Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,800 Topics
  • 22,917 Replies

6800 Topics

KevinThePepper
KevinThePepperNew Here
posted in Ask The Community

Lagging performance on Desktop App MacOS M1

Working on the desktop app gets progressively slower until the app takes seconds between updates. This is on the MacOS M1 Desktop app. I am often working on these boards alone, and am experiencing this issue even on boards with little content (maybe a couple of frames and a total of 20 widgets). I have tried the following:Restarting/updating the app Resetting application data Hiding the side bar Turn off collaborators’ cursors Hide the mapRestarting and resetting application data temporarily resolve the issue, but after 5 minutes of working it begins to lag again as if something is building up.My Mac is an M1 with the latest Ventura 13.4 OS. My internet connection is running at 300+ Mbps. Any help is appreciated.

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KevinThePepper
9 months ago
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André HanssonNew Here
posted in Ask The Community

Working with layers

 Do you have any plans of introducing layers? I have a huge Architecture Drawing where I want to create layers so different people can contribute to add content in different layers.Best Regards,André Hansson

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9 months ago
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Kaushik PatangeNew Here
posted in Ask The Community

Need help choosing a template for my project

My project is as follows:Our leadership team and other stakeholders have made several requests to get customer references for a new product we have. I would like to have single source of truth to track outreach to the sales account teams to get their buy-in in doing a customer story. We also would like a way to have alternate customer accounts available in case a customer is not willing to do a customer reference. Tracking when outreach happened and the outcomes of each interaction with these sales account teams for eahc respective customer would be great.Leadership will want to see how things are going in terms of progress towards getting these references, so we also would like a high-level, super easy to read and understand dashboard of our progress.What template or custom template is recommended?

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K
9 months ago
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Sergio JuniorNew Here
posted in Ask The Community

Miro Web- "Session expired" many times a day

Since the last week, the Miro session has been expiring quickly, which makes it necessary to log in again several times a day.Is it possible to configure it to remain logged in until I want to log out?

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9 months ago
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OnanymousNew Here
posted in Ask The Community

[RESOLVED] Broken Avatar component in the Wireframe library

Since coming back to my boards this morning, it look like all instances of the avatar and image components from the wireframe library have been squished.Even pulling in new instances produces the following: It anybody else experiencing this?

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Robert Johnson
9 months ago
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Brandi HatleyNew Here
posted in Ask The Community

Link Accounts

My company has several Miro accounts for different departments/practices. Are there ways to link the accounts so that we can view boards on all the various accounts?

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9 months ago
Johanna Torstensson in Sweden
Johanna Torstensson in SwedenNew Here
asked in Ask The Community

Can I delete a board I have submitted to Miroverse?

Hi,I´m a great fan of Miroverse, and have submitted some templates already. Can I delete the board after I submitted via the form? I have not downloaded a copy of the template since I am on a Free price plan. Or do I have to keep the board active and untouched as long as the template exists in Miroverse? Thanks!

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Johanna Torstensson in Sweden
10 months ago
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SOONNew Here
posted in Ask The Community

Copying and Pasting not working on Board

Suddenly copying and pasting in Miro board is not workingI attempted to copy and paste through Key-board (Ctrl+C, Ctrl+V) and it worked nothing.nothing happened.so i tried to another way which i clicked right button of mouse and chose copy and paste from the menu, but the message said “These actions are unavailable via context menu. Please use : Ctrl +C, Ctrl+V)” How can this problem be solved. Is there a setting which was by accident triggered which could have caused this? Thanks! 

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10 months ago
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Suzanne OrzechBeginner
asked in Ask The Community

Frames not picking up objects/objects within frames not moving with the frame?

Hello there!  I am creating a Customer Journey Map.  I am using a Macbook Pro.  I am fairly tech savvy and I cannot for the life of me get frames to pick up the objects within them so that I can move them all together.  I have tried to select existing objects and then frame them, and I have tried creating the frame first THEN adding the objects.  Nothing works for me.  I have looked through the community for similar issues, but I have. not found the exact same issue.  I have enabled the grid and disabled it….nothing works for me.  Any advice out there?  Many thanks in advance!  

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Robert Johnson
10 months ago
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pleppkyNew Here
posted in Ask The Community

Azure Card: Can't edit imported card

Hi there, I am able to import an Azure Card however once the card is in Miro and on the board I can’t edit it. What can be done to correct this issue? There is no pen icon (edit) on the card’s context menu.  

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10 months ago
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P JANNEZBeginner
posted in Ask The Community

Charts widget doesn't appear in the toolbar anymore

Hi community,Since a while now the Charts widget has disappeared from the toolbar.Does Miro stop delivering this feature ?Regards,Pierre

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D
10 months ago
StupidJan
StupidJanBeginner
posted in Ask The Community

Why are there trash bins when you search "man" in the icons?

Hey, I’m using icons very often. Since a month or so, there are trashcans showing up, when I search the term “man”.Is this a joke or just slang, that I get wrong?  

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StupidJan
10 months ago
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Shay TeaBeginner
posted in Ask The Community

Editing a mirovers template

Hi everyone, I was wondering if anyone has been able to figure out how to edit your miroverse template. To be clear— I don’t mean the name and description but the actual template.  As we all know, the secrete to creating a good anything, templates included, is iteration. I have finally launched one of my templates onto the Miroverse and already I want to make some edits and changes. I’m guessing that surely this is possible, but for the life of me I cannot figure out how. Would love anyone’s help.  Cheers, Shay

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10 months ago
Christophe GESCHÉ
Christophe GESCHÉExperienced Community Member
posted in Ask The Community

2 "shapes" tool ?

So  what’s the difference between these 2 tools ?If I click on “1” it’s open the “3”. In  bottom of “3” there is a “all shapes” button (4)If I click on “4” it’s open the full shapes list “5”. If I click on “2” it’s also open the full shapes list “5”. So  2 is just a shortcut. 

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Christophe GESCHÉ
10 months ago
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Tino TigerNew Here
posted in Ask The Community

iFrame app is ingnoring settings and styles

Dear all,First I’ve got some experience by implementing iFrames in web pages. Also I just iFrames in miro in the last years and these ones always worked for me.Now  I’ve got the problem that miro always opens iFrames with 800x442 px and ignores all given parameters like size, frameborders etc. It doesn’t matter if I implement it (as an example) this way or via using style=”xxx”: <iframe src="https://miro.com" width="1024" height="768" name="miro" title="miro"></iframe>How can I get the old functunality or how I can motivate miro to open iFrames the way I like? ;-) Thx in advanceTiger

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10 months ago
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JessNew Here
asked in Ask The Community

Why can't I see a board I created in the Desktop app online?

I created a project and a board using the Desktop app, but I cannot see it through the online interface. Actually, this seems to work both ways - I also can’t see a project/board I created online through the Desktop app. How can I see all my projects in both places?

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10 months ago
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MichalPilarskiNew Here
posted in Ask The Community

error during duplicating board

I tried to duplicate board and got message “Sorry, something went wrong”. Any idea what could be a reason of issue? 

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10 months ago
Don Morris
Don MorrisNew Here
posted in Ask The Community

Which Template to Use?

Just getting into my Miro journey, the whole whiteboarding thing, actually. Oh, I have used real whiteboards in the past, but I was unaware of the vast range of options for organizing projects and data. And that’s where I’m getting bogged down. How do I know which template I should be using to solve for a particular need? The previews don’t give me quite enough information to make a choice. I’d love to see examples (ideally a video) of how each type is used; is there a course in the Academy I should be starting with, or maybe another (external?) resource that goes into a bit more detail?

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Kiron Bondale
10 months ago
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Oz Shaar MosheNew Here
posted in Ask The Community

Nested Boards - Embedding a Miro board within a Miro board

I would like to be able to nest a board or a frame from one board inside another board (a smart link). Basically it would be like the Fig-Miro plugin functionality but between board and with the ability to have auto update. I want that whenever the nested board or frame is updated the visual changes in the board will trickle up to the board it is nested in. Think of it as a visual window to another board that updates upon board load.I don’t need to be able to edit the nested board or frame while in the hosting board so the link between the boards in visual only.It would be great if I can choose to keep the updating link or sever the link or make the update automatic. Why?Sometimes the work that I do is cross domains. Now every board is a domain of its own.The ability to view an updated information from another board is very valuable.So why not copy paste? Because it requires a lot of maintenance and going back and forth between the boards. How the flow will look like?Go to host board C

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10 months ago
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Tom WorbeyNew Here
posted in Ask The Community

Miro Board perpetualy not loading

I have gone to load a Miro board I need for work and it is perpetually loading the page and says that the connection is lost.I've done everything. Cleared cache and browsing data, tried a different wifi network, tried incognito mode, different browsers but nothing has worked so far. Below is the image I am seeing. None of my team are able to access any of their boards either across all users.  

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Kiron Bondale
10 months ago
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P JANNEZBeginner
posted in Ask The Community

Azur DevOps - Unable to edit cards

Hi Community,I cannot edit card imported from Azur DevOps anymore.Does someone got the same issue ?How to fix it ?Best Regards,Pierre

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10 months ago
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Pato ManNew Here
posted in Ask The Community

Feedback: Image Filename Missing from context bar after update

After the recent Miro update to adding Alt Tags to images, the images no longer display their filenames. We use miro often to work with many images and use the filenames for search/reference in other apps and documentation.Is there an option somewhere to display the filename or was this feature removed? 

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Kristin
Mironeer
10 months ago
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Edu MataBeginner
posted in Ask The Community

Spelling and grammar check in wrong language

Eventhough I have selected “English” as preferred language in the Profile Setting, Miro diccionary continue in Spanish and therfore the spelling/grammar correction is looking for words in Spanish instad of English.  How can I fix it? 

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10 months ago
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ideation-productBeginner
posted in Ask The Community

Blocked because the size of the image is too large

We have several long images (not large but very long) that we would need to import in a Miro, but we get this anoying message. Is there a way to bypass that ? 

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Robert Johnson
10 months ago
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FmcsNew Here
posted in Ask The Community

[RESOLVED] Copy as image is not working

I have tried to copy as an image and export a frame as an image and every time it throws me the error "something went wrong". I am the owner of the board and access is released but still I cannot export images from miró

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Robert Johnson
10 months ago
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