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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,562 Topics
  • 25,403 Replies
7562 Topics
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Li ZiBeginner
asked in Ask The Community
My board is gone and "how to restore" guide doesn't work

Hi, I have used Miro for a long time, had a massive board, always opened it from bookmarks with no issue.Now i opened it, but unexpectedly it sent me to the "welcome, tell us about yourself, who are you?" pages instead of my board. I filled these in, but still could not get access to my board. I then checked my account, found there 2 more boards (+ mine, so 3 altogether) which I have never seen/used. Deleted one of them, but somehow were deleted two, including my board. One empty board remains.I tried to follow the 'how to restore' guide just in case, but it fails for me, because every time I try to open the link to my board, but I dont get the “Board was deleted, restore?” page, I only get to the "welcome, tell us about yourself, who are you?" pages.I am scared I lost my whole board. What can I do?

1088
Kenneth Ritley
5 months ago
C
Carlos BronzeNew Here
asked in Ask The Community
Where can i find/build this kind of arrow?

Hello Ive been looking all over on google, miroverse and templates for this kind of arrow. Anyone can help me where to find it? Maybe ive looked with the wrong terms… ive been trying for arrow and box arrow

821
Kenneth Ritley
5 months ago
T
Tom SchlanderNew Here
asked in Ask The Community
Consolidation of teams

Hello! We have three teams and it is a mess. How can we consolidate the teams and move boards from a paid team to a free team. And as an admin I need admin access to one of the teams.  It would be great to get some help on this topic.  ThanksTom

211
Kenneth Ritley
5 months ago
R
RosemaryNew Here
asked in Ask The Community
Adding descriptions/hidden text on nodes (free)

Hi! I am new to this and using it as a way to map out our customer service wiki website. I am using the mind map basic template and wanting to figure out the best way to include a body of text or bullet points hidden in a node. So far all I can figure out is commenting on it to be the closest to what I want. I would be fine to add a shape or text bubble next to it but I can’t seem to pair that so that it moves with the node if the map changes. I’m looking for something like being able to add a description to a node is maybe how I would phrase it.Is something like this possible in the free version? Thanks! Rosemary 

751
Kenneth Ritley
5 months ago
I
Isachenko PolinaNew Here
asked in Ask The Community
Почему у меня сам удалился важный блок?

Работала в файле, параллельно открывала другие вкладки в интернет, возвращаюсь к своей CJM. - исчез очень важный блок. Где он? Куда он мог пропасть? 

81
Kenneth Ritley
5 months ago
V
viktoria lukianovaNew Here
asked in Ask The Community
Help please.

Hello. Help please. Today there was some kind of malfunction in the system and my board self-deleted. Neither I nor other people deleted it, it happened without intervention. I watched the video tutorial, but I don't have a restore button. Is there any way to restore it?  

201
Kenneth Ritley
5 months ago
C
Chiara RignaneseNew Here
asked in Ask The Community
MIRO board does not work

Hi,The Miro board I am using with my colleagues is not working for everyone. We've tried opening it with different browsers and the app, we've tried duplicating it and restoring it, but nothing seems to work. Every time we try to open it, it takes a long time to load and then everything disappears. Do you have any suggestions?Thanks, Chiara

291
Kenneth Ritley
5 months ago
D
Deuce CruseNew Here
asked in Ask The Community
Is there any way to import boards from Mural?

Is there any way to import boards from Mural into Miro? Interested in switching/ migrating from Mural to Miro, but have been using Mural for a while and would obviously like to keep that work. Has anyone made the switch? Any other advice?

1931612
Horea Porutiu
Mironeer
5 months ago
Irena Fayngold
Irena FayngoldBeginner
asked in Ask The Community
Text boxes style, how to add margins between text and bounding box / grey outline

I am creating a large background that is locked. Students will work with sticky notes on top of the background materials. Since it is all locked, when learners click on it, intentionally or not, the bounding boxes / grey outlines, appear around every locked element. When these bounding boxes appear around text, usually the outline is right at the edge of the words, making it hard to read. Image 1is how it usually appears: I am referring to this as “tight” bounding box.tight bounding box, makes it less readableThen suddenly I noticed that some of my text boxes had a nice margin around the text. Like this:Nice margins! More readableI am able to ‘copy style” for this text box and apply it (paste style) to another text box and get the same nice margins.  my question is: How did these margins appear? I have no idea how I made this happen. I see no menu item that might have been responsible. Does anyone know???

1631
Robert Johnson
5 months ago
S
Simon RuprechtNew Here
asked in Ask The Community
Starting Board

Hi there,can someone help? I somehow have set one specific board to start up, as soon as I get onto my Miro account. I want to change this, but I can not find this setting anymore 😕.Simon

161
Robert Johnson
5 months ago
T
Thomas RBeginner
posted in Ask The Community
Changing size of the board Grid -- not the Grid/Table Widget

It is a little bit difficult to finde a solution for my problem because two features have the same name.The grid of my board which can be shown or not and the Grid Widget which is like a table.I want change the size of the background grid (not the Grid Table), so that i have right sized squared A4 Format Paper.Right now the grid in a A4 Format is so huge and I want smaller ones like 5mm in compare to the A4 format.Is this possible?

17122
A
5 months ago
P
patrick campbellNew Here
posted in Ask The Community
Collaborate on a Miro board

Hi guys, I’m trying to get people from my website to join a brainstorming board on Miro where they can collaborate, but I notice that when they join in, they also have access to my dashboard and can create new boards. How can I restrict them to just the one board?

131
Robert Johnson
5 months ago
M
Martin HausteinBeginner
asked in Ask The Community
Board access will expire in 24 hours

Hello,today some of our visitors got a message that their “Board access will expire in 24 hours” when trying to acces some of our boards. I read somewhere that the access has a hard timer that refreshes when a member uses the board, but these board are pretty frequented, so this shouldn’t be the case.Is this something new?

7597
Robert Johnson
5 months ago
C
Chi Chi ChengBeginner
posted in Ask The Community
Is it possible to turn off the grey outlines or make them invisible when chart items are locked?

Locking items on charts allows me to quickly and precisely zoom into different elements on the board with dynamics transitions with just a double-click. But then people can see the grey outline. Please see attached video to see what I mean by the grey outlines.  

415
Irena Fayngold
5 months ago
E
Eriberto MendezNew Here
posted in Ask The Community
Upgraded from free to team plan but profile is not updated.

I just updated to a 2 team plan but in my dashboard account it still shows free account. Is this just a delay in the interface where i have to wait to implement? In any case i have send email to support team for this issue.

1113
ElvaMiro
Mironeer
5 months ago
hamster_elite
hamster_eliteBeginner
posted in Ask The Community
How do you reference elements from other boards. Like the feature that is in Trello?

Hello! This is a continuation of my topic here:   Original Post: (Please view for quick reference): https://community.miro.com/best-practices-discussions-48/best-practice-very-large-user-story-framework-map-board-1403     Intro: Basically I am working on ‘User Story Framework Mapping’ at this stage.  This entire post is regarding ‘User Story Framework Mapping’.   Scenario: I have a very large application with multiple user types, and user ‘areas’ of the application.  (See my original post).  I have broken the application into small boards to make it more manageable as I have 1500+ user stories for my application.   Overall Question: My question is, how do I (or can I?) reference board elements from OTHER boards.  So in my original post I have split my application into (4) user story boards pending on the User role in which the User Story refers to.   Example Board Layout Board 1 | Public Area (where non-auth users can visit and what they can do) Board 2 | Standard user

10402
N
5 months ago
L
LewisNew Here
asked in Ask The Community
How to I rotate a shape by a defined number of degrees?

Hi - I’d like to rotate a shape by 36 degrees exactly. I cant see how to do this or even see how much a shape is rotated by? Thanks!

752
Kenneth Ritley
5 months ago
B
Baptiste SudreNew Here
asked in Ask The Community
Button which automatically goes to another part of the board ?

I would like to add more details on a process mapping. So, it would be really nice for me to click on the process title to access to the sub-processes. Is it possible to have this kind of button on Miro ?

5404
Robert Johnson
5 months ago
T
Tommy_VNew Here
posted in Ask The Community
Private Board possible in Education Plan?

I'm part of the education plan. If I make a board and don't share it, can the Admin still view it? Is there a way to create a completely private board?Regarding creating additional teams: Currently, I'm only on the education plan and can't create a free team. To set up another team beyond the educational one, I'd need to subscribe to a paid plan.

172
Robert Johnson
5 months ago
N
nataveeNew Here
asked in Ask The Community
How to Adjust the corner radius?

 

1021
Robert Johnson
5 months ago
M
Mike ReekieBeginner
posted in Ask The Community
Does miro support the idea of an icon with attached text? (without manual grouping)

Bottom line. If icons or pictures could come with a built in text box below them that can be blank or filled in I’d be an extremely happy camper.  Is there a feature I’m missing? If not can I get this in as a feature request?--------------------------------I’m working hard to get adoption within our organization for using miro for problem solving through discussion mapping.  The folks are generally tech savvy but not sure that they are going to like learning something new.  This technique involves using simple icons like question mark, light bulb, minus, plus and “i”.  I’ve used many other graphical planning tools. The best one’s I’ve got attach a text box to whatever icon you’ve got. As I work with the group on the questions the whole process is constantly interrupted by having to for example grab a post it note, select or cut/paste a question mark, then group the question mark with your post-it, and only then being able to write your text.  In the last session I was working with a gr

21224
K
5 months ago
Z
zekeAustraliaNew Here
asked in Ask The Community
Being charged for Miro but I don't have a paid account

Hi,  I am being charged each month for Miro but I don’t have an active paid account - because I don’t have a paid account I can’t contact Miro support….  What am I supposed to do here Miro people????  I have already contacted my bank to dispute the charges, but they are saying I need to cancel the card - I am not willing to do this as I have multiple accounts setup on this card and the admin to update them all is not worth it.  I had a paid account in the past and I used the same credit card to make the payment for Miro, so I suspect that there is some kind of error in the background that means I am being charged for my account but that on the front-end it says I am on a free account.  To be clear - I don’t want or need a paid account right now, so I don’t want to reactivate the account - I just want to stop being charged for the subscription (and refunded the last few months of transactions that I have been charged in error). 

321
Maria Pedone
Mironeer
5 months ago
A
Are Gjertin Urkegjerde HallandBeginner
asked in Ask The Community
Can I use brand fonts in a Miroverse template?

I want to make a Miroverse templates using my brand fonts and color palette. Will this make it difficult for people to use the template it self?

393
Hanne Keiling
Mironeer
5 months ago
A
Are Gjertin Urkegjerde HallandBeginner
posted in Ask The Community
Creative commons violation in template

I noticed a template in Miroverse that doesn’t adhere to a Creative Commons license (4.0 Attribution) for my original material, and have tried to contact the template creator to no avail. What possibilites do I have?

271
Hanne Keiling
Mironeer
5 months ago
H
Harry ButteryNew Here
posted in Ask The Community
[RESOLVED] Export to PDF not working correctly

When i go to export my boards using the Best Quality option under Export PDF. Miro just sits there spinning away but doesn't actually export the files, has anyone come across this before? It works when I use the small file size option but the Best Quality option when I select it and say okay just sits there spinning!

19585
S
5 months ago
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