristy66Beginner
posted in Ask The Community

Sticky Note Cluster NO UNDO?!?!

An amazing amount of work went into creating a mind map with Sticky Notes and someone accidently CLUSTERED the Sticky Notes using the cluster tool in the fly out menu available when all Sticky Notes are selected.  It wouldn’t UNDO.Catastrophe!!!I have tried to restore the Board to before the clustering occurred without any success. Does anyone know if there is a way to undo a cluster? Tried all the obvious things 😭

5
J
10 months ago
K
Kenny ChenNew Here
posted in Ask The Community

MIRO wouldn't load on Chrome

hi support,MIRO has been working at least in the last 3 months on my M1 computer (Monterey) on Chrome version Version 107.0.5304.110 (arm64). All of sudden, it stopped working. MIRO site loaded, and I am able to login, but the dashboard or any other board wouldn’t load. The same works for Firefox. I have tried the following:hard refresh clear chrome cache restart computer cheers, Kenny

0
K
1 year ago
M
mblackNew Here
posted in Ask The Community

How do I join multiple teams?

My company was acquired about a year ago by a bigger company. Both companies have Miro accounts. For now we’re keeping our Miro accounts separate. However this means that I have two Miro logins and I have to constantly login and logout in order to jump back and forth between the two accounts with different email addresses. Is there a way to be logged in on both accounts at the same time and easily switch back and forth?

2
M
1 year ago
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KC Wolff-InghamNew Here
posted in Ask The Community

Embed video from internal network location?

I know its possible to embed video from video services like YouTube and Vimeo but for security reasons thats not always a good option for a company. i.e. the content is sensitive. Is it possible to embed video from internal network location?Cheers.

1
mlanders
1 year ago
W
Will MoindrotNew Here
asked in Ask The Community

How does Miro accounts work with Microsoft Teams app?

Hi All, Something’s not working the way I am expecting it to. I have a Miro account and an educational team within it. In our university’s Microsoft Teams there is an app for Miro. If I try to use this, the app prompts me for my Miro username/email, I enter this but then it seems to want me to setup a new password and account. Should it not just link through to my own personal Miro account? Here’s a video showing what I am trying to do. Any ideas? Thanks, Willhttps://youtu.be/dZRN49z6zAk

2
W
1 year ago
Daniel Do
Daniel DoNew Here
posted in Ask The Community

Creator plan & decreasing the barrier for posting in Miroverse

Hey everyone. I noticed that if I want to post my board in Miroverse, I need to use one of my boards. Since I’m on a free plan now, I have only 3 boards left. Isn’t this a barrier for Miroverse to grow even larger? For example, Notion creators don’t need any paid plan to start a full business as solopreneurs. I’m wondering if there’s any “creator” plan or if all creators need to be subscribed. Thanks for your responses! 

4
Mariam Danielian
Mironeer
1 year ago
Anthony Woods
Anthony WoodsNew Here
posted in Ask The Community

How do I add a Miro subscriber, who works at the same company as me, to my team without having to have that person take out another subscription to Miro?

Multiple people have joined Miro, as paid subscribers, independently of one another and all work at the same company and use emails of the same domain address.We are experiencing difficulty in sharing boards between paid subscribers of the same company but in different teams and company profiles. It appears that not all employees of the same single company are available to be added without purchasing additional subscriptions. This is resulting in people being multi-billed for the same Miro service.Please advise on how to:add paid subscribers (who are not paid via my credit card) to be active members of my Miro team. add paid subscribers of my company, but not paid via my subscription bundle, to be a contributor to a given board (via the desktop app). merge the multiple paid subscription teams within the same single company to the same single subscription.

1
Kiron Bondale
1 year ago
Leonid
LeonidBeginner
posted in Ask The Community

How to add an emoji to the sticker so that it was placed on the sticker as text, that is, without grouping.

How to add an emoji to the sticker so that it was placed on the sticker as text, that is, without grouping. The example of the sticker from the templates for CJM is given below, but I can't do it the same way, I need to group it, and it's very uncomfortable. 

1
Leonid
1 year ago
B
Bryan AndersonBeginner
posted in Ask The Community

What causes the online app to write changes to the registry files on a local device?

I’m sure this is simple, but when users access the online link changes are made to the registry files on the local device accessing the software. To be clear, this is not the desktop app but online. Why are changes being made to the registry? Thank you

5
Robert Johnson
1 year ago
U
Ulrich LeutbecherNew Here
posted in Ask The Community

Two organisations in Azure Cards

How can I connect to more than one organisation of Azure DevOps. Do I need to create a separate team per instance?

5
R
3 months ago
I
Itay ENew Here
posted in Ask The Community

locked out of my own board

I got locked out of my own board as a commenterwhat can I do?

1
Arin
Mironeer
1 year ago
G
Georgi MihaylovNew Here
asked in Ask The Community

Bug or feature

Hi all, I recently stumbled onto the following “strange” behaviour. Create an new connector/arrow; Start text mode to add text/label to it; Input some text and then go back to the beginning and put “[] ” - trailing space is important! Observe that white space is added to the same place where the brackets used to be. It almost looks as a macro of some sort, but it is not behaving like one. Also a strange dot appears at the top. And also the new whitespace is unbreakable.Thank you! :)

2
G
1 year ago
T
tsunoNew Here
posted in Ask The Community

Starterプラン（２User)でのユーザー追加方法

Starterプラン（２User)を購入済です。この契約内で２User目の登録できるはずですが、可能ですか？

1
T
1 year ago
S
shimamotoNew Here
asked in Ask The Community

Objects cannot be selected

Suddenly some objects cannot be selected.I have not locked them.Is there any cause other than locking that prevents selection?All but a few objects are grayed out. 

1
Apollonia
Mironeer
1 year ago
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