Ask the Community

I am looking to upgrade my subscription for a specific board/space where my research project partners can add all of their activities to the board as well as implement a calendar space to update each other regularly on a live space. I am now wondering, what does it mean to be a member?I am working at university in the Netherlands, and this project is in collaboration with other partner universities. As the lead of this workstream, I am mainly adjusting the Miro interface. Does this mean that I only need to purchase the Miro subscription for 1 member or do you suggest to buy more such as for the lead researcher, partner researcher etc. Or can they all contribute to the Miro without needing to be in member.They will most likely not use the Miro more than once every two weeks and only to add posters/text. I would love to have your advice/suggestion on which subscription to go for , knowing the context of this rather small-scale research project. Thanks.

Each time I copy and paste part of an excel sheet which has a cell with a date on it the Miro board changes the date by a day. Why ? Can I stop this from occurring? 

Мне нужно изменить толщину линий в таблице. Но при выделении таблицы левой кнопкой мыши почему-то не появляется соответствующее меню где я могу это сделать. Результат получается такой как на скриншоте. Подскажите пожалуйста как можно изменить толщину линий в таблице? 

I am surprized that I can’t organize my boards in folders. I have just started with Miro and I have only 10 boards and even that is hard to manage. I have to believe people have hundreds of boards as I will have someday. How do they organize boards?Why can’t I create a folder structure?My solution is to name boards like this: AA - Board 1AA - Board 2BB - Board 1etc…This is pretty hokey. Any ideas? 

Hello,I would like to ask for clarification: with the standard plan (without paying for any subscription), is it possible to invite an unlimited number of members to edit my boards? Or are there restrictions on the number of editors that can be added?Thank you in advance for your support,

Hey,Is it possible to get a list of users with our company email so our procurement team can select a plan that best fits our needs?Thanks,Valerii

Dear Miro Team,My name is Anhelina, and I am an English tutor in Ukraine. I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators during these challenging times.If this initiative is still available, I would be grateful for your guidance on how to proceed with the application.Thank you very much for your continued support of Ukraine.Warm regards,Anhelina Tymchykangelinatimchik2004@gmail.com

The diagramming feature removed content on my board and I can’t revert it.

Hello! I lost the option to move the board using special narrow boards in the bottom and in the right. Please help!

Hi - i am trying out the roadmap blueprint and in the company objectives sheet, I cannot work out how to edit the “Objective” names, as shown in the screenshot. Can anyone help? 

I have highlighted a series of objects on a Miro board bringing up the function menu, and all the functions work with the exception of the More (three dots) button. This happened the other day and then after logging back in, the drop down appeared. But the problem has come back. I can select different objects, and different boards, and the More functionality doesnt work. Standard pointer is showing, and if I try to do any of the other ribbon features, they work. 

For weeks i have tried to access miro on this specific device (a normal Windows 11 work laptop) but when trying to access it i keep getting this error. Regardless of how many times i relogin, clear all my storage, cookies cache everything, I cannot access miro at all and its insanely frustrating not being able to join my colleagues in meetings inside miro.I cant just keep switching devices, i need a fix.It's worth mentioning, this wasn’t an issue before.Note: WIndows 11 on Firefox

Free plan, fron today it offers me to upgrade plan to be able to embed

Hi,I want to use AI to create 2 separate mindmaps and link them with connecting pointsi have shared a doc and used many prompts but AI was not able to do it.Has anyone able to make it happen through miro AI and what was the prompt?

I need to use miro ai prototyping but it is asking me to complete the trial first, I have already purchased the business plan, and I need this feature now. I even cancelled the trial period but still wasn't able to add on miro ai prototyping feature , Need help on this one

Can you hide the bar at the bottom when embedding a board in Notion, for example?

Hola, no puedo contactarme con soporte porque no me sale ninguna de las opciones que mencionan Agregue los datos de mi empresa sin embargo la factura me la hicieron a mi nombre, necesito ayuda con ello para poder registrar este gasto a nombre de mi empresa por favor

Dear community,can anyone help?We have a new colleague. She is a former colleague who returned after a couple of years working for another company. She has the same email address as she used to have before she left.I added her today as a user to our account. Everything seemed fine, even her old profile picture showed up. BUT: She cannot login, since she doesn’t receive ANY emails from Miro. Is it possible the her old user profile is still active or at least existent, so that it blocks the newly created user with the same email address?She doesn´t show up in deactivated users. I already checked that.Best,Anja

Hi all. This is a question about using Miro as a personal tutor. I have been using the free trial, and I like Miro (after using losts of other platforms).Which plan do I need?I have 15 students, so I need 15 separate whiteboards to work on.Each board will have only 2 users, myself and the student.I am not is the US, and I am not working in public education. Which paid plan do I need?Thanks!!

We have a board that we would like to share with customers that uses the Flip Cards (Which are amazing!!) , however, if we share the board in View Only with our customers this flip action cannot be used? What is my best option here to get this working but to not allow customers to change the board content? 

I have a question regarding education plan privileges and add new administrator. I have a free Miro account, and I’m currently helping my teacher who in on Educator Plan and conduct some in-class activities. Now my teacher wants me help ma arrange some boards in the space folder, however, his plan currently allows only ONE admin to remove existing boards. I’m asking if he leave the team and name me as the new administrator, can he join in again as a member, aslo it that possible if we can use the Education plan privileges as usual

Hi ,I’m creating an organization chart in MIKO and I’d really appreciate your help.Does anyone know how to increase the font size of the text inside the chart boxes?  I’ve tried all the editing tools I could find and also attempted copying larger text from outside sources — nothing seems to work.Would love any tips or ideas. Thanks in advance!

Я на бесплатном пакете. 1. Почему-то после того как я нажал “замочек” - заблокировал фрейм или картинку - нет возможности разблокировать этот фрейм или картинку - кнопка “замочек” становится неактивной и “unlock” тоже неактивна. 2. И на новом фрейме и при работе с картинками - не работает меню “три точки” что находятся справа в меню управления фреймом или картинкой...просто ничего не происходит при нажатии.Подскажите пожалуйста как это можно устранить?Или эти функции отключены на бесплатной версии? Но я виже в инструкциях на Ютуб что это работает на бесплатной версии…Помогите пожалуйста! 

I got an email from Miro saying PayPal service has invited me to edit a Miro Payment approve. The message said the following: Your account has been charged with 335. 60 USD from your  account it will be show in your account within 24 hours. please get in touch with our Customer Care immediately to stop the payment or request a refund.

I am at BU and am trying to export from my Miro and the vector option doesn't come up- It was operating this afternoon while working with a colleague and now late at night I’m trying to export something and it isnt allowing me to- PLEASE HELP