Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,787 Topics
  • 22,899 Replies

6787 Topics

R
Rachel ElsonBeginner
posted in Ask The Community

My frames keep changing size

I have been creating several frames of various sizes. When I spend some time away from the board and then return to it 10 minutes later the frames have resized themselves. This has happened even when it is locked. Has this happened to anyone else and does anyone know why this is happening?

6
M
1 year ago
V
vanessathompsonNew Here
posted in Ask The Community

Export Excel organization chart into Miro

Hello Community,HR is doing their organizational chart in Excel & they would like to display it in Miro now, since excel does not look as good.They would like for Miro, that it automatically creates an organizational chart out of the Excel sheet.It sounds impossible to me, but I thought I might ask here beforehand.I have read several articles about displaying OneDrive in Miro or somehow getting Live Data in Miro, but that is not what we are looking for.Is there any other solution to this?Thank you in advance!-Vanessa

8
Robert Johnson
1 year ago
L
Lena RedmanBeginner
posted in Ask The Community

Conference presentation

Hey Community, can someone please help me? I have to do an online conference presentation which will be held on Zoom. When I integrate Miro with Zoom, the speed is significantly reduced. So I'm thinking of starting a talk on Zoom and then asking people to access the Miro board using the provided link. Does anyone have any suggestions for a better idea?Looking forward to hearing your suggestions,Lena

4
L
1 year ago
C
Christian PetersBeginner
posted in Ask The Community

Improve breaking of long words on post its, i.e. via soft hyphens

Hi all!When writing long words on post its they get broken unapropriately. This happens very often in German – you know we like those long words ;) An easy fix would for pro editors be to allow the soft hyphen utf symbol. So pro users can set a soft hyphen where the word can break if it has to. There are tools that brings you utf symbols to your finger tips so you don’t have to google them in order to use them. Maybe you find other, more advanced ways to improve word breaks for the majority of users. That would require effort i guess.

4
C
1 year ago
K
Karima SaadNew Here
posted in Ask The Community

Copy/Paste Sticky notes does not work

I have restarted my laptop and still struggling to copy/paste stick notes on the Miro app (Intel Mac)Are there any other ways to fix this? 

0
K
1 year ago
L
Leandro BastosNew Here
posted in Ask The Community

Como alterar o meu email da conta miro?

Estou tentando trocar meu email de usuário no Miro e não estou conseguindo Falo que já tenho uma conta, porém exclui todos os boards que eu tinha, mesmo assim não estou conseguindo. Preciso alterar porque estou usando um email corporativo e quero usar meu email particular.

0
L
1 year ago
S
San TouNew Here
posted in Ask The Community

decision tree/flowchart connect with database

Hi all, I am new to Miro, I love the design interface.I have a lot of knowledge base and information stored in my SQL databaseis it possible tocreate a flowchart using the data I have on a table? export the flowchart’s content and logic to a meaningful table?Thanks.

1
Kiron Bondale
1 year ago
W
WL_NNew Here
posted in Ask The Community

Jira Cards - import jira task - one side

Hi,I want to import jira task - one side, from Jira to Miro.It is possible to sending data from Jira to Miro ?.Jira is behind a firewall, I can open traffic from jira to miro but not from miro to jira.

0
W
1 year ago
M
M-HS-MainzNew Here
posted in Ask The Community

In MacOS cannot add Miro Board to MS Teams

I cannot add a board to the MS Teams. I am using a Mac (macOS Ventura 13.3.1). I can select the Miro add-in and can sign in to the account, but the following link does not load at all (blank page)https://miro.com/embed/ms-teams-app/auth-endWho can help?Thanks!

0
M
1 year ago
M
Marcelo MelgaçoBeginner
posted in Ask The Community

Members x Guests

Hi everybody.If I sign the Starter Plan with only 1 member (myself) 👇, can I have multiple guests working on multiple boards?  

4
M
1 year ago
F
FUMNew Here
posted in Ask The Community

Making highlighter markings stick with text

Hi, I been working with a roadmap where I check completed stuff off with the highlighter. But the only thing bothering me is that the highlighter does not stick with the text. So if I would add a new line to the tree, which I have auto positioning enable on. The text jumps away from its highlights making it really messy. What I have seen is that you cannot group it to the text. What should I do or will this post just be a wished feature.

0
F
1 year ago
O
OlyalaughNew Here
posted in Ask The Community

Техническая ошибка Technical bug

У меня было 3 используемых (доступных к редактированию) доски, не больше. Новые доски я не добавляла. В прошлую пятницу Миро сделала мне одну из моих трех недоступной к редактированию (view only). Уведомление пишет, что я якобы превысила лимит и у меня больше трёх досок, но на самом деле их как было три, так и есть. А права редактировать одну из них лишили. Пожалуйста, исправьте эту техническую ошибку. I had three boards and i could edit them. Last friday (5.05) Miro automatically disabled me to edit one of them though i didn’t add any new boards. The note says that now i have over three boards but that’s not true. I still have three boards but one of them unfairly has no right to be edited. Please, correct this bug. 

1
Robert Johnson
1 year ago
R
RichardRBeginner
posted in Ask The Community

Reducing Team Size on Plan

We want to reduce our Team size from 10 Users to say 5 Users.Currently, the ONLY way to do this is to Cancel our existing plan, and then start a new plan and we have to enter Credit Card details on the Miro portal!This is NOT User friendly! Can we please have functionality whereby one can Reduce a team size, and remain on the whatever Billing Method (e.g. Invoice) once is currently on.  

2
R
1 year ago
J
Julia LuninaBeginner
posted in Ask The Community

stickies capture won't work

Hello, community!Here’s the problem I’ve been experiencing. When I try to use the stickies capture tool at best it creates one selection and won’t let me create more or doesn’t create any and no matter what a click the selections won’t appear. Does anyone know how to fix it? I tried both web and app versions it’s the same. Thanks in advance

0
J
1 year ago
E
EtienneNew Here
posted in Ask The Community

Auto-Save

Hello,I’ve tried searching on Google about this to no avail.I’ll often get disconnected to Miro on my iPad. I use the app and will go back and forth from my browser to the app. I’ll most often get ‘connection restored’ when this happens but I’ve had a few times when I’ll get a message which says ‘trying to restore’ the connection. When this happens, it never end up working. What’s worse, I’ll lose everything.I think content is saved when you leave your board. Is there a way to activate some sort of auto-save feature to prevent major data loss and experience despair and frustration when it does?EDIT: Just to clarify:I’ll often edit text on Miro. The disconnect will happen while I’m editing the text in which case the whole text will disappear. I have a hunch it only saves text when you stop editing, not while you’re editing.

0
E
1 year ago
P
ppangaroBeginner
posted in Ask The Community

[RESOLVED] Don't get 'Starter' option when trying to upgrade from free

When I click in upper-left ‘free’, the ‘Business’ upgade option is highlighted and I can’t selected ‘Starter’.I have multiple Miro accounts, one with a university, but I’m logged into my personal account when I do this (which is the one I want to upgrade).Thx--Moderator note to the support team:When clicking on the work “free” (to the right of the Miro logo), then user is first presented with an “Upgrade” button and are then taken here: However, if they use the Add teams action, enter a team name, then they see: 

7
Maria Gonzalez
Mironeer
1 year ago
E
Elisabeth RiesBeginner
posted in Ask The Community

How do I find out who is the owner of a deleted board (to restore it)?

Hello :)We are working in a board. The one who created the board (and probably the owner) has left the company, but can still log in to miro, but is no longer the owner. But the problem is: somehow none of us is the owner now and the board has been deleted. Since no one is owner (or admin), no one can restore it. Help!How do I find out who is owner or admin?Or is there another way to restore the board?We have already checked all the bins, we could not find the board again.Thanks a lot! 

7
R
1 year ago
T
TeufelskometBeginner
posted in Ask The Community

Visitor + Video Chat

n the plan "Starter" visitors can edit the boards again. What about the Video / Audio chat? The help documentation says: "Visitors can not start a video chat"What does that mean in concrete terms? Can I talk to my workshop participants = visitors or not?Can I start a video chat and my visitors can participate or is there basically no video chat for visitors in the "Starter" plan?

2
T
1 year ago
M
Mark GoldbergNew Here
posted in Ask The Community

"Miro Research Team" Spam?

I received an e-mail from Rewards@ethn.io, following the completion of a user feedback study. I was wondering if this is indeed a spam, as the website itself looks fairly robust and not the ordinary style phishing site. They have not asked for bank details or anything, which is also making me wonder if this is legitimate.Could a member of the community provide any information on this?Many thanks,Mark

3
M
1 year ago
A
Alexey ZherikovBeginner
posted in Ask The Community

Trouble setting up Jira Cards app

Hi!I can not set up integration with my Jira server.I did not see any fields in my Miro settingStep 1 - i go to Apps  Step 2 - i click on Jira cards  And nothing! 

7
Robert Johnson
1 year ago
Peter Müller
Peter MüllerBeginner
posted in Ask The Community

Fixed ratio frames switch to custom ratio when changing size

Hi,I wanted to create a frame in A4. When I now want to resize it (by either dragging the corners or edges) the ratio switched to custom ratio and the frame is just resized in, for example, one direction. However, what I wanted was that if I resize the frame the ratio remain the same.Did I miss some feature switch or is this wrong?

1
Robert Johnson
1 year ago
R
Rosita_ryvitaBeginner
asked in Ask The Community

Visitor names - beta access

Hi Is it possible to have access to the beta feature whereby visitors to boards (accessing via a shared link) can enter their real name rather than being anon. (without them signing up for an account) thanksVisitor names (BETA) – Miro Help Center

5
D
1 year ago
R
Ruth DohertyNew Here
asked in Ask The Community

Trackpad Zoom Not responding

As of around 11am this morning the two finger pinch for zoom isn’t working. I’ve switched back and forth between navigation modes, closed out and logged back in, but nothing is working. Anyone having this problem? Any fixes?

19
J
1 year ago
M
Marek_KotrakBeginner
asked in Ask The Community

Issue with connection to Jira Server

Hi,I’m trying to follow instruction in respect to connect your Jira server with Miro, unfortunately i stuck during authorization. It ask me to use Jira cloud account which is not existing in my case (i have only local account on-premis).Any ideas? Maybe integration with Jira server is no longer supported?

4
M
1 year ago
T
TadBeginner
posted in Ask The Community

Uploading stopped working on all boards today

Since this morning, on all of my browsers (Safari, Chrome, and Opera) and on the Miro app on my Mac, I am unable to upload files (any format). I have tried creating new boards and uploading to these and it doesn’t work.  I have tried clearing my cache on Safari and it doesn’t work.  I go to the upload button, then My Device, then the menu disappears and nothing happens. Is anyone else having this problem?  Assistance is greatly appreciated.  

5
C
1 year ago
Terms & Conditions