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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,941 Topics
  • 26,603 Replies
7941 Topics
Hanzala
HanzalaBeginner
posted in Ask The Community
My notes

notes problem 

161
M
Mironeer
4 months ago
M
Michal StonawskiNew Here
asked in Ask The Community
My Miro turns links to images

What is that option called? How to turn it off? How to turn it on? I had this option before - it turned itself on. And then disappear. I want to keep it, but I want to have control over it too. So, please help ;) Here is short video I recorded that showing the feature: https://streamable.com/gijti6  

261
ElvaMiro
Mironeer
4 months ago
C
Chiara ZambonBeginner
asked in Ask The Community
MIRO automatic emails to Owner

Dear All, Despite having deactivated the email notifications from the user settings profile, as a MIRO owner it seems I can’t prevent the automatic email notifications to my email address. Is there a way to stop emails about every comment someone is entering in the MIRO?

547
ElvaMiro
Mironeer
4 months ago
M
Mila31New Here
asked in Ask The Community
How to delete a profile on a merged account

Hello everyone,  I had a Free account (3 boards) which opened with my personal (hotmail) e-mail account. Today I applied for and obtained an Education account, as I work for a university. Somehow I now have two team profiles, but both profiles feature my university e-mail. I want to get rid of the old one, but ensure its boards move to the Education plan account. So far, I have not found an intuitive route to figure out how to do this. Might anyone be able to help? Many thanks!!Mila

193
ElvaMiro
Mironeer
4 months ago
K
Khanh TranNew Here
posted in Ask The Community
Request for Refund

 I am writing to request a refund for my recent subscription charge, as I had intended to only try the trial version.As a student, I was excited to explore Miro's features for my academic projects. However, I tragically forgot to cancel before the trial ended, and I am now facing an unexpected charge that I cannot afford. As a student, my budget is extremely tight, and this situation has caused me considerable stress.I sincerely implore you to consider my request for a refund. I truly appreciate the value Miro offers, but at this moment, I am unable to bear any additional financial burdens. Your understanding in this matter would mean a great deal to me.

762
ElvaMiro
Mironeer
4 months ago
G
Galina KBeginner
posted in Ask The Community
Cannot join a new Team

Hello. Today, one of Miro members invited me to her Team (I’m using a free plan), but I couldn’t join it for some reason. What can the reason be?

212
G
4 months ago
Hanzala
HanzalaBeginner
asked in Ask The Community
How to earn badges and points

Hi everyone can you guys help me out of earning points and badges please let me know when you guys are free ! 

242
Hanzala
4 months ago
F
f0neraNew Here
posted in Ask The Community
Pro version for Ukrainians

Hello, i am from Ukraine. Tell me please how can i get pro version of miro:) is it still possible?

312
F
4 months ago
Dr De Chiffre
Dr De ChiffreNew Here
asked in Ask The Community
Export text doc from Miro with formatting

Hello! The new doc function (Beta) seems very handy. But is there a way to export / copy the formatted text to another text editor? With copy-paste the formatting ist lost. CSV export seems the only option – but this is not what I’m looking for.

753
Eca
Mironeer
4 months ago
M
Ms SantyNew Here
posted in Ask The Community
Miro Sales

How do I contact Sales?  The link on the page doesn’t work.  I’m wanting to set up a demo for my school district.

515
Eca
Mironeer
4 months ago
L
Long LeNew Here
asked in Ask The Community
Crashing when using boards

In recently, I got many crashes when using Miro boards in hight frequency. I have to force quit my Chrome browser and try to open again. 

1872
Eca
Mironeer
4 months ago
A
Alexandra707Beginner
posted in Ask The Community
The problem with the Account Persona Page

Hello, my Miro changed  in another looking way. Can you help me with it? 

164
A
4 months ago
M
Magdalena WideraNew Here
posted in Ask The Community
Miro Estimation: Story points not set up for this board

I am trying to prepare an Estimation on my Miro board. I have added Jira tickets that need to be estimated, they are within the boundaries of the Estimation area but when I go to pick the board and choose the correct one (or any for that matter), I get the error message that Story points not set up for this board. I made sure that ticket that is chosen is the one that is ready for estimation and it is Story. I have then tried that for other tickets for other boards and always get the same error. Any idea what am I doing wrong or what needs to change. We have previously used Planning Poker on Jira. 

6616
Eca
Mironeer
4 months ago
Z
zenilNew Here
asked in Ask The Community
board

how i can create board and share it with other users ?

221
Eca
Mironeer
4 months ago
M
mohamed osmanNew Here
asked in Ask The Community
Streamlining Trello Card Exports: Automate Image and Data Integration into Miro!

Hello, creative minds!I’m curious to hear if anyone has explored ways to automate exporting Trello boards filled with cards (each having a cover image, title, and description). Imagine having hundreds of boards and thousands of cards—doing this manually can be overwhelming!I’ve been thinking about how to streamline this process, and I’d love to hear your thoughts or any experiences you've had with similar challenges. The ideal solution would export each card’s cover image alongside the title and description in a visually organized way—perhaps in separate frames or groups to keep things neat. I’m envisioning something beyond embedding the entire board—a way to automatically extract and place everything in one go!I’ve already exported a board as an Excel sheet, which includes image links, but manually inserting each row one by one feels far from ideal. Has anyone come across a clever approach or even tackled this kind of automation before? I'd be thrilled to hear your thoughts or ideas!L

331
Eca
Mironeer
4 months ago
marie beyssac
marie beyssacMiro Hero
posted in Ask The Community
help needed to embed Pinterest in Miro Board

Hey Community!I need to embed a Pinterest in a Miro board.Does anyone have succeeded in that?Can anyone give ideas on how to do it?  Much appreciate any help!Cheers from Rio!  😀Marie

86010
EthanNow
4 months ago
D
Désirée BeinNew Here
posted in Ask The Community
Share Template with company Admin

When I created a template and want to share it company wide, it says I should invite the company amin to the board. There is no dialogue or button anywhere to be found that can do that, nor can my admin edit my template, we just tried. How ist it meant to be done?  

997
Eca
Mironeer
4 months ago
E
ElleweNew Here
asked in Ask The Community
Why are my boards not pulling assigned parents in Jira on my user stories?

I am trying to sync a board from Jira into a planning roadmap in Miro. When I link the Jira board, and then select parent as the column field, no information appears. The only filter that allows my Jira board to sync over is if I have Sprint selected as my column field.  Any thoughts on why? Please note I tried this on a different Jira board, and it allowed me to sync data from Jira and sort if by parent. 

431
Eca
Mironeer
4 months ago
tsuzumi chisu
tsuzumi chisuBeginner
asked in Ask The Community
Did they just change the size of the grid?

Today when I opened Miro all my objects where un-aligned with the grid, both in size and position.Did they change the grid size?

55020
D
Mironeer
4 months ago
K
KacperTNew Here
asked in Ask The Community
BPMN diagram from Miro to Visio

I need to copy a diagram in BPMN notation from Miro to MS Visio, the other way around, it's intuitive. Do you have any advice from your experience? I wanted the diagram from Miro to be interactive in miro as well as in Visio.

4122
Aidin Mahmoodi
4 months ago
N
NattiNew Here
posted in Ask The Community
How can I save a diagram as .bpmn-file?

Hello togetherHow can I save a diagram as .bpmn-file? I can just save as svg oder csv-file or pdf. Thank you for your helpful answers!

7872
Aidin Mahmoodi
4 months ago
T
TaschaBeginner
asked in Ask The Community
Can I pay with my Belorussian card? Does miro accept it?

Can I pay with my Belorussian card? Does miro accept it? Or where can I find the whole list of “blocked countries”?

774
Eca
Mironeer
4 months ago
L
Liza RNew Here
asked in Ask The Community
Bug in customer support form

Dear all, I really need to contact with customer support of Miro. But every time I fill out the form on the website (accessed via our paid subscription) I get the following code:  {    "detail": "Rate limited by Zendesk edge protection",    "status": "429",    "title": "Automated response"} Any other way of getting in touch with them?! 

262
Eca
Mironeer
4 months ago
M
Marianna1New Here
asked in Ask The Community
Reconnects

Reconnects while using wordwall or watching a video , every several minutes.Pls help!!

81
Eca
Mironeer
4 months ago
J
JoeyissickofusernamesBeginner
asked in Ask The Community
Text changes colour without me wanting it

Hi there, Hope you’re all suitably wonderful. I’m having an issue where my text keeps changing to white despite what I try. Examples:I created a new text box, the text defaults to white, I change the text colour to black, type a letter and it imeadiatly reverts to white. The letter I’ve just typed is white. I copy and paste a text box and the text is white, I highlight all the text and select the black text colour and nothing happens. I’ve done a little googling but I just keep on getting articles on how to change text colour, which I’m already doing. Would anyone have any advice/a fix/ a reason this happening? 

666
Robert Johnson
4 months ago
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