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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,688 Topics
  • 25,936 Replies
7688 Topics
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James MoffatBeginner
posted in Ask The Community
Infinite loading www.miro.com

I cannot load www.miro.com. My internet is fine. I just see the loading logo loading continuously. If I try the desk app: open login see blank screen with ‘pretty print’ checkbox top left can go ‘back to login’ but otherwise the page is blank This seems like a serious problem. Do I offload important content just in case?

645
ElvaMiro
Mironeer
5 months ago
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Sarah AlexanderNew Here
posted in Ask The Community
Unable to delete a board

Hi All, I have added a board to my account in error and i do not have the option to delete the board from my account. This is made on of my key boards Read Only which I don't want to do. Any help greatly appreciated.  

463
S
5 months ago
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Steve SellmanNew Here
asked in Ask The Community
mermaid maximum text size error

I am using the mermain app within Miro to import mermaid entity relationship diagrams into Miro. If you have a large mermaid ERD, you get a maximum text size error. In Mermaid live you simply edit the config file and add the line   "maxTextSize": 90000Miro gets the same error with large diagrams, is there a way to edit the miro/mermaid config in the same way ?

590
S
5 months ago
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Cathryn IrwinNew Here
asked in Ask The Community
[RESOLVED] Jira (and regular) cards don't show description field when I zoom

When I zoom in on my Jira cards I’m expecting to see the description appear but instead I just see the same fields get larger! Is there a trick I’m missing? Thank you 

3145
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5 months ago
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Maya OrzechowskaNew Here
posted in Ask The Community
How do I avoid joining a team and make a board? My personal email is associated with my old job

Hello,My personal email and miro account still seem associated with a job I quit and when I open or log into miro I’m now blocked with a pop up that asks me to rejoin the teams at that office. There does not seem to be away to close out of the pop up or avoid it.I get this pop up when people send links to new miro boards and even when i log into miro using my account in incognito windows. The only options i seem to have are closing miro or requesting team access (these only show teams at my old office not the new ones I’m being invited to). I’d like to use this service for other collaborations but this legacy memory is making it impossible.Please help!!!

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5 months ago
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Adina LudwigNew Here
asked in Ask The Community
How should I cite Miro Software?

Dear Miro-community,I currently write my Master’s thesis and use Miro for visualisations/ mind mapping.How should I cite Miro?Also curious if other researchers are using Miro for team work and visualisations?Thanks!Adina

309520
Maria Pedone
Mironeer
5 months ago
A
AndiBNew Here
asked in Ask The Community
payment method issue

 I wanted to upgrade to Starter plan with 1 member - as I’m a freelancer.I tried it on desktop via app and then browser.Nothing seems to work and I see that it’s a reoccuring problem for many of us.Please advice as soon as possible.  

251
ElvaMiro
Mironeer
5 months ago
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Guenter SchmittBeginner
asked in Ask The Community
Change font size for the entire visual table

Hi,I can only change the font size for each table Field seperatly.That's very cumbersome.However, I do not succeed in changing all table fields with a single click.How is that supposed to work?Who knows the solution.?Thanks so muchGuenter

251
Robert Johnson
5 months ago
G
Guenter SchmittBeginner
posted in Ask The Community
How to expand OR reduze columns and rows

Hi, If I interpret some comments in the forum correctly, this is not intended. I can hardly believe that and therefore ask this question again in the forum. Maybe there have been adjustments in the meantime. Who can say something about it?Thanks for your response.Guenter 

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G
5 months ago
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Tom HoylandBeginner
asked in Ask The Community
Updated Miroverse Template Appears Blank in Preview

Hi folks, maybe you can advise?I recently updated my template in the Miroverse at:https://miro.com/miroverse/making-next-happen-template/However when I preview it, it appears as a blank screen. I have found I have to repeatedly [zoom out] to see it. How do I correct this, as for users of the template, it appears as if there is nothing there, impacting use and discovery.

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5 months ago
D
DerBastianNew Here
posted in Ask The Community
Opening a board URL in the Desktop App by passing it as a parameter

When I click a link to a Miro board, I want it to open in the Desktop App. I use BrowserChoser to delegate to different Apps by domain of the URL. When it starts the Miro.exe with the URL as a parameter it just starts the Desktop app as a new instance. What I expect is to open the board in the running instance.In other words:How can I call the desktop app from the command line and pass a URL to a board to be opened?Preferably in the already running instance?Clicking on a LInk in chrome it works just fine, it asks if I want to use the Miro app and then adds the Board as a tab in the running app.

11375
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5 months ago
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Dima_bamaBeginner
asked in Ask The Community
Entering issue – prompted to "Tell us about your team"

Opening the link, Miro asks incoming questions every time I log in. What`s wrong with it?  

7959
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5 months ago
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Nicolas DELRUENew Here
asked in Ask The Community
Organigramme Feature for custom fields ?

Hi,First time here :)I just look at the organigramme diagramm and found an interresting functionnality.Is there a way to add some custom field and / or change the 2 step status label ?    Sorry if the answer is already on the board, I couldn’t find anyNicolas

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5 months ago
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Joao Cesar Pasin CalheiroNew Here
asked in Ask The Community
Best way to export a flow into CSV

Hey everyone!It’s my first time using Miro, and so far is been a great experience!I would like to know if it is possible to export all the connections between my objects, as it would really help me creating tests for different features of our product.Let’s say I connect two objects, in this manner:Authentication successful? > No > Failed to login pageAuthentication successful? > Yes > Home pageIs there a way to export this as a CSV, where each line is a connection between two objects? What objects I would need to use in order to achieve this, as I’m currently using Basic Shapes and when trying to export, it says “There is no data to export”. Additionally, the type of object would be really helpful, on our example, the “Authentication Successful” is a decision and the pages are objects inside our system.Thank you for any insights!!

1082
J
5 months ago
C
Chantal Gaarthuis
asked in Ask The Community
How do I get an overview of all boards and all users?

As content admin/user admin, is there an easy way to get een overview of all boards with users?

701
ElvaMiro
Mironeer
5 months ago
J
James LewisNew Here
asked in Ask The Community
Bullet point formartting

Today the formatting of bullet points in text boxes on my board appears to have broken. I am using bulleted lists like such:  TitleItem 1 Sub Item 1 Sube Item 2 Item 2 However, when editing the text the formatting appears correct but once I leave the text box the bullet list formatting breaks and there are random line breaks and additional bullets. When I click back into the text box, the formatting appears normal again. Is this a bug, or can anyone recommend a solution? 

7664
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5 months ago
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Isabelle CastagnaNew Here
asked in Ask The Community
Unable to convert users to team admins

I am the team-admin and want to convert other users to team-admins as well. Unfortunately I only can choose: “user information” or “remove from team”. There is no “Grant Team Admin”. Any idea why this happens? Thank you!

41
ElvaMiro
Mironeer
5 months ago
H
Holden CaulfieldNew Here
asked in Ask The Community
The problem with accessing your own file

I've been working on the file for 3 hours today to show it at work. When I finished, I decided to quit the old team so that no one else could see my file.And after that, I completely lost access to my own file. I try to follow the invitation link back, the system writes that "I'm already online in this file" and nothing helps me open my own file.  

131
Robert Johnson
5 months ago
F
filipecostagseNew Here
asked in Ask The Community
I found a bug using charts

I found a strange behaviour when I use Charts in Miro. I was using a board and at some point some shortcuts (Paste, undo...) just stopped working. So I went to the forums and help guides, some suggestions were to restart the computer... So I did. After the restart everything was working fine, until I added a new chart into my board.  So, again some shortcuts stopped working, and I found that even navigating in a text using the keyboard arrows wasn't working. If I just refresh the page everything works just fine.  I believe it can be a bug. So, for the reproduction:Open/create a board Create a new text and type something Before leaving the text edition try to navigate using arrows Copy and paste the text Undo an action Add a chart Edit chart's data (image bellow) Try to repeat steps 2 to 5I'm using Windows 11, Chrome v125.0.6422.112 and the web version of Miro

352
F
5 months ago
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Thomas KempNew Here
asked in Ask The Community
Text edits not saved

For the past few days, I've been experiencing the following problem: When I edit text fields, the changes are not saved. Only after reloading the browser do the changes to the text appear. Can anyone help? Cheers Thomas

411
Kenneth Ritley
5 months ago
V
vvarnakBeginner
asked in Ask The Community
How to save everything?

Sometimes when conducting classes you improvise and as a result, a trace of this process accumulates on the board, which is not written down anywhere else. And I want to save it for analysis, etc.The question arises: is it possible and how to save all the objects located on my board in their original form on a local disk?It would be nice to put them in chronological order, and also indicate the authors of specific changes. 

707
Robert Johnson
5 months ago
E
ELEPOTNew Here
posted in Ask The Community
Chinese Font Render Issue

In most of the fonts (like OpenSans), some Chinese characters will get rendered with inconsistent stroke width, and it is very annoying. Please fix it. 

601
L
5 months ago
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Hiroto YamamotoNew Here
asked in Ask The Community
[BUG] Issue with indented bullets with hyperlink

When text boxes include indented bullets with hyperlinks, they are automatically moved to a new independent line.   The hyperlink acts fine when the text box is edited. Please fix this ASAP, as I believe it was not an issue a while ago.When text box is selectedWhen the same text box is unselected 

111
Kenneth Ritley
5 months ago
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cubelabNew Here
asked in Ask The Community
Asana + Miro: Attach task to Miro

Hi,I am able to create a task in Asana and attach it to a specific board in Miro, however the task doesn’t appear in Miro automatically. I can only manually add tasks, even those not attached to the board. How can I make tasks to transfer automatically?

231
ElvaMiro
Mironeer
5 months ago
F
Francisco VasconcelosBeginner
asked in Ask The Community
Talktrack on Teams App

Hi,Talktrack does not work (recording or viewing) on the Teams’ Miro App. Can you please fix this?This is something essential for us as we use Teams as our Hub for all employees.Thanks,Francisco

463
Robert Johnson
5 months ago
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