Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,732 Topics
  • 22,686 Replies

6732 Topics

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Kent MathesonBeginner
posted in Ask The Community

“Locked” should mean locked. Locked images should not be 'captured' by Frames

I use ‘background’ images to denote special areas in my boards, and I keep them Locked so that I can work on top of them, place images, text, etc. The problem I have is that these locked BG images keep getting ‘captured’ by Frames that are dragged or placed over them, even when the Frame only partially covers the BG image. Please adjust the code so that Locked images do NOT get included in Frames, OR change the code so that only items that are completely within a frame are captured by the frame 

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K
1 year ago
V
Vladimir KrhounekNew Here
posted in Ask The Community

Transferring Confluence whiteboards into Miro boards

Hello guys, just recently we started using Miro after we used Confluence whiteboards for years and we have a lot of legacy boards. Is there any way how to migrate Confluence board to Miro?

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V
1 year ago
Y
Yogev GNew Here
posted in Ask The Community

Change font on an entire workflow

Is there a way to change font on an entire workflow. Kinda do command A and change the font on the entire doc. couldn’t find that option

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Y
1 year ago
J
Jason LuchtefeldNew Here
posted in Ask The Community

[KNOWN BUG] Video Playback in full screen during a presentation

Hi all!I have created a presentation in Miro.One of the frames contains a video (YouTube link).When I go into present mode and arrive at that “slide” the video is not full size.  I have to click the video, press play, and press full screen.  Then, upon completion, I have to press esc and resize the presentation to continue.Anyone have a workaround for more seamlessly playing a video within a presentation...while presenting? Thanks in advance,Jason

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J
1 year ago
Peter Green
Peter GreenContributor
posted in Ask The Community

Videos embedded from Vimeo no longer have a thumbnail and playback controls

We have several templates that embed videos from our Vimeo account as instructions. Sometime in the last week, the preview thumbnail and playback controls have vanished from these videos, causing lots of confusion for participants using these boards. If the participant clicks in the white space where the thumbnail used to be, they can use the “expand to full screen” icon, and the videos will still play for them. These videos are set to embed only, so clicking the “source” icon doesn’t work from them, and since there is no clear indication that a video is in that frame since the thumbnail is just white space, this is causing an issue.Has anyone else noticed this? 

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Peter Green
1 year ago
S
Steve McKennaNew Here
asked in Ask The Community

Bug - Undo button not working, copy and paste not working

Occasionally, the undo button is just not there and Command Z does not work.Also occasionally copy and paste does not workAlso, occasionally you can’t bring people to youFinally, sometimes work just disappears.These issues are not caused by a change in my role on the board, they just stop working mid workshop.Miro is a great tool but these things are annoying. Why do these fairly basic bugs appear on the app and on chrome? 

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M
1 year ago
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Nikola MerazziNew Here
posted in Ask The Community

Mind maps collapse

Hi, I would like to give the permission for anyone with the link could expand or collapse the branches, but not edit. To give the permission to expand or collapse branches I need to give the permission to edit that, and I dont want it. Anyone knows how to solve this issue? Thanks!  

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Kiron Bondale
1 year ago
K
KiriNew Here
asked in Ask The Community

Can people use sticky notes with comment only access?

Does granting someone Comment access allow them to participate in a workshop and use sticky note? Or do I have to grant them Edit access to use the sticky notes function?

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Kiron Bondale
1 year ago
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mina765432New Here
asked in Ask The Community

Refund Request

Hi there,  I accidentally purchased an annual subscription when I just wanted to purchase a monthly one. I immediately cancelled my subscription and would like a refund. Please help! Thank you

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Kiron Bondale
1 year ago
C
cassi wellingNew Here
asked in Ask The Community

Change all team email addresses automatically

We have changed our company domain and wish to update all current emails from a .space to a .com address. Can we push this across the board for all team members still using a .space email login without causing account or login change / duplication / deletion issues? Would be great for all team members to simply receive an automatic prompt that the address has been changed, even if they have to login once with their new email address, including for those with a Microsoft 365 single sign on. Thanks  

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Kiron Bondale
1 year ago
S
Stefan_copymanNew Here
posted in Ask The Community

Disable autocorrect

Hi everyone, I’m running a MacBook Pro M1 and am pretty annoyed by Miro trying to tell me how to write my stuff on the board, especially when it changes words that are meant to be like I put them. Do you know whether I can disable autocorrect in Miro? Thank you already!Stefan

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A
1 year ago
K
KJEFNew Here
asked in Ask The Community

Multiple Pages

Is there anyway to add multiple pages with the upgraded version of Miro? I don’t want to upgrade unless it has this feature. 

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A
1 year ago
R
ReidBeginner
posted in Ask The Community

Corrupt Image

Corrupt image won’t load? Have I lost this image now? Way to make this program more stable so I won’t loose my work in the future.Makes me nervous to continue using this program..  

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A
1 year ago
G
GKMDJPSBeginner
posted in Ask The Community

Automatic layout / alingment of "connectors, shapes & images" with Nodes / Siblings

Am unable to "align / auto layout" images, shapes, connector lines which are manually linked with Nodes / siblings. Currently will have to do manually which is time consuming."Select all - Auto align" feature to be available by default for all the boards & templates. This will be a user friendly feature.MIRO not providing "offline" is a major hiccup. Adding to that, non availability of the above mentioned feature makes using MIRO difficult.

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1 year ago
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Krista StevensNew Here
posted in Ask The Community

Locking Sticky notes when you add additional boxes in org chart

Hello Miro Support,  It’s my understanding that we are unable to “lock” sticky notes (post-it notes) in the org chart visual, which is concerning to me as I start to use Miro. I’m wondering if this is on the roadmap for the near future. I’m needing to add and remove sticky notes often, but whenever I edit the org chart (ie: add another group or name), the sticky notes stay where they are and I have to move multiple sticky notes every time.  Please let me know if there is a plan for this or if you have any suggestions.  Thank you,Krista

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Robert Johnson
1 year ago
M
mriaorlovaNew Here
asked in Ask The Community

Editing guests and visitors

Hello everyone!I know this question has been asked many times before, but the answers I’ve managed to find so far don’t seem clear enough. I have a free account now (I use it for teaching) and I would like to upgrade my plan in order to create more boards, since 3 clearly isn’t enough. When choosing the right plan, I found out that all of my students are currently full-scale members of my board and not just guests or visitors, but as far as I understand I’d better exclude them from the board before upgrading if I don’t want to pay a huge sum of money every month… The question is:What plan should I choose if I want to have several boards, each having another person (i.e. student) than me as a guest editor? I don’t need students to have access to any other boards than the one I use with them, but I need them to be able to add files, move objects on the board etc. Can I choose for example the Business plan with only one member (i.e. me) so that a more or less infinite number of guests cou

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Robert Johnson
1 year ago
N
Nicola BurkinshawBeginner
posted in Ask The Community

503 Service Temporarily unavailable

Anyone else getting this error this morning? Is it just me? 

2
Kiron Bondale
1 year ago
B
Brandon83New Here
posted in Ask The Community

Thumbnail Support

its very annoying that I can’t upload thumbnails for the whole team to use, or choose to have thumbnails default automatically to an uploaded thumbnail. I seem to have to go in and manually upload the image to each board in a project every single time...

0
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1 year ago
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PylerNew Here
posted in Ask The Community

Lost boards

Earlier this week i lost 3 boards that my team and i have been using for the past 17 months. i have read the blogs on how to recover lost boards but our free plan stood no chance.If there’s anyone out there that can help these are some of the board links  

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P
1 year ago
J
Jason DonaherBeginner
posted in Ask The Community

[RESOLVED] Font Resets in Tables When Loading Board

I have 3 boards with a number of formatted tables designed to move shapes in and out of them to designate production processes. My problem right now is that the font in some of the cells resets every time I close and load the board again. Has anyone experienced this and found a fix? Any help would be greatly appreciated.This is what it looks like normally. This is what happens when I close Chrome and open it again.If it is relevant, the issue fixes itself when I double click on any cell in the table, set the font size, or otherwise interact with the table. Thanks,Jason D

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1 year ago
K
Keeley JNew Here
posted in Ask The Community

Law school

Hello! Does anyone have any good boards for any 1L classes? If not any tips on creating boards for law school classes to study for exams? Useful features 

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K
1 year ago
G
Gustavo HNew Here
posted in Ask The Community

List Text Size Bug

I have a table with lists in its cells that the text appear smaller than it should. If you click to edit the text it will turn normal but after exit the cell they return to be small. If I enter a new item in the list before exit the cell, the size will be normal. What can I make to soulve my problem?*Only the text of the itens of the list will be smaller, if the cell has text and a list, the text is not afectedThe same info in both cells. Left one with the bug, and the right one after insert a new item, excluding it and exit the cell. 

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1 year ago
M
Mansoor ABeginner
posted in Ask The Community

[RESOLVED] version tab not appearing in board history

Hi, I am on a consultant plan, and noticed this morning that the version’s tab in history has disappeared. How can i get it back? as i need to restore a previous version to compare changes… any ideas? thanks

11
Robert Johnson
1 year ago
Potherca
Potherca
posted in Ask The Community

Can not save webwhiteboard to Miro

I have a board, created on Web Whiteboard, which I want to save to Miro.When I visit the board https://webwhiteboard.com/board/hYNRi0TT75mJatTp3H41GUJYsXLgAmr2/ I get the “This board is locked” message (which is expected). However, when I click “Sign up and unlock for free” and login (using Google), it just redirects to the “This board is locked” page.I would like to save the board to my Miro account before it is deleted (which is in 4 days).Can anyone help?

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Potherca
1 year ago
D
Debbie DickettsNew Here
posted in Ask The Community

How to add extra text and layers to mind map

I have created a mind map, I want to add in more options e.g where it says daily you tube posting another option above this, when I try to do this it selects the whole branch of that mind map and does not allow me to add  into it . Can anyone direct me on how to resolve this issue please? 

1
Robert Johnson
1 year ago
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