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[RESOLVED] Copy as image is not working

  • October 6, 2022
  • 15 replies
  • 1455 views
F
Forum|alt.badge.img

I have tried to copy as an image and export a frame as an image and every time it throws me the error "something went wrong". I am the owner of the board and access is released but still I cannot export images from miró

July 17, 2023

Update from Miro Support:

I can confirm there was a bug on our end which caused causes this behaviour. We're happy to let you know that the issue you reported has been successfully resolved. We entirely understand how important this feature is for you, so we'd like to thank you for your patience in this matter!

    15 replies

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • October 7, 2022

    @Fmcs - I just tried from Windows 11 (64-bit) from Chrome, Edge, Firefox, and the Miro desktop app – worked from all.

    Are you still receiving an error? If so, how are you accessing Miro (OS and browser/app)?

    Note: If you have a paid subscription, you can open a Miro support ticket by following these steps:

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    G
    Forum|alt.badge.img

    Same problem here, experiencing for about a week. MacOS 12.6 (21G115) on MacBook Pro 2019 (Intel).

    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • October 10, 2022

    @Fmcs / @Gina Spasskaya - Have your reported this to the Miro support team?

    https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
    J
    • jhhtaylor
    • Beginner
    • October 11, 2022

    I am experiencing the same thing for about 2 weeks. Windows 11 (64-bit) from Chrome, Edge.
     

     

      W
      • Win
      • New Here
      • October 13, 2022

      Same here

        J
        • jhhtaylor
        • Beginner
        • October 19, 2022

        I am experiencing the same thing for about 2 weeks. Windows 11 (64-bit) from Chrome, Edge.
         

         

        This is now working for me as expected. I can copy as image like normal. Windows 11 (64-bit) from Chrome, Edge. 

          A
          • Alan Spina
          • New Here
          • April 26, 2023

          Same issue in the app for mac. I am using a macbook pro M1 pro Ventura 13.2.1.

          A

          same ((
          I can copy as image like normal. Windows 10 Pro (64-bit) from Chrome, Edge. 
          Can’t copy as image.
          Error: Something went wrong.

          A

          same ((
          I can copy as image like normal. Windows 10 Pro (64-bit) from Chrome, Edge. 
          Can’t copy as image.
          Error: Something went wrong.

          yesterday I face this problem, but in a few hours it started work.
          But today the same problem faced((

          F
          • FZambia
          • New Here
          • July 15, 2023

          Also experiencing the issue using Web version of Miro (Chrome Version 114.0.5735.198 (Official Build) (x86_64) on MacOS)

          S
          • standoge
          • New Here
          • July 16, 2023

          same ((
          I can copy as image like normal. Windows 10 Pro (64-bit) from Chrome, Edge. 
          Can’t copy as image.
          Error: Something went wrong.

          Me too. Also I tried using Desktop App.

          B

          Since there are already a few bumping this thread, I thought I’d do the same. This is killing my ability to prep for a sales pitch!

          Robert Johnson
          Forum|alt.badge.img+13
          • Robert Johnson
          • Volunteer Community Moderator
          • July 17, 2023

          Same here.

          • Windows 11, 64-bit OS build 22621.1992
          • Chrome Version 114.0.5735.199 (Official Build) (64-bit)

          I will open a support ticket and report back as I hear from the support team.

          Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
          M

          It’s a huge problem for me too… please fix it

          Robert Johnson
          Forum|alt.badge.img+13
          • Robert Johnson
          • Volunteer Community Moderator
          • July 17, 2023

          Update from Miro Support:

          I can confirm there was a bug on our end which caused causes this behaviour. We're happy to let you know that the issue you reported has been successfully resolved. We entirely understand how important this feature is for you, so we'd like to thank you for your patience in this matter!

          Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
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