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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,988 Topics
  • 30,093 Replies
8988 Topics
J
JAVRNew Here
asked in Ask the Community
Importing edited PDFs are blank

Left side: Original PDF - Right side: Same PDF with highlightsThe original PDF loads without any issue.The edited PDF file loads the content for a brief time then it goes blank without any apparent reason. The content is there, but it doesn’t show up.Tried using PDF optimizer for backwards compatibility to 1.7, 1.5, 1.3 PDF version, it did not worked.I am usingWindows 10Firefox browser updated    

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TyPalmNew Here
asked in Ask the Community
Lost Access to my own Board

I lost access to a board that is critical to my work. I feel like I’ve tried everything getting it back: getting added back to my university team (which I don’t think it was under originally anyway) upgrading to a paid account and checking my trash, requesting access using the direct link of the board (which I was the owner so the request would come to me theoretically?). I’m at a loss. Support has not been helpful at all. 

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Eca
Mironeer
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Doug Van AllenNew Here
asked in Ask the Community
SSO error

I have some users where they cant use the Miro app due to SSO errors.  Oddly enough, logging into Miro via the web with SSO works fine. It's obvious that this is an endpoint issue. In addition, it doesn't affect all users as some can log into the app and the website via SSO without issue. Tried all of the steps located in the following doc:https://help.miro.com/hc/en-us/articles/360019271654-I-can-t-log-in-via-SSOStill no joy. Even down to the command line where there is the schema test and the affected enpoints pass.  

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Eca
Mironeer
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Tobias SchleinkoferNew Here
asked in Ask the Community
"Table" tool: relations between tables - 1:n and m:n

Hi,I'm new to miro and playing around with the "Table" tool.Is it possible to create 1:n or n:m relations between two tables?1:n relations:Say table 1 is called "Manufacturers" and table 2 is called "Car Models". I would like to relate the car model "911" in table 2 to the manufacturer "Porsche" in table 1. I.e. basically having a field in table 2 of type select but with options that are fed by table 1. (or to use database wording: foreign key relations)m:n relations:Having a field in table 1 of type select so that I can select for manufacturer “Ford” the models “Model T”, “Mustang”, “F-150”. I.e. a multi-select field that is fed by table 2.Is this possible with the "Table" tool? If not: What other options are available to somehow model this scenario? 

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Aijanat AskerovaBeginner
posted in Ask the Community
Оплата прошла, но тариф не обновился

Я оплатила за тариф, деньги списались, но тариф не обновился. Что делать? 

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Eca
Mironeer
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Mr. KatranNew Here
asked in Ask the Community
Не могу войти в аккаунт на мак через браузер

Проблема в том что когда пытаюсь зайти аккаунт миро меня перекидывает на выбор ы заход в аккаунт и когда выбераю его меня выкидывает в вибор аккаунтов миро

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Eca
Mironeer
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Agnes is my unique nameNew Here
posted in Ask the Community
Some Miro shortcuts no longer working Safari - browser shortcuts now being executed

Since today I cannot use CTRL+D CTRL+Z shortcuts when working with Miro on Safari. Instead of duplication of an element and redo of a step, I can see my browser reaction - adding to the favourites in this case.I was refreshing, and logged out. Yesterday these shortcuts were working fine. My Safari is up to date.Any ideas what caused this and is there a way to make it efficient again?  

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Eca
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ARSKA TechnologiesNew Here
posted in Ask the Community
Wrong payment amount

Hi, my name is Polina I have been using Miro for some time now and decided to buy a subscription for 96$ per year. We pay in September, but on February 27th the charge came due 468.41$ and it's wrong. I generally want to exclude team members and add only viewers. Please refund the amount and charge only $96 per year subscription fee as I need the money. I can't find an email from tech support. Please help me. Sorry for the inconvenience and I will pay more attention to this but please refund the extra amount. Thank you Polina

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Eca
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Ruud KoolNew Here
asked in Ask the Community
First name in highlights emails different from my profile

What is going on here? My name is Ruud Kool, not Kooo. On my Miro profile, it says Kool, and so it does in every place in the Miro tool.Except in Highlights emails, apparently it's drawing this name from some other data that I don't know how to access. Where is it getting Kooo?It's a mystery! 

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Octavio MendezNew Here
asked in Ask the Community
The space bar to move does not work.

I tried the application in Edge and Firefox, I also downloaded the app for Windows and when I want to press the space bar it selects the last tool I used. This is very uncomfortable and annoying because I can not use the app because I have a graphics tablet where I set the space on the pen to move on the board. I have read that another user had the same thing happen to him but I followed what they replied and there is no solution. Has anyone else had the same thing happen to them and have a solution? Edit: When I left the app to write this, I got a text that said reconnecting and it was solved, but I want to leave this message in case it serves as feedback to solve this bug.Edit 2: I used the app again and it doesn't work 

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Eca
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Nathan E
Nathan EBeginner
asked in Ask the Community
[RESOLVED] Keyboard shortcut for Doc checklist boxes should default to "unchecked"

When I use the keyboard shortcut in Miro’s doc object to turn a line into a checkbox item (cmd+opt+6) the item shows as checked and I need to uncheck it.This breaks flow when I convert a bunch of lines at once since I then need to play an “uncheck the series of small boxes” mini-game to make sure incomplete items don’t accidentally get left marked complete.

433
Robert Johnson
T
Totum TalentNew Here
asked in Ask the Community
Support Request – Subscription Renewal Issue

Hello, good day,I would like to request support as I am currently renewing my subscription to the Miro platform. However, when I try to renew, it requires me to pay for three members, but I only need two.Initially, last year, I subscribed to a plan with three members, but later I reduced it to two. The plan I need to renew is the Business plan, but I am not given the option to reduce the number of members.I would appreciate your support in resolving this issue, as this is a work tool for me.I look forward to your response. Thank you.Best regards,

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Christian HunoldNew Here
asked in Ask the Community
Issue with Card Resizing in a Miro Kanban Board

In a Miro board, a Kanban board is being used where cards can be moved between columns and rows. After inserting a new Kanban board, moving the cards works fine initially.However, when the entire Kanban board is resized to a smaller size, the cards shrink accordingly. If cards are then moved to another column, they do not adjust correctly to the column width. Instead, they become unexpectedly larger and extend beyond the column boundaries on the left and right.Once the Kanban board is enlarged back to its original size, the display corrects itself, and the cards fit properly within the columns again. This issue only occurs when the board is in a reduced size and cards are moved.This behavior occurs in the desktop app (Windows and Mac), in the browser (Chrome and Safari), and in the iOS app (iPad). Interestingly, this issue only affects me and does not occur for other users in our team. Additionally, it is limited to this specific team—when using my personal team, the issue does not app

472
Eca
Mironeer
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Hannah_HNew Here
asked in Ask the Community
AI Remove Background missing

I can no longer see Remove Background as an option in the AI menu. Has it been removed?

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Robert Johnson
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CAMILA FERNANDESNew Here
asked in Ask the Community
How do I sign up for an Education Plan without an educational email ?

How do I sign up for an Education Plan without an educational email ? I have tried, but the form did not accept.

2254
Eca
Mironeer
G
Giacomix
asked in Ask the Community
[KNOWN BUG] Power BI integration not working

Hi,trying to use the Power BI integration but I get an error message when pasting the URL saying: “current URL does not lead to embeddable partner content, try a different URL”On the other side, when trying to do it via iframe, it works.Anything  help?Thanks!

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Julien
S
sakakibaraNew Here
posted in Ask the Community
miroボードがエラーメッセージが表示されて開かなくなりました。

解決

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Eca
Mironeer
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Clara BoisNew Here
asked in Ask the Community
I don't know my org admin!

How do I find who in my organization has admin permission in Miro? We need to update our teams, but we can’t find who in our organization has admin powers to do it.

231
Eca
Mironeer
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Ryan WardBeginner
posted in Ask the Community
Why can I no longer copy from excel and paste into an existing MIRO table. Only option to create a new table

Why can I no longer copy from excel and paste into an existing MIRO table. Only option to create a new table

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Eca
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GuyFutcherNew Here
asked in Ask the Community
Trying to update my free account to 22 member starter plan (with 20% off)

Trying to pay with company AMEX which doesn’t work. Have even tried with personal Visa but doesn’t work. Not sure what’s going on. Anyone having the same issue?

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Eca
Mironeer
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MathNotermans_CMNew Here
posted in Ask the Community
3rd Party tool Embedding with Autoplay

As is i want to use Rive ( https://rive.app ) to embed interactive elements and animations on Miro.That works fine with published files.But alas autoplay isnot supported as is and the big Miro ‘eye’ prevents direct playback.A bit of searching in the CSS of my board i noticed these CSS-styles to change/activate the iframe.<div class="dom-layout iframe-active" data-testid="domLayout-0" style="display: block; width: 796px; height: 385px; font-size: 0px; pointer-events: all; ></div>Whereas the inactive iframe looks like this…<div class="dom-layout" data-testid="domLayout-0" style="display: block; width: 796px; height: 385px; font-size: 0px; pointer-events: none;Clearly the only thing happning is an extra class “iframe-active” and the pointer-events changing from ‘none’ to ‘all’.Is it possible to override these CSS lines and ensure my embeds autoplay and are active when i want/need that ? 

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supifloBeginner
asked in Ask the Community
[RESOLVED] MindMap: Return creates a new line and a sibling node

For a couple of days when editing a mind map the return key not only creates a sibling node as intended but also creates a new line which screws up the layout.Here I typed “Sibling1” Return “Sibling” Shift+Return “2” Return “Sibling3”.I use Miro on Windows 11 in Firefox.Is this a bug or am I doing anything wrong?

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whassisBeginner
asked in Ask the Community
Subscription problems

Hello, dear Miro community. I wanted to recieve business plan for Ukrainians. Unfortunately when I already left my card number on the site and so on, I received an email latter “welcome to your trial period”, but I don’t have it in the app, I don’t have any changes. Please, help me, I don’t want to pay money when I don’t have anything 

151
Eca
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Kean LeeBeginner
asked in Ask the Community
If you put your contents in layer, try to search them will crash the entire Miro board

As title: If you put your contents in layer, try to search them will crash the entire Miro board Anyone experience the same? If it is, hopefully the dev team fix the bug. I post here just to let the dev team know the problem. I has tested several time and 100% crash when trying to search anything after organized contents into different layer.

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NazariiNew Here
asked in Ask the Community
Free Miro Subscription for Ukrainian Teachers

Dear Miro Support Team,I hope you're doing great. My name is Nazarii and I'm an English teacher based in Ukraine. In the face of current events, I believe that the role of an educator has never been more challeging than it is now. Being constatly under the attack by the neigbouring country, we still long for knowlegde and self-improvement. Therefore, Miro has become an indispensable tool for me and my studnets alike. I cannot imagine using any other platform as it doesn't offer as many great tools as your platform does. I was wondering if I could be granted the privilege of using free subscription so as to continue teaching English and make the most of Miro experience.Best,Nazarii

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