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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,991 Topics
  • 30,099 Replies
8991 Topics
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SadeBeginner
asked in Ask the Community
Login impossible due to change of Mail

Hi,I am trying to recover access to my boards on my educational plan. I cannot login anymore, because somehow it does not accept my password anymore and I can’t reset it, because it seems like the boards were on my old account. That account is linked to an email, that does not exist anymore, because I switched universities. I am using my new account now, but need these boards on the other account. I don’t know how to regain access to these boards.Would really appreciate any help.Thanks!

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Ricky RiveraNew Here
posted in Ask the Community
Stakeholder Map Help

I would like to hire someone help me build a Miro stakeholder, enity relationship map for over 200 employees. Is anyone for hire?

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Noemi RostasBeginner
asked in Ask the Community
Is Timeline view able to show current task status

Is it possible for the timeline view to show how a task is tracking.It is great to see the tasks start and end date but it would be even better if we could see whether the tasks is on track to be completed by the due date within the bar.i.e. The timeline view shows a coloured bar next to the task from start to end. It would be great if within the bar there was a line that showed current status of the task which would provide a visual reference on whether the task is on track to reach the end date on time or not. This could be tracked by entering in a % on how much of the task is actually completed.Hope this is clear.

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Sasko_MoralievNew Here
posted in Ask the Community
Sort rows by coloumn in a grid

Hello,how can I sort the rows in a grid e.g. ascending or descending? Thx and regardsSasko 

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Vitalii3777New Here
asked in Ask the Community
get back the board / delete the team / lost my board / free using

Hi I use Miro for free I delete my team and loose the board i want and need to get back how can i do it??

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Alessia TormenNew Here
asked in Ask the Community
Loop problem in login and profile settings

Hi, I have a problem in the last week… Every time I enter in my miro Board, or I want to look/change some setting (both in profile, in boards, and in projects’ collector) Miro make me start the sign-in procedure and make me create a new board. It’s a loop that doesn’t allow me to do anything in my profile or to change any setting anywhere. I can continue to work on my boards, but I can’t add collaborators and neither change their permission access.If anyone have any idea about why is it happing, please help me. Or have a similar problem, let me know how to contact Miro-Support. Thank you!

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Uliana KrykunNew Here
posted in Ask the Community
Missing Boards – Request for Clarification

Hi Miro Support Team,I hope you’re doing well.I’ve recently noticed that some of my boards are no longer accessible, and it says they’ve been deleted. However, I’m certain that I did not delete them myself.Here are the links to the boards: https://miro.com/app/board/uXjVLO5ZvmY=/ https://miro.com/app/board/uXjVIGct4Lc=/?share_link_id=873928672226 I’d really appreciate it if you could help me understand what happened — specifically: On which of my two accounts these boards were located, When and by whom they were deleted (if possible), Whether it’s possible to recover them. Thank you very much in advance for your help!

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Stephen MarshallNew Here
posted in Ask the Community
Unable to access text fields in the Roadmap Planning blueprint

A number of text fields in the Roadmap Planning blueprint cannot be changed. For example, in the Team Strategy & Goals frame on any of the Team Worksheets, it is possible to change the Company Objective card but not so for any of the Key Result cards. Instead, the side panel says “You don’t have access to edit this record” (even though I am the board owner). Is this a bug or a permissions issue that is somehow preventing me from accessing the OKRs table?

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Jülide SünterNew Here
asked in Ask the Community
CO2 Footprint

Hi here, what about your CO2 footprint? Are your cloud providers working CO2 free? I need to know because our company’s target to reduce our CO2 footprint in the near future.Thanks, Jülide

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Jide FamuyiwaNew Here
posted in Ask the Community
Miro Disconnecting every 5 Seconds!

My internet works pretty well as far I can tell. Other apps work well without any disruptions but Miro has been very frustrating to use - it keeps disconnecting every 5 seconds, making a 10 minute task turn into an over 30-min task! I never had these issues with Miro until a few weeks back - I never made any changes to my internet provider or system. It’s impossible to continue working this way. Anyone facing this issue? How are you dealing with it?

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Bryan WassNew Here
asked in Ask the Community
How do I disable the ability for 'Free Restricted' users from trialling Miro?

As it says, I don’t want my users to ‘trial’ Miro - we have licenses and we (IT) assign and unassign them according to an internal request/approval process.How do I turn off the ability for users to undertake a trial??

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Billie HNew Here
asked in Ask the Community
Flip Cards Beta

I tried the new Flip Card beta. I can create a flip card but I am unable to add text to it. When I click on the card and try to type text, nothing happens. Its like the keyboard input is not recognized. I get keyboard shortcuts but no text.

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Lucas VerbuntNew Here
asked in Ask the Community
How to lock in cards without kanban feature?

Hi! We are working on a design and or wondering the following:With the Kanban feature you can move the cards in another ‘lane’ and they automatically ‘click’ in place. Is it possible to have the ‘automatic clicking’ feature without the Kanban?For example; I have a grid and want to put cards in the different grids. Now I have to place them manually, but it would be great if they would lock into the grid automatically.I hope I explained it clearly. Would love to hear about the possibilities.

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TushaaraNew Here
posted in Ask the Community
Figma Miro plugin not working - "Network error. Please check your connection and try again.

The plugin with figma is no longer working. I’ve used it various times, it worked successfully up till yesterday evening.Since then it’s been flagging this error - no matter what I try to pull through.To let you know:Figma platform is latest app version. Miro plugin has been removed and re-installed. Logged in via the web as well.  Still it is not working. And now it is stuck showing a loading that goes on for long periods of time with no end result 

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Ian CaddickNew Here
asked in Ask the Community
Change to SSO board ownership not working.

I created a board while I had a log in and password. Company then switched to single sign on, and although I am still the owner of the board I am unable to edit it and all I get is a link to request access….which doesn’t come to me.  I am not sure what I can do now to unlock the board and get the ownership working correctly.  I tried logging in with my email and password and it suggested I should be using sso and not logging me in.  Not sure where to go from here. 

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christian baumgartnerBeginner
asked in Ask the Community
all text from sticky notes deleted

Dear MIRO colleagues, I established a board for my lectures - 20 students are using it. ‘Suddenly’ it seems that all text from Sticky Notes (only the text, not the notes; and no text from text boxes or other forms) was deleted. Do you have any idea:how this can happen? how to restore this (could not find anything in the history; the history is also rather long as 20 students are working on their group works here)Would be grateful for useful hints thanks and bests, Christian 

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Nikita PetrovBeginner
posted in Ask the Community
Refund of funds

Hello. Today I received a payment notification in the amount of $302.44. The number of members of my group has increased, so the price list has grown. It's too expensive for me, so I immediately switched to the free version. When canceling my subscription, I did not see a message about the refund of the amount of $ 302, only about the 57 that I paid when I was in the group alone. I'll ask for a refund.My email adress: tutorofmathonline@gmail.com

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Yasushi SHOJI
Yasushi SHOJIBeginner
posted in Ask the Community
How to edit a Mermaid Diagram

It’s great to see that Miro supports Mermaid Diagram.  I’ve created a few in my board already.  But I can’t find _edit_ menu or at least see source code of it.  How can I edit a mermaid diagram? 

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Adam BillsNew Here
asked in Ask the Community
How do I request a refund and switch to free user account?

Hi, I just got billed on my credit card per the annual cycle for 3 users on full license.I want to request a refund as I no longer have a need for 3 users on full license for 1 year.I would like to just switch to 1 user free account for now. How do I request a refund and switch to a free account?kind regardsAdam Bills

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Robert Johnson
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Diego O. CarvalhoNew Here
asked in Ask the Community
Miro AI and the Education Team Plan

Hello, I am a student and an Education Team user, and I am unable to enable Miro AI. Could you please advise me on how to proceed? Thank you!

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James SharmanBeginner
posted in Ask the Community
Music Feature in MIRO

Hi, does anyone know if you can download or link external music to a MIRO board so that you can play any piece of music rather than the in-built selection ? The ones there are fine but it would be good to tailor something specific to a team member or team identity.

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Raul FlamencoNew Here
asked in Ask the Community
Design Students: Want Mentorship & a Portfolio Project?

Are you a design student looking to build your portfolio? I'm looking for a student designer to create Balsamiq and Figma wireframes for a 4-page website project—great opportunity with entrepreneur mentorship in return! DM if interested!

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BensFuturesNew Here
posted in Ask the Community
How can i send someone their own editable copy?

Hey there, I’ve recently created a work through board for my team. How do I go about to sending them all the same board that they can edit individually without it editing the main one?

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Daniel LegrandNew Here
asked in Ask the Community
In Miro's Timeline using Jira Cards, editing the Due Date doesn't update in Jira

As detailed above, editing the Due Date on the Jira Card doesn’t update the issue in Jira.  All other fields update without any issue. Thanks in advance!

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PSJ TuitionNew Here
posted in Ask the Community
my pen does not do free hand any more!

Hi Everyone, Till, yesterday, I could write with my pen on my surface and things nicely appear on my board and now suddenly when I choose my pen to write , I can only draw straight line!!!!How can I resolve this issue please.

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