Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,801 Topics
  • 22,917 Replies

6801 Topics

Lucie A
Lucie AActive Contributor
posted in Ask The Community

📣 The Distributed '23 Miro Boards need your help!

Hey beautiful people!Do you want to be part of shaping the Miro Distributed '23 Board Designs into experiences that you’ll love and find valuable?Wonderful! The Design Phase has officially begin, and I'm looking for some quick 'n easy feedback on how you've enjoyed previous years’ events, and what you'd hope to see this round.🗳️ 𝗦𝗶𝗺𝗽𝗹𝘆 𝗳𝗶𝗹𝗹 𝗶𝗻 𝘁𝗵𝗶𝘀 𝘀𝘂𝗿𝘃𝗲𝘆 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲 𝗲𝗻𝗱 𝗼𝗳 𝗻𝗲𝘅𝘁 𝗧𝘂𝗲𝘀𝗱𝗮𝘆 𝟭 𝗔𝘂𝗴, and we'll take care of the rest: https://form.typeform.com/to/I4hQyDmA 🗳️Mega thanks in advance 🙏. Your participation and insights are really important to the mission of making this a meaningful event.Let's go! 🚀

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Lucie A
9 months ago
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lcummingsNew Here
posted in Ask The Community

Shared board not viewable "There's been a glitch" error

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.  

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9 months ago
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Keara O'ConnorNew Here
posted in Ask The Community

Dot voting - facilitator making votes for others

Hi, Does anyone know if it is possible to have someone do “proxy votes” in dot voting?We want to use dot voting during some workshops but not all our participants are going to be able to use Miro. We want to enable people to share their votes verbally/via chat and have a facilitator make their votes for them so they still get counted in the summary.When I try and do this it just says I’m out of votes - is there a way around this? Thanks

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9 months ago
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Theo PhilippsNew Here
posted in Ask The Community

Fonts dont work in R

It would be nice, if there was more support for Russian-language fonts users.The Problem:Currently, all users, especially those who use Russian language in their board-projects, having an issue of half of available Miro fonts working not correctly. As you can see in the screenshot below, the texts written in the table have the same font called "permanent marker": This bug seems small at the first glance, but it sure does make the whole experience of using miro unpleasant at times. Of course, permanent marker is not the only one font that is having an issue with russian language. Possible Solution:My knowledge seems to be out of range where there root of this problem hides, but a rational and logical guess would be something is wrong with code. Miro-developers should know it better?

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9 months ago
Manouska J
Mironeer
Manouska JMironeer
published in Ask The Community

Q+A Thread: Inactive Teams Deletion

Hey Community!Today we sent out an update email to admins of inactive Free and Education plan teams. If you received this email, have any questions, or need help please ask us in this thread–– our team is here and happy to help!

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9 months ago
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Roi TalpazNew Here
posted in Ask The Community

Change Team Admin - Original admin no longer an employee

Hello,I need help regarding changing the team admin so i can upgrade to a paid account.because the original team admin is no longer an employee at my company.How can i fix it?

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R
9 months ago
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Iacopo PaceNew Here
posted in Ask The Community

Mermaid sequenceDiagram breaks with

Hi all,really appreciate edit support for mermaid sequence diagrams!As I was working on a pretty big diagram though, I think I hit a limit somewhere in miro. The issue can be easily reproduced by pasting the diagram in this live mermaid: linkA few seconds after hitting the “Add to Board” button, the console prints Uncaught (in promise) Error: An unknown error occurred: Metadata update failed. at z.responseHandler (miro.js:1:3388)responseHandler @ miro.js:1and it won’t redirect me to the board.If I close the diagram dialog window, the image is actually added to board but it is NOT editable.Can this be looked into?Thank you!

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9 months ago
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Karthikeyan TamilarasanNew Here
posted in Ask The Community

Content disappeared in free plan

Hello, I saved some screenshots to (free Miro plan) Boards. The boards are there but the contents inside are missing. I access this after an year I was not using. Could it be lost forever ? If so.. what are the ways to avoid such in future ? Thx

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K
9 months ago
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Marco FaulhaberNew Here
posted in Ask The Community

Support: How to change Miroverse e-mail adress

Hi all, I will take a new job in a few days and my old e-mail address will be deactivated. In Miro itself I have already changed the email a few weeks ago. In Miroverse, however, the old one is still displayed. How can I change my e-mail in the Miroverse?

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9 months ago
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miromahaNew Here
asked in Ask The Community

Minmap

Minmap: How can I fold and unfold a Minmap like in Mindmanager?

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9 months ago
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Dan DefenbaughBeginner
posted in Ask The Community

[RESOLVED] Can't move multiple selected objects with Arrow keys

Yesterday I could move multiple selected objects with SHIFT + Arrow keys. Today I can’t. The objects are not locked. I can still move one object at a time with SHIFT + Arrow keys. What happened?I’m using Chrome Version 110.0.5481.177 on Mac OS Ventura 13.2.1

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Robert Johnson
9 months ago
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reallukeburrowsBeginner
posted in Ask The Community

Copy and paste is not working

Hi,Unfortunately for me copy and paste and trying to duplicate one of my boards isn’t working for me. I’ve tried on the Desktop app and Google Chrome - neither work. I have cleared cookies etc. still not working for me. Any suggestions?

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M
9 months ago
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Nora Batty BeckNew Here
posted in Ask The Community

Mind map trouble

I have made a couple of mind maps now. But twice now, the board has stopped working and the mind map is suddenly missing from the fram. If I go back iin history. I can find it, but it’s distorted and it’s so far away from the frame that I can’t find back. The map has been flippend and some of the nodes is all mixed up and some has been sent far, almost like it’s lost in Miro space. If I go back in the history version, it only takes me to where that specific node is now, not to the version. I have spen hours on this and really don’t want to do it one more time. Har anyone encountered this before and can advice on a solution?  

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9 months ago
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Yogi Nur FadilahNew Here
posted in Ask The Community

miro badge

how I show my badge miro academy in my mirovers profile? like this : thank you, :)

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Indra Kusuma
9 months ago
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DonatasNew Here
posted in Ask The Community

CTRL+C/CTRL+V hotkeys combination not working

Hi,Using hotkeys CTRL C/V for copying objects in the board does not work. Pressing CTRL+V inserts previously copied information

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9 months ago
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Dimitra ChatzipantaziNew Here
asked in Ask The Community

How to get edit rights on the first 2 boards I have been added on a free plan

Hello miro community, Does anyone have any idea why I cannot get edit rights of 2 boards that I have been added from my team? Is is possible to get edit rights on the first 3 boards that you have been added on a free plan? Let me know. thank you for the helpDimitra

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Robert Johnson
9 months ago
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Steve123456New Here
posted in Ask The Community

Copy object no longer works

I used to be able to copy objects, but now when I try to copy an object (postit note, box, groups, anything but text) Miro ignores the action.If I try to copy an object and paste, the item I previously copied (sometimes from other apps) is pasted.If I copy text from the same Miro board it works, but I cannot copy any objects.I am the team admin so I have appropriate (edit) access on all boards.I am on a Mac, the desktop app works but I prefer working with Miro in the browser.

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Robert Johnson
9 months ago
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Doreen HingBeginner
asked in Ask The Community

Is it possible to create Trademark, Registered & Copyright symbols

(TM), (R), (C) do not seem to transfer into their respective symbols, which would be useful for presentations. Is there a shortcut? Thanks

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B
9 months ago
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GEOMNew Here
asked in Ask The Community

I can't copy/paste an object.

Hello.My question is simple, I tried to find an answer to my issue but there’s no answer at all.Miro doesn’t let me use copy/paste functions when I click on the 3-dots menu of any object, it shows me the message: These actions are unavailable via context menu. Please use: CTRL+C for copy and CTRL+V for paste. And when I try to use CTRL+C and CTRL+V, nothing happens.And before someone ask me a silly question if I’m using the desktop or web app, of course I’m using the web app and since I said “click”, it means that I’m on a pc, not a mobile device.Just give me a straight answer why it’s not possible to copy/paste a simple object: line, square, circle, star, text block, etc., using the integrated menu of any object?...I think this question doesn’t requires a scientific level to answer it...is just about the copy/paste function that I’m talking here, nothing more, not trying to do something of other dimension either.

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9 months ago
Jörg Oyen
Jörg OyenBeginner
posted in Ask The Community

Activating BETA features

Where can I see if the beta functions can be activated for my browser / desktop Miro versions?Via the menu item Help I get the info 0.70 ... 

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9 months ago
A
Anand VatsyaNew Here
posted in Ask The Community

Adding listing in Miro marketplace

Hi!I wish to add my company’s listing on the Miro marketplace. Ours is an interactive demo software and it works similar to Loom, in a sense that users need to just drop the demo link on their Miro board for it to work. Now the problem is since it’s not really an app integration to Miro, we’re unable to figure out how to proceed. The guidelines are relevant for app submissions which requires all the security guidelines to be met. However, we do not even have any external facing APIs for setting OAuth authorization. So some guidance on how to proceed for the listing would be very helpful. Thanks!

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William Bishop
Mironeer
9 months ago
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DavidBalNew Here
posted in Ask The Community

Font size is broken in my mind map

For some reason, I can only change the font size for the entire mind map. However, three branches of that mind map got impaired and are of a smaller font size. Even if I click the auto-layout for that mind map, it stays the same. And it seems I cannot increase the font size just for some of the branches. Is there any way to fix this? It does my head in.. 

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9 months ago
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Sean RossNew Here
posted in Ask The Community

best template for website research (url lists) and people research repository?

Hi,  I’m new to Miro.  Initially we are doing some research to collate relevant web urls and small info panels on individuals.  Any thoughts on a template most suited to this?  Cheers!

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9 months ago
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OMNIA Productions OfficeNew Here
posted in Ask The Community

Security on ios

Hi!  I am wondering: I have two miro boards with quite personal sensitive information that i wish to share with a team. The team shouls be able to see the boards on their iphone. Is it possible that miro asks for a password when the app opens? En if not, how can I make sure the boards are save to enter from a phone? Thanks! 

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9 months ago
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humbleambitionNew Here
posted in Ask The Community

"Infinite Zoom" stops at 400%? Surely that's not infinite zoom?

Hi,I’m coming back to using Miro now, and I seem to remember that previously I was able to zoom in as much as I like, and add additional objects and stickers after having zoomed in… Am I manufacturing that memory?It’s just that I often start anywhere in a project, and as I work, things get deeper and shallower, but Miro doesn’t allow me to zoom in any deeper on my ipad (or any other device), and the thickness of my pencil also doesn’t seem to get thinner so I can’t write any smaller if I want to dive deeper into a particular section.Am I missing something? or is there a way around this?  

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H
9 months ago
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