Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,794 Topics
  • 22,910 Replies

6794 Topics

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Damini LalBeginner
posted in Ask The Community

mouse pointer is not changing when using pen

Hi I have suddenly started facing issue with my digital pen, pointers shape doesn't change whenever I select some option, like after selecting pen it doesn't turn into the pen shape, but It works fine with mousepls suggest some resolution for itkind Regards

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1 year ago
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Alexander WolfBeginner
asked in Ask The Community

Change E-mail

Hallo!I have a free account with alex.j.wolf@[DOMAIN]. I want to change to this email-address: alexander@[DOMAIN]. But i did not get the email from your system to confirm the new setting. How we can change the emailadresse? Thank you in advance!Regards, Alex 

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Robert Johnson
1 year ago
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Magdalena WideraNew Here
posted in Ask The Community

Miro Estimation: Story points not set up for this board

I am trying to prepare an Estimation on my Miro board. I have added Jira tickets that need to be estimated, they are within the boundaries of the Estimation area but when I go to pick the board and choose the correct one (or any for that matter), I get the error message that Story points not set up for this board. I made sure that ticket that is chosen is the one that is ready for estimation and it is Story. I have then tried that for other tickets for other boards and always get the same error. Any idea what am I doing wrong or what needs to change. We have previously used Planning Poker on Jira. 

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1 year ago
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MakarandNew Here
posted in Ask The Community

how to change user email for users from admin portal?

Hello, I would like to change a email ID for one of our user. How to do this from Admin portal? Best Regards,Makarand

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1 month ago
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IrisStNew Here
asked in Ask The Community

How to copy a board from shared team to my own with Free Miro?

I've been using Miro mainly with other people on group projects but recently this has shifted to wanting to use Miro for myself. I want to use it to structure my ideas. I have created one board on a shared team page that I want to move to my own team/page. But since I have a free account, I can either only join shared team boards or have my own. Is it possible to copy this board, leave the teams, create my own team and post the board there without losing it? I've put quite a load of work into it..Can I do this with a free Miro account at all - or would I have to purchase a Miro plan to be able to do this?

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Robert Johnson
1 year ago
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Orkun SerinBeginner
posted in Ask The Community

Board icons and menus small in Microsoft Edge

Hello,I believe after some zoom in and out manipulation while using miro on edge I got all my icons and menus turned small and I am not sure how to set these back.This is not the board zoom itself, since I am still able to use via trackwheel but the menus,I dont observe the problem when opening the board on firefox, and I dont have any issues on other sites using edge.Could someone help ?Regards

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1 year ago
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Jane AshfoldBeginner
posted in Ask The Community

Personal templates

I can see all my personal templates but cant filter them by name to save time searching through. When I do just community templates show.

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Apollonia
Mironeer
1 year ago
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Paula Fernanda camposNew Here
posted in Ask The Community

I don't have access to my own board

Hey’ll! I lost access to my own board. When I try to view at least this content Miro displays “No access to board” and show me options to ask access to my own email. I’m not even receiving this email request on my email account.Has anyone here who could help me?

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Robert Johnson
1 year ago
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PeterDuescheNew Here
posted in Ask The Community

drag and drop SVG files

Hey, if I drag and drop SVG files it does this since today? Before it worked just fine. Any ideas? Best regards 

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Kiron Bondale
1 year ago
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IzziQuinnBeginner
asked in Ask The Community

Post it autosize text malfunction

Hello,I'm having this issue lately while using post-it. Whenever I want to draw on a post-it, even after few words, the text get smaller incredibly fast compare to what it used too. It automatically adding space to the point text get very small and I can't write anymore.. Any idea? Does it happened to you?

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Kiron Bondale
1 year ago
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Asim SuvediNew Here
posted in Ask The Community

Listing Miro In My Site

Hi, I'm founder of pmstack.io -  https://pmstack.io/nav/tools - a site where product managers can find best tools for product management. We've listed Miro in our site based on your press kit and I wanted to make sure we follow process for getting permission to list Miro in our site.Could you please confirm if this is ok and if you have any affiliate program we can participate in 

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Manouska J
Mironeer
1 year ago
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LmedNew Here
posted in Ask The Community

Educational license for professional support work

Hi,  I work for a Higher Education institution where we have a lot of interest in using Miro within the context of professional support services (e.g. scrum teams, UX/UI designers). All the work supports the delivery of education to students, but it doesn’t directly involve teaching activities. I wanted to confirm if the Education license can be used for this purpose? Looking at the Terms and Conditions of the license it does refer to it being available to ‘staff members’ of educational institutions, but I wanted to confirm this before we start using Miro within professional services teams. Many thanks

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Natalie Nedre
Mironeer
1 year ago
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Claude HNew Here
posted in Ask The Community

unable to invite guests to Enterprise plan (I'm admin)

I'm admin of a company with an enterprise plan. I would like to share a board and inivite a specific guest as editor. I've read the articles about collaborating with guests and set the team settings to "allow guests". Still the invitation doesn't work, I always keep getting the popup message that I have to add the person to my team. But I just want this person to be guest on the board (as editor, not only for commenting) and not to be part of my whole team. Am I missing something? Are there further settings that need to be changed?I’m admin of the whole company, so I have access to all the settings.

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Mironeer
1 year ago
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Krishna TrivediNew Here
posted in Ask The Community

Macbook Pro: Touchpad issues

When creating new boards, my touchpad does not open with a scroll bar for me view all templates.  Only the ones visible on the screen are the ones I can select. How do i get the scrollbar to appear?     

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Arina Groznykh
Mironeer
1 year ago
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Channing RossiNew Here
posted in Ask The Community

Admin Account without costing License

Is there a way that I as an IT Admin, can have a Miro Account on our company account used for Administration, however, since I am not using Miro for other purposes, not have to be charged the monthly license fee?I know other services that allow for an Administrator, but can revoke the actual License.  

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7 months ago
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Fionn ClintonNew Here
posted in Ask The Community

Edit Pasted Link Components

Hello, I deep link alot in Miro using other Miro board links or frames within other boards. Whenever I paste them, they have the same default design of a Miro cover photo, title that says “Sign Up | Miro | Online Whiteboard for Visual Collaboration” and “Scalable, secure, cross-device...” etc. I’d love the ability for this pasted miro link to take the name/title and image of their respective boards as seen in the screenshot. This allows for quicker detectability as you try to scan for the appropriate miro link (Please see attached).  Being able to configure and update the image/title/description for an external link would be great too, especially if the link is a simple URL that doens’t come with an image/title etc. Thanks! 

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1 year ago
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Evan StremkeBeginner
asked in Ask The Community

Text Alignment Issues Still Persists

I’ve used Chrome, Safari, and the Mac Desktop app, and in each I experience the same text alignment issue: many text blocks are cut off and I’m forced to go in and delete and re-type a letter to reset the alignment. I noticed another topic in the help center was marked as resolved a year ago, but that doesn’t appear to be true…  

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Mironeer
1 year ago
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varuna82lkNew Here
posted in Ask The Community

Clicking link in Mindmap

I want to create clickable links to my objects in the mind map. But, links are not navigable in Mind Maps.

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Yana Dzhavrunova
Mironeer
1 year ago
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Jos BezemerNew Here
posted in Ask The Community

How to find a project without members

Hey all. There are several projects that are created by our former HR rep but since she left there isn’t anyone that can see the project anymore. Is there a way, within the consultant plan, to see these project or invite people to these projects?  I’ve found that it is available for the enterprise plan with Content Admin permissions but maybe there’s something I can do without changing plans?  https://help.miro.com/hc/en-us/articles/360012777280#h_620e969a-21ea-47bb-a6d4-16707f655005 

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Christophe GESCHÉ
1 year ago
Leonid
LeonidBeginner
posted in Ask The Community

the arrow head does not reduce

How do I reduce the arrow head? Why is there no such function? In my chart, the arrow head looks huge and takes all the attention. The head does not shrink proportionally with the other elements.I would be glad to have your support.

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Kiron Bondale
1 year ago
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MakNew Here
posted in Ask The Community

I’ve lost my board on iPad app

I was creating a persona workshop template and somehow it got deleted. I’m on the free plan using the iPad app so I couldn’t get a board link or even search recent boards. Please Help.

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Arin
Mironeer
1 year ago
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Edu MataBeginner
posted in Ask The Community

Fonts size

How to have more options in the menu of different font sizes. It changes from 80 to 144. I would like to have intermediate options in the sizes menu so I dont need to change it manually once and again. 

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1 year ago
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Edu MataBeginner
posted in Ask The Community

Spelling and grammar check in wrong language

Eventhough I have selected “English” as preferred language in the Profile Setting, Miro diccionary continue in Spanish and therfore the spelling/grammar correction is looking for words in Spanish instad of English.  How can I fix it? 

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10 months ago
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Luke MoorheadBeginner
posted in Ask The Community

FOLDERS/PROJECTS/STORAGE

Hi all, We use Miro at work, the entire company is on it - amazing but it’s getting hard to organize.We have Projects which helps us organize, but ideally would need more detailed Folders or Projects within Projects.Is this something Miro are working towards?We ‘Star’ boards also, but as we work within seasons (fashion) we’re all using about 15-20 Miros at one time.Thanks!Luke

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Apollonia
Mironeer
1 year ago
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RenitaNew Here
posted in Ask The Community

[RESOLVED] Help - cannot delete grey box with my initials on it

Hi, I started creating a flow chart which was going really well. Now, in the middle of the chart is a grey box with my initial and name. When I click on it, it won’t delete or come up with anything. How can i remove it? Thanks

2
R
1 year ago
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