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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,844 Topics
  • 26,353 Replies
7844 Topics
A
Already ExistsNew Here
posted in Ask The Community
Can't Export as pdf or jpg

Can’t export anything all of a sudden on webwhiteboard.com.As an un-logged in guest, clicking the export button brings up the normal pop-up asking for a sign-up, and at the bottom are two links to export the board as an image or PDF. Clicking either of them does nothing. The window closes and that’s it. Tested on two different desktop machines with 3 different browsers (Firefox, Edge & Chrome).Created a free account, and when logged-in the options in the export menu change to either save as a template or attach to JIRA, and that’s it.Just looking for a way to save a board as a single file. Hopefully this isn’t an intended permanent change.

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10 months ago
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Doug LeederBeginner
posted in Ask The Community
Unable to reduce swimlane height

Looking for a little help and was unable to find an answer via search.  I added a swim lane diagram to a board and developed it quite a bit.  Another user moved an object and the auto-adjust thing caused the height of one of the swimlanes to expand quite a bit.  I’m looking to adjust it back to its previous height, but have had no luck.  Despite there being quite of bit of empty space (other than connecting lines), I cannot reduce the height of the swim lane.  I am able to select the lane, see the mouse cursor change to the arrows for adjustment, and could drag to make it larger, but something is blocking me from making it  any smaller.  Any advice?

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10 months ago
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Simeon FitchBeginner
posted in Ask The Community
What happened to selecting preview area for thumbnails?

I can no longer find the setting where you specify the subregion of a board from which to create a thumbnail. All I have access to is a bunch of (IMO) ugly icons. Has this feature moved to some other screen?

2165
Robert Johnson
10 months ago
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Allison KelseyBeginner
asked in Ask The Community
Magic mouse zooms in and out of board randomly

I have a magic mouse, using Miro in Chrome browser on a Macbook. I find that the board zooms in and out and moves from side to side in a very distracting way. I think it’s the mouse, but wanted to see if anyone else has had this issue and can recommend troubleshooting steps or has a fix.  Thanks!

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10 months ago
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mTractionNew Here
posted in Ask The Community
Boards are not visible

Hello Community, I have trial account which is expired now . There are many projects and inside the project I kept the all boards but now Boards are not visibe.Please try to help . It is important.  Thanks

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10 months ago
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Priscilla ArmstrongBeginner
posted in Ask The Community
Too many notifications

Hi - My boss gets every comment notification (number on comment bubble) even if he’s not @ notified. Using the Miro help tools/instructions we have removed comment and email notifications except the @ notifications and he still sees every comment. I need them because I’m Product Manager but he’s finding it too overwhelming. Does anyone know how to control comment update notifications? Thanks!

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10 months ago
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EhleNew Here
asked in Ask The Community
3 Dots for Arranging Table Columns and Rows is not there

Halfway through building a Service Blueprint, the 3 dots disappeared. Is there a way to bring them back? I can’t rearrange my table now…..

961
Robert Johnson
10 months ago
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JWardBeginner
posted in Ask The Community
Possible to have setting to make new shapes duplicated by clicking nodes have dynamic connection?

I would like new shapes (based on board) be created with a dynamic connection (if that’s what this is called).When you connect an arrow from one shape to another, if you drag and drop to a node, it will be a static connection, moving the shapes won’t change where the arrow/line connects.If you drag and drop in the middle of the shape the connection will be dynamic and will adapt to where the boxes are located.Clicking the parent node will create a shape that is then statically connected to the parent. I would like an option to change this behaviour to make it create with a dynamic connection - is this possible? 

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10 months ago
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Jon HBeginner
posted in Ask The Community
Bug in Miro App (How do I fix this?)

When double clicking on a box element that has text in it, in order to edit the text, the text instead moves about 4 inches to the left of the box, and cannot be edited. This can only be fixed by clicking around madly for a minute or two, until it finally works. I have a LOT of text to edit in Miro over the next few weeks. Why does something so simple not work, and what is a workaround/when will it be fixed? I don’t want to have to let my employed know that the enterprise app they are using doesn’t work.This is in the standalone Miro app (which we have to use, no web access allowed).

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10 months ago
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rafpafNew Here
posted in Ask The Community
Thicken Mind Map tool Lines

Let’s see. THis is such a bummer. No way to thicken mindmap lines? I cannot see them at all. It’s a bit of a joke no?

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10 months ago
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Ralph SA-AKNew Here
posted in Ask The Community
Start a presentation using zoom integration

Yesterday we were trying the first time how the zoom integration works. In short: We were pretty disappointed.While collaborating in Zoom on a Miro board works fine, you can’t present the board -  what is essential for us as a school.I mean, the grey button “present” in the upper right corner technically exists, it’s just nothing happening if i click on it. So, since customer support for paying customers isn’t what it used to be these days, I am still hoping that it’s something like a bug or anything that can be solved.We really need to use a tool like zoom, so we can present the lessons to our students and in the same time let them participate and collaborate when it is needed, as well as sending them into breakout rooms while they still stay on the current miro-board.Alternatives to zoom are an option as well. PS: We tried “Around” as well, same problem with the “presentation”-button and additional sound bugs and closed Miro-board while testing it.

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10 months ago
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Gabriel RosarioNew Here
posted in Ask The Community
Miro hangs on loading on Chrome after Chrome update

I don't know if it's related, but since updating Chrome to the latest version, I can't use Miro. After I login, it starts an infinite loading of the platform.Based on existing threads here, I already:. cleared cache. disabled all extensions. tried anonymous tabAnd all had the same behaviorSame machine, but using Safari, I can load Miro.Did anyone have a similar issue?Thanks

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10 months ago
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liubaqNew Here
posted in Ask The Community
hide min toolbar

hide the toolbar that pops up when I select something. the mini toolbar is for formatting. it usually obscures information that I am going to reference.

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10 months ago
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Roy PryerNew Here
posted in Ask The Community
Setting a line length or limiting how long a line can be drawn

Starting with a PDF image of a map copied onto the board, I want to either have lines of a set and unchangeable length that can be dragged onto the board and bent to fit along roads to show a path, or for the freehand pen tool to show the length drawn and/or to stop when a set distance has been reached.I want to use a map to allow route or network planning with a finite resource, for example design a bus network with x number of buses available. Each line equals a set distance that a bus can travel in a set time. The idea is to link lines to get a longer route, or double up lines to increase the frequency of the buses along the route.Does anyone know if this is possible?

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10 months ago
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Jin2New Here
posted in Ask The Community
How can i remove the diagrams which is generated by chatGPT

Hi~!These days in the top of rank in GPTs.I generated some diagrams from Diagrams: Show Me and then I edit for my purpose.But i cannot remove the original board what is generated from Diagrams: Show Me in chatGPT.Can you let me know how can i delete the board because the permission of this board is not belonged to me.Br,Jin

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10 months ago
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xtina webbNew Here
asked in Ask The Community
how to message all users in a team- education plan

hello all. can someone share steps to messaging all users in a team? i need to delete them but what to message a notification first. i am on the education plan. thanks in advance!

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Robert Johnson
10 months ago
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LAM XIUJINGNew Here
posted in Ask The Community
Page is empty - blank screen

The page doesn’t load. I can create any boards at all. Clicking into settings are all empty.  

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Yong-Chong Long
10 months ago
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Agnes MolnarNew Here
asked in Ask The Community
Register new device for 2FA

I have Business plan in Miro, and I am an administrator. At some point, 2FA got enabled (we have never been on Enterprise plan.)I’ve just purchased a new phone, and would like to move 2FA there. However, looks like 2FA is an Enterprise feature, and I cannot do anything with it - not even disable.Any idea what can I do, please? Anyone else experienced this?Thank you,Agnes

1192
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10 months ago
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Vyacheslav GrigorevNew Here
posted in Ask The Community
Endless image loading

Hi! Recently I have encountered such a problem that Miro does not want to display images on the board. I just have a gray rectangle displayed and the image seems to be trying to load. But no matter how long I wait, it doesn't appear. Tell me, maybe someone is facing this problem now?

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Peterwb
10 months ago
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Artur ArslanovNew Here
posted in Ask The Community
I lost access to the board.

I am writing to inform you that I inadvertently exited the team and, as a result, lost access to the board. I was the owner of the board, and unfortunately, I do not have any existing connections with other team members.I would greatly appreciate it if you could advise me on the possibility of restoring my access to the board or provide guidance on the necessary steps to rectify this situation.Thank you for your prompt attention to this matter, and I apologize for any inconvenience caused.P.s. one of the boards Miro | Online Whiteboard for Visual Collaboration

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10 months ago
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Sara FernandezNew Here
posted in Ask The Community
Import VSDX file to Miro

I am struggling with the migration of workflows from IBM Blueworks tool to Miro. I have a .vsdx file that I was able to export from Bigazi tool and when I tried to import it to Miro I got the error: We couldnt import your import your file, I am not sure why I cant import a vsdx file

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10 months ago
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Mike KippenhanNew Here
posted in Ask The Community
[SOLVED] Cannot switch teams

I am trying to switch teams, when I make the selection and return to boards, it returns to the previous team, which is not the one I want.I am unsure how to make the team switch engage.POS UI on Miro’s part. Can anyone help?

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10 months ago
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KarinaPaulaFreimaneNew Here
posted in Ask The Community
Raodmap/Planning tool

Hey here, I am looking for the ideas.Given: Used Miro board during a call with a client. We agreed about High-Level backlog for next 6 months. All tasks are written down as Kanban Cards (which you can open, write a description, put assignee and tags).All tasks are estimated in hours, some of them are really heavy, other one smalls 1-2 h.  Capacity of our team could be adjusted. It could be 100 h/per months, 200, 300, 500 - client should choose. Client pays for dedicated amount of h. Of course he want to get all features sooner and in the same time pay for the less amount of h per month. I would like to show him the different timelines for next six months, where each months has 100h,200h/300h etc.Like we put all tasks for a timeline and see, that there are not enough space. Or all of them fit, and there is extra time. I did all of this manually: draw the line with months, adjusted the size of tasks. It is not cool. Would like to have some automation solution.

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K
10 months ago
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Chris ForsterBeginner
asked in Ask The Community
Copy asset from one board to another

I have two Miro Boards. I want to copy some assets (a bunch of shapes, lines, text that form a large complex structure) from one board to the other. But the copy paste isn’t working? C

5606716
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10 months ago
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Ron WilliamsNew Here
asked in Ask The Community
Lost my boards...

Not sure if anyone can direct me on this…I am experimenting with Miro to see if this is a tool that will work for our startup team…  Created a couple of boards last week… and now when I try to access one of them… am told that I need to request permission… from ME! I did request access from myself… which I was very willing to grant… and when I click in after given access… I see no sign of my work! The other bastard me, must have deleted it! Is there a trash bin somewhere, where I can retrieve the great work the other me was already up to? Thanks for sharing your insights!UPDATE: Resolved. Evil twin brought under control.

1913
Robert Johnson
10 months ago
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