Goodday,
we've been using Miro for about 3 years now. But since last week ( or last 2 or 3 weeks ) all users receive daily update and weekly update mails, out of the blue. A lot of people report the emails as spam, which creates a situation that people who really need to receive notification email dont receive their emails.
Best answer by Eca
Hi
Thanks for sharing this with us — and sorry for the trouble those unexpected emails have caused your team!
We’ll go ahead and convert your post into a support ticket so our Support team can take a closer look on the backend. They’ll be able to verify whether the emails marked as spam were actually sent from Miro or from another source, and help you identify the next steps to prevent this from happening again.
You’ll hear from them shortly via email. Thanks for your patience while we investigate this further!
+2Hi
Thanks for sharing this with us — and sorry for the trouble those unexpected emails have caused your team!
We’ll go ahead and convert your post into a support ticket so our Support team can take a closer look on the backend. They’ll be able to verify whether the emails marked as spam were actually sent from Miro or from another source, and help you identify the next steps to prevent this from happening again.
You’ll hear from them shortly via email. Thanks for your patience while we investigate this further!
Issue is clarified. Not solved but at least i know it is part of your recent communication campaign.
btw, i knew it was not spam. But people in our organisation ( 800+ ) are all of a sudden getting mail from Miro and they all mark them as spam as they think this is a test from our security department again 🤣
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